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Steve, Host
I'm stuck between a rockchip & hardplace. I just picked up my X5 from OPEN ROAD BMW service center in Edison, NJ due to leaking rack n pinion, blanking NAV system (4th time & still no resolve, xenon headlight, condensation & blown out fog lights.
So im at the dealership and get in to drive away, only to notice a 5-inch crack in my winshield.
I speak to the service supervisor and he says it was caused by a rock chip, not by them.
I was appalled! I told them i dropped the vehicle off with no windshield chips whatsoever. The inspection paper when i dropped the vehicle off also didn't indicate a crack in the windshield.
He spoke to the tech and produced a handwritten statement on some paper stating that there was a crack in the windshield. This is just absurd!
To make matters worse, the condescending supervisor said I'm lucky they even performed warranty work on the NAV system considering i had aftermarket wheels on my X5 this summer. I shut that down real quick when i mentioned i had already had the car serviced 3 times prior to having the new wheels for the NAV problem, which still isnt fixed.
Isnt there anything out there legally that protects owners from having to put up with this? Ive been told NJ lemon laws apply to any new car that has problems that cant be remedied by dealer after 3 tries. I'm sure this counts. Im so frustrated with BMW and Open Road BMW that i'm even willing to walk away from my lease if possible.
I've been verbally harrassed by my service advisor for giving him a less than favorable score on the bmw follow up call.
I've called the 800 bmw cust service # and rambled off all my complaints...in hopes that something will be done...
Can anyone give me any advice?
Since you seem to be having service problems with Open Road, and your X5 is still under factory warranty, why not try to have the problems serviced at another BMW dealer? I have had several new BMW's and have been very pleased with JMK BMW in Springfield, NJ. I have friends who also have had service problems from Open Road, and I have never felt comfortable at that dealership when I was trying to purchase a vehicle. I would be curious to see how BMW customer service responds to your requests.
Poloman
I feel like i'm in grade school again, like telling the principle that a bully is picking on me, then having to go back to class and confront that bully...not a good situation...one i feel i shouldn't be placed in...
definitely not what i consider the ultimate bmw experience....
thanks poloman for the suggestion, i may have no other option but to go at least 30 minutes out of my way for JMK...something the cust service rep advised me to do...which i can't believe...
Is this true? Can anyone help?!
So it is possible the dealer is innocent. If there was no possibility of your windshield having been hit within, say, a few hours before you took your vehicle in then press the point!
Good luck.
tidester, host
Any thoughts or similar experiences? Thanks for any help!
That the smelly ventilation has anything to do with environmental quality is pure B.S. If it smells like mold or a smelly sock, I believe it's related to condensation in the A/C system. Try turning off the A/C a minute or two before your destination and just run the fan to help dry up the lines. I've also heard of some spray that you spray directly into the vents.
As far as the lemon law goes, the three strikes rule normally applies to problems where safety is compromised, i.e., more serious problems. Nevertheless, consult a lawyer if you feel you have a good case. In the meantime, try out the other dealer.
Good luck.
Lots of vehicles have the A/C problem, and I'm no lawyer but your lemon law claim doesn't look very good to me. I'm gonna go with the crowd and say "check out the other d(St)ealer".
But, if you happen to get a bad one the good news is they're easy to steal if you park it in the wrong part of town :-)
Thanks for any help.
Sony
BMW's web site mentions something called Select financing. It gives a lower rate w/ balloon pmt at the end. Anyone out there go for this? Is it similar to the residual on a lease?
Lastly, what the real mileage owners have been experiencing? I drive 60%hwy/40%city and am curious. During the test drive the trip computer displayed 11.9 MPG and I just couldn't believe it could be THAT bad!
P.S. I test drove @ open road in Edison NJ. Saw the earlier posts about service there. Won't be buying from them. How's Flemington or JMK in Springfield
Thanks for the advice!
With the seats folded down, I've put items such as boxes of laminate flooring, a coffee table, mouldings, or a twin mattress without much problem. You could probably fit a 27" TV as well. For some items you may want to open the hatch. For the average DIYer the X5 should be adequate. Carrying 4x8 plywood, however, would be a problem. All in all, make an assessment as to how often and how much you would need to carry things and perhaps compare it to figures on the maximum useful length, width and height for the X5 (sorry I don't have the numbers). If you're overly concerned about it, you probably want to consider other vehicles.
As far as mileage, my Feb. 01 X5 3.0 (13k miles) falls in line with the official figures (15 city/20 hwy) calculated using the miles driven between full tanks. It's *much* more accurate than the numbers from the trip computer. From what I've seen on mileage polls at roadfly.org, you can expect similar results.
X5 with so many complaints.... Having second thoughts.
Has any one bought the X5 or any BMW vehicle with BMW's Performance Loan?
I would like to know if you would recommend to others?
Anyone had any good buying/Leasing experience in any of the Long Island (NY) Dealers?
I have been told if you lease your payments should not exceed 1.25% of the MSRP Taxes included....
X5 4.4 Fully loaded... Premium Pkg, Xenon, Nav, Cold Pkg, Rear Climate, Adjust Ride Height.... without Sport Pkg = Dealer Price 54195.00 (MSRP= 56495)
Lease Payment should be $677.43 (706.18)
I will try to apply this when leasing. For now I'm exploring Finance option.
Thanks!
About snow, the X5 came with "Sport Suspension" and 19 inch wheels. A little stiff when empty but smooth as silk when loaded and as secure at 90 mph as it is at 60. Got home in a snowy (less than one inch) storm and skid all over the place. Even hydro planed a couple of times in the heavy rain. I'll be buying a spare set of 18 inch wheels and M/S tire soon.
So I am now intrigued with a CPO 2001 X5 3.0 with 33k miles for $35,900. It also has auto, Premium Pkg, Rear Climate. I guess it is a Year End Blowout at one of the BMW dealers in Northern Florida. I think this is a great price as most of the CPO's I see in the Orlando area are at $40K.
What does everybody else think? And is there any special CPO financing on 2001 X5's through BMW?
I haven't had a single problem with my X5 by the way. I've got premium, rear climate & xenons, fantastic all around vehicle - I need to drive it more.
If you look at the other message boards, you'll see that vehicles of every make and model have one problem or another. That's one reason people post questions. Of course, there are folks out there who are perfectly happy with theirs and aren't posting at all.
True, the X5 has had its share of growing pains, and some have been quite serious. And fortunately, the more serious ones have been taken care of with recall campaigns. But with the X5 entering its fifth year, a lot of the problems have been worked out. For sure, there are still some issues and areas for improvement. And it's still quite possible to buy a lemon. But I don't think it would be correct to automatically assume that "you will be in the dealer within a few months trying to get a problem fixed" by just reading a few posts.
People get the X for various reasons. For me, the reasons were: performance, power, styling, safety, roominess, faithfulness to brand ('92 525i), interior, nifty options (rear sunshades, parking distance control) and a maintenance program. And of course, there's that feeling you get when driving a bimmer - which I'm sure you know well. Cargo space is a bit small but adequate for my needs. Oh, and I have a 2001 with a few minor problems.
You've listed other models and reasons why you didn't like them. You realize that no single vehicle fits everyone's needs. You can put together a pros/cons list for every model you've mentioned. So what attracts you to the X5? I think once you've figured out exactly what your top priorities are, you can start narrowing down your choices. Whether you choose not to give it further consideration because of "known problems" is up to you.
http://www.detnews.com/2002/autosinsider/0212/23/c01-38875.htm
Thanks
If you test-drive an X5, you can confirm this for yourself by looking at the plate on the inside of the driver's door jamb. The X5 qualifies.
BTW, Good point wmquan!
Lately, most of the dealers are so arrogant, they think they are giving away cars. Buying a 50K car should come with some pampering;-).
Thanks in advance.
Bluebeast: Maybe consider 2 more...Lexus GX470 or the new Infiniti FX!
My wife and I love the X5 and might be willing to deal with the smaller size but we need to have a back-seat DVD player for the kids.
When test driving the other day, I noticed the roofline isn't even (flat) toward the back so I'm not sure if the all-in-one units could be installed.
Interested in other's experiences.
Thanks, Kevin
http://www.automotiveforums.com/vbulletin/t75297.html
(Scroll down 4 posts for the image)
BMW recalls 164,000 X5s (Greenville News)
Steve, Host
tidester, host
Second, highway driving? Trickle charge? That is horsehockey. Just idling the car should charge the battery enough and a new car battery should last at least 3-4 years for a crappy one. How many new cars need a trickle charger?
Sounds like there is an electrical problem they cannot find.
I have a short in the audio controls on the steering wheel that the dealer has been unable to repair. The Heating and Cooling on this vehicle is not consistent. I have never had a car in which I had such a difficult time regulating the temperature. The sensors that detect how close you are to an object both moving forward and backing up are terrible. They are over-sensitive and do not work properly. The sensors work perfectly on my jaguar. There are also various ergonomic issues that I find annoying.
Suffice it to say that this is the most disappointing car I have ever had. I have a Lexus on order. I enjoy driving my wife's two year old pathfinder more than this bmw. I am surprised I do not hear of others having similar problems.