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Yes it is unfortunate that we as Freestyle owners will likely have to replace rear pads more often than on other vehicles, but if that is the only thing we have to worry about then we've got it made. Every vehicle has an achilles heel and many have more than one. Ours is realitively minor and easy and cheap to deal with. New pads are less than $100. That is cheaper than an oil change on a Porsche. These are great vehicles. We have almost 40,000 miles on our '05 and love it.
Please, don't assume you have a lemon or money pit because of this silly issue. These are great vehicles and I think Ford has done an amazing job in regards to quality. Just put new rear pads on every once and a while and enjoy.
2006 FS SEL FWD; my car was built in December of 2005. I just had an oil change at 13K, and both front and rear were listed as 8mm remaining (same wear front and rear), so I guess I am a lucky one, or maybe my pads will go out before 20K (I don't know the starting pad thickness).
However, this is a design flaw (either in the brakes or the pads), and in my opinion is not a "silly" issue. People have reasonable expectations as to brake pad wear. But what you or I think it is pretty much irrelevant - people associate a certain level of longevity with auto parts, and THAT is the standard by which the FS will be judged by the public. A single issue like this can really mess up a car's reputation. The Japanese companies understand this idea, but I think the Ford people are still a bit unclear on the concept.
Example: Honda America is replacing (in many cases at no charge to the customer) air conditioner systems in the 2003-2004 CR-V, which have been failing, causing around $3000 of damage to the entire engine (metal shavings in the lines). Many of these replacements have been at 60K - 80K miles. They are doing this because they believe in their product, and when they say quality, they mean it. I wish that American manufacturers had the same attitudes.
Maybe that's been the case in the past, but I believe that the Freestyle (and other makes) put more braking to the rear to prevent "nose dipping" under hard braking conditions, so that would make sense as to part of the reason for the rear brakes wearing faster. I just had my rear brake pads replaced after 45,000 miles. I bought ceramic pads and had a local shop put them on and turn the rotors for $90, so the rear brake issue isn't much of an issue to me.
Rear brakes were squealing - took it into Ford dealership - and they said that I really should have brought it in at 20,000 km to have their $199 brake inspection package. I was a bit perturbed at this cause in my 20 years of driving Chrysler, Ford, Honda, Nissan and Mazda never had brake inspection pkg on any of them and the pads/rotors lasted to 50-60,000 kms.
Anyways today they tell me I need new rear pads and rotors to the tune of $475.
I said that I had read several reviews on this site and this seems to be a problem with Freestyles and all service advisor indicated was "yeah he has had a few in".
No offers from service advisor to reduce or goto Ford or anything.
So I guess I will send a note to Ford Customer Service and see if they do anything - not holding my breath though.
They would not cover anything. Said the wear was normal for Freestyles and Five Hundreds. I had to replace pads, rotors and calipers. I tried to get a representative from Ford to tell me that it is Ford's position that rear brakes should be replaced every 15,000 miles or so to prevent excessive damage to rotors and other brake components. They would not. I am infuriated by the poor design of the braking system on this vehicle. It is unreasonable! I have owned vehicles that cost a fraction of the amount I paid for this car, and never had a bit of trouble out of them. I am really disappointed that Ford is not standing behind their product. I have always thought Ford to be a reputable company which produced a quality product. Not anymore. I don't know what I will buy next, but it sure won't be a Ford after this fiasco.
So it's rear only for FWD.. and then front & rear for AWD? Is this correct?
07N10 Certain 2005 through 2007 FWD & AWD Ford Five Hundred, Freestyle & Mercury Montego Vehicles - Rear Brake Wear
--------------------------------------------------------------------------------
Frank M. Ligon
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P.O. Box 1904
Dearborn, Michigan 48121
July 3, 2007
TO: All U.S. Ford and Lincoln Mercury Dealers
SUBJECT: Customer Satisfaction Program 07N10
Certain 2005 through 2007 FWD & AWD Ford Five Hundred, Freestyle & Mercury Montego Vehicles - Rear Brake Wear
PROGRAM TERMS
This program extends the warranty coverage of the rear brake pads to 3 years of service or 36,000 miles from the warranty start date of the vehicle, whichever occurs first. If a vehicle has already accumulated more than 36,000 miles, this coverage will last until December 31, 2007. This program provides one-time replacement coverage, and is automatically transferred to subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
Certain 2005 through 2007 Model Year Ford Five Hundred, Mercury Montego FWD & AWD and Ford Freestyle FWD vehicles built at the Chicago Assembly Plant from Job #1 2005 through November 28, 2006.
Certain 2005 through 2007 Model Year Ford Freestyle AWD Vehicles built at the Chicago Assembly Plant from Job #1 2005 through Job Last 2007.
Affected vehicles are identified in OASIS.
REASON FOR PROVIDING ADDITIONAL COVERAGE
Some of the affected vehicles may have had direct exposure to moisture for an extended period that may have caused the pads to “swell” and create a slight drag condition. Low levels of brake drag might not be noticed by a customer, but could lead to premature brake pad wear and excessive brake dust.
SERVICE ACTION
2005 through 2007 FWD and AWD Ford Five Hundred, Mercury Montego & FWD Freestyle Vehicles
If an affected vehicle experiences the condition of rear brake pad premature wear (below 3mm thickness), dealers are to replace the rear brake pads and if necessary, turn or replace the rear rotors, if they are below the thickness specification. This service will be performed on affected vehicles at no charge to the vehicle owner.
2005 through 2007 AWD Freestyle Vehicles
Due to the configuration of the braking system on AWD Freestyle vehicles the front brake pads must be replaced when rear brake pads are replaced. Therefore, this program will allow replacement of front brake pads, but only if the rear brake pads require replacement during the same visit.
If an affected AWD Freestyle experiences the condition of rear brake pad premature wear (below 3mm thickness), dealers are to replace the front and rear brake pads and if necessary, turn or replace the rotors, if they are below the thickness specification. This service will be performed on affected vehicles at no charge to the vehicle owner.
NOTE: Brake pad inspection is part of normal maintenance and is not covered as part of this program. If the vehicle is within this extended time and mileage coverage and the owner experiences a brake system symptom or during a normal maintenance inspection (brakes every 15,000 miles or more often, per the Scheduled Maintenance Guide) the vehicle's rear brake pads are found to have less than 3 millimeters (0.118 inch) of lining material, then Ford Motor Company will cover the cost of replacing the rear brake pads.
OWNER NOTIFICATION MAILING SCHEDULE
Mailing will begin July 9, 2007.
ATTACHMENTS
Attachment I: Administrative Information
Attachment II: Labor Allowances and Parts Ordering Information
Attachment III: Technical Information
Customer Notification Letter
QUESTIONS & ASSISTANCE
Special Service Support Center (Dealer Only) . .1-800-325-5621
Thanks again,
1) This means that the brake wear problem is NOT a "design defect".
2) This means that the brake wear problem would not affect ALL vehicles (which explains people like me who've had no issues)
3) More interestinlgy, think of what this implies for those who have had MULTIPLE sets of brake pads wear early. Hmmmm.
What do you mean? :confuse:
What do you mean?
Think about it.
What was the reason given for the brake pads wearing early?
How could a person possibly go through multiple sets of these pads with the same issue, given the reason cited?
I guarantee you that won't be reiumbursed.
Remember one of the conditions of the warrenty is the right to do the work themselves ie through a dealer.
Mark.
Do you know when Ford began installing higher quality pads? I have a 2007 SEL FWD with a production sequence number of A07450. I'm guessing it was built before 9/4/2006 because the side air bags, 3-row canopy and perimeter alarm items are in the optional equipment column not the standard equipment column. I have a small amount of dust on the rear wheels when I wash once a week.
Thanks.
Ok guys.. let's get this straight. It's not a recall. It's simply an extended warranty period on the rear brakes. Huge difference, especially since most never have any problem.
2- you tried to tell everyone with problems that there was nothing wrong with their cars and it was their fault because they are 'inefficient brakers'.
3- the replacement pads were the same as the original
all that talk about heavier rear brake bias to reduce nose dive never made any sense to me - i don't know how that got started but it always sounded like service manager BS
I guess mine must never get wet, then. :P
I wouldn't call that a design defect . . . at least not on Ford's part. Sounds like whoever designed the BRAKE PADS had a design flaw, though. Or, more likely, just bad materials that slipped through Q/C . . again, not a design defect.
So, the front pads didn't get wet while the back ones did? Hmmm.
That must explain the reports from people needing to get the fronts replaced, too, because of excessive wear.
Ultimately, it's the supplier who's going to be doing the QC on the pads, not the car builder.
And I still categorize this as a QC issue, not a "Design Defect", no matter who you want to say is the responsible party.
I'd sure like to see how "wet" people were getting their brakes who were having issues. I doubt it was very wet . . which is what leads me to believe it's a QC issue in the pads . . not some "design defect" where if you get the brakes wet, you'll have issues. Otherwise, I would've had issues, too.