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I am sorry you feel this way based on your current situation. I understand your frustration and concern after being in the shop so many times. We do not want you to feel unsafe in your car. Please reach out to us via email at socialmedia(at)gm.com so we can further discuss your issues. Include your contact information, VIN, current mileage and the name and location of the dealer you are working with. We look forward to hearing from you.
Sincerely,
Laura M.
GM Customer Care
All of this and I've had my car just over 2 years! I will never buy a Chevy again! If I could find a way out of this car now, I would in a heart beat. Unfortunately, I still owe on the loan for another 3 years.
However, at just under 100k miles the AC Compressor went out. I carried the GMPP warranty but by the time I was able to get it into the dealer, I was at 100,374 miles. ( I drive the vehicle for work and put 30k miles a year on it so this was only a matter of two days after noticing the AC issue in mid APRIL). The dealer was nice enough to give me a discount on the part and they asked GM to offer some sort of allowance since they would not cover the part under warranty. The repair cost me 1153.00 and I got a letter from GM with a 150.00 service voucher. The letter attached to the voucher made it sound like they were really going out of their way to make this offer.
Now the big one...at 115k miles, the transmission started slipping in 2nd gear and reverse. After dealership inspection, it is determined that a new transmission is not needed. ( $4000.00 ).
I have driven Chevrolets for many years. I usually am ready to get a new one after 4 years or about 100k miles. My first new car was the 87 Monte, then a 92 Lumina, 96 cutlass, 2001 Monte, 2005 Monte, 2007 Monte, 2010 Traverse.
I like my traverse but have NEVER had this many major issues with a vehicle, I would like to get another Traverse in 2014 but not if these issues are a result of a poorly built model. I would like to think that I just got a bad vehicle and it is not an issue that plagues the Traverse line.
Would like to hear from other owners who may have had similar issues.
Own a 2011 Traverse LTZ, purchased 2/11. Always have had it serviced (regularly) at the dealer. Have worked with two dealers due to a cross country move, but we are now back at the dealership where we purchased the vehicle.
No real problems until 4/13, with 26,943 miles. Just like MANY other owners, I heard a noise in the right front when turning. Dealership told me they were replacing my "entire rack & pinion". "We've had problems with those", they said. Overnight at the shop, all fixed.
8/13, 31694 miles. Went in for service and let them know there was a small leak of some kind. Didn't know what it was. Apparently the case cover gasket wasn't sealing and they found a transmission leak at left bottom case cover casket. Replaced that and replaced axle seal due to axle removal. Replaced speed sensor, which was also leaking. Also, there was a recall for the Water Pump Shaft Seal, which they completed.
10/22, 33959 miles. Noise from 4/13 has reappeared, and they cannot duplicate. To be fair, when we drove the car together I couldn't hear it either, but told the mechanic that it only did it when the vehicle was cold. He put it on the rack and while he didn't find the cause of the noise, he found that the water pump was leaking. Replaced the water pump.
Meanwhile, they did a "complimentary" multi-point inspection and told me that my steering fluid was dirty and needed replaced. They told me the same thing about my transmission fluid. I know enough about cars to ask questions, but not enough to already know the answers. However, common sense tells me that if they were in the steering, and in the transmission, wouldn't they have flushed the systems during repair, and if they didn't, isn't this the reason why the fluid was dirty and don't they OWE me this service? SA told me I should leave the car overnight so it could be driven cold by the ST in the a.m. Unfortunately, they said, they could not provide a loaner because the repair for the water pump wasn't more than 2 hours. BUT, if I agreed to flush the trans & steering (at my expense), they could go ahead and give me the loaner overnight.
We are coming close to the end of the 3/36,000. I'm FED UP with this car and worried that at 37K, the thing is going to blow up and we'll be left holding the bag. I'm furious to have spent $40K on this car; it has less than 35K miles, and has had some pretty major work done to it already - this does not bode well for the future.
Upon leaving the dealer last week without the steering or trans flush, I asked to speak to the Service Manager, who was "out in meetings for the next couple of days". I asked who was left holding the bag for him while he was gone and I got a blank stare. Called him this morning and left a message, no return call. Called this afternoon and got vmail again. Called the main number and they said, "He is around, but he has been in a meeting..."
Would appreciate some feedback about whether my "common sense" thoughts about the flushes on the steering and trans are correct, as well as my suspicions that the water pump probably began leaking AFTER the work was done in August on the recall for the water pump. I'm assuming the SM will call at some point...
Thanks -
The major issue thus for has been the steering rack and pinion. Steering rack got a leak and had to be completely replaced ($1200 fix). GM had nothing to say accept, "There isn't a current recall on this."
I was driving it for a move a couple months back and all he sudden the engine light came on and it stopped accelerating. Had to stop and stay over in the middle of no where on my drive with two kids to get a burn out coil replaced.
Just last week I was having brake issues and had to have those worked on.
Currently the vehicle is gear hunting and it scares me half to death every day I drive it because I don't know if it is going to accelerate when I need it to. I have two kids, one on the way and I don't feel safe in this car. However, we are close to paying it off and trading it in for something else would really set us back financially. I am not sure what to do, if there is a fix for this gear problem, and now that I have spent thousands of dollars in fixes if there is just going to be more in the future.
Any help or advice offered is appreciated.
Thanks
GMC Acadia Transmission Problems
If you are a parent of young children (at least one under 12 years old) who owns a 2013-14 Chevy Traverse, a reporter would like for you to fill out a survey for use in a print publication. Please email PR@edmunds.com no later than Wednesday, January 8, 2014, for a copy of the survey.
Unfortunately we own a 2009 Traverse 2LT that we bought off the lot March of 2009. I won't get into details about all the trouble that we had from the dealership that we purchased it from but I will tell you that at some point we had the salesmen chasing us through the lobby yelling "Liars!! You are both Liars!!" all because we wouldn't verify the lies they had told the bank. I know that should have been a sign - lol. Needless to say that we don't take our car to the dealership that is less than 5 minutes away but instead drive to the outskirts of town just so we don't have to deal with those idiots anymore.
So like many people, we have had a multitude of problems like fuel pump issues, loud steering problems and we still have a seat-belt that is apparently irreparable (so our vehicle seats 7 not 8 like it is supposed to). Sept 2012, I was driving to go pick up my children from school when all of a sudden I had several lights flashing and bells dinging from the dashboard. I looked down trying to figure out what was going on only to see that temperature was showing 260 degrees (max) so I pulled off immediately. I popped open the hood and discovered my car had nearly caught on fire, I noticed the charred remains of what was left of the wiring harness. I posted a picture on FB and then heard there had been several other people that had had the same or similar problems with their cars catching fire. Thank goodness our car insurance helped cover some of the costs.
We are currently renting a car once again because our Traverse is back in the shop.....this time it died on the freeway as we were coming home from our short Christmas trip - only 4 hours away. Now to be honest we stopped driving this thing out of town and started renting cars a while back but since we had just had all three catalytic converters switched out in November and spent over $2000 on repairs....we thought we would chance it. We found ourselves stranded 65 miles from home when we contacted the nearest dealership and asked if they could send a tow truck ($125). The service manager started telling us that the Traverse was a wonderful vehicle...never had any problems with them. I told him straight up that he was about to finally see one. I was not surprised when he came back to tell us that the timing chain had jumped and they couldn't tell how much damage was done until they pulled it apart. We were most likely looking at having to rebuild the entire engine.....this dealership said it would take them a month before they could get to it so we had it towed back to our normal place (another $200). They have had it for over a week and finally got around to looking at it, we were told today the catalytic converters that are bad. They have to be changed out before we can figure out for sure if it is the timing chain is bad but we have to pay for the catalytic converters again because they were done at another shop. The shop is refusing to stand by their warranty because something is wrong on the car that caused the converters to go out.....I wanted to tell them "YES!! The exact same thing that caused it the first time and you didn't fix it!"
I have no plans to ever buy another GM product after all the mess we have had with this Traverse. The whole reason for buying a new car was to have something reliable that we could take trips with our kids....now I have a piece of junk that I wish someone would just come steal so I could file an insurance claim and be done.
Bought this car in April 2010. First ever brand new car. First car that wasn't a Toyota. I was impressed by the commercials, the print ads and the consumer reports recommendation. Got a LT2 Travelers Edition with Navigation, bluetooth, remote start and other niceties. Loved the drive, loved the design, loved the space.
It had 53,000 as of today.
Have had issues from very early on. All the usual, Steering Rack, Actuator, Water Pump, had to replace both the front and rear brakes and rotors, transmission slipped a couple of times on the highway, new tires at 40,000, Air Compressor, rust on the wheels, paint came off some of the instrument buttons, rubber seal came loose on the trunk etc etc. I had it dealer maintained to the correct schedule. Some of these items were fixed under warranty, some of these items cost me a lot of money. There has been several recalls that I have had to bring it in for.
I could not take it anymore. I was afraid to own it once the five years was up. The water pump failed two weeks when we were on vacation, that was the last straw.
We just bought a Toyota Highlander, older, more miles ... and we paid more than our Traverse was worth. I am not writing this to be a hater, I wanted to own and enjoy this car for 10+ years.
COMPLETE, NO WARNING ENTIRE LOSS OF ENGINE POWER
Yesterday, I was nearly killed when my 2014 Chevy Traverse LOST All Engine power. No warnings, no sounds, lights went off for "tracktion control" while the engine lost power. I nearly escaped an accident on a busy NJ highway. I am in shock. Isn't this what happened with these GM cars and congressional inquiry? Scary.
My Traverse was purchased in January. After I drove it off the lot, we had the light go off for "Traction control." They "repaired" the matter, claiming it was a computer chip error. I should have returned it back then.
I was almost killed yesterday when my 2014 Chevy Traverse lost engine power. I was almost hit trying to veer 2014 Traverse off highway. The car is now at a Chevy dealer. I will not put my young children back in this death trap. I want my money back. I am very angry. I work hard for my money and drove a car for 10 years without one incident. My new traverse, almost killed me and my spouse yesterday. I filed a complaint with the National highway safety board. Everyone file a complaint. This is a death trap. Go to www.safercar.gov Thanks for this forum!
Our sincerest apologies to learn that you've experienced this concern while driving. I can certainly understand your displeasure! The safety of you and your family is of the utmost importance to us at General Motors. If you'd like to discuss this further, we're happy to investigate this further and document this for internal review. You may reach out to us via email at socialmedia@gm.com attn:Andraya. Please be sure to include your full contact information, last 8-digits of your VIN, username, mileage and dealership name.
Best,
Andraya
GM Customer Care
We've had use of our car for about 8 of the past 20 weeks. this is insane.
Some of the issues included all 4 struts were bad under 100,000 miles, rack and pinion going up, steering issues, leaking from the steering column, 3 times the ac actuator has gone up, issues with the lift gate failing, life gate one time injured my father-in-law!, timing chain failing prematurely, and now the stabilitrak and traction control is going off. The vehicle shuts up while driving! My wife got stuck on a bridge and was put in danger due to this. Now the Traverse sits in the driveway.
My wife said a warning was displayed about reducing engine power. The Traverse went down to 20MPG and then shut off on a bridge. This is very unsafe and needs to be investigated!