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Unfortunately, I don't have the technical expertise to advise you on how urgent the matter with your Torrent is. Do you already have a nearby dealership in mind? If you need to locate a dealer, you can search by your ZIP code on this site: http://www.gm.com/vehicles/dealerLocator.html
Please keep us posted on your progress, and if we can be of any assistance let us know.
All the best,
Sarah
GM Customer Service
has gone out . Does the whole component need to be replaced?
It started to flicker on and off for a couple of days , then completely shut off.
1.-daylight running lamps- stopped working within 2 weeks when i bought my car. took it in and i just have to say the GM dealer i bought my vehicle from should fire every dang service person they have because i swear to god they will try to talk you out of saying there is something wrong with your car just so they don't have to work! it's B&% s^!@. and they are rude and talk down to me because i am woman and they think i am stupid. Well, NEWS FLASH!! i am NOT stupid!! I have worked on cars/snowmibles/motocycles/large machinery all my life with my father and I have a masters degree in engineering dum [non-permissible content removed]!! and i dont back down either. I gave the service tech a slap of reality and that i am Not stupid!!
ANYWAYS---- they replaced the daytime indictor sensor thing and that was in September 2007. its now September 2012 and in August my daytime light indicator thing went out again. I called the dealer whom replaced it in 2007 and said it was broke again and that my warrenty is expired now and asked why this happened again!!! this part should be going bad ever!!!! the dealer refuses to replace the part again cuz my car is out of warrenty and i went round and round with them that the part was already replaced once and now again?? i should not have to pay for this. It was like almost $200 dollars to replace it.. thats CRAZY!!! GM/dealer should have to replace this for free, no questions asked. I AM so DONE with GM and I will never EVER buy any GM product every again!! GM you suck!!!
2. rear spoiler on back end-spoiler vibrates when driving down the road. took it in mutliple times and every time the dealer said there is nothing wrong!!! REALLY? took it to an small town shop and guess WHAT??? the seals that go around the trunk were seperated and every time i shut the trunk would pull the seal away from the trunk and the wind vibration noise is actually air whirrrling into my car...and that explains the back section being soaking WET after it rained the other too!!! GM and GM DEALERS you suck!! no wonder why people are sick and tired of taking their vehicles to a GM Dealers! Because the small mom and pop shops know more than you GM people!! so stop telling us to take it to a GM dealer!!!!
There are soo many major problems with my vehilce i would be writing a whole book on. and all the things that have been fixed have already went bad and broke again since then!! GM you should have to fix everything on my vehicle for free for the rest of my life because of you poor and crapping customer service, dealers, and vehilces.
If you paid a deductible on the repair, we can look at getting that reimbursed. Your dealership has the forms required for reimbursement.
Sarah, GM Customer Service
There was no deductible but I paid over $2000 for the warranty, so in a way I did pay for the repair. GM has taken responsibility to pay for the failure of the temp valve. In my case the dealer was paid by the warranty company so they need to reimburse someone. Either me or the warranty company.
Thanks for the quick response.
Unfortunately GM will not reimburse me or the warranty company. It seems they are not obligated in this situation and have sherked their obligation through a loophole. It is unfortunate because I have been a life long Gm owner and I thought they stood behind their products better than this. Gm has always stood behind their product in the case of warranty or recall issues with all my previous cars. Of course this is before the government bail out. Maybe they are a different company now. FYI, I presently own 5 GM products, 3 Chevrolets and 2 Pontiacs. I can assure you if GM doesn't come up with some kind of reconciliation on this matter, I will never purchase another GM product, nor will I recommend your product to my family and friends, as I have done in the past. I can provide you with vin numbers through private contact to prove what I have stated above is true.
Thank you for your continued loyalty, and I hope that your 5 GM vehicles have served you well! Looking at our policies, the only reimbursement that would be possible in this situation (where a recall was issued and the repair had already been made under a comprehensive service contract like a GMPP) would be if there was a deductible paid at the time of the repair.
Sarah, GM Customer Service
Car has 118K miles, recent tuneup, and front brake job.
Now the head gasket(s) on my wife's 2006 torrent has blown. It only has 59,000 miles! As mentioned before I purchased the extended warranty, but it won't cover certain things, like re surfacing the heads. The problem here (other than having blown head gasket(s) at only 59K) is it was in the dealer shop 3 weeks prior and they misdiagnosed the problem as leaking heater hoses and bad spark plugs and wires. This means my wife drove the car for three weeks with a blown head gasket(s) which probably caused the warped heads. This vehicle was purchased and fully maintained by the same dealer. I am waiting for their return phone call. If they don't stand behind your product and their maintenance I want to know who to contact to complain to at GM. I plan to purchase a new vehicle in the next 6 to 12 months and if this issue isn't resolved to my satisfaction I can assure you it won't be a GM vehicle.
I'd be happy to assist you in documenting your complaint. I'd also like the opportunity to look into your concerns further for you. Could you please send me your full name, VIN, mileage, and the dealer you have been working with. I can be reached at socialmedia@gm.com ATTN: Amber. I look forward to your response, and again I apologize that you have not had a pleasant experience thus far.
Regards
Amber N.
GM Customer Care
1. A loud click. Exterior lights come on.
2. Dash lights for high beams and check engine flash, check engine stays on. Needles for gauges move slightly back-and-forth.
3. Doors lock
4. Interior lights come on
I've tried pulling/re-inserting the ignition fuse, which unfortunately didn't work. Any thoughts?