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Driving a buddy home last night and rear hatch glass shattered. Is GMC just ignoring this issue still? I plan on calling them tomorrow since today is Jan.1, but just curious if GMC will pony up the bucks to fix this. A thousand dollars to fix this issue is insane. Hey GMC, don't turn all envoy drivers into Ford drivers over this. Fix your mistakes. Reach into those deep pockets and fix this. Please have some sympathy.
Will insurance cover it?
Honestly, I feel insurance should not have to pay for this. This is clearly something GM needs to address. A person should never have to pay to fix a window that simply just shatters due to poor or sloppy engineering. It would be a different story if the window was damaged by debris or what not, and a different story if so many people were not having same issue. I have found posts from as far back as 2004 with people experiencing the same issue. Should people have to plunk down $500+ at any given time for simply deciding to buy an American made vehicle? I decided to leave the VWs that I have depended, with no disappointments, for an American truck. Boy has that cost me plenty already. If GMC gives me the run around on fixing this(which they will!), then I'll fix the window and sell their inferior product. Just a shame. There once was a time when "Made in America" meant quality, guess I such have stuck with the Mexican made German cars.
Will insurance cover it?
Will insurance cover it?
Many owners let comprehensive + coverage go once a vehicle is a few years old. I don't think liability covers things like this. GM should STEP UP. Is it any wonder there are SO MANY cautious shoppers with huge reservations at the prospects of considering ANY new GM (or Ford for that matter) again..regardless of any new models reviews?? Every time I see 'Sarah' the GM Customer (Lip)Service post, (or any of the others that fill the same position, since the GM CLS turn-over rate is also prevalent) it raises a vein in my forehead.
I try to recall the many many issues just like this whenever I get weak and consider a GM purchase. I wonder if anyone reports such negativity to the new CEO who claims "no more crappy cars"? Sounds good but what about, first, properly handling all the past victims who still have valid claims/issues? Let's take care of them FIRST shall we Ms. Barra?
This is how we celebrated our New Year's Eve - cleaning and vacuuming after our rear window shattered. Very similar to everybody else's story; we had come out of the grocery store, put our groceries in the back, didn't shut our hatch any harder than normal. We stood behind the Envoy talking for about 15-20 seconds, and then the window exploded. Glass on the inside and outside. Even another store patron was stunned as he was walking by when it happened. Again, we were lucky we didn't have our little girls with us; they typically sit in the 3rd row. I'm very thankful for the glass buyback on our insurance policy, so we should only have to pay around $100 for the repairs. Our high yesterday was 3 degrees, with a few colder days in front of us; can't imagine having to roll around w/o a window in that for long term. Thanks Farmers for the glass option on our policy!
Last week this exact thing happened to me. I went out to my car and the whole back window was shattered. Orginially my first thought is someone broke it. But a woman came outside to tell me she saw the whole thing. She was walking into her house and heard a BIG bang like a gunshot. And my whole rear window was shattered. I found this forum and got the number for GM and called them....i had already called my insuarance to fix it, because i mean thats what insurance is for. I have a 200.00 DED, but im mad because i shouldnt even have to pay for that. GM said i could have went to my dealer and they would help me. OK fine. but i couldnt wait, i reacted the fasted way to get it done. And that was to go thru the insurance company to get it fixed sooner than later. I am very upset there isnt a recall on this after seeing all these other people dealing with this problem. And it isnt sitting w me right that they are saying it HAPPENED MORE THAN ONCE! I am a nervous wreck about it happening again. I have two children and if this happens with them in the car and someone gets hurt i will be livid. If there is anything that i could do, please let me know. Im so concerned about this.
HOW HORRIFYING! The rear window in my 2002 Envoy exploded for no reason. I even called the police to verify it wasn't caused by a gunshot. And it wasn't. The officer said he has never seen glass explode like that. The scary part is my daughter was sitting outside of the passenger front door, washing the car. She was petrified!!!! Cried for a good 20 minutes. It has not been a hot day. The high was 80 and the humidity was low. When the glass exploded, it was about 73 so no huge temperature changes. I have every intention of contacting GM first thing in the morning. The glass was in perfect condition-no cracks or chips. It hasn't been driven in several months except down the driveway to make sure it was out of the way of the mower. I religiously move my cars so I don't have broken windows. Had my daughter been a foot closer she would have been hit. The glass exploded throughout the rear cargo area and out of the car a good 4 feet! God forbid if she or I had been washing the rear of the car!