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Comments
Patsy G
GM Customer Care
We definitely recognize these concerns, and we truly apologize for this! We can only imagine how uncomfortable this may be for you, and we would be happy to reach out to the dealership on your behalf to explore all options of assistance. Please send us an e-mail to socialmedia@gm.com along with your VIN, current mileage, contact information and a preferred dealership. We look forward to hearing from you.
Patsy G
GM Customer Care
Stabilitrak/Traction control/Check Engine Light/Loss of power
You probably have read lots and lots of blogs/forums on the internet on this issue and are not sure what the problem it is or what to throw the money at.
In most cases it is the Throttle Body.
Do NOT buy or have installed the factory OEM part. Why would you install the same part that was giving you this headache?
The gear can go bad on these and the throttle body can intermittently land in a place that the computer disagrees with and that will send codes. Most often throttle position sensor but it also will give phantom codes like stabilitrak, traction control and...
It is a terrible design with that oil and carbon build up in the throttle body. The fix is more often than not the bad throttle body. I would try replacing it before you panic and want to trade it in. It's under $200.00 and worth your gamble. If it happens again, maybe ditch it??
Check engine light went off and a week went by without issue. Felt like the vehicle was repaired and took off on a trip out of town. About 2 hours into the trip- ding, ding, ding. Spent another 2 hours pulling over repeatedly to reset the controls, etc and make it to our destination. While my husband was driving I was frantically searching the internet on my phone to see what else we could try (and of course it was a weekend). At some point I came upon one little post about electrical issues maybe being tied to a battery that hasn't yet gone bad- but is in the process of going bad. We thought that this sounded unlikely, but we were 4 hours from home on a Saturday night. We did recall our daughter leaving the key in aux. mode a few weeks back and depleting the battery- so we decided to give that a try.
Husband hit Wal-Mart on Sunday morning. Had to look up that the battery was under the passenger rear seat and purchase some tools to get it out. Battery and tool cost about $135.00. Check engine light went off. Able to return home (75 miles per hour for 4 hours- no issue). Have driven the vehicle for 3.5 weeks and no return of issue. We wanted to pass this on as it may help someone else. I should say that the battery gave NO indication it was having problems. We figured it was going on 5 years old, so would have to eventually replace anyway.
You guys are going to appreciate this...I googled this issue because as I was driving home with MY 2 kids, I had the same issue. HOWEVER, I have a 2015 Traverse...and I noticed that a good majority of you have a '12 or older.
Fingers crossed for me. I just told my boyfriend that I'm not paying for a car (with an extended warranty) every month that DOESN'T work!! And I'm not buying ANOTHER Traverse if THIS one is not working after reading all of YOUR posts! (Thank you very much, by the way).
The kicker? I'm leaving Monday for Disney (a 4 hour trip, usually no sweat, as we live in the south) AND my 15 year old is learning to drive in MY car (although, not until I'm satisfied that this issue has been resolved). Poor thing, it's difficult enough to be a "new" driver--but to have to deal with a car that doesn't RUN correctly--yeah, learning experience, teachable moment, etc...but not yet...the girl hasn't even left the neighborhood yet (just turned 15 and hasn't had her permit for a month yet).
Taking it to the dealership today--fingers crossed that they don't give me the "it's the throttle body" routine...I'll pull up this thread faster than you can imagine!
Thank you all...
We recognize how frustrating this is and you certainly have the right to expect long term reliability from your vehicle. We definitely don't want this situation to affect your trip to Disney on Monday either. If there is anything we can do to assist please send us a private message, or email us at socialmedia@gm.com. With all inquiries, please include your VIN, full contact information, and primary dealership.
Amber N.
GM Customer Care
We truly apologize for the unexpected concerns with your Traverse. This is certainly not the kind of impression we wanted to provide you as our customer, and we want to look into this further for you. Can you please send us an e-mail to socialmedia@gm.com along with your VIN, current mileage, contact information and preferred dealership. We look forward to your message soon!
Patsy G
GM Customer Care
We're sorry to hear you feel this way. General Motors relies heavily on customer loyalty and we regret we were unable to address this to your satisfaction. Please know that we are always here if you have any questions and we hope to one day earn your business again.
Best,
Amber N.
GM Customer Care
We appreciate the love you had for your Saturn, but we truly apologize for the negative experience with your Traverse. This is definitely not the kind of impression we wanted to provide you, and we would be more than happy to look into this more for you. We can also reach out to another dealership in your location to look into this further as well. Feel free to send us an e-mail to socialmedia@gm.com along with your VIN, current mileage, contact information and preferred dealership. Looking forward to hearing from you soon.
Patsy G
GM Customer Care
My 2015 Chevy traverse, just over 3000mi, and I had this problem for the first time when I was STOPPED at a stop light one week ago, I took it in, and customer service was rude, but that's a story for another time. They said they saw the error code was logged by my vehicle, but said they couldn't do anything because they couldn't get my car to replicate the problem (with service codes why do they need it replicates?). Now a week later I had the same problem on a dry, paved road going about 30-35, I called and they made an appointment for me, but wouldn't commit to giving me a loaner comparable to the car I just bought from them. Sorry, but when I spend over $34k on a new vehicle and I obviously bought it because it best suits my family and our lifestyle I expect to have something similar, an I expect my car to be fixed and not to be treated like an inconvenience when I just gave your dealership an awesome payday!
We had a weird transient issue about a month ago driving to California. The vehicle "staggered" (best description I can come up with) on the road and threw a blinking orange "service engine" light on the dash. After a couple of miles, everything returned to normal. I thought it was just a new car thing - the vehicle was only about 3 months old at the time.
At the time, we took the car into the dealer, and they said it was nothing, just that the sensor detected a problem with the ignition timing. Naturally, we were relieved, but I'm an old IT guy, and suspicious of problems that "go away on their own." If they go away on their own, they can come back on their own too.
We had no idea there were bigger problems, but as soon as she called me today, we started googling and found this thread. Now, I think it's clear that last month's stagger was the first incident indicating some kind of design defect in the computer/sensor/electrical harness.
And the loaner we got from the dealer, after driving onto the lot in a $35,000 Traverse? A Chevy Cruze. Wow, now that's adding insult to injury. Great customer service, GM.
This is intolerable and inexcusable. I am just shaking with rage right now - if she had lost control on the freeway and died, and the computer said there was nothing wrong, they would have blamed HER for the accident. And they might have gotten away with it. Chevrolet would have sat there and pretended they knew nothing about the problem so GM could hit their profit targets, and some executive could collect his bonus checks.
No doubt, some rank-and-file sociopath at Chevrolet right now is trying to figure out how they can fix this without actually taking responsibility for it. How many times are they going to tell people "oh, it was nothing, probably just a transient thing, sorry the computer doesn't show any problems" when people's lives are in jeopardy every minute that they're driving these death traps?
I got home and turned the car off and when I restarted it the engine light was still on.
I bought this car only a year ago a 2012 with under 10,000 miles on it. Thought I was lucky and had found a great deal. After reading all of this I am panicked. I drive all day picking up my kids and dropping them off to various activities, school, etc. I am on the highway at least 4 times a day. I would never forgive myself if I knew there was this risk and drove anyhow. But they have to be at school. Don't know what I'll do now cant afford another car and scared to drive this one. Has anyone ended up with a happy ending ? Could use some hope at this point
to everyone that posted, thank you for sharing your experiences and i hope you each find an appropriate resolution soon without more problems. to GM customer service, don't bother wasting your time replying, your canned responses fall flat when your employer has a known issue for 6 model years running and fails to take responsibility for an obvious defect. i realize that's difficult to do when your parts divsion and your dealers' service departments are making a mint off of consumers' bad decisions in choosing your company in the first place, but you're not winning any new fans with your corporate behavior.
You are right about one thing, life is too short and you don't get a second chance at it. Nobody should let their kids become mechanics/technicians until the dealers change the way they are paid and the workplace environment allows them to have a career that is worth the effort that it demands.
And yes, business is ripping off employees a lot in this country.
Here is one I posted recently.
http://forums.edmunds.com/discussion/comment/5145589/#Comment_5145589
This car presented with all of the normal symptoms, but the actual fault and repair was about a one in a million occurrence. Techs have to be successful even when faced with problems as complicated as this one really was. What people don't realize is that learning how to accomplish that diagnostic represents more unpaid time and after hours study than almost any other career demands. It also means having to cope with and tolerate the kinds of abuse that can be levied by consumers who don't even care to understand what it really took to solve the problem.
BTW The astronauts are expected to fix the thing if it breaks after it leaves the launch pad.
I'm even seeing videos on YouTube now suggesting that people not buy GM cars with this system. THAT would "fix" the issue a lot faster than complaints.
You (and others) appear to think that the factory can do something to make the repairs simple and that is based on a lack of experience and knowledge. If anything the link to the other thread should have helped you recognize that nobody can predict every failure and the only answer is for there to be a trade full of service ready technicians. The reason that there are so many complaints about the cars not being repaired comes down to there not being enough qualified technicians and the consumers (and consumer experts) deserve their fair share of the blame for that. What the consumers really need from the "experts" is for them to finally admit that they really don't know how to do anything beyond the most basic services. That copper to copper sneak circuit would have beat everybody who has ever posted on these forums and the reality is that it was just another failure that a tech gets to see one time in his/her career and everything is then judged by whether he/she was up to the task or not.
Robotics - just some zillion lines of code, a bunch of sensors, and some actuators. Big whoop. The John Deeres have been doing that for years now out of traffic.