Being a Auto Technician is a tough thing anymore. Trying to save a customer money can easily backfire and isn't usually appreciated. It used to be if a car wouldn't start it was one of two or three t… (View Post)

I think I told this story in another forum but I'll repeat it here. For about the past 25 years we have been very loyal to a small shop here in town. The owner as I understand it is a working mechani… (View Post)

Regarding Upselling. If I take one of our cars into a shop for something minor such as an oil change I have no problem if something is spotted that needs to be fixed. What I don't like is when they g… (View Post)

Well, you gave them a chance and they didn't bite. Fair enough. When they called back I would have said. " You have my offer...all I need is a yes or a no. I do not want to go back to negotiate.… (View Post)

I appreciate the information. I figured if a quality pump is 400.00 and an hour and a half of labor is 200.00 than 600.00 should have been tops. They wanted to change the fluid but said nothing about… (View Post)