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Comments
The dealer still wouldn't fix it, I called Ford and eventually requested arbitration.
The next day, the dealer called me back. They told me they would indeed fix them.
After they are fixed I'm "Banned for Life from ever trespassing at the dealership again".
I am never to step foot on his property again or he will call the police.
I guess dealerships do NOT like customer service problems being reported to Ford. That is one dealership I would not want to give my business to. What dealership is this scooter?
I can't imagine any dealership wanting this kind of publicity. That seems just mean spirited. The customer has to advocate for themselves.
This same dealership, had my Expedition for 22 days this summer, looking for a front end noise.
They ordered, replaced and charged Ford for a new transfer case, then two wheel hubs, then front axles. (total: about $5000)
Finally I did a Google search and told them about the "s-clip" TSB. They didn't believe me until I printed it out and gave it to them.
$5000 of warranty work and three weeks later, they did the 45 minute, $5 repair.
They then wanted me to pay for the rental car (a Focus with the "check engine" light on) because my repairs took "excessively long" (their words)to perform.
It's quite funny, in a really sad way, They did all of this to save themselves a few hundred dollars.
I've bought new Fords in each of the last 4 years. (2000 Explorer, 2001 Ranger, 2002 F-150 and the 2003 Expedition, was considering a 2004 F-150)
I just don't understand how they can treat a lifelong customer like this.
If they keep this up, soon Ford will lose money and market share.
What was the name of the dealership?
This sounds like a problem with an incompetent service department. Maybe the owner is buddies with the service manager or something. I find it hard to believe the number of service departments who fail to check the TSBs on their own vehicles.
This kind of thing gives Ford a real black-eye in the customer service department.
It's pretty funny that "google" is a better source of info than the service department
I want to make sure the brakes get fixed ( still waiting for parts) before I share their name.
I'm "banned for life" but they agreed to pay for the repair to get rid of me.
I would write a letter to Ford arbitration and make the complaint and the way you were treated on their permanent record.. sounds like a good thing to have documented..
The most effective fix for my car's multitude of issues was smashing it into a Jeep Wrangler at about 45 miles an hour. That fixed the steering wheel vibration, but I don't recommend it to others.
Scooter: I am appalled. I would think Bill Ford would like to know, really, especially as many of his products as you buy. Unbelievable!!! The dealer here isn't that way at all, I can assure you.
Only when I requested arbitration, did anyone act like they cared, but of course that got me "banned for life" for making the dealer look bad.
The silver lining on this gray cloud, is that while driving the Focus rental(with the "check engine" light on) for three weeks before Google helped me tell them how to fix my Expy, I decided it was kind of fun to have a little "zippy" car.
Needless to say, It wasn't a Focus. I am loving my little Scion xB though. And, after 6 months, it doesn't have a single issue to complain about.
I have the "brake dust" problem in documented in writing from the dealer and also from Ford.
All they did is re-name the previously described "excessive" brake dust. It's now called normal- thus- poof!- no problem!
How do you like your eb's at highway speeds?
on unimproved roads?
in the mountains?
should I get the extended warranty?
how does the stereo sound?
am getting it at edmund's dealer invoice minus a few hundred bucks. It's a good 3k+ under the best deal I can up with on the sequoia. it also has quite bit more in terms of functionality and features. we typically keep our cars 8 to 10 years and want to know what others may think of the long term feasability of the eb v the toyota ltd. Our '95 explorer has been very reliable and trouble free. it's just too small for what we need now. it could easily go another 50k.
If you complain about the dust they will blow you off. And tell you it's normal. I was shown a Ford document that suggests the dealer sell you some wheel cleaner and tell you to wash your truck more often.
Nice fix.
I purchased a 04 EB expedition last month and just noticed a blower noise from the front climate controlled seats when they are being heated. Is this normal?
I hadn't noticed this before but it may be because the radio is usually turned up when I'm driving.
Other than the excessive brake dust I really like the vehicle.
Thanks,
Mike...
Karl
Sometimes it is very faint and at other times it gets loud enough that the high pitched tone is enough to give anyone a very quick headache.
Have not called the dealership yet to make an appointment. Wanted to try and figure out where it was coming from first - hoping that when I take it in I would cut down on the amount of time that they would have my vehicle.
Any ideas?? Has anyone else experienced this noise?
If you have Advtrac option beware of anti lock activation without cause.
Anyone else having these problems???
Other than this it's a great car!!!
Thanks
My father-in-law has had this very same problem with his 03 Explorer Limited which has Advance Track too.
His symptom was that he was driving along (on DRY pavement) and he goes to step on the brake and WHAM, the ABS engages and starts HAMMERING the breaks. He lets off the brake and it stops. He trys to hit the break again, and WHAM same thing - ABS starts hammering the breaks.
He pulls over, shuts the car off, turns it back on, goes to take off and WHAM it happens again. He pulls over, turns the thing off and when he starts it up again it stops. Hasn't happened again since then. He says he is worried about when it'll happen again. I know I would be too.
This sounds like some kind of hardware/software problem that was never fully ironed out. Whenever you put the computer in charge of braking and stability you'd better not cheese out on hardware and software engineering. I'd bet anything this is some $5 part causing havoc and saving Ford $10 per unit.
Makes me nervous. If I'm paying $38K for a vehicle it better dang well be quality.
Good Luck!!!
Kevin
You can prevent most or all of this however if you go to Ziebart and get their annual clearcoat/UV protection applied. It's like $120 or something the first time they do it, then it's like $90 each year to renew and reapply the finish. I have a friend who has this service on their 90 conversion van and the thing looks like they just drove it off the lot.
Nothing else I know of can prevent this problem. Perhaps someone else knows of another way to prevent fading.
I'm looking at the red EB too, but if they offered that dark blue, I'd jump on that in a second. The Wedgewood just doesn't do it for me. It almost looks like a pre-faded color.
I still think it is all related to the Advance Trac system. Ford is now on the defensive and has no solutions for repairs. In the meantime, I've got a 2004 car with 2101 miles leaking all over my driveway and garage floor.
On a bright note, its the fire red color and it looks great. The prior 1999 was the laser red and it held up great. (Upstate New York weather).
I have heard RUMORS that some Advance Trak EXP.. have had limited slip differentials installed by mistake,this causes some weird handling problems. Have not been able to confirm. It is my understanding that Advance Trak uses a convential differential.
I have a couple of strange issues with it that we have been unable to figure yet:
1.
I am having a rather strange problem with the child door locks in the rear doors. The way I understand this should work is that you engage the child lock in the door... The door will then not open from inside regardless if the normal locks are open or closed. The door will only open from outside. Now in our case the child lock somehow automatically engages itself on both the rear doors... and they stop opening from inside! I have manually disengaged it several times... and it happens again! any clue???
2.
When accelerating rapidly from start or from slower speeds. I get a strange noise (a kind of vibrating noise that can also be felt on the floor boards) that seems to be comming from the front drivetrain (It is a 4x4)
Your help will be greatly appreciated.
Thanks.
--
Sincerely,
S. A. Khan
So after all of this you would think I would have no more problems? Wrong! I got the EXP03 back after a week in the shop (they rented a shoddy car for me). They returned it to me without even washing it so I went to a car wash and bingo water poured through the rear side window. Boy was I pissed! Plus my heated seats that the installed were crappy and ineffective.
I called the dealership and they took it back in. They had it for about 3 weeks as they had to await replacement parts for the windos. And supposedly they also fixed the seats which they acknowledged were defective. But the heated seats are not Ford seats and have a separate warranty. But we finally got the EXP03 back and whaddya know..the windows still shake, whistle and rattle. And the EXPO3 is still much louder than our F350 Super Duty Lariat when we start or change speed. And the door panels still shake.
So we gave it back to the dealer and said it was unacceptable. The dealer loaned us one of their EXP03 to use in the interim.
It has been close to 4 weeks since they have had our vehicle. And the one they loaned sounds like it has a person stuck under the passenger seat as you can hear this super loud breathing/snoring noise. It scared me to death when I first heard it! The service manager continues to say that nothing is really wrong with the vehicle though when they came to take it back it would not start.
It has no more than 7600 miles when we gave it back to the dealer to fix again. I really don't want to continue to deal with more problems. The dealer says that Ford issued a service warning on the windows. Any suggestions?
We did not buy our F350 through this dealer as we wanted to find a dealer closer to our new home on the Cape with the thought that it would be easier to service. Now we really wish we had bought it through our old dealer in Worcester who never queried our complaints/issues with the F350 which had tons of problems until mile 32000 and after that no more problems.
I'd appreciate your advice.
2) No experience with that.
TOOCH: I'd trade that damn thing. Although I have experienced none of your issues, and I doubt you would on an 04, I'd get rid of it, and bite the loss.
Did I just get a lemon or do all Expeditions have problems?