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Ford Freestar Transmission Problems

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Comments

  • Jim, I belive it. I also believe we'll NEVER see a recall or refund or anything else for this metal crap called a FREESTAR! My family will never buy another FORD. As I said before my bro. got a Mustang every couple years before i was done dirty by FORD. Sorry way to treat consumers in Americ :mad: a!
  • Folks - lets make sure we report all the incidents to the NHTSA. There is a website mentioned lots of times in previous messages. They have started an investigation. Call the 800 number on the site. You may have to leave a message and they call back in a few days. This might be slow but it takes all of us to make the numbers worthwhile for the group to act. Maybe we can get enough momentum before someone gets seriously injured or worse.
  • Also, don't forget the Center for Auto Safety. They are very well respected, influential, active and credible enough that they are interviewed by major news outlets for stories such as the Freestar story.

    Perhaps more importantly however; tell everyone you know who has a Freestar or Monteray and even tell people that you don't know if they have one of these vans. You just might save their life!

    Jim Genovese
    Annapolis, MD
  • Well here we are visiting my son in OK for Christmas (we live in VA) and we had some weird issues on our trip here, ie. overhead dash temp reading 90's and 100's (only in 30's most of the way), and our heating system doing strange things, driver side seat turned blazing hot even though the control was off. We thought maybe some computer or sensor glitch. This evening my daughter-in-law, son and myself went out to eat and when we entered our 2005 Mercury Monterey to go back home, the van didn't seem to want to accelerate in the drive position. It was sluggish but eventually did move. When I got to the traffic light, same thing happened and I feared being stranded on a very busy highway and it was dark. It did manage to finally pick up some speed and we made our way back home. I had to pull up in a driveway to turn vehicle around to park in right direction on street and it did not want to move in reverse. I only have 49,000 on this vehicle and purchased it from Carmax with an extended warranty. We are 1,200 plus miles from home, it is Christmas week coming up and my husband has to return to work on the 30th. We are going to take it in to Ford dealer on Monday as we are not close to any carmax. I am now in a state of panic after reading this blog. I don't know if we are experiencing the problem with the tranny but the stories are eerily familiar. What confuses me is the other issues we were having, could they be related and how???? I am sick to my stomach and fear driving back home with my young son and dog.
  • You might have a stuck thermostat for heat issue, and a bad seat heater sensor. Go to a AutoZone or Advance auto and ask them to read your computer codes, this is usually done for free. Might save some money up front. If the code comes up for Torque Converter then you have the tranny (transmission) problem that many have experienced....
  • There's NO JUSTICE for it. How long have we reported thispicec of crap? My guareente has already ran out for tranny! FORD, NSAH, or gov. couldn't care less.We're kidding ourselves. Im sorry, but it's true, we're stuck with their junk......
  • now today my husband took the van out and it was fine. I know however it is not fine after what happened to me yesterday. This is even worse, I am 1200 miles from home and we planned on taking to ford dealer in the morning. No telling if the van will be "fine" there only to break down on our way back home cross country. I am feeling very uneasy about this upcoming trip as I know I can no longer trust this vehicle. I have knots in my stomach.
  • sunburnsunburn Posts: 319
    Maybe the water in the PCM problem? That can cause strange electrical/engine/transmission problems that can come and go.
  • When our torque converter problem happened, it was without warning. Maybe your problem is that other issue with the PCM. We were out on a family trip and pulling out of a drive thru McDonalds. The car just died as I pulled into 45 MPH traffic. I had to coast into a parking lot. Great feeling with 2 kids in the vehicle. I hope those responsible for not responding to this in a timely manner at Ford and NHTSA get theirs one day.
  • I have a 2004 purchased brand new freestar now with 115,000 miles on it. It was in the shop 15 times in its first 16 months of life. The dealer tried to get it returned under the lemon law but Ford refused saying it had 2 many miles on it! I use it daily as I am a repair person and have to use my own vehicle. Fortunately my trans went out at about 65,000 and it was under warranty so Ford had no option but to fix it. Something about the pump shaft going thru the torque converter. I haven't liked the way it shifts since they fixed it 2 year ago untill a mechanic friend of mine found something very interesting. The right rear brake caliper was frozen and the right rear brake was always engaged so it was causing wheel drag. He tried to fix it but eventually he had to replace the caliper. This was just found after 4 years and 110,000 miles, why didn't Ford find this lots earlier, I complaigned about the brakes making a scraping noise when the Van was new and was told thats normal when they are cold and it will go away when the vehicles warms up. It did but when we found this the right rear brake inside pad was worn on an angle and was down to the metal backing, funny how the left side was OK and wearing normally. I had to have both sides done but now the new caliper had to be added as the caliper piston was sticking. My machanic said probably from over heating and it became warped. I fully now believe that was the main reason for the transmission problem since now it shifts so smooth I can't even feel it and the highway milage went up almost 2 miles per gallon.
  • Again my Freestar is a 2004, purchased new and spent the first 16 months of its life in the Ford garages 15 times. But they finally found the problem. And may be the majority of PCM problems with the rest of yours, even the Mercury guys. There was a virus in the computer. The freestar has 3 of them and the Ford dealer kept replacing one when I would come in with electrical problems. That would fix it for a short time but the problems always came back till one day the Ford dealer called me and said they got a TSB about a computer problem and from the symtoms it sounded like my van, it really has fixed my van. They said a virus has been discovered and they had to order 3 brand new computers from Ford and install them at the same time. They did and ever since then my Van had virtually been problem free with the exception of the brakes and transmission.
    I still think my van should have been replaced under the lemon law but hey what can you say about the American car companies, they don't care. I like the van now and it works great but from this experience I will probably buy my next vehicle from a foreign maker. My wife switched from Ford to Toyota and couldn't be happier. They take good care of her and so far has had little to no problems with her toyota, she is now on her second one!
  • I saved the panicked voice mail that my wife left for me the day that our transmission failed without warning in the middle of an intersection, with my wife and 5 of our six children in the van. I intend to play it one day for all of the world to hear. If only a mdeia outlet would pick up this story and run with it...........I guess they need the ad revenue more than they need to inform an unsuspecting public-families in grave danger.

    It seems that the old adage, "The more things change, the more they stay the same", holds true to this very day. Wasn't it a Ford rep who stated, "Let 'em burn" during the Pinto fiasco?

    There is one difference however; today we have the internet and this great forum on Edmund's. I still believe that if we keep this going, keep informing people, and keep the faith, that, not only will Ford get theirs, but we will also get some form of justice.

    As for the folks at NHTSA, at least they have initiated an investigation, even if it took them over 2 years. Let's withhold judgement for a while until they complete their investigation. Then, if the result is anything but a recall, we take it from there, first by publishing, for all the world to see, Ford's predictable and cowardly response to NHTSA's request for information.

    In the meantime, keep the faith, stay safe, celebrate the Holidays according to your faith, (for my family it's Christmas), and remember, GOOD GUYS really never finish last.

    Best Wishes,
    Jim Genovese
    Annapolis, MD
  • iferifer Posts: 11
    Tranny failed last year, 12/19/08, splines striped off torque convertor and through metal into the tranny yada, yada, yada.....cost $1900 to fix (did not have tranny fixed at a Ford dealer and they did not use the Ford spec'd torque convertor). When it went out, I had no tugging, warning or nothing....just went out while driving up a hill in a busy city in holiday traffic! Thankfully I had enough momentum to get me over the hill and I coasted down and parked at a bank. Van sat for 5 months (April 2009) until I could fix it.

    Fast forward to now....approx. 2wks ago I was driving along I-75 about 75mph (had been for almost 2hrs) and my van tugged.....about 5 minutes later, did it again. My husband said to put some fuel injector cleaner in it...did that and it seemed alot better. About 1-1/2 wks later, IRONICALLY on 12/19/09 (exactly 1yr after it originally failed) I had alot of last minute running around to do and it started tugging really bad...I swore I wasn't going to make it home, but I did. Drove it yesterday to the dentist and no issues. Drove it this morning to get groceries and just before getting off the expressway, the dash lights flashed and then went off BUT the van didn't tug....

    Since reading alot of similar stories on this forum, I've discovered that I've been having alot of the same issues as everyone else but I've just written my concerns off as the van's "getting older" etc....

    When I read about the PCM, it reminded me of a time driving down the expressway with my husband, in the rain and all of the sudden the van lost power for just a second and then was fine....5 minutes later, same thing happened.....when it lost power, all lights, radio etc. went dead but then came right back on....This was just a couple of months before our transmission failed....

    This past spring, about 3wks after getting the tranny fixed, the traction control light would come on the dashboard and it'd say "check traction control" or "traction control off"....I didn't think anything of it because I didn't need it on at that time anyways.....Also, the same time that light started coming on, my cruise control wouldn't always work?

    This went on from the time I got the tranny rebuilt until about 3wks ago...ironically, just before I felt the first "tugs" again....Mysteriously, the traction control lights do not come on anymore AND my cruise control is working like a charm?!?!

    Also, the "check tires" warning keeps coming up on my dasg as well....I check them all the time and they're fine....

    My question is: Is it possible that all of these things are related to the transmission failure? Could the traction control be a culprit??? Could it be the PCM that's causing the "tugging" and not the actual TC failing again??? Would the PCM cause these issues???

    I just don't want to keep sinking thousands into this van only to have the same outcome!

    Oh, and of coarse there was a warranty on the rebuilt tranny BUT it was only 12,000 and I had gone to MN twice so it shot my mileage up this past year....so, no more warranty....

    I'm just wondering if I should take it into a dealer or back to the tranny people???? Is it really another tranny problem???

    HELP!
  • iferifer Posts: 11
    Tranny failed last year, 12/19/08, splines striped off torque convertor and threw metal into the tranny yada, yada, yada.....cost $1900 to fix (did not have tranny fixed at a Ford dealer and they did not use the Ford spec'd torque convertor). When it went out, I had no tugging, warning or nothing....just went out while driving up a hill in a busy city in holiday traffic! Thankfully I had enough momentum to get me over the hill and I coasted down and parked at a bank. Van sat for 5 months (April 2009) until I could fix it.

    Fast forward to now....approx. 2wks ago I was driving along I-75 about 75mph (had been for almost 2hrs) and my van tugged.....about 5 minutes later, did it again. My husband said to put some fuel injector cleaner in it...did that and it seemed alot better. About 1-1/2 wks later, IRONICALLY on 12/19/09 (exactly 1yr after it originally failed) I had alot of last minute running around to do and it started tugging really bad...I swore I wasn't going to make it home, but I did. Drove it yesterday to the dentist and no issues. Drove it this morning to get groceries and just before getting off the expressway, the dash lights flashed and then went off BUT the van didn't tug....

    Since reading alot of similar stories on this forum, I've discovered that I've been having alot of the same issues as everyone else but I've just written my concerns off as the van's "getting older" etc....

    When I read about the PCM, it reminded me of a time driving down the expressway with my husband, in the rain and all of the sudden the van lost power for just a second and then was fine....5 minutes later, same thing happened.....when it lost power, all lights, radio etc. went dead but then came right back on....This was just a couple of months before our transmission failed....

    This past spring, about 3wks after getting the tranny fixed, the traction control light would come on the dashboard and it'd say "check traction control" or "traction control off"....I didn't think anything of it because I didn't need it on at that time anyways.....Also, the same time that light started coming on, my cruise control wouldn't always work?

    This went on from the time I got the tranny rebuilt until about 3wks ago...ironically, just before I felt the first "tugs" again....Mysteriously, the traction control lights do not come on anymore AND my cruise control is working like a charm?!?!

    Also, the "check tires" warning keeps coming up on my dasg as well....I check them all the time and they're fine....

    My question is: Is it possible that all of these things are related to the transmission failure? Could the traction control be a culprit??? Could it be the PCM that's causing the "tugging" and not the actual TC failing again??? Would the PCM cause these issues???

    I just don't want to keep sinking thousands into this van only to have the same outcome!

    Oh, and of coarse there was a warranty on the rebuilt tranny BUT it was only 12,000 and I had gone to MN twice so it shot my mileage up this past year....so, no more warranty....

    I'm just wondering if I should take it into a dealer or back to the tranny people???? Is it really another tranny problem???

    HELP!
  • I will look at the site and commit what I can for sure.

    I just wanted to take a moment to wish everyone a happy and safe holiday regardless of your beliefs. I wish all of us happiness and safety for those we love. We are united in a club we'd much rather not be part of. I, like Jim can't help but believe that justice will prevail at some point. In the mean time, be well all and Happy 2010. God bless.
  • Sorry, I WON'T commit to any $$$$$$. Too many hoax on puter.
  • nadinebnadineb Posts: 190
    I like the idea of news coverage on this issue so I will think about making a contribution. Working in an adacamic institution, I most definatly understand the changing media world, and I find it interesting to see where it is going.

    The part I do not understand is why you need the community to contribute, and what community are you referring to? I just need to hear more detail as to what community - Digital community, Buffalo community. Is this funded by a grant?

    To the greater Edmunds Ford community, may your new year be filled with family, love, peace, and the hope for a better, brighter year to come.
  • Come on people, $100.00 commitment ISN'T GOING TO GET MY VAN REPAIRED, or GET A RECALL. It IS going to make 1 indivisual RICHER! Let's keep our minds on this issue. :confuse:
  • well let me join the group of people on here complaining about these problems. my wife was going up a mountain road when it just stopped pulling instantly. ours is a 2004 freestar so i filed a complaint and really think im gonna let everyone i can know about how messed up this is already talked to my local dealer where we bout it at about it if ford does not come around on this ill never buy another ford again. and thats all i have owned for last ten years. but lloking at toyota now i think . pretty bad when you want to buy american and then just get screwed.
  • nadinebnadineb Posts: 190
    Yes, I agree that $100.00 would not fix my van either. It cost me a hell of a lot more in emotional upset, a toll on my health, and of course money. However, I do know that news coverage on this vehicle is going to be difficult to acquire because of the age of the vehicle, and the fact that unless you own one of these who is going to care. There are people in my own family who do not care or do not want to bother with the all the stress of fighting this type of battle so they just get ripped off. I know that if you just give up, walk away, and turn your head then you deserve whats coming down the pike. Harry Truman stated that when a company can dictate to the government then we have fascism.

    I am still in the process of waiting to hear from NHTSA about my FOIA. They want to charge me $50.00 for the information that I provided to them. MY OWN GOVERNMENT!!!! I think that they are insane, or they think that I am just stupid. Most of the information that I have gotten from them has been incorrect or contradicted by the agency. I am loosing faith in the agencies that regulate these companies so if we just give up I believe that down the road we will get bigger problems.

    The changing dynamics of the news media is another concern. On way to control a population is to control the news media.

    I am not sure that I understand the amount needed. In total, it would be $100.00? So if I donated five dollars ($5.00) then ninety five dollars ($95.00) would be needed to complete the commitment? Is this correct?
  • nadinebnadineb Posts: 190
    Harry Truman did not make the quote but:

    Franklin Delano Roosevelt delivered a message to Congress stating," The liberty of a democracy is not safe if the people tolerate the growth of private power to a point where it becomes stronger than the democratic state itself. That in its essence is fascism: ownership of the government by an individual, by a group or any controlling private power."
  • The time has come for anyone that owns or has owned a Mercury Monterey/Ford Freestar and has suffered the scare of their lives when the car just stops and then you find out your transmission has failed to please, please file a report at "http://www-odi.nhtsa.dot.gov/. They have opened at least two investigations into this dangerous and expensive defect and the more reports they receive hopefully will lead to some action. We filed approx. 2 weeks ago and recently received a response asking for more details.
    Our experience was that my wife was driving along a major arteriel in N. Scottsdale very early on Dec. 1st, and the car just stopped. She struggled to get the vehicle (in the dark) to a safe location and contacted AAA who moved the car to a very reputable repair shop where we were initially told repairs to replace the entire transmission would come in at just under $3000. DID I MENTION THE 2005 VEHICLE HAS ONLY 40,292 MILES ON IT?? Not having the money for the repairs and after having it towed do the dealer to see how they could help, they came back with a slightly lower figure, at the same time the General Manager acknowledged that, yes, there is a known problem but since there has been no recall issued, he can't/won't do anymore to help.
    I can tell you that contacting Ford/Mercury Corporate will not help as they have a standing rule that they will never overrule the decision of a dealership General Manager as all dealerships are owned and operated by the dealer. The owner of the dealership will not accept calls on this issue
    Please file your issue with the NHTSA for any hope of resolution of this issue.
    Yes, our car has become a lawn ornament, too.
  • drhmth,

    Welcome to the club. We have been at this for over 2 years now. So far, Ford has dissavowed knowledge/responsibility for the defect and NHTSA took 2 years to get off their butts and open an investigation, only after Nadine forced the issue. Bottom line is this, don't be discouraged, follow up on all of your complaints, and DEMAND action. Do not give up the fight. We will prevail eventually. Ford can't keep up the charade much longer. Unfortunatey, it may take a fatality to get this thing into the national media spotlight. In the meantime, let's all pray that doesn't happen and that either Ford will voluntarily do the right thing or that NHTSA will force a recall. As for Ford, I doubt they will ever step up and take care of their customers and rsponsibilities. (Remember the Pinto?) I guess they think that customers like us grow on trees. (I was a 25 year Ford loyalist.)

    Don't forget to register a complaint with the Center for Auto Safety! They are on our side.

    Jim Genovese
    Annapolis, MD
  • This blog needs to stay on task...it is a forum for Ford Freestar Transmission Problems, not asking for money and so on, this is the wrong place for that...this site gets visited by thousands at no charge...remember the NHTSA, is looking at this problem as a safety issue....and since it is not a black and white issue wrt safety, the government will study it until something bad happens. If it was a brake issue it would be fixed immediately. The only people that are affected are the van owners, so the rest of the world really doesn't care. Ford will start caring when the NHTSA makes them start ponying up some money, but Ford will fight it with their lawyers.....so let the blog live on for what its originally intended for, Ford Freestar/Monterey Transmission Problems.....Happy New Year!!!!!!!
  • Glad to find this forum. When I had my windshield replaced two years ago, the technician complimented my 2006 Freestar and then told me that around 80,000 miles my transmission would go, and I should just hope I was not on the highway when it happened (like he was). The car died on a municipal street Saturday and is in the shop for a transmission repair now. I just called Ford customer service and was told they have nothing to say on the matter and there is no one to whom I can appeal. After reviewing this forum, I logged a complaint at NHTSA, printed off the BBB info, and printed off the NY Times article. I feel better but my wallet will still be mighty light shortly. Hope all this attention encourages Ford to make us whole.
  • I totally agree with you, oil & water. It's not a place to ask for $$$$$! I for one has spent enough on my 2004 piece of steel crap!!!! FORD'S the ones who need to hear us, and we need to "BLAB" to everyone we can about the unfairness of FORD....AND, I DO! I don't need a newspaper, news, etc. I tell all. AND WILL NEVER BUY A FORD. :mad: :mad: :mad: :mad: :mad:
  • freestar,
    How interesting that, a day after my post, yet another example of Ford stonewalling on the issue. What was their exact response? They told me that I was the first customer to ever experience this problem and that they had never heard of it happening before! We all know that was not the truth. Funny how everyone else knew about it but Ford and the dealer.

    In addition to NHTSA, register a complaint with the Cenetr for Auto Safety as well. They are on our side.

    The BBB is pretty much worthless. Like all other businesses that belong to it, Ford pays to be a member. See if you can guess where that one is going.

    In the meantime, stay engaged in the issue and stay tuned.

    Jim Genovese
    Annapolis, MD
  • nadinebnadineb Posts: 190
    You may be able to file using the Lemon Law depending on what state you live in. In my state, my vehicle was one year too old to qualify. Check out the laws in your state.
  • nadinebnadineb Posts: 190
    All of this really concerns me.

    We all know that "Engine/Transmission Driveability Issues" with these vehicles pose a real SAFETY situation which many of us have experienced. It's just a matter of time until someone is killed so I do not think that NHTSA will wait until something happens since they did open investigations. I am sure that Ford will attempt to make a case for not issuing a recall due to the cost factor, but the question I see is if NHTSA will let that stand.

    I am grateful that Edmunds provides a place where we can all find each other and work as one large group, but does anyone know how this forum (blog) functions? Who pays to maintain this site and why? Edmunds benefits from the forum - how?

    I would suggest that you read the The VoxBuffalo site before making a decision. It is a project that states : Anyone can create a news “tip” about an important topic you think should be reported on. This is often related to the question “what are you passionate about?” You can pledge to this tip, but no money is taken – it’s just a way to show how much interest you have in this possibly becoming a pitch. Creating a tip could be the spark that starts an investigation.

    The news media is so different today than it was just two years ago. My personal feelings about paying for news coverage is that I think it really has taken a turn for the worst, but it's not much different than buying a newspaper. I am not going to give up until something is done to correct this outrageous miscarriage of justice so if I can help to educate just one person about these issues then I think that I might just be willing to contribute a little (not quite sure yet). I have put so many hours into educating myself about the NHTSA, TSBs, PCMs, transmissions, lemon laws, class action suits, looking for a lawyer, writing letters to everyone under the sun, and waiting in line at the post office to send the certified letter that a buck or two will not add up to much. The only issue I see is how long would it take to gather the amount to write an article. By the time the goal is met, it may be long settled so end of story!
  • I have a 2004 Freestar with over 100,000 miles. Last night while driving home in a pretty heavey snow storm my Transmission failed (i will know for sure after Ford calls me). The odd thing is it went out completely no gears worked at all. I have had transmissions fail in the past but I always had a gear or two I could use, not this time the car just stopped. I was lucky along with my children that there was no traffic so we did not get hit.

    Is this the issue being discussed? Or is this different? :sick:
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