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Still, the "doc fees" in this case were ridiculous...we charge nothing for this as an example. Adding additional charges, forcing the buyer to buy unwanted products is another scam.
This buyer should shop elsewhere.
ONCE YOU KNOW WHAT YOU WANT AND WHY YOU WANT IT . . . go for the best price possible. You don't need salesmen to "help" you "focus on value." You do that for yourself. That's why we have sites like this, reviews to read, other owners to talk to and a world of information. When you are ready to buy, just ignore the kind of salesmen who would lead you to believe there is something wrong about shopping price!
Good luck. You can do it.
The Crv is in great condition no problems no paint work. Would like to trade up for better towing
capacity. I am in Columbus OH and want to know if you think I will be able to get pay off 15249.00 Goal is to trade in on another lease with little to no out of pocket.
What brand/dealership do I have a better chance at getting pay off?
I am open to any suggestions as far as best bang for my buck. I want to be able to tow small
pop-up camper 1500-2000 lbs . I'm thinking Ford or Chevy truck or SUV.
Finally, get this--I have heard from a reliable source that Mazda dealers who participate in the S plan are not allowed by Mazda to even charge a doc fee!! I didn't find this out until after I talked to the salesman earlier today. I hope he calls back...
-Chris
ps. the part you are leaving out on the doc fee (and they probably should find another way to work that into overhead, anyway), is what they are paying the person to go to dmw to do the doc, their health insurance, and so on)...
more ps. as people want to pay less and less for service, almost all service oriented businesses (not just car dealerships) have become more fee oriented. banking is the perfect example.
Your original post was deleted for violating our Terms of Use policy regarding masked profanity. Realizing that there are valid follow-up posts, we'd appreciate it if you could repost your original message (see your email) using calmer language, so that the responses won't be lost. Thanks!
kcram
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At some dealerships customers can purchase vehicles for less that the sales person and when they do, they too have to pay any fees that the dealer charges without argument.
Keep in mind that sometimes upwards of 90% of the gross profit that a dealer makes on the sale of vehicles, servicing vehicles, and financing vehicles ends up paying other overhead like payroll and payroll taxes, 401K plans, medical and insurance plans, advertising and local taxes, rents and mortgages, floor planning and insurance so that you will have a car to test drive.
I'm not saying what's right or wrong. It's just that sometimes I don't think customers consider that a dealership is a business and someone in the equation has a great bit of risk involved, and it's neither the sales person nor the customer.
Always be educated in what you are doing have fun!
Value might not mean anything to you with a car purchase but I bet something does.
Everyone has a favorite eating place that might be higher than someone else but you go there for the service and value.
I just got off the phone from my local Mazda dealer. I'm hoping to get a 2001 Protege ES, Silver with auto and the Premium Pkg (Moonroof, ABS, and side airbags). They agreed that I could purchase it on the S-plan (1.5% below invoice), and I was going to use the $500 rebate instead of financing it. I understand Mazda reimburses the dealer at least that 1.5% ($255), plus they'll get all the holdback (2% of Base MSRP, or $311). I was even gonna give 'em $349 in Doc fees (which I know is way, way more than it costs to do the paperwork, but even with that, I was still coming out about $400 under invoice, which I can live with). Now, my salesman calls back and tells me that there is another $290 charge for dealer prep (scotchguarding, rustproofing, etc. ),which I know is also bullcrap. That snapped my string, and I chewed the salesman out a new anus (this is where the other word that got censored was-starts with "a and ends with "e", seven letters long), telling him that there was no way I'd even dream about paying a penny more than the $349. Without the $290 charge, the dealer is still making what I think is a very decent profit of $895: the reimbursed 1.5%, the holdback, and the $349 (minus about $20, which is my guess for their actual cost of doing the paperwork and tagging the car). Should I stick to my guns and not give in to the $290 charge?
Hold it. right there.
First, if you are on a Ford Employee or Supplier program (X-Plan, S-Plan, X-Plan, Y-Plan, Boardroom, Z-Plan etc...)
The dealer is not allowed to charge you any fees of any sort. This ought to be pretty simple. Generally you pay either the A-Plan price for Ford Motor Company employees (Called Z-Plan for retirees) which is printed on the invoice.
If it's an X-Plan (Which I think S-Plan pretty much mimics) you pay 104% of the A-Plan price.
Look at the invoice, the A-Plan price is on there. If you're at 104%... it's simple.
Dont pay any doc or dealer prep fees. In fact, by charging those fees they're really asking for serious trouble. I ought to know. I am a dealer. One of our 10 unwritten commandments from the mfr is simple: Thou shalt not screw with employee or supplier purchases or thou will end up selling ice in Alaska". I'd seriously go to another dealer myself.
Bill
-Chris
I was not willing to purchase the LS package for $6K in order to get front and rear A/C. My salesman tried to find a way to get that but could not. Yesterday, I found a dealer a bit away from me that must have figured out how to order that option. He had Suburbans that were half way between Base model and LS. Base +cloth+two seats+power windows+F&R A/C. I like the one that I ordered, but I would have really liked if I could have gotten F&R A/C. (I'll just put in a couple of little fans in the back.)
I would love to see web pages devoted to collecting order option goodies that are not mainstream. For example, a two battery setup on the Suburban from a diesel Silverado pickup. F&R A/C for a base model.
A dealer can disconnect the floorplan...no more encured cost's ...and the consumer can make a better deal --- instead of waiting 6/8 weeks ...and hope the right vehicle was ordered.....
Terry.
One of my first follow-ups was to the dealer (and salesman) from which I had purchased a car 2 years earlier. We went down Wednesday and signed for a RAV4. Delivery will be Monday. We had told him that we made our first inquiry by e-mail.
Much to my surprise, last night I finally get a response to my e-mail from a different salesman at the same dealership for a different RAV4, obviously not knowing that we had already purchased. But, in his repsponse, it stated that the prices he could offer would be less than the regular sales staff was "authorized" to sell at.
My question, since my initial inquiry was via e-mail and I was unaware that they have special pricing through the Internet (they don't mention it anywhere on their website either), should I be entitled to a price adjustment to my yet-undelivered purchase? I have a call into the salesman, but I was curious about the opinions on this board.
enjoy!
EVERYONE PAYS IT !!!!!PERIOD NO EXCEPTIONS...
Example #1, Sales Manager purchased Vehicle for invoice-still payed admin fee.
Example #2, Child of owner purchased vehicle for personal use, Payed admin fee.
In my store, Administration fee's cover all the people in the office that work on the paperwork to finalize the deal. This is part of your title fee's (which are included) This pays for the "person" to go to the courthouse/Dmv/etc to apply for a title, to acquire plates, to package them w/ registration, to mail out pay off checks, and countless other "essencials"
If a customer makes too big of a fuss, and there is enough play in the deal, the amount of the fee will be subtracted from the price, but the admin fee will be itemized on the Purchase Order.
WHY ?? In order to be fair, and to avoid any claims of discrimination, everyone will pay for that service. If you want to go to DMV on your own, you have that right, but there will still be a fee listed on your purchase order. NO exceptions,, NONE,,,
Dealer Prep is a bunch of B...S...
Most of the time the Dealer Prep is paid through the service dept as Warranty work. or the vehicle is prepped at the port, and the dealer prep is itemized in the invoice.
ANY Dealer that charges for Scotchguard, Paint Sealent without the customer requesting it is not worthy of your money and go elsewhere,,
Either offer it as an incentive to buy at your store, or offer it as an add-on like warranty, Gap, Credit life and disability ins... but NEVER charge without offering the option of saying NO...
As a car Salesperson, I will ALways get you a better price then any of my other salespersons. I am going to give you the BEST price you have ever seen...EVER...
Don't buy from one of the "regular" sales people, Buy from me, Because, I'm "Special"
This is yet more doo hickey,, If you follow up with this Internet salesperson, you'll find out that you'll have to come in, and he'll still negotiate out you a deal... If you're happy with the numbers you'll buy,,
oh yeah, you already did that ,, and you'll find that everyone in the car industry will tell you THEY could have done better for you,, Because you JUST bought, They know this, and they want you to think of THEM the next time you want to buy, and EVERYONE of them secretly hope that you'll say,, "Really? ok, well Let me back out of the contract and come see YOU!"
Let me give you an analogy. Say you called an eye doctor's office, and asked what the charge for an eye exam was. You were told $75. You made an appointment, went in and had your eyes checked. Just a routine exam, no additional or specialized testing. You go to the checkout window, and your bill is $125! You say to the cashier, "I was told the charge would be $75!" She says, "That's correct. The additional fee (PREPRINTED on your statement below the exam fee) of $50 is for the paperwork involved in your registration, the paperwork involved in filing your insurance claim, the employees' 401k plans, blah, blah, blah, ad nauseum..." What would your reaction be?
Again, I've got no problem with a REASONABLE doc fee, but this business of outrageously inflated fees is ridiculous, and I think all carbuyers should take a stand against it!! This business of having the fee preprinted on the sales contract and saying it is non-negotiable is baloney. It is printed on there because the dealership wants it to be and it can just as easily be removed or adjusted. Let's just call it what it is--another pack to boost the dealer's bottom line.
shopping for a new GM truck in the Syracuse
NY area...Doc fee $20.00 NYS inspection
$10.00 .And a few bucks more for the difference
in the vehicle weight if any. Plus 7% sales tax
And BEST of all no dealer advertising fee either.
..Thats it no HOCUS POKUS !!!
Sorta get just above wholesale on trade though.
Guess I can't have it all.
Rich
Sick, huh? One thing to cover the office... another to be outright greedy.
Bill
Every dealership charges a doc/admin fee. This is NOT Negotiable. I Have lost deals because the customer refused to pay the fee, We offered to discount the car the $$, but it was principle, they went to another dealer who didn't contract the doc fee. Fine for this customer, Now this dealer is facing a class action law suit for discrimination (you have to charge everyone doc/admin if you're going to charge for it)
I think that anything over 300 is just a bunch of doohickey.. There's a lot that goes into our doc fee, We do a lot with the money, (it covers the people who work in the office, not just the title clerk) but charging that much is just highway robbery.
we don't.
A dealer called in and claimed an acceptance for my customer's bid on an Escort. I said great, and tagged the sale for him.
When his offer arrived, it was at the customer's price but had a $399 "Admin." fee attached to it.
Outraged, I called the dealer and told him no way.
Then I called the customer. The gentleman explained to me that he had expected a fee for even more than that because his local dealer charged $450 and he was delighted that his offer had been met!
This man had simply incorporated the fee into his expectations. It wouldn't hurt if people polled a few dealers to find out what to expect fees to run and then consider it a part of dealer profit.
Personally, I don't buy the argument that this is in any way a legitimate fee. If it is, why aren't there fees for the janitor, the nightwatchman, the window washer, the porter, etc. etc. etc.
The reason is that these are all simply costs of doing business. As such, they should be incorporated into the selling price of the vehicle, not added on at the last minute after a price has been agreed upon.
Not every dealer does. We don't and there are many others.
Nowhere in my profile does the name of my dealership appear and that's the way I like it.
I have NEVER used these forums in an attempt to promote business.
And, yes, we install wheel lip mouldings and door edge guards on most of our cars. These are 119.00 and 99.00. They help protect the car.
You may feel they are a ripoff, other people think they are a good investment. Let's not debate this.
And...If you don't want them, I'll be happy to find a car without them already installed.
And..they aren't "5.00" worth of plastic but they do provide profit.
Whatever happened to the pleasant chats we used to have, neighbor?
And, I sure hope I don't come off sounding like I'm trying to promote myself here because I'm not.
And this bothers me since ctic and I used to get along pretty well.
You should have stopped by when you were in the area, I would have bought you a beer.
Heck, ctic IS in the area! I'll buy him a beer too! Anytime!
Hey any Gm salespeople out there know the
scoop on those $1000 settlement certficates ?
I am a GMS employee buyer. I got one from a
buddy for free...Mr. dealer sez it's only
worth $250 Because I am GMS and I am taking
the rebate and interest rates and also a 3rd
party buyer..I thought he was stroking me.
But he showed me the offical GM papers on it.
I did call the GM employee hotline and they
really were clueless..But somebody will call
me back today (i hope )..But it did say IF
you were related or lived at the same address
as the person on the cert. you CAN get the
$1000 bucks..
If you have the slant or they are pulling my
leg let me know here. Won't sign anything untill
Friday.............Thanks Geo.
GMC. Do you know the deal on them GM exploder
certs. ??? Sorry I can"t buy from you. You
don't have any 2500 x-cab 4x4..Maybe next
time.......Geo
Is this a good place to ask this?
It was probaby my tone that provoked him. He came back and apologized which wasn't necessary.
I'll buy him a beer anytime and I hope he takes me up one of these days. He knows where to find me.
Don't count on a huge discount. You won't be getting one. You would be surprised how many people would buy that demo with 7000 miles with very little discounting at all.
When a dealer wants a demo to go away they will advertise it below cost in the paper or put a spiff on it for the sales force.
Good luck whatever you decide.
Over 3,000 or 4,000 miles (I think) and you have to put an FTC Used car buyer's guide in it tho (I.E. a demo).
My demonstrator is untitled and has a dealer plate on it for example.
Oddly enough, in Flroida we have to sell ANY new car as "Titled as new but defined as used by CFR xxx" In Florida, if the car has ANYTHING over "0" miles on the odometer, it's considered used.
Bill
local dealer, or using a credit union, costco, or internet dealer, under these circumstances? I've always done my own negotiating, but in a bigger city with more options. As a last resort, I could go back to the big city, where I retain ties, but it's 1000 miles away and I'd rather drive my new car there! Thanks. Anna