Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!





Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Did you get a great deal? Let us know in the Values & Prices Paid section!
Meet your fellow owners in our Owners Clubs

Edmunds Members - Cars and Conversations

13703713733753763184

Comments

  • fezofezo Manahawkin, NJPosts: 10,376
    Where'd everyone go? I was just going to moan about finding the first ding on the Prius.
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • jayriderjayrider Posts: 3,602
    fezo said:

    Where'd everyone go? I was just going to moan about finding the first ding on the Prius.


    time to rejoice. After the first ding, you can relax.
  • driver100driver100 Burlington, ON 7 mo/Tampa FL 5 moPosts: 24,594
    edited April 2015
    fezo said:

    Where'd everyone go? I was just going to moan about finding the first ding on the Prius.

    Things have been slow around here....you might as well tell us about the first ding :'(

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • driver100driver100 Burlington, ON 7 mo/Tampa FL 5 moPosts: 24,594
    edited April 2015
    I have composed my letter to Audi explaining how they lost the sale of a car to MB, because of their lack of customer satisfaction. My friend who bought the S4 said he was considering an Audi SUV for his wife which he will be buying soon...he said use my name and tell them we'll be getting another M Class.

    I wrote a great letter, but I am not going to send it until our deal is all completed...just in case. If we need service I may get ignored having this on my record.

    In the letter I told the president, that it costs 6 or 7X as much to gain a new client, as it does to retain a loyal client (some studies say 10X)

    Here is the link for those who may be interested:
    IT TAKES 6 TO 7X AS MUCH MONEY TO GAIN A NEW CLIENT VS KEEPING A LOYAL ONE!

    To gain a new customer there are advertising costs, possibly cash giveaways, special on site or off site promotions, salesman has to spend hours with many customers to gain a new one, then there is all the paperwork, filing, etc., COMPARED to a loyal customer who just walks through the door and trades in his car for a new one. Usually people move up in options or a model too, but, the new customer may start with a more basic model. Audi and any car company is foolish to lose a good customer when they could solve a problem fairly easily - and actually make even more money in the long run....another case of "false economizing".

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • fezofezo Manahawkin, NJPosts: 10,376
    First ding - it was actually there all along. I just happened to finally notice it. Little pebble sized things around the left rear wheel well. I think we'll live.
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • driver100driver100 Burlington, ON 7 mo/Tampa FL 5 moPosts: 24,594
    fezo said:

    First ding - it was actually there all along. I just happened to finally notice it. Little pebble sized things around the left rear wheel well. I think we'll live.

    Look at the glass as half full.......now you don't have to worry about getting your first ding anymore.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • Mr_ShiftrightMr_Shiftright Sonoma, CaliforniaPosts: 64,490
    We offer grief counseling at Edmunds for this sort of thing. B)
  • dino001dino001 Tampa, FLPosts: 5,494
    edited April 2015
    driver100 said:

    I have composed my letter to Audi explaining how they lost the sale of a car to MB, because of their lack of customer satisfaction.

    Good for you, Driver. I only wonder if they will understand a word you write. Some companies are completely impervious. I hope they will.

    I recall having a transmission issue on the '03 WRX that resulted intermittent "rattle" in one of the gears. After I showed the issue to the tech during a short drive, he picked on my keeping my hand on the shifter between the shifts (mind you I did it in a light manner) and alleged that the whole issue was my fault. They took the car in, fixed it free of charge, but in the paperwork put an elaborate statement it was a "goodwill gesture" rather than a warranty issue. Goodwill my foot, but bottom line, it got fixed without me paying. What they accomplished though, is an improvement in their failure statistics, which was somewhat problematic for that model year. They redesigned the transmission for the next model year from mine, with everything same, but the affected gearset, the new components in my car were the one after the redesign. It was clear design issue, but Subaru simply took a "wait the issue out" approach to avoid a service action, still fixing what needed to be fixed in the meantime. A little sneaky, but the customers are happy, the statistics "improved" and once the cars reach certain age and mileage, Subaru can wash their hands from the rest of those that were not replaced.

    If Audi did at least that much (on paper blame your wife for the clutch, but still fixed it as a "goodwill" gesture), they will keep their customer, perhaps even strengthen the relationship (as many reasonable people may say "perhaps it was me, but they are such nice people").

    BTW, none of the manufacturers is free of those stories. My friend has a 2008 (edit: or perhaps it is 2010, I can't remember) C300 that suffered from some kind of issue with starter motor electronic control module that immobilized the vehicle. The issue is reportedly widespread for that vintage model. It's (if you can believe it) something like up to couple of grand to fix it, depending what exactly is the problem. The car is out of warranty, he researched the internet and learned MB handles those cases "individually", i.e. the outcomes are all over the place, from totally free repair, to deeply discounted, to full-price, simply refusing to issue a service action (which he claims they never do, unless it's a government-induced, err "voluntary" safety recall). He submitted his request for consideration and is waiting for their response.

    2018 430i Gran Coupe

  • steverstever Posts: 52,462
    >The car is out of warranty, he researched the internet and learned MB handles those cases "individually",

    Yep, the Secret Warranty.

    (And I remember hearing that it was "bad" to rest your hand on the shifter back in the 80s. No idea if that was true).
  • dino001dino001 Tampa, FLPosts: 5,494
    edited April 2015
    There is difference is between "design life" of a part and its warranty length. The design life means that a high percentage of those parts will not suffer a breakdown with proper maintenance and under normal operating conditions. That period is usually way past the warranty - that's why those extended warranty products are so profitable for the issuers and so eagerly sold to the public. However, sometimes there is an error in the manufacturing process or some other lapse that causes elevated failure rates of a certain component, which may fall all over the place. In other words, it becomes a luck of a draw, when one customer will see such a failure during the covered period, whereas another one will be struck after the magic line. A good company that suffers such situation would either issue a preventative service action for replacement, even if it's not a safety issue. A decent one would wait for people to show on their doorstep and then tell them "because we are such nice people, we will fix it without you putting a dime, or we will ask you to pay very little, depending when the failure actually occurred. Others will simply wash their hands and say "we were only legally obligated to help you until yesterday, so today fork over the money, or go away". The "Secret Warranty" is kind of in-between - you already paid up for our overpriced stuff and there is an indication you'll keep paying up, so they just let go some profit.

    2018 430i Gran Coupe

  • jayriderjayrider Posts: 3,602

    We offer grief counseling at Edmunds for this sort of thing. B)

    You folks offer grief without the counseling as well. The whole truth, please.
  • driver100driver100 Burlington, ON 7 mo/Tampa FL 5 moPosts: 24,594
    dino001 said:

    driver100 said:

    I have composed my letter to Audi explaining how they lost the sale of a car to MB, because of their lack of customer satisfaction.

    Good for you, Driver. I only wonder if they will understand a word you write. Some companies are completely impervious. I hope they will.

    I would be surprised if they even read one word of what I write, but I have to do it.....even though my wife doesn't want me too. If dealers make 8% on a car, Audi makes a bit, less my 4% discount, trade in a used car worth something to them, plus my friend won't be buying two Audi's.....and I may have influenced a few people I talk to and reached on Edmunds...they could be out $10000s of thousands of dollars over $1100.

    On the Canadian News last night they talked about a new LG/Kenmore refrigerator that almost burned a house down because the interior light didn't shut off: Basic facts:

    . Part of the interior of the family's LG refrigerator melted beyond repair due to a defect the manufacturer has known about for years.

    "The cover for the light bulbs themselves — it was melted completely. It was all bubbled. You could see singe marks on the light bulbs and the housing. … We're concerned that could have ignited — to get that hot, to do that sort of damage."

    Christine Hine called LG Canada's customer service.

    Christine Hine says she is shocked there hasn't been a recall about a problem that has been known for 10 years. (CBC )

    "[They] said that because they thought it was such a low incidence there was no safety recall. But when the repairman came he was well aware of the problem. He said he'd been repairing the problem for almost 10 years

    In 2010, the Ontario Fire Marshal's Office put out a warning about the interior light bulbs in certain bottom mount, French-door LG refrigerator models and similar Sears' Kenmore refrigerator models, manufactured by LG between 2004 and 2007.

    According to the fire marshal, approximately 145,000 affected refrigerators were sold in Canada through various major department stores.

    In 2012, LG Electronics USA settled a class action lawsuit involving more than a dozen models with that potential defect built between February 2006 and February 2008. The Hines' fridge is one of those 2008 models mentioned in the class action.

    It all has Christine Hine wondering why LG hasn't issued a recall.

    "Given the fact that they knew there was a defect, and they failed to do a safety recall, they put our family and a lot of other families at risk," she said.

    It seems most companies won't do a recall unless they are forced to do it, and that isn't right!

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • thebeanthebean Parts UnknownPosts: 1,086
    jayrider said:
    We offer grief counseling at Edmunds for this sort of thing. B)
    You folks offer grief without the counseling as well. The whole truth, please.
    LOL! :D
    2015 Honda Accord EX, 2017 Honda Civic EX-T
  • fezofezo Manahawkin, NJPosts: 10,376
    I haven't even told my wife about the ding. It's really tiny.

    Put in Husky floor and cargo mats. I expect this car to be around and looking good a long time.

    I'm going to put a rubber mat in the back of the Mazda. I figure at 124K there's no use in tying to keep further wear in the passenger area but you never know what I'll toss in the back.
    2015 Mazda 6 Grand Touring, 2014 Mazda 3 Sport Hatchback, 1999 Mazda Miata 2004 Toyota Camry LE, 1999.
  • mako1amako1a VirginiaPosts: 1,855
    Don't feel all alone. I dinged the Mustang about 3 weeks ago backing into a space and bumping a sign pole saying "Visitor Parking" Mark is on lower rear bumper about 1/4 by 1/16 th inch. Touch up paint will fix.

    2013 Mustang GT, 2001 GMC Yukon Denali

  • driver100driver100 Burlington, ON 7 mo/Tampa FL 5 moPosts: 24,594
    My 6 months free of Sirius Radio expires May 10th, according to the friendly call I just got. They always ask me if I like Sirius and which stations I listen to...but I think the young lady calling has no idea what 5, 17 or 32 really are.

    They are offering me a special, normally $240 a year now for $16 a month!

    The most I ever paid was $92 a year. I told her it is worth $92 to me, but not any more than that. She hung up pretty quickly....I wonder if they will call back? Any bets?

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • stickguystickguy Posts: 32,857
    once it deactivates they will send you mail (and emails) on a regular basis. yes, they will try you again.

    2019 Acura TLX A-spec 4 cyl. (mine), and 2013 Acura RDX AWD (wife's)

  • Mr_ShiftrightMr_Shiftright Sonoma, CaliforniaPosts: 64,490
    Well don't shoot the messenger B)
    thebean said:


    jayrider said:

    We offer grief counseling at Edmunds for this sort of thing. B)

    You folks offer grief without the counseling as well. The whole truth, please.

    LOL! :D

  • driver100driver100 Burlington, ON 7 mo/Tampa FL 5 moPosts: 24,594
    stickguy said:

    once it deactivates they will send you mail (and emails) on a regular basis. yes, they will try you again.

    But, will they come down to my price of $92 a year?

    I should tell them to cut to the chase - $92 a year or don't call back.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • driver100driver100 Burlington, ON 7 mo/Tampa FL 5 moPosts: 24,594
    I take the E400 in this morning to have the storage compartment removed from the front passenger seat....or my wife won't drive to Florida with me.

    It takes 2 hours, and costs $300! Apparently the whole seat has to come out...I thought about taking a hammer to it but...................

    They wanted me to take a shuttle home so I booked it. Then I thought, I can read my newspaper and book in their lounge, get served coffee in a china cup, check out some of the cars, they even have a theatre there, so I cancelled the shuttle but they had to check to make sure there would be enough room for me in the lounge.

    I was able to cancel the shuttle car, but, I always thought the dealer was doing me a big favor by taking me home and picking me up, but, it seems it is actually helping them! You learn something all the time.

    BTW..........where's Mike? (and everyone else?)

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • ventureventure Central PAPosts: 1,335
    driver100 said:

    stickguy said:

    once it deactivates they will send you mail (and emails) on a regular basis. yes, they will try you again.

    But, will they come down to my price of $92 a year?

    I should tell them to cut to the chase - $92 a year or don't call back.

    I don't mean to sound sexist, but it seems the females are much more liable to cancel your service without offering you a price you can live with.

    The last time I called a girl didn't want to budge on the price so I told her to cancel it. She was happy to do that. After a few minutes I called back and got a male. He offered the price I was looking for (I think it was $92, or real close to that). This has actually happened to me more than once.

    2018 Legacy 3.6R, 2015 Crosstrek, 2015 Forester

  • fushigifushigi Chicago suburbsPosts: 1,459
    For me Sirius is bottoming out at 5 months for $20 with an auto-renew at "then-current rates". Of course what I don't want is an auto-renew clause so I haven't bitten.

    We may renew on my wife's car before our summer vacation as it'll involve a couple thousand miles behind the wheel. But that's really her choice and right now she's content with music on a USB drive.
    2017 Infiniti QX60 (me), 2012 Hyundai Elantra (wife)
  • MichaellMichaell ColoradoPosts: 116,982
    The trial subscription on the Subaru runs out at the end of May. I've got the renewal notice sitting here waiting to be acted upon.

    If I'm proactive and call them will I get a better deal?

    Daughter let her trial subscription run out on the MINI - she uses her iPod for her music needs.

    Did you get a good deal? Be sure to come back and let us know! Post a pic of your new purchase or lease!


    MODERATOR

    2016 VW Jetta 1.4T SE / 2015 Subaru Outback 3.6R / 2014 MINI Countryman S ALL4

  • driver100driver100 Burlington, ON 7 mo/Tampa FL 5 moPosts: 24,594
    venture said:

    driver100 said:

    stickguy said:

    once it deactivates they will send you mail (and emails) on a regular basis. yes, they will try you again.

    But, will they come down to my price of $92 a year?

    I should tell them to cut to the chase - $92 a year or don't call back.

    I don't mean to sound sexist, but it seems the females are much more liable to cancel your service without offering you a price you can live with.

    The last time I called a girl didn't want to budge on the price so I told her to cancel it. She was happy to do that. After a few minutes I called back and got a male. He offered the price I was looking for (I think it was $92, or real close to that). This has actually happened to me more than once.
    That was my experience too. When I paid the $92 the guy gave in very quickly. This lady was very friendly at first, but then just about hung up on me when I told her it was only worth about $90 to me.

    Their rates seem to have gone up quite a bit too. I am thinking they may want to hold the line on pricing, they may consider it a premium product people will either pay for or not, but no bargain pricing anymore....that's the impression I got. I can live without Sirius, so the bottom line is for $10 a month max it's worth it to me.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • driver100driver100 Burlington, ON 7 mo/Tampa FL 5 moPosts: 24,594
    fushigi said:

    For me Sirius is bottoming out at 5 months for $20 with an auto-renew at "then-current rates". Of course what I don't want is an auto-renew clause so I haven't bitten.

    We may renew on my wife's car before our summer vacation as it'll involve a couple thousand miles behind the wheel. But that's really her choice and right now she's content with music on a USB drive.

    The only way I would do auto-renew is if it is in writing I can cancel after 5 months. No auto renew AT CURRENT RATES, that would be a license to steal.

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • driver100driver100 Burlington, ON 7 mo/Tampa FL 5 moPosts: 24,594
    I got the storage compartment removed from the passengers seat. They said it would take 2 hours and would cost about $300. I had to wait an hour and a half, and then he found me in the lounge and said he had some good news for me. It only took them half an hour and it cost just $80! WOW....how often does that happen.

    I was sitting in the lounge which is a nice area, next to the cafe, in this all glass open concept showroom (this dealer was voted as one of the top 10 places to work in Canada in 2014), thinking how nice it is to be treated this way. The waiting area at the Chrysler dealer where I bought my 95 and 2000 Jeeps looked like a converted closet, with old cracked vinyl chairs, no windows, no light. It's almost a pleasure taking the car in for service these days. At BMW I had to make my own Kurig coffee and they got stingy on the pastries too....here they bring you coffee in a china cup and there are all kinds of fancy things you can get. For my $80 I also got a beautiful car wash including the interior......detailing and a Starbucks coffee could cost that much!

    2017 MB E400 , 2015 MB GLK350, 2014 MB C250

  • verdugoverdugo Posts: 2,282
    driver100 said:

    I got the storage compartment removed from the passengers seat. They said it would take 2 hours and would cost about $300. I had to wait an hour and a half, and then he found me in the lounge and said he had some good news for me. It only took them half an hour and it cost just $80! WOW....how often does that happen.

    The 2hours/$300 estimate was when they thought you would be at home. Once they realized that you were costing them money by waiting in the lounge, they wanted you out ASAP.

    :)

  • sdasda Indian Land, SCPosts: 2,803
    driver100 said:

    I got the storage compartment removed from the passengers seat. They said it would take 2 hours and would cost about $300. I had to wait an hour and a half, and then he found me in the lounge and said he had some good news for me. It only took them half an hour and it cost just $80! WOW....how often does that happen.

    I was sitting in the lounge which is a nice area, next to the cafe, in this all glass open concept showroom (this dealer was voted as one of the top 10 places to work in Canada in 2014), thinking how nice it is to be treated this way. The waiting area at the Chrysler dealer where I bought my 95 and 2000 Jeeps looked like a converted closet, with old cracked vinyl chairs, no windows, no light. It's almost a pleasure taking the car in for service these days. At BMW I had to make my own Kurig coffee and they got stingy on the pastries too....here they bring you coffee in a china cup and there are all kinds of fancy things you can get. For my $80 I also got a beautiful car wash including the interior......detailing and a Starbucks coffee could cost that much!

    That is first class treatment. Once experienced you're spoiled for life..anything less is a let down. The Honda dealers around here are pretty competitive with each other. Typically they might have bottled water, donuts and such. Often nothing at all. If you get a car wash, it is just a drive thru, no detailing or dry off. Nothing like your Mercedes experience.

    2016 Audi Q5 Premium Plus w/tech, 2013 Honda Accord EX, 2006 Acura TL w/nav

  • steverstever Posts: 52,462
    edited April 2015
    That's all well and good, but I'd rather a porter come pick up my car and leave a loaner. Even better would be an EV that only needed remote scanning occasionally and new tires every four years. (Last time I washed a car was 9 months ago - I think I was bored that day). Going to the dealer is a big time suck.
  • houdini1houdini1 Kansas City areaPosts: 7,909
    driver100 said:

    I got the storage compartment removed from the passengers seat. They said it would take 2 hours and would cost about $300. I had to wait an hour and a half, and then he found me in the lounge and said he had some good news for me. It only took them half an hour and it cost just $80! WOW....how often does that happen.

    I was sitting in the lounge which is a nice area, next to the cafe, in this all glass open concept showroom (this dealer was voted as one of the top 10 places to work in Canada in 2014), thinking how nice it is to be treated this way. The waiting area at the Chrysler dealer where I bought my 95 and 2000 Jeeps looked like a converted closet, with old cracked vinyl chairs, no windows, no light. It's almost a pleasure taking the car in for service these days. At BMW I had to make my own Kurig coffee and they got stingy on the pastries too....here they bring you coffee in a china cup and there are all kinds of fancy things you can get. For my $80 I also got a beautiful car wash including the interior......detailing and a Starbucks coffee could cost that much!

    You were probably swilling down so much coffee and eating so many donuts that they became alarmed and decided they had to get you out of there !! Good technique.

    2013 LX 570 2016 LS 460

Sign In or Register to comment.