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Hyundai Entourage Steering Vibration

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Comments

  • thornsidethornside Member Posts: 2
    I've had the Entourage for about 6 months and haven't had any significant issues until recently. Now, when I hit 75 mph, the car vibrates excessively. The dealership took a look ate the rotors and there was some warping so they fixed that but it didn't help. They rebalanced the tires; didn't help. My wife is having the tires rebalanced somewhere else that has a 'more sophisticated' machinem so we'll see how that goes. I really don't want to be another burnie...
  • josm100josm100 Member Posts: 30
    A fix has been developed for this problem, there is a "more sophisticated" system called a Hunter something or other. Theres a sedona/entourage forum on www.ezboard.com that deals with the problem. Keep us posted on the progress though as I'm sure others may experience this problem. I'd be more upset about the dealership eating my roters ;)
  • ateixeiraateixeira Member Posts: 72,587
    Hunter makes a balancing machine that puts a load on the tire, so it's more precise.

    Keep us updated, please.
  • thornsidethornside Member Posts: 2
    Sorry for the delay. I took the van to the dealership and they paid for me to have a more sophisticated balancing done. That took care of it!
  • davethecarnutdavethecarnut Member Posts: 248
    There is a TSB for using the Hunter machine now....see earlier posts for the link
  • vankingsvankings Member Posts: 16
    Could you please send me a copy of the Hyundai Technical Service Bulletin posted, # 06-50-013.
    I tried to use the link that you provided with no luck.

    My e-mail is vankings@aol.com

    Thank you, Walt
  • vankingsvankings Member Posts: 16
    I also have a vibration problem on my 2007 Entourage at 67 to 70 MPH. We purchased this vehicle on June 12, 2007 and reported this vibration condition to the dealers service department on June 14, 2007. After 10 trips to the service department, calls to Hyundai Customer Service, a certified letter to the CEO of Hyundai America, and a Case Number assiged to my complaint, the service department road tested my car and agreed that the car had a vibration problem. The dealer had no plans to road test this vehicle until I reported it to Hyudai America's Consumer assistance.
    My car has been in the service department 11 times now for a total of 28 days.
    Hyundai of America will take corrective action if they are aware of the problem. However, the dealer is not about to report your complaint to Hyundai. You have to report your complaint to Hyundai and demand that a Case Number be assigned. Without a case number there is no record of your complaint.
    If you write letters or Emails, keep a copy. Keep a record of all your dealings with the service department and Hyundai Representatives. You will have to have this information if you go to arbtration or use your State's Lemon Law.
    If you are having a vibration problem, report it to Hyundai and get it on record. If we all contact Hyundai we may get this problem resolved.

    Call the Hyundai Consumer Assistance Center, 1 (800) 633-5151. Report your problem and request a Case Number.
  • ateixeiraateixeira Member Posts: 72,587
    Solid advice. This applies to any brand of car, by the way.
  • vankingsvankings Member Posts: 16
    My car has been in the dealers service department 12 times for a total of 33 days to resolve the front end vibration and pulling to the left problems. The dealer has now replaced and rebalanced 4 new tires, aligned the front end to the Hyundai Specs, road tested the car 3 times and verified that the vibration and pulling problems still exist.
    I have been very patient with Hyundai and gave them every oppertunity to resolve this problem. However, this problem is now very personal and I now consider this vehicle unsafe to drive if you are not familiar with the steering.

    My wife was driving through a long right bend in the road at approximately 40 MPH. She relaxed her grip on the steering wheel and the car veered sharply to the left. This could have resulted in a major accident if a car was in the oncoming lane.

    We have now filed for arbitration with the Connecticut State Lemon Law.

    We are also discussing these problems with our attorney regarding a Class Action Lawsuit. :lemon:
  • ateixeiraateixeira Member Posts: 72,587
    Sorry to hear that. Sounds like you've been very patient.

    Did Hyundai ever offer a replacement van? They can't all behave that way.
  • vankingsvankings Member Posts: 16
    NO! Hyundai never offered a replacement.
    We had a meeting with the Hyundai Regional Parts/Service Manger on 10/18/07 and all he wanted me to do is leave the car and he would have his Engineer check out the problem. When I asked what he was going to check he said that they were going to rebalance the tires and check the alignment.
    I informed him that this has been done on 3 occasions with 4 new tires and the vibration and pulling to the left is still there.
    The Representitive again said that I had to leave the car for them to check it themselves. I told him that they could check anything they wanted to check as long as the provide me with a 2007 Hyundai Entourage as a loaner/replacement car or we should talk other options. He replied that Hyundai could not do that and they have no other options to talk about.
    I am 71 years old and there is always room for other options except death and taxes.
  • ateixeiraateixeira Member Posts: 72,587
    I think asking for an equivalent loaner is a very reasonable demand.

    Good luck in court, please keep us posted.
  • vankingsvankings Member Posts: 16
    To answer your question, No all of the Hyundai Entourage's do not have this vibration problem. I don't know the percentage of the vehicles with the problem but I wish that they would come up with some good cause and corrective action.

    We love the car and would be willing to take a replacement if Hyundai could come up with a good one.
  • vankingsvankings Member Posts: 16
    We went through arbitration with the Connecticut State Lemon Law and was awarded a Full Refund Of The Contract Price. The contract price was not reduced by the mileage on the vehicle.

    The arbitrator agreed that dispite a reasonable number of repair attempts the vibration still exist and the number of repair days (30 days) was a substantial impairment to the consumers expected use of the vehicle during the first three months of ownership.

    We now drive a 2008 Dodge GC.
  • ateixeiraateixeira Member Posts: 72,587
    Congrats, I guess. Glad to hear you won the lawsuit.
  • jcrogmanjcrogman Member Posts: 2
    I purchased an Entourage 2007 in January of this year and took it back to the dealers 4 x for the Shimming over 70mph and both sliding doors that will not open. I panicked, because I had my Grand babies in the back and they had to climb thru and come thru the front doors because the sliding doors will not open.
    I took it to the dealers, first the sales manager told me that it was not their problem that it was maintainance issue. I held my ground and told them he needs to take care of it.. They decided t replace the rotors. Next the wheels starts squeeking and the doors still will not open. Now they are saying my brake pads need changing and they will use silicone on the doors to help the doors from opening.
    I am now in a loaner car, becuase when I took it back for repair, I was told that the brake machine is broken.. WHAT' S NEXT.. I am ready to give them back the vehicle and take back my santa fe..PLease help me.. whats my next step..
    I have spoken to managers will no HELP ..
  • ateixeiraateixeira Member Posts: 72,587
    Is there an 800 number for Hyundai corporate? I would plead with them for a regional tech to come help diagnose your van.
  • vankingsvankings Member Posts: 16
    Call the Hyundai Consumer Assistance Center, 1 (800) 633-5151. Report your problem and request a Case Number.
    Hyundai of America will take corrective action if they are aware of the problem. However, the dealer is not about to report your complaint to Hyundai. You have to report your complaint to Hyundai and demand that a Case Number be assigned. Without a case number there is no record of your complaint.
    If you write letters or Emails, keep a copy. Keep a record of all your dealings with the service department and Hyundai Representatives. Make sure that you get copies of all Work Orders from the service separtment. You will have to have this information if you go to arbritration or use your State's Lemon Law.
    If you are having a vibration problem, report it to Hyundai and get it on record. They are having a vibration problem with quite a few of their vehicles and will not admit to it.
  • jcrogmanjcrogman Member Posts: 2
    I will call corporate and see what happens..Thanks
  • rob22315rob22315 Member Posts: 31
    If you decide to pursue this under a lemon law, you will have to contact the Better Business Bureau. Hyundai uses the BBB to arbitrate lemon law cases. It is still worthwhile to open a case with Hyundai corporate. I went through this for major power steering issues and eventually got a new vehicle.
  • mrsdesmrsdes Member Posts: 1
    I purchased a used 2007 Entourage Ltd. last month with just a bit over 17k on it. I absolutely love it, but... I have put on maybe 1K, but noticed a little shimmy in the steering when braking. Had my DH check it out, and he felt the same. Just had it into the dealer and they had to cut the rotors. I cannot understand how a brand new vehicle with under 20K miles on it, needs to have rotors recut. This is a $30K vehicle. :confuse:

    My husband has 110K on his 2005 Corolla and just had to have new rotors put on (after just having a shimmy in the steering, and having the pads replaced.).

    Has anyone else had this issue?

    Any advice?
  • josm100josm100 Member Posts: 30
    There is a fix for this problem, look back through the threads about shimmies and you'll find the name of the machine thta needs to be used. I think it's brand name is a Hunter. Don't even bother doing anything else, just get the dealer ship where you bought the van to pay to have the work done if it is not covered by warrenty. Good luck.

    P.S. see entry #59 on page 4
  • ateixeiraateixeira Member Posts: 72,587
    Keep in mind that van is a whole lot heavier than a Corolla, so the brakes have to absord tons more energy, literally.

    Still, rotors on a 2007 should have lasted longer.

    Next time, consider getting new, upgraded rotors. They're not that expensive really.
  • lemonade3lemonade3 Member Posts: 3
    I am still baffled at how Hyundai as a company treated me as a customer. Had many same symptoms as others....pulls left, thunks as driven down road, esp. noticeable in rear, vibrations felt in steering and seat and floor, got worse as it was driven....that is new tires were OK, put a few hundred miles on them and it was hazardous.

    Hyundai treated us like criminals not customers. The best business school s in American should be studying them. We had more than a dozen tire replacements in 4 months!!! Hyundai insists its tires tires tires. Well it is defect defect defect. A 4 wheel alignment proved the front and rear were not aligned, and it could not be repaired. Yet in arbitration, the Hyundai personnel presented a lie to the arbitrator saying that Hunter, who makes the alignment equipment, changes alignment data on their machines from what the manufacturer specs say. A quick call to Hunter Engineering cleared that up. Unreal.

    We were awarded a refund less mileage of about 4500 miles. Drove the van for 5 troublesome months then had to wait forever for Hyundai to meet the requirements of the arbitration. They should be ashamed, embarrassed, investigated. BUYER BEWARE! :lemon: :lemon: :lemon:
  • wlovettwlovett Member Posts: 17
    I had a very similar experience and you will see some of my posts back in 2007. I bought my Entourage in January 2007 and reported a vibration issue within 3 weeks of owning the vehicle.

    Very long story short, in August 2008 (18 months after my purchase) I received a full refund for my Entourage. I had my vehicle in the shop 12 times, met with the regional Hyundai Representative 3 times, and opened a case with Hyundai Corporate in California. My process was painful to say the least and they have lost what was a loyal Hyundai customer. I was shocked by the unprofessionalism of Hyundai.

    My local dealer was very helpful and embarrassed the way Hyundai Corporate handled the issue. My opinion to anyone having this issue is to not back down and stand your ground.
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