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Comments
When I worked in a facility that assembled electronics, we QC'd all the materials as they came in. We didn't rely on the supplier to do it, but there are things that you can't check, such as long term failure modes. I don't want them putting 12k miles on every set of pads to see if they are good. Those type of issues either show up in long term testing, or in the field.
By the way, I am right at 36k miles and still have the original pads. I am now kinda hoping they get too thin before the end of the year.
But I do, since I said it probably would turn out to be a QC issue, not a design issue. :P
I would like advise: I read on here that if the rear pads are replaced on an AWD, that the fronts should be replaced to maintain the brake systems integrity. Is this true? Also, is it a reasonable practice to replace brake pads and not machine the rotors? Should I go back to my dealer with letter in hand and demand a refund for the brake work and demand that he replace all pads on my vehicle, including machining the rotors? or should I hold the letter for the next time the rear rotors wear down. The brake warranty is for 3yrs or 36K. I will have warranty until about 12/31/08 since I wont exceed 36 before then.
Thanks
Follow up: The relationship center phone number listed on the letter doesn't help at all. :mad:
Pretty good "customer service", huh?
Background: Car currently has 50K miles. Replaced rear brakes and rotors at 29K and at 49K was told rear brakes needed replaced a second time.
Dealership: Apple Ford in Columbia, MD
:confuse:
I do hope this ends the saga of my brakes.
Thank you to those who posted information and letters. The information supplied me with knowledge to deal with the matter so I could at least pretend that I knew what I was talking about when speaking to the dealer and Ford.
They did not replace the front brakes and I will insist that they now replace the front brakes. The brake job was done in late March and I have put about 1,500 miles on my Freestyle. Should new front and rear pads be installed now?
They also did not machine my rear rotors when they replaced my pads. Is it an acceptable procedure for a dealer to replace pads without machining the rotors?
Thanks
07N10 Certain 2005 through 2007 FWD & AWD Ford Five Hundred, Freestyle & Mercury Montego Vehicles - Rear Brake Wear
you should be getting a letter from ford.
you can also get more information by putting your vin in here: http://www.ford.com/en/vehicles/owners/recalls/default.htm#ford
That was my interpretation of the letter, as well. In other words, "defective pads" were given out, caused by water contamination at the supplier, not from Ford, and not from getting the tires wet.
Which is why I wondered how in heck that some people had their pads replaced not once, but two or THREE times, and still had the issue.
funny thing is I just had our oil changed at a lincoln dealer that is closer to us and they said to get in before december to get the rears done as they were still the "old" style pad.
our ford dealer was supposed to have replaced them with the new style pad... not sure what's going on here.
I'll tell you one thing though, getting basic service at the lincoln dealer is nicer than getting it at the ford dealer for what I believe is the same money(carwash alone). I'll be switching permanently once I get my 4 remaining free oil changes from the ford dealer we bought from.
However, according to my oil change place, there was only about 20% wear on the rear pads and 10% wear on the front pads (at about 15k miles). Not enough to qualify for the recall.
I've never heard of a warranty being applied when nothing was broken before. :P
Your extreme brake issues are the exception rather than the rule. yes myself and others have had them and ford made good by the extended warranty. apparantly they replaced your faulty parts with more faulty parts that caused some/most of these problems in the first place.
This is no explorer by any stretch of the imagination. Again take them to taks to make right on your car but again, this seems the exception rather than the rule.