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Hyundai Entourage Steering Vibration
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Comments
Keep us updated, please.
I tried to use the link that you provided with no luck.
My e-mail is vankings@aol.com
Thank you, Walt
My car has been in the service department 11 times now for a total of 28 days.
Hyundai of America will take corrective action if they are aware of the problem. However, the dealer is not about to report your complaint to Hyundai. You have to report your complaint to Hyundai and demand that a Case Number be assigned. Without a case number there is no record of your complaint.
If you write letters or Emails, keep a copy. Keep a record of all your dealings with the service department and Hyundai Representatives. You will have to have this information if you go to arbtration or use your State's Lemon Law.
If you are having a vibration problem, report it to Hyundai and get it on record. If we all contact Hyundai we may get this problem resolved.
Call the Hyundai Consumer Assistance Center, 1 (800) 633-5151. Report your problem and request a Case Number.
I have been very patient with Hyundai and gave them every oppertunity to resolve this problem. However, this problem is now very personal and I now consider this vehicle unsafe to drive if you are not familiar with the steering.
My wife was driving through a long right bend in the road at approximately 40 MPH. She relaxed her grip on the steering wheel and the car veered sharply to the left. This could have resulted in a major accident if a car was in the oncoming lane.
We have now filed for arbitration with the Connecticut State Lemon Law.
We are also discussing these problems with our attorney regarding a Class Action Lawsuit. :lemon:
Did Hyundai ever offer a replacement van? They can't all behave that way.
We had a meeting with the Hyundai Regional Parts/Service Manger on 10/18/07 and all he wanted me to do is leave the car and he would have his Engineer check out the problem. When I asked what he was going to check he said that they were going to rebalance the tires and check the alignment.
I informed him that this has been done on 3 occasions with 4 new tires and the vibration and pulling to the left is still there.
The Representitive again said that I had to leave the car for them to check it themselves. I told him that they could check anything they wanted to check as long as the provide me with a 2007 Hyundai Entourage as a loaner/replacement car or we should talk other options. He replied that Hyundai could not do that and they have no other options to talk about.
I am 71 years old and there is always room for other options except death and taxes.
Good luck in court, please keep us posted.
We love the car and would be willing to take a replacement if Hyundai could come up with a good one.
The arbitrator agreed that dispite a reasonable number of repair attempts the vibration still exist and the number of repair days (30 days) was a substantial impairment to the consumers expected use of the vehicle during the first three months of ownership.
We now drive a 2008 Dodge GC.
I took it to the dealers, first the sales manager told me that it was not their problem that it was maintainance issue. I held my ground and told them he needs to take care of it.. They decided t replace the rotors. Next the wheels starts squeeking and the doors still will not open. Now they are saying my brake pads need changing and they will use silicone on the doors to help the doors from opening.
I am now in a loaner car, becuase when I took it back for repair, I was told that the brake machine is broken.. WHAT' S NEXT.. I am ready to give them back the vehicle and take back my santa fe..PLease help me.. whats my next step..
I have spoken to managers will no HELP ..
Hyundai of America will take corrective action if they are aware of the problem. However, the dealer is not about to report your complaint to Hyundai. You have to report your complaint to Hyundai and demand that a Case Number be assigned. Without a case number there is no record of your complaint.
If you write letters or Emails, keep a copy. Keep a record of all your dealings with the service department and Hyundai Representatives. Make sure that you get copies of all Work Orders from the service separtment. You will have to have this information if you go to arbritration or use your State's Lemon Law.
If you are having a vibration problem, report it to Hyundai and get it on record. They are having a vibration problem with quite a few of their vehicles and will not admit to it.
My husband has 110K on his 2005 Corolla and just had to have new rotors put on (after just having a shimmy in the steering, and having the pads replaced.).
Has anyone else had this issue?
Any advice?
P.S. see entry #59 on page 4
Still, rotors on a 2007 should have lasted longer.
Next time, consider getting new, upgraded rotors. They're not that expensive really.
Hyundai treated us like criminals not customers. The best business school s in American should be studying them. We had more than a dozen tire replacements in 4 months!!! Hyundai insists its tires tires tires. Well it is defect defect defect. A 4 wheel alignment proved the front and rear were not aligned, and it could not be repaired. Yet in arbitration, the Hyundai personnel presented a lie to the arbitrator saying that Hunter, who makes the alignment equipment, changes alignment data on their machines from what the manufacturer specs say. A quick call to Hunter Engineering cleared that up. Unreal.
We were awarded a refund less mileage of about 4500 miles. Drove the van for 5 troublesome months then had to wait forever for Hyundai to meet the requirements of the arbitration. They should be ashamed, embarrassed, investigated. BUYER BEWARE! :lemon: :lemon: :lemon:
Very long story short, in August 2008 (18 months after my purchase) I received a full refund for my Entourage. I had my vehicle in the shop 12 times, met with the regional Hyundai Representative 3 times, and opened a case with Hyundai Corporate in California. My process was painful to say the least and they have lost what was a loyal Hyundai customer. I was shocked by the unprofessionalism of Hyundai.
My local dealer was very helpful and embarrassed the way Hyundai Corporate handled the issue. My opinion to anyone having this issue is to not back down and stand your ground.