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gmcustsvc

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gmcustsvc
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  • rquest
    I, like many others are experiencing a 'Service Stability Sys' on my 04 Cadillac SRX. A dealer in Los Angeles recently had it for 6 days and supposedly tightened cleaned, etc, etc several things but the light came back on 5 minutes after the car was returned to me. I had a 90 day 3,000 mile warranty and purchased an extended 2 yr warranty for an additional $2000 but am having difficulties getting them to work on it because it may not be covered. Their 'best guess' is the steering sensor but no one has offered to replace it yet. What are 'we' owners supposed to do when we take our cars to a proper "Cadillac repair center' and they can't fix it.
    July 29
    • gmcustsvc
      gmcustsvc
      We definitely recognize your frustration, rquest. You should certainly look to your local Cadillac dealership as being in the best position to address your vehicle concerns and it's discouraging when they're unable to find a solution. Since we're not trained technicians we're limited in the amount of technical advice we can offer. However, we're happy to contact your dealership for more details and can work with them toward a possible repair. We're available via private message, or email at socialmedia@gm.com if you'd like to discuss further. With all inquiries, please be sure to include the VIN, full contact info, mileage, and primary dealership name.

      Best,
      Amber N.
      GM Customer Care
    • rquest
      rquest
      Thank you, I'll get that info and contact you.
    • gmcustsvc
      gmcustsvc
      You're welcome, rquest. Looking forward to hearing from you.

      Amber N.
      GM Customer Care
  • careys4185
    Hello,

    I have a 2005 Chevy Cobault that was purchased used in 2013 that my son drives. He has been having trouble with the passenger side door not opening - took it to a mechanic and they "fixed" it once. Now it's doing it again and we can't even get it open to diagnose or treat the problem with the door - it's just stuck. He's a college kid without much $$ and quite honestly the car is not worth the amount it's going to take to get this fixed at a dealership. Has there been a recall with this issue? It seemed to begin after he had the ignition switch fixed from the first recall. Any new recalls that GM has on this less than stellar, unsafe automobile? Seems like you've been dealing with this issue for a while now. Any help would be appreciated.Thanks - Kim
    July 27
    • gmcustsvc
      gmcustsvc
      Thanks for bringing this to our attention, Kim. We're sorry to hear your son is having trouble with his passenger side door. We'd like to look more into this. Can you please private message us the VIN, along with you or your son's full contact information, primary dealership and mileage? We're also available via email at socialmedia@gm.com, but please reference your screen name/forum in the subject line. Thanks and looking forward to your response.

      Amber N.
      GM Customer Care
  • tommysdaddy06
    Hello I have a 2011 GMC Acadia 
    Which I brought in for 2 recalls 
    About 2 months ago about 1 month ago I received a phone call asking me to bring the car back in to check the recalls that were done to the car.
    GMC dealer/service offered me a free rent a car and complementary oil change. I brought the car in and got it back the next day with an envelope with $20 cash in it for our troubles. 
    A day later the cars check engine light came on flashing but the car started up with a little hesitation thought it was a fluke and it was ok. After that we noticed that a wire in the front of the car on the floor had been cut and pieces of the wire were in the car. 
    We also noticed that there was some power loss when the A/C was on, heat, day time running lights, opening the tail gate just some examples. 
    Friday I used the remote start while inside the house when I went to the car it shut off (which is normal if you wait to long to get in it and put the key in) But when I went to start the car again it was a delayed start and the battery light and memo came on saying service battery charging system, battery saver mode. 
    I drove home (only about 2 miles)
    I shut the car off and the next day it wouldn't start. 
    We bought a battery and went to replaced it inside the compartment we found a grey plug that wasn't hooked up it has two parts and it wasn't together. 
    We replaced the battery and it still wouldn't start. The car started smoking and we smelled burning. We had a mechanic come to the house and he told us it was the alternator he replaced it and the belt. Then we went to put the car on and nothing it won't turn over. The hatch back wouldn't go up unless the car was in the on position which is weird. I called on star and they told us that that couldn't get an accurate reading because the car wouldn't start but they told me there was a recall issued June 23rd, 2015 for the hatch back on the car.  Now the car isn't turning over and I at a loss. 
    The car only has 65,000 miles on it and I didn't have any issues until I brought it in to the service department the second time around where I wasn't told what was done to my car after I repeatedly ask what they touched on my car and what was the real reason for my car to be called back in to the dealership.  
    I need help! 
    The bill from the mechanic was $600 and now I still don't have a car. 

    Thank you for your time,
    Thomas Frazier
    347-850-5831
    Tommysdaddy06@gmail.com


    Sent from my iPhone
    July 8
    • gmcustsvc
      gmcustsvc
      We're so sorry to learn of your experience, Thomas. We recognize how inconvenient this must be and we're sorry to hear you're still awaiting repairs. We'd like to gather a few more details from you in order to further investigate this matter. Can you please send us a private message with the name of the original dealer and current repair shop? Also, we recommend deleting this post in order to protect your private information. We look forward to speaking with you further.

      Thanks,
      Amber N.
      GM Customer Care
  • bentley44
    I have a 2005 Gmc yukon slt thta has about 80k miles on it. it has ran perfect until this am. it felt like something dropped and then would not engage into 1st or 2nd gear but does engage into 3rd and reverse..Checking to see if i need to change filter and fluid or does it sound like i need a new transmission.
    Thanks
    Bentley44
    June 30
    • gmcustsvc
      gmcustsvc
      Thanks for contacting us, bentley44. Since we're not trained technicians unfortunately we're unable to advise on the appropriate fix. Nonetheless, we understand it's important to get this taken care of and we certainly suggest visiting your local GMC dealership for further technical support. If you'd like assistance working with the dealership I'm happy to contact them on your behalf. Please verify your VIN, full contact information, mileage, and preferred dealership name/location if interested. Feel free to send this info via private message or email to socialmedia@gm.com.

      Thanks!
      Amber N.
      GM Customer Care
  • Jon
    I have a 09 Pontiac G6 and I am having a problem with recurring water on the back Passenger seat floor. I have been told it is an air conditioner drain line plugging up due to a pin hole sized drain line. Has there been a recall service on this problem yet? I have talked to a couple of Cadillac dealers as most of the GM stores are saying Cadillac has taken over service for the defunct Pontiac line. Both have quoted two hours of service labor at 130 an hour plus parts. Seems to be a design flaw for sure. Can GM assist in any way?

    Jon O.
    June 25
    • gmcustsvc
      gmcustsvc
      We're glad to hear you've already reached out to your local GM Certified dealership about this, Jon. Our apologies for any inconvenience this has caused and we recognize it's important to get the water leak corrected. If you would like to send us your VIN and mileage we'll gladly check into any recalls associated with your vehicle. We're best reached via private message or email at socialmedia@gm.com. Hope to hear from you soon.

      Amber N.
      GM Customer Care
  • pocketeer
    I have a 02 Tahoe, leather, loaded,only 115,000 miles and is in mint condition, while driving the security light,battery light and low fuel light go on and off also the fuel guage and temp guage go up and down, alt output is 14.2v, have checked and cleaned several ground locations HELP
    June 9
    • gmcustsvc
      gmcustsvc
      Thanks for bringing this to our attention, pocketeer. Sorry to learn you've had minimal luck finding a solution. Unfortunately, I'm not a trained technician and thus I'm unable to verbally assist toward a solution. We recommend visiting your local Chevrolet Certified dealership for any further technical support.

      Amber N.
      GM Customer Care
  • ldeleon
    Hello, I have issues with my 2009 Traverse, It only has 54,000 miles. For the past couple of years it has made a noise. Every time I would take it to the Chevy dealership for it's oil change I would mention it. They would always brush it off and say everything was fine. And I am pretty sure they weren't even checking it since it was never in my paperwork. Now that the warranty is up I am told that it needs over $2,000 in work (something having to do with the steering gear, or something that attaches to it.I left the paper I got from Chevy at the mechanic today.) since I have taken it to a 2nd, 3rd and today 4th opinion they all tell me that the problem lies with the transmission. Because they are not transmission specialists will not do the work. The noise has stayed the same for the past 3 years. I'm not sure what exactly it needs done to it, but it seems to me that if this was checked out when I originally started asking It would have been covered under my warranty.
    March 11
    • ldeleon
      ldeleon
      I also wanted to add that this experience has left us jaded with Chevy. My husband needs a new car and we wanted to trade ours in soon. We are so disappointed in the service we have received.
    • njruss
      njruss
      Doesn't the transmission have a 10 year/100k warranty?
  • njruss
    We just had the a/c compressor and condenser replaced on our 09 Vue hybrid and the car started making noises and the "service hybrid system" message came on. The car has 138k miles but the hybrid battery pack was replaced at 102k. Could the a/c repair be related to this issue? Thanks!
    June 7
  • pocketeer
    My 02 tahoe, leather,loaded,only 115000 miles, abs light came on, unable to retrive codes from ECBM, also battery has gone dead, fuel guage and temp guage go up and down,low fuel light,battery light,& security light flash while driving
    June 6
  • djm2
    What are the symptoms of a bad throttle body on a 2010 2.4 Chevrolet LTZ Malibu?

    Is erratic shifting one of the symptoms?

    Thank you.

    Dwayne
    May 10
  • fyrfytr33
    Hello.
    I am trying to help a good friend of mine solve a problem with her 2007 Buick LaCrosse, VIN# 2G4WD58671161030. She is a single mother and does not have access to a computer so I thought I may be able to help and find out some answers.
    I don't have the exact mileage but it is under 100,000. It seems to be there are some major transmission problems with this and other GM models of this time period. Until recently the issues were somewhat minor, but the car developed a leak in the transmission that required it to go to the mechanic for repair. Leak was fixed, fluid and filter replaced, and within a day or two the dreaded- Clunk, shutter, slip, not going anywhere transmission problem reared its ugly head. It seems the car at times will move forward in the low gears but won't shift into the higher gears. Could you please get back to me ASAP to solve this. 360-770-8722, fyrfytr33@hotmail.com
    April 12
  • Thanks for sticking with us for 5 years.
    April 7
  • jimbostans
    Im am having several issues with my 2011 Implala. The windshield wipers have stopped working on multiple occasions. I took it to the dealer before the warranty ran out and they tried to repair it by replacing the motor. Later that year it happened again so I took it back and they replaced another motor even though by that time the warranty had expired. Yesterday, it happened again so I'm taking it back again. Hopefully they will still cover it under the original work... In addition to that I'm having them run a diagnostic test for the service stabilitrac light, the service traction control light and the service brake light all coming on at once. I felt like I basically bought a new car in 2012 but I'm taking it in more often than my 15 year old car.
    March 26
  • jbcolosky
    Hi Amber. I am having an issue that nobody locally can seem to figure out. We own a 2010 Buick Enclave and for some reason it will die while idling in our driveway then will not start back up. This has happened while manually starting it and when using the push button start on our key fab. If you could PLEASE help us out I would be VERY greatfull! Thank you for your time. Justin
    March 18
  • lawrence42
    Hello, having a major issue with my 2005 Chevy Colorado. The ABS fault is on all the time, then I will get a low traction ding and I will loose all control over my vehicle. I have taken it to several different repair shops and they cannot find what is wrong with it. I don't want to take it to the dealer since last time I took a vehicle to the dealer I was basically scammed out of repairs that were unnecessary. I have seen this issue with numerous other owners. What is going on. Can this be fixed, can you tell me what to do. This is getting seriously dangerous for me to drive.
    March 18
  • parkeryacht
    Dear Amber,
    I have a question concerning my GMC, how do I PM you?
    Regards,
    Parker Yacht.
    March 11
  • guess_who
    Hi, I have a 2007 Envoy with a Service Stabilitax light on Intermittently. I have read most of the posts on here. The manual says could cause severe damage. I cannot seem to find a solution. Please help Thanks
    March 8
  • ndegnars
    Hello,
    My girlfriend seems to be having a lot of trouble with her trunk hatch in her 2011 chevy equinox. It opens randomly, won't always close with the key fob, and tonight when she was trying to lock her vehicle after parking, she realized that it was open and she couldnt lock her vehicle or turn her dome lights off... because the hatch was open without her knowledge. Looking for any trouble shooting tips or maybe recalls you are aware of?
    Thanks
    Nick
    February 24
  • rphill08
    Hello Marlea,

    I was able to get this repaired at a local repair shop recently. Per your request, my information is as follows. Please let me know what options may be available to me.

    Rhonda Phillips
    Email: phillips53@outlook.com
    Cell: 248-259-2154
    Chevrolet Impala 2009 VIN#: 2G1WT57K291136453

    Thank you,
    Rhonda Phillips
    February 19
    • gmcustsvc
      gmcustsvc
      We've responded via private message, Rhonda. In order to keep your personal information private, we recommend deleting your post.

      Thanks,
      Amber N.
      GM Customer Care
  • ridge4
    I have a 2009 Buick Enclave with 65,000 miles and a steering system that works "once in a while". Had it to the dealer today because they said everything is covered under warranty. Well, they get it in and guess what, they said the rack and pinion assembly is leaking and needs replaced............and amazingly told me it will cost me a thousand dollars to get this fixed. Thanks to having to work and pay taxes to bail companies like yours out, I cannot afford to pay them that much, yep...got four kids too. It's pretty amazing that you know your having problems, will replace the pump and gearbox, but won't do anything with the rack. I am somewhat glad this happened, because I'm getting a rack overnighted tomorrow, will put it in myself, than take it back to the dealer for them to finish "your recommended" repairs. Then I'll be done with GMC and Chevy forever, and so will my children, they are scared to death to even ride in it now.
    February 9
    • gmcustsvc
      gmcustsvc
      Hi ridge4,

      We hate to hear you experienced steering issues with your Buick Enclave. Please send your VIN, full contact information, and dealer name via private message at your earliest convenience. We'll gladly explore repair options with your dealership if repairs haven't already been completed.

      Thanks,
      Amber N.
      GM Customer Care
  • tim927
    Hey GM, get off this forum unless you are saying "here's the recall." You all are negligent bastards.
    January 31
  • southerncal50
    HELP: Bottom Line, I have a 2007 Cadillac cts that recently started running sluggish so I took it to a mechanic shop who put it on a computer system and the result was that cylinders 1 2 3 4 5 6 had misfired. Unfortunately I work in Germany and my only course of action is to take it to a certified GM mechanic here in Germany. I drove the car there and the mechanic stated that the timing chain, tensioners and other things needed to be replaced. After the parts were ordered, the mechanic wanted to perform the work on the car but told me to come to his shop because he said that there was no oil in the car. I had routinely had the oil changed and was up for another oil change in about a month. The mechanic stated that the engine was froze because there was no oil in the car................What am I to do now?

    Cal
    January 18
    • gmcustsvc
      gmcustsvc
      We're so sorry to learn of this situation, southerncal50. If the timing chain and adjacent components failed due to improper maintenance, repair costs would be the responsibility of the owner. However, if you are interested in sending your VIN and current vehicle mileage via private message we can further investigate this matter on our end. We're also available by email at socialmedia@gm.com. Thanks, and we look forward to hearing from you.

      Amber N.
      GM Customer Care
    • tim927
      tim927
      You guys are negligent. Recall the 06 Impalas throttle body, TPS, and gas peddle. People are getting hurt in these cars.
  • darmstr
    I have a 2000 GMC Yukon XL. The Passenger door has stopped to Open/Lock. I tried to reprogram the key fob according to the Owners Manual. Didn't correct and now when I turn off the truck and remove the key, only the Drivers Door unlocks…All of them used to.

    My passenger door is currently locked and the key won't even open it. I want to take the door panel off and inspect. Any ideas on how to open the door? Thank you.

    David
    November 2014
    • gmcustsvc
      gmcustsvc
      Hi David,

      It's best you visit your local GMC dealership for further repair assistance. Unfortunately, we're unable to provide technical advice online. Sorry for any inconvenience this has caused. Please send your VIN and contact information via private message if you'd like us to connect you with a dealership in your area.

      Amber N.
      GM Customer Care
  • azgirl2006
    When I was driving my 2011 Chevy Impala last night the traction control light went on along with the engine light. Service traction control message appeared and it stated reduced engine power. It was like the car just turned off on me. I fear for my life and my children's lives, what if this happened while I was on the freeway. I am scared to drive the car now. What do I do? My finances are strained enough. I pulled over and turned my the car off for a while, and when I restarted the car the traction control light turned off but engine light stayed on. The following morning when I started the car the check engine light was still on, then I took my kids to school it was off.

    This morning I called the dealership and they want to charge me a $125.00 diagnostic fee, which I do not have. I just got the car this should not be happening.

    November 2014
    • gmcustsvc
      gmcustsvc
      Hi azgirl2006,

      We've received your private message and will be responding shortly. Sorry to hear this happened to your Impala. We look forward to further discussing this matter.

      Amber N.
      GM Customer Care
    • lin78
      lin78
      So impalas are having the same problems as the tahoes? GM can't make good cars anymore. I am done buying Tahoes and gm cars. Customer service is terrible.
  • case9
    Last 8 digits D6158867
    November 2014
    • gmcustsvc
      gmcustsvc
      We're having a difficult time locating your case information with just the VIN. Do you mind verifying your full name and contact information? You can send this information via private message or email me at socialmedia@gm.com [attn Amber].

      Thanks
      Amber N.
      GM Customer Care
    • case9
      case9
      Waiting for a manager to call. Almost a week.
    • case9
      case9
      Does my car not exist? Maybe that is the problem .
    • case9
      case9
      Manager called to read me my warranty. Have filed for arbitration. Too bad GMC really don't care about the customer. All I asked them to do was to stand behind their product. Actions speak louder than words.
    • lin78
      lin78
      They DO NOT CARE. I have a tahoe and has been at 4 different dealerships that can't find the problem but are happy ro charge me to give me the stupid code and say they will just reset it. We need to file a lawsuit.
  • bbeland100
    Hi
    I recently had a Crossmember Subframe bar for a 2003 chevy tracker replaced. Could you tell me what the life expectancy of that part is?
    Thanks
    Bob

    October 2014
    • gmcustsvc
      gmcustsvc
      Hello Bob,

      General Motors works diligently to provide a high quality product that we hope will exceed your expectations. However, when dealing with a mechanical part, there is always a chance something might fail; the timeline or life expectancy of each component is dependent upon its use, and the options equipped on your vehicle. Our apologies that we were unable to provide more answers, however, if you have any further questions we're happy to assist to the best of our ability.

      Amber N.
      GM Customer Care
  • jaimbeck
    I'm a new owner of a used 2008 GMC Acadia. It has roughly 68,000 miles but was in great condition when we bought it just 2 1/2 months ago. Everything was fine with it for awhile until we got a hard rain. We live in the upper peninsula of Michigan and we have hard rains and harsh winters. After the rain I got into my acadia started it, went to subway, turned off the car with keys in hand my car was still running. It stopped after about a minute. I then went home and it did the same thing. I looked it up online and people were saying the same thing happened to them but they had a leak which resulted in water flooding the passenger side mat. Well, I went out and looked to see if I had water and I did. I let it sit the rest of the night went to start in the morning and my keys got stuck in ignition and battery was dead. We jumped it and all problems seemed to be fixed....until a couple days ago. It's been raining here for about a week straight and unfortunately water is stIll leaking.
    October 2014
  • carp1968
    Hi,
    I have a 2008 GMC Envoy SLT vin 1GKDT13SX82165246 I replaced my battery 2 weeks ago as I thought the original battery was on outs after 6+ years. Worked fine for a week+ but now when I turn key off, vehicle loses ALL power. When inserting key again to try to start, key gets locked in ignition. I can jump start it and all is well again, until I remove key. All connections appear firm around battery terminal. Please advise
    October 2014
    • carp1968
      carp1968
      Also, mileage is approximately 44,000 give or take a few thousand.
  • lacdnethat
    My husband's ABS light keeps coming on. He has a 2005 Chevy Colorado Z71 LS.
    October 2014
  • rizzo464
    I've recently purchased a 2010 GMC Sierra 1500 Denali with 46,000mi from a GMC dealer and when I picked the truck up for the first time I noticed starting at around 55mph I started getting quite a vibration which I figured was caused by the bad tires. So I brought the truck back to the dealer so they could install 4 brand new Goodyear tires which was included with the purchase of the truck. When I got the truck back and took it on the highway I was still getting the same vibration so I brought it back again and they rebalanced all the tires and the service manager made to comment to me that the vibration I was feeling was a normal thing for the Denali model. I'm sorry but a Denali is a $60,000 luxury truck that's suppose to ride like a Cadillac not a Model-T. I know a thing or two about trucks and this is not normal and feels like something to do with the drivetrain. Any help with this issue would be greatly appreciated. Thanks!
    October 2014
    • gmcustsvc
      gmcustsvc
      Thanks for reaching out to us with your vehicle concerns, rizzo464. We certainly understand how this vibration has become an annoyance and we'd be happy to further investigate this issue. Can you please send us your VIN, mileage, full contact information and dealership name? We're available via private message on the forum, or email at socialmedia@gm.com [attn Amber]. We look forward to hearing from you.

      Amber N.
      GM Customer Care
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