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gmcustsvc

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gmcustsvc
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  • karrie3373
    Just got my 2014 Chevy Impala about 2 months ago, 4 times in past 2 weeks the traction control came on when taking off from a stop sign and in a parking lot. There was a scrapping noise (abs i assume) and I had to stop (as a car was coming toward me) took it to GM dealer, No code so NO fix. So now I get to nervously drive it hoping it doesn't randomly stop again OR try to remember to turn it off every time I drive. I was so excited to get this car and now I am scared of it. :(
    June 15
    • karrie3373
      karrie3373
      By the way, it is summer, so no ice, and I am a pretty slow driver so it is not as if I was spinning my tires taking off from a stop. I am a 43 year old who is never in a hurry.
    • karrie3373
      karrie3373
      I don't want to crash and get hurt just because they couldn't duplicate the problem or get a code. It doesn't seem fair that I get to risk my life because of some code.
    • karrie3373
      karrie3373
      OK after google and a lot of thought I realized that this traction control problem did not start until I put E85 in the car, I am not the only one this has happened to in GM cars. Maybe people should know about this possible problem when changing gas. So if you put E85 in and are now having traction control issues this MIGHT be the culprit.
    • gmcustsvc
      gmcustsvc
      Hi karrie3373,

      We are sorry to hear about your Impala and understand how frustrating it can be to have a concern with a new vehicle. Please know your safety is important to us and we do take your feedback seriously. As we are not trained technicians we rely heavily on our certified dealerships for concerns such as these.

      To clarify, does your Impala have a yellow fuel cap? On page 264 of the Owner’s Manual it states “if the vehicle has a yellow fuel cap, E85 or FlexFuel can be used in the vehicle.” This page also states what fuel is best for the Impala. “The recommended fuel for the Impala is regular unleaded gasoline with a posted octane rating of 87 or higher. If the octane rating is less than 87, an audible knocking noise may be heard. If this occurs, use a gasoline rated at 87 octane or higher as soon as possible. If heavy knocking is heard when using gasoline with a higher octane rating, the engine needs service.”

      We would be happy to look into this for you, please feel free to send us a private message.

      Best,

      Cristina
      GM Customer Care
    • karrie3373
      karrie3373
      Yes it has a yellow cap, I let the e85 run out and put reg. in, no traction control problems since. I will never use E85 in this car again, it shouldn't even be an option!
  • gearyclan
    I have a 2008 Cadillac CTS that I bought from a dealer in November 2015. It had 91,000 miles on it. I had to pull over with knocking sounds. The oil was changed about 2 weeks ago. What could be the problem? There were no sensor lights on. I'm reading about all of the problems that people are having with the engines. Know I'm upset with this and I'm worried as I may have to put a new motor in still owing 12,000 on the car. If it is the engine i will never buy another Cadillac or Chevy ever again.
    June 27
    • gmcustsvc
      gmcustsvc
      Hi there gearyclan,

      We appreciate you reaching out to us. We regret to hear about the recent sound concerns you're experiencing with your CTS, as we understand how frustrating sudden vehicle concerns can be. As we are not trained technicians, we heavily rely on our dealerships to perform official diagnoses to properly address all vehicle concerns. If you would like assistance in setting up an appointment at your dealership, please private message us with your VIN, current mileage, full contact information, and your preferred dealership to move forward.

      Chelsea D.
      GM Customer Care
  • drummer1970
    I purchased a 2013 Buick Verano two weeks ago and I noticed the driver's side door speaker quit working. The other speakers work perfect. Any ideas? Oh, it is a Bose system

    Thank you

    Jeff
    June 24
    • gmcustsvc
      gmcustsvc
      Hi Jeff,

      We're sorry to hear about this speaker concern with your Verano. Have you taken it into your dealership for diagnosis yet? If not, we'd be happy to assist you in setting up an appointment. If this interests you, feel free to send us a private message and we would be more than willing to help.

      Chelsea D.
      GM Customer Care
  • banersmom
    How do I private message my Vin and other info -- to check for recalls.
    June 22
    • gmcustsvc
      gmcustsvc
      Hi there banersmom,

      To private message us, please click on our username (gmcustsvc) and click the "Message" box on the top right side of our profile. I will keep an eye out for your message!

      Chelsea D.
      GM Customer Care
  • dantheman005
    Hello, I have a 2005 Chevy Colorado and its been about 4 months now that I have the ABS light come up and I have replaced them twice already and it keeps on coming back up ? What is the problem ? When turn on my tuck the light is off but then I press the break it make a sound as if it can't latch on to break then the abs light comes on and the brakes work perfect. I've heard other people are having the same problem and I just wanna know if it's just a malfunction that all Colorados have ?
    May 23
    • gmcustsvc
      gmcustsvc
      Hello dantheman005,

      We are very sorry to hear that you’ve been experiencing this ABS light concern in your vehicle. Unfortunately we are not able to provide any technical feedback, as our team is not mechanically trained. However, we would like to be of assistance to you in the best way possible, and would be happy to look further into this concern on our end. If interested, please send us a private message with your VIN, current mileage, full contact information and name of preferred dealership.

      Helen
      GM Customer Care
  • pmineiro
    Hi, I recently purchased a 2004 Chevy Colorado and since then my nightmare began with water leaks. I had the break light one fixed and a new one showed up on the front passenger side. After researching the internet I found out that there is a common leak under the wipers motor. There is a seam and the water goes in the cowl and leaks inside right under the dash through the seam. I called the dealership and they want to charge me an arm and a leg, your customer service stated that there isn't a recall for my car and therefore no warranty. I feel that this should be covered because it's a very common leak. Please let me know if you can help.
    May 4
    • gmcustsvc
      gmcustsvc
      Hello pmineiro,

      We certainly recognize how difficult out of pocket repairs and vehicle concerns can be and apologize for any added dissatisfaction. While I respect that you have researched these vehicle concerns online, and you feel this is common, please understand that our team handles concerns on a case by case basis. If interested, we would be more than happy to review your details further on our end to ensure all pertinent information has been reviewed. We will just need your VIN or case reference number sent to us by private message at your earliest convenience.

      Helen
      GM Customer Care
  • venomhatch
    I need gm customer service number, I have Acadia with leaking issues at a pillars?
    April 22
    • gmcustsvc
      gmcustsvc
      Hello venomjatch,

      We’re sorry to hear that you’ve been experiencing this leaking concern with your Acadia. Our GMC Customer Care team is available at 1-800-462-8782, Monday - Saturday: 8 am to 9 pm (EST) to assist you. Please feel free to visit http://www.gmc.com/contact-us/chat.html as well for alternative ways to contact us.

      Helen
      GM Customer Care
  • gmcustsvc, cpaulyee, maverix, pkp22, rbr and 3 others earned the Sixth Anniversary badge.
    Thanks for sticking with us for 6 years.
    March 29
  • carguyswv
    I have a 2000 chevrolet tracker that I have had for many years. I am now dealing with trying to find a front suspension cross-member.On forums all over i am finding where there was a silent recall .This is insane as I do all of my mechanical work myself and as a punishment from GM I did not know of a recall ,that is a great way to retain repeat business,probably isn't going to happen anymore from my family as i am looking to have to replace this component at a hefty price as I have been told my vehicle is to old to be in any recall. If you have any answers for me I would love to hear them I'm even open to suggestions.
    March 22
    • gmcustsvc
      gmcustsvc
      Hello carguyswv,

      I’m sorry to hear that you are experiencing concerns with your Tracker. Please know that recalls are VIN specific and a number of factors are considered when issuing a recall.
      I would be more than happy to check my system for any recalls associated with your vehicle. If you would like to proceed, please send a private message with your VIN and current mileage. Please let me know if you have any additional questions. I am always happy to help.

      Cecil J.
      GM Customer Care
  • foot2007
    2007 suburban starts up great and then suddenly, while driving, the accelerator seems to stop working! The motor will still be running but the accelerator doesn't work! You can push the accelerator all the way to the floor and NOTHING! Happened a few months ago and took it to the shop (dealership). They kept it for two weeks and couldn't find what was wrong! It ran fine for a while and now has started up again! HELP! Has anyone else had this problem??
    March 21
    • gmcustsvc
      gmcustsvc
      Hello foot2007,

      I regret to hear that you are experiencing this concern again and apologize for any inconvenience caused. I would be more than happy to reach out to your dealer on our behalf to inquire about your vehicle situation and assist with setting an appointment to have this concern diagnosed. If you would like to proceed, please send a private message with your full contact information, VIN, current mileage, and the name of your certified Chevrolet dealership. Feel free to include any questions you may have. I am always glad to be of assistance.

      Cecil J.
      GM Customer Care
  • etphall
    I would like to file a complaint on the service we are getting on my 2009 Acadia. I understand I need a Case #. Where do I begin?
    March 14
    • gmcustsvc
      gmcustsvc
      Hello etphall,

      I am sorry to hear that you are experiencing concerns with your Acadia and apologize for any inconvenient caused. You can call 1 (888) 988-7267 and speak to a GMC customer service representative about your vehicle concerns and to start a case. Also, you can send us a private message and we would be more than happy to provide assistance. Either way, we will be glad to hear from you and to assist in any way that we can.

      Best,
      Cecil J.
      GM Customer Care
  • zoobytes
    Hello there- we have a 2005 Chevy Trailblazer & just encountered the speedometer problem. I hadn't realized that the needle could go around that far... imagine my surprise at seeing 110 mph in the parking lot. I've been reading about the recalls & how our particular model wasn't included in the recall. Is there a reason why, if the problem occurred in the Trailblazer as well as the others that *were* included? We are not in a position to afford a $1000 (minimum, we live in the Seattle area, everything is horribly overpriced right now)- and driving a vehicle with 2 kids & 2 dogs while not knowing how fast I'm going through school zones could be a disaster waiting to happen. Do we have any recourse through GM? Or should we start looking for the next class action? Speaking as a former police officer, having a working speedometer IS, in fact, a *major* safety issue.
    Thanks for your time! Leslee
    February 21
    • gmcustsvc
      gmcustsvc
      Hello Leslee,

      This is certainly something we don’t like to hear and our sincerest apologies for any inconveniences caused to you by this matter. We would like to be of assistance to you in the best way possible, and would be happy to look further into this speedometer concern on our end. If interested, please send us a private message with your VIN, current mileage, full contact information and name of preferred dealership.

      Thank you,

      Helen
      GM Customer Care
  • cgolier
    I have a 2007 Chevy Tahoe that just broke 100k miles. It has been well maintained and used primarily as driving around town. The stabilitrack light came on and I just found out through the Chevy dealer service that it is not in fact a stabilitrack issue but major issues with the engine due to worn cam shafts. After hearing it would cost $5k (est) to fix, I did research and this seems to be a common problem for Chevy Tahoe owners. I certainly expected the car to last longer than 100k miles, especially given the upkeep done over the life of the car. The car is not under warranty but am hoping Chevy can provide me with some solutions here given the known issues associated with this issue. Is there someone at the corporate office I can speak to? Thanks, Chris
    February 17
    • gmcustsvc
      gmcustsvc
      Hello cgolier,

      Our sincerest apologies for the delay. I can confirm that we have received your private message, and that we will be responding to you there shortly.

      Kindly,

      Helen
      GM Customer Care
  • psims
    Hi gmcustsvc. I have a 2004 Pontiac Grand Prix GT and have been having an ongoing problem with the anti-lock brakes and traction control. The anti-lock brakes would activate during normal braking, making it feel like the car wouldn't stop as quickly as it should. My long time mechanic shop checked it out several months ago, looked at the connections at the wheels & couldn't find anything. They returned the car to me at no charge and the problem was gone., for a few weeks. The problem came back and gradually got worst. Sometimes the traction control and anti-lock brake warning lights would come on. The car seemed to stop fine when the lights were on but apparently the systems weren't working. My mechanic ended up replacing one of the front wheel hubs. All was fine for a while then the problem returned. They next replaced the other front wheel hub. All was fine but now the problem is back. Any suggestions? I have a good, trustworthy mechanic. Taking it back tomorrow.
    February 4
    • gmcustsvc
      gmcustsvc
      Hello psims,

      I am sorry to hear that you are experiencing concerns with your vehicle and understand how frustrating this may be. I would be happy to look into our system to see if you have any open service announcements that may relate to your present vehicle concern. Please send your VIN and current mileage. Please know that we are unable to work with third-party service centers, but I would be happy to reach out to a certified Chevrolet dealership on your behalf. If you would like to proceed, please send your full contact information and the name of your preferred dealer. Also, let me know if you have any additional questions or concerns. I am always glad to assist!
      Looking forward to your response.

      Cecil J.
      GM Customer Care
  • gmcyukon1
    I have a 2003 GMC Yukon and the Temp and Compass display is blank. The onstar button calls onstar and the other buttons are lit up so there is power to the rearview mirror. I touch the power button and nothing happens. Is there a cause for this that I can fix myself?
    February 3
    • gmcustsvc
      gmcustsvc
      Hello gmcyukon1,

      Thank you for bringing this to our attention. We regret to hear that you are experiencing this concern with your Yukon. We do not recommend that you attempt to fix this concern yourself, as your local certified GMC dealership will be in the best position to assist since they have the technical expertise needed to address your vehicle concern. I would be more than happy to schedule an appointment for diagnosis on your behalf. If you would like to proceed, please send a private message with your full contact information, VIN, current mileage, and preferred dealer. Please let me know if you have any additional questions or concerns as I am always happy to assist.

      Cecil J.
      GM Customer Care
  • tneibert
    I have a 2010 equinox purchased it January 7th 2016 had it one week and solenoid was bad spent 230 to replace that day later engine light came on took it to GM dealership and timing chain was broke, 1600.00 later and a week later, drove it one day and found out engine was bad, this is BS. GM has recalls on most of the 2010 equinoxes because of these issues and there are no recalls on mine. So much for Gm standing behind what they make I even spoke with someone from GM and nothing at all. If there are recalls out there and they know that they sold a bad batch of timing chains WTH don't they do recalls on all of them. Every car is different one engine can last a very long time and another could last 10,000 miles. I have pulled over 300 complaints just alone on the 2010 equinox and its crap that we don't get any back up or help from GM
    January 28
    • gmcustsvc
      gmcustsvc
      Hello tneibert,

      I am sorry to hear that you are experiencing these concerns with your Equinox. Please send a private message with your contact information and VIN so someone from our team can locate and review your case.
      Looking forward to your message.

      Cecil J.
      GM Customer Care
  • nhbowhunter
    May someone from GM customer service contact me in regards to my 2008 Buick Enclave CXL. I would rather speak with someone toward a positive resolve of the many issues I have experienced with this vehicle than post it in an on line forum.

    Please private message me or forward me your contact information,

    Thanks,
    Tim
    January 26
    • gmcustsvc
      gmcustsvc
      Hey Tim, thank you for reaching out to us. We would be happy to assist! Someone from our team will be sending you a message soon, so be sure to look out for it.

      Best,
      Cecil J.
      GM Customer Care
  • ttgordon333
    Good Morning GMC Customer service. I hope you can help me. I am the owner of a 2011 Chevrolet Traverse which I purchased new. VIN number 1GNKVLED4BJ211553. I have always had it serviced at a chevy dealership autonation in the Spokane Valley. Now for the SECOND time I have had loss of power and 'stabilitrack' failure for lack of a better term. The first time it cost me $800.00 to 'fix'. I cannot believe either the amount of things I've had to have repaired on this new car, as you can see from all my service records at the dealership, or the amount of chat about this problem. I am a single mom with three kids working two jobs and now I don't know how I am going to get to work on monday as I am afraid to drive my car. Can you please assist me and investigate my complaint?
    Thank you
    January 24
    • gmcustsvc
      gmcustsvc
      Hello ttgordon333,

      I am sorry to hear that you are experiencing concerns with your Traverse. Thank you for reaching out to us. For privacy reasons, I ask that you delete this message as it contains your VIN. We have received your message and someone from our team will be replying shortly.

      Best,
      Cecil J.
      GM Customer Care
  • perros01
    This morning my son was driving the Traverse to school when the stability track light went on and the engine lost almost all power. He was almost in an accident! I called Chevy and they were almost no help, said there's no recall even though there has been numerous similar incidents reported. I was told to make an appointment at the dealer and I may be responsible for the costs. My email is melngonzo@msn.com 480-330-0937 Dan Gonzalez
    January 11
    • gmcustsvc
      gmcustsvc
      Hello Mr. Gonzalez,

      We are sorry to hear this! We have located your email within our system and someone from our team will be responding soon. We apologize for any inconvenience.

      Best,
      Cecil J.
      GM Customer Care
  • fscat12
    I own a 2010 Chevy Tahoe LTZ with 130K miles on it experiencing similar issues. Recently the vehicle would not start, or when it did it would intermittently light up the Stabiltrack Disabled, Check Engine and every light on the dash. The vehicle would surge gears, or more dangerously just stall in the middle of the highway. I had the battery replaced, thinking it was a low voltage situation. Two days after spending a large sum on a new battery the condition reappeared. Brought it to Diane Sauer Chevrolet who kept the vehicle for a month. They traced every wire to/from the computer modules and found nothing. During this time the vehicle acted up for them, but the diagnostics would come back all systems OK. Current status based on GM recommendations is they shorted out the computer's ONSTAR system. I have had no issues in 2 weeks. They stated if the system does not act up then the computer needs replaced for $700, I think GM should pay for this replacement. Please advise and help
    December 2015
    • gmcustsvc
      gmcustsvc
      Hello fscat12,

      We appreciate you bringing this matter to our direct attention. We certainly recognize the sacrifices you have made to have your vehicle serviced and apologize for any inconveniences that have been caused to you. We'd be more than happy to look further into this on your behalf. Please send us a private message with your VIN, full contact information and current mileage.

      We look forward to your response,

      Helen
      GM Customer Care
    • tn2002trailltz
      tn2002trailltz
      This has been a major issue for so many owners, go so many years. Why has GM not had a major recall on this issue?
    • gmcustsvc
      gmcustsvc
      Hello tn2002trailltz,

      Recalls are issued by VIN and may not include every vehicle manufactured within a model year. This is because a vehicle could have been manufactured at a different time, in a different manufacturing facility or using different parts than those involved in a recall.
      We handle vehicle concerns on a case by case basis as we attempt to look into everyone’s situation to see what can be done.
      I hope this answered your question.
      If you are experiencing vehicle concerns, please do not hesitate to send a private message with your contact information, VIN, current mileage, and preferred dealership so we can assist.

      Cecil J.
      GM Customer Service
  • arteman
    Good afternoon, my name is Artyom I am from Ukraine. My Chevrolet Cobalt 2007
    Very much knocks steering column, please tell me there kakieto recommendations. To be honest, I'm tired of the steering and suspension.
    December 2015
    • gmcustsvc
      gmcustsvc
      Hello arteman,

      We are sorry to hear that you are experiencing concerns with your vehicle. Please send an email to socialmedia@gm.com with you VIN, current kms, contact information and service center along with a brief summary of concerns.
      When we receive your information, we will be sure to escalate your information to the team in your region to assist you further as our resources can only assist customers located within the U.S.

      We are looking forward to your message.

      Cecil J.
      Chevrolet Customer Care
  • dawnelle00
    I talked to Jasmine F in July about the issues my 2012 Equinox was having. It was in the shop 3 times and came back out. I know it wasn't fixed 100%. It still makes a loud rattling noise when in reverse but none the less the check engine light was finally off. Now I am coming up on being out of warranty and the check engine light is back on. OnStar did a diagnostic and its the same issues as in July. They contacted my Chevy dealer and explained the issues and made me an appointment for today. I don't want another temporary fix. When I step on the gas it jumps from 1st to 2nd gear. While idling, it starts to jump like its dying. Can someone please help me and the dealership get this corrected. Thank You.
    December 2015
    • gmcustsvc
      gmcustsvc
      Hello dawnelle00,

      We understand how frustrating this may be. I would be more than happy to assist you with this. Please send an email to socialmedia@gm.com, attention Cecil J., with more information about your situation and I would be glad to assist you.
      Looking forward to your message.

      Cecil J.
      GM Customer Care
  • impalamike
    Hello and good day,

    I just had a Gm GoodWrench Trans put in my 2006 Chevy Impala SS on October 8th and a day later the transmission gave me issues, took it to my local dealer on October 13th and they still have the car today, they replaced the valve body and are not sure what else is wrong, Why Will GM not just put another Transmission in the car? I need a car for my family, so we can get around. The dealer will not cover a rental, they say GM will not cover it even though the over $2000.00 transmission failed a day later. Please Help.
    October 2015
    • gmcustsvc
      gmcustsvc
      Hello impalamike,

      Our apologies for the delayed response. This is certainly something we don’t like hear, and we appreciate you reaching out to us for assistance. Moving forward, if your vehicle is still experiencing concerns at this time, we would be more than happy to touch base with your dealership for more information. If interested, please send us a private message with your VIN, current mileage, contact information and involved dealership. Also, typically rentals are not covered outside of warranty, however, I can certainly reach out to your dealership for clarification on this situation.

      All the best,

      Helen
      GM Customer Care
  • flashdiver
    hi, mi taHoe 2002 VIN 1GNEK13Z32J276435, was dead while running, I check: fuses, reles, computer, crankshaft sensor and others, I have no power to the fuel pump and to the engine (coils,sparks etc), pleas help me!!!!
    October 2015
    • gmcustsvc
      gmcustsvc
      Thanks for taking the time to contact us about your Tahoe. We understand you've encountered a few vehicle issues and we do apologize. Your local Chevrolet dealership is in the best position to assist with addressing your concerns as we are not trained technicians. However, if you'd like assistance working with the dealership please let us know and we'll gladly contact them on your behalf.

      Amber N.
      GM Customer Care
  • clayton14254
    CLAYTON14254
    I REPLACED THE TRANSMISSION WITH A USED TRANNY THAT WAS PROPERLY INSTALLED AND HAVE HAD NO PROBLEMS WITH IT AND THE CAR NOW HAS 175,000 MILES..THE SERVICE MANAGER IAN AT THE DEALERSHIP IS THE PERSON THAT SAID THERE WAS NO WAY THE TRANNY WAS NOT INSTALLED PROPERLY...BUT ALSO REFUSED TO PUT CAR ON A LIFT--ALTHOUGH HE DID DRIVE IT AFTER THE SYNCRO BLEW...HE WANTED $3,600.00 TO REPLACE THE SYNCRO.....BUT WHEN THE USED TRANNY WAS INSTALLED THE MECHANIC ASKED ME WHO INSTALLED THE NEW TRANNY--BECAUSE 3 BOLTS WHERE 1/2 OUT AND WHERE REMOVED BY HAND...NO TOOLS WHERE NEEDED...HE SAID THAT WAS THE PROBLEM EVEN THOUGH THE UNIT IS A CLOSED UNIT..CHEVY REFUSED TO DEAL WITH IT BASED ON THE SERVICE MANAGERS COMMENTS.
    I ALSO OWN A WHITE SS COBALT..ALSO PURCHASED NEW THAT HAS HAD NO PROBLEMS AND IT HAS 74,000 MILE ON IT.
    IF THE TRANNY ON THE RED COBALT HAD BEEN INSTALLED PROPERLY I WOULD NOT BE COMPLAINING..ALTHOUGH I SPENT $4000.00 ON THE NEW ENGINE AND $1,600.00 ON THE USED TRANS SO FAR
    September 2015
  • clayton14254
    I OWN AN 07 SATURN VUE REDLINE-PURCHASED NEW
    I ALREADY HAD THE TORQUE CONVERTER REPLACE UNDER WARRANTY BY CARL BLACK IN ORLANDO FLORIDA WHEN THE VUE HAD APPROX. 40,000 MILES. IT NOW HAS 94,000 AND HAS THE EXACT SAME PROBLEM. MY QUESTION TO GM IS WHAT WOULD YOU CARE TO DO ABOUT THIS SITUATION. I ALSO OWN A 07 SATURN AURA XR ALSO PURCHASED NEW WITH NO ISSUES TO THIS POINT.
    I ALSO OWN A 09 CHEVY COBALT WITH 175,000 MILES THAT GM REBUILT THE ENGINE @ 83.000 MILES AT CHEVROLET AT THE AIRPORT IN ORLANDO FLORIDA . THE TRANSMISSION BLEW AT 99,838 MILES AND CHEVY INSTALLED A BRAND NEW TRANSMISSION IN IT. THE SAME DAY THE TRANSMISSION WAS INSTALLED I RETURNED TO THE DEALER AND EXPLAINED TO DAVID VEGA THE SERVICE WRITER AND THE TECH THAT INSTALL IT THAT THE TRANNY WAS NOT INSTALLED RIGHT. I TOOK THE MECHANIC ON A TEST DRIVE AND HE REFUSED TO DRIVE THE CAR BUT SAID IT FELT FINE TO HIM...I COMPLAINED FURTHER TO NO AVAIL...WELL THE 2ND GEAR SYNCRO BLEW A MONTH LATER.NO HELP FROM CHEVY!
    September 2015
  • Scott Steensen
    I own a 2011 Acadia AWD SLT-1 that I purchased new in 2011. It has been a good vehicle, not a great vehicle. I currently have 64,500 miles on the vehicle and the air conditioning has started to make hissing sounds and producing white smoke from the front vents. After doing a little research it appears this is a fairly common issue with the Acadia. I'm not interested in the $1,200 to $1,500 repairs that are required for this known issue. An issue that appears to be design flaw that would be worthy of a recall. An air conditioner should last more than four years. As the owner of 5 GM vehicles I would like to believe there might be some assistance in resolving this matter.
    September 2015
    • gmcustsvc
      gmcustsvc
      Thanks for bringing this to our attention, Scott. We realize you've been a loyal GM customer and we're very sorry of the recent trouble you've had with your Acadia. Can you please send us a private message with your VIN, full contact info, mileage, and dealership name? We'd like to see what we can do to possibly help with this situation. Thanks and we look forward to speaking with you.

      Amber N.
      GM Customer Care
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