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2009 Hyundai Genesis Initial Quality and Issues

jbhansenjbhansen Posts: 20
edited October 2014 in Hyundai
Please tell us of any issues you've had with initial quality after taking delivery of your Hyundai Genesis. Any dealership issues when rectifying the problem?


  • patpat Posts: 10,421
    Hmm... have you purchased a Genesis? Did you have any issues?
  • stancostanco Posts: 27
    There are major defects in both design and execution of the suspension on the Genesis 6/tech model w/18" wheels. it is bouncy and uncontrollable on undullating
    highways not just back rough roads.
    I advised both service and GM, 3 weeks no response from dealer.
    contacted Hyundai customer relations,We'll get back to you in Korean means "you will never hear from us again"

    I am curious why the major model discussed is Azera not Genesis don't they have their own blog group ?
    I will start mine own Genesis Owners Club to get response and help for unhappy owners.
  • Many Azera people mention their problems because it seems the Genesis is following the same course that the Azera did. Also, most of us would be interested in a Genesis if there was not a suspension issue such as the one in our Azeras. Of course, Azera has been on the market for three years and there are a lot more of them out there and with sizeable mileages.
    Write to the CEO in California and call the customer service number in the owner's manual.
  • patpat Posts: 10,421
    The Azera has been around a lot longer, of course. But this is a Genesis group for owners and anyone interested. Click on that link to see the list of discussions.
  • stancostanco Posts: 27
    What you're saying is Azera has suspension issues 3 years never resolved and it appears
    Genesis has major suspension issues. Bottomline Hyundai has no intention of satisfying either one of us, without litigation. FYI I have gotten to worthless "customer service" and written to CEO, He too may be indited and be on house arrest as is his boss and bosses boss.

    what a shame, I can afford to dump this car, but not before I hurt Hyundai for my loss, times a thousand fold !!
  • rv65rv65 Posts: 1,076 8-01-019.pdf

    Here is the DIS tsb which applies to tech package. If you are having problems with the DIS then go to the dealer and get this done. Thats if you're vin falls in to that range.
  • jeffaljeffal Posts: 28
    Based on what I have read on other Genesis forums, owners have experienced the following problems:

    1. Rough ride over tar strips and rough roads (suspension/standard tire issues?)

    2. Car pulls to one side while driving on the highway (alignment issues?) Hyundai issued a TSB to correct the alignment specs for the Genesis

    3. The heating/cooling vents for the rear passengers does not blow cold air. Only hot air.

    4. Trouble opening the fuel door. Takes several pushes of the button to open the fuel door. Some owners have said they had to go in the trunk and open the fuel door manually, but someone posted that Hyundai has a fix for this. Contact your dealer for more info.

    5. Water leaking into the trunk. This apparently is a design issue and cannot be fixed without redesigning the trunk. If your car has been sitting out in the rain and you open the trunk all the water sitting on top of your trunk will drip down to the inside of your trunk. I recall having this same problem in my 97 Geo Metro. The easiest fix is to buy a rubber cargo tray for the trunk so the carpeting does not get wet.

    6. Slight buzzing sound briefly coming from behind the dash after pushing the Start/Stop button. (This might be normal operation)

    7. Other random software updates to fix software glitches with XM, Nav, etc.
  • rlejr66rlejr66 Posts: 44
    I've had my V8 for about three weeks. No major issues at all. Rides as expected and gas mileage is as expected using regular fuel. The only issues I have found are a missing rubber piece in the front armrest, and an interesting black film on the wheels. The missing rubber piece creates a unbalanced armrest and a rattle when I put my elbow on it. Probably a .25 piece (that will cost $10) that I will have looked at whenever I take the car in for service. Also a curious black film on the wheels which I could not remove when I washed the car using a well respected wheel cleaner. Not sure what it is. Looks a little like baked on brake dust. Something else I will have Hyundai investigate. But I imagine that one will not be one Hyundai will be willing to do anything about. Unless other folks are complaining.
  • elsi1elsi1 Posts: 2
    I have a Genesis with the Tech/Nav system. When the are more than one audio CD loaded the changer will not automatically advance to the next audio CD when the previous one is complete. The dealer said the player is designed to be advanced manually so that a DVD could not automatically be played while driving down the road. I do not find the logic or sense in that explanation. Is anyone else having this problem? Can anyone explain why the system would be designed so that the CDs would not automatically advance?..Thanks
  • stancostanco Posts: 27
    Welcome to Hyundai service program - although there were many complaints directed to the poor suspension. final determination-case closed-considered normal !
    Recently had rear sensor remain on, dealer said clean the sensors [did many times].
    He solved it by shutting switch and telling me OK
    I switched dealers due to incompetent service,but forced to return as they will not reimburse new dealer for warranty work.
    By the way, if you have early tech 6 without finished trunk speaker cover complain
    repeatedly and with luck it will be put in n/c.
    In closing I find Hyundai service untrained,unskilled, with a broad lack of knowledge
    with the Genesis in all respects !

    PS. tell me why every time you put in gas MPG restarts ?? told normal??
  • kenb757kenb757 Posts: 149
    Definitely NOT the next Lexus.
  • richt5richt5 Posts: 43
    You all probably know , but Hyundai's plan requirements for its dealerships selling Genesis was to have a separate area to sell and service the cars ( read separated from other models). Plus, to have certified employee's to sell and service Genesis.If this is not happening shame on Hyundai and it will hurt the car. Though , always some dealers are better than others. A bad dealer can really hurt the product, too bad some people get caught up in this.Here in central Florida , some Hyundai dealers dont even advertise the Genesis , though they have the cars in stock. Seems they have little interest in selling the Genesis. I dont understand. Seems to be a very nice car. I would buy one.
  • keithlkeithl Posts: 106
    I keep hearing about the V6 Tech trucnk being fully lined on newer cars, but my dear juct got one in this last week and still see the bottom of rear shelf, no lining. This sounds more like a myht that reality.
  • mtnman1mtnman1 Central OhioPosts: 431
    I have two words for you my friend: Spell Check.
    2012 Highlander Limited AWD V6 and 2015 Ford Fusion Hybrid SE
  • stancostanco Posts: 27
    Call Hyundai and complain, they should put it in no charge ,no myth
  • bocatripbocatrip Posts: 194
    I too heard of a customer totally outraged when the speaker was not covered in his trunk. The dealer had it repaired prompto.
  • rk2469rk2469 Posts: 30
    Gosh.. sorry that you are having problems. it sucks. Most car owners do not have problems. But when you get one of those cars, it sucks. It sucks bad. It ruins everything. My Azera has been remarkably good. I had zero problems so far.

    My Azera doesn't have alignment issue, the first time this ever happen to me. I always had alignment issue but with Azera, none!

    My Azera drives like the first day I bought this car. This has been remarkable Hyundai experience. Exceeds my previous car ownership experiences.
  • rk2469rk2469 Posts: 30
    I think you might have to forgive Hyundai for some of their sub par Hyundai dealerships. It maybe hard to go from Low-end/cheap car selling techniques to Lexus car selling techniques. Imagine the small semi-professional used car dealership selling Genesis. Well, that's what is happening.

    Other may argue that Hyundai needs new dealerships but I think that's assuming that the consumer will not know the "Genesis" isn't Hyundai and they will some how value Genesis better than Hyundai because the "brand" switch.

    People need to remember that the "Sonata", "Azera", and "Santa Fe" are brands themselves. As such, Hyundai "Genesis" is its own brand. I think... as such... there are Genesis and Genesis Coupe.

    So, going back to my original point, I would recommend people to shop different Hyundai dealerships as it seems that their service quality isn't uniformed. Even for the mechanical service, I would shop different dealerships.
  • carolinabobcarolinabob Posts: 576
    It does get confusing, but technically Sonata, Azera, Genesis, etc. are models, not brands. Hyundai, Toyota, Ford, etc. are makes (brands). This is the way most insurance companies and DMV's classify automobiles.

    Regardless, the dealership situation is of great concern. There are four within 50 miles of me in northwest SC, which is good. My local dealer is good for regular service, but come in with a problem and it is deny it, refer it to district guy and agree when he denies it.
  • bobadbobad Posts: 1,587
    My local dealer is good for regular service, but come in with a problem and it is deny it, refer it to district guy and agree when he denies it.

    Do you own a Genesis now? If not, how do you know this?
  • carolinabobcarolinabob Posts: 576
    I own an Azera and considering the Genesis, but too many questions for ME about it and Hyundai right now. Also, not happy with dealer and DSPM at this point. Two weeks ago, dealer service manager said he smelled chemical odor in my trunk, but DPSM had to check it out. When I took it back in, I could smell the odor from 2 feet away when trunk open. However, they both denied it.
  • patpat Posts: 10,421
    It would probably be best to post this in the most appropriate Azera discussion.
  • carolinabobcarolinabob Posts: 576
    This is for all Hyundai vehicles. If you take car in for a problem, make sure the dealer gives you a work order. Review it carefully before you leave and make sure it says exactly what you want it to.
    If referred to district parts and service manager (DPSM), call customer service call center and open a case number.
    After DPSM renders his/her opinion, get a work order and review carefully. Then, call the customer service call center a few days later and have them read exactly what DPSM entered into the computer regarding the situation.
    BTW, customer service cannot do anything once DPSM makes his ruling.
  • I took possession on june 1 in the evening after work, the salesman stated i'm giving you another Genesis because the other one we test drove had minor damage. I didn't suspect anything so i agreed. The test drive car looked fine to me and this replacement looked fine too, in the lot I went to put my stuff in the trunk and the license plate screw popped out. I stepped inside the car and noticed it had about 50 more miles than the one I test drove. I mentioned it to him but i didn't make anything of it. Once in the daylight I noticed that it was a little dirty inside pen marks on the post, dirt marks on the door. I reported all of this and was given a appointment after 3 visits it finally was taken care of. At about 800 miles it started to make a chattering loose sound from the drive train at any speed but especially upon launching the vehicle. I also noticed that the steering wheel was not completely aligned; it is still off a little to the right when going in a straight line. I reported these things to the dealer. The service manager took a long test drive with me and noticed the chattering problem coming from the drivetrain. He told me he would have to reschedule so that the regional engineer could be informed and give direction in this matter. oh and he told me that the steering alingment looked fine to him. I ended up waiting two weeks for the regional guy. (he was on vacation) The service manager called me on monday and told me to bring it in on tuesday; the regional guy was coming in on wednesday. I was later informed that they were replacing the drive shafts from the left and right side of the car. On thursday the service manager told me that the left and right had been delivered but that the right side was the wrong part. On friday the service manager said the left one was installed but that he could not test drive it to see if maybe that alone would solve the issue.(too late in the day). The car stayed the weekend. On monday the service manager called me and stated right part number wrong part they were investigating. I got another call later on next day. He ordered the part but it is OUT OF STOCK he has it on emergency order. (just great) I asked when could we expect the part; answer could be a week or could be 2 months. Another call service manager asks me when can i return the loaner I stated I would prefer to keep the econo box Elantra untill my car is fixed. He stated that Hyundai stated my car is safe to drive and that I could drive it until the part comes in. UNBELIVABLE EXPERIENCE. I am looking into the Lemon Law guidelines, I am regretful of having purchased this car and would love to be; a. refunded, or b. given another model or a GENESIS replacement. I feel that I have lost faith and that the car has lost value. Oh almost forgot upon receiving my car I asked what about the steering wheel alingment he said "took care of it" its still the same. any advise other than I should have gone with the Infinity or BMW. Im thinking suing for the car switch although i may have a hard time proving it.
    You should contact Hyundai Customer Service and tell them whats going on ask what procedure you need to go through to get replacement vehicle. You can also contact your local Better Business Bureau about the experince you had at that dealership to find out what can be done. Buying the Infinity or BMW wouldn't matter if that particular dealer you bought the car from did the same thing as that Hyundai dealer. I work as a service advisor at a Saturn dealer(Hyundai previously) and can not tell you how many times we run across customers that say that their local Saturn dealer would not have done the things that we've done for them. So don't knock the car for some of the shortcomings, knock the dealer for not taking care of them in the right manner, because 9 times out of 10 it's the dealer not the car.
  • this is an update to my axle replacement problems. The service manager called me on tuesday 8/4 stating we received the right side axle and when can i bring it in for installation. I stopped driving the car so I had to p/u the car from storage. I paid my tolls and was there @ 07:30 hrs. At about 10:00 hrs. i was informed by the Svce.Manager that they again had the wrong part that was shipped direct from Korea. So they reinstalled the old part and gave me a work order. I told them I didn't want the car anymore. After a discussion the manager said he would trade it back and that I could get another car with minimal to zero lose. When we started the process the General Manager stepped in and stated that the Hyundai Manager had no authority to offer me that deal. This is ridiculous; the General Manager said that I would have to go the lemon law route if I wanted another car and that it is the responsibility of Hyundai to make things right for me. The Svce.Manager stated that he spoke to the regional rep. and that they were going to compensate me for my troubles but that they would not take the car back. I contacted a Lemon Law attorney and they stated I have to give them at least 4 tries to fix the car... I just don't want the car anymore.. what a cluster... I'ts hard to understand how they can't even get the right part for the job to even begin to see if this is the cause of the problem. Well see what happens when the right part comes in?! has anyone ever had these types of problems? and what can be done to further my case. Hyundai regional rep. says hes going to compensate me. what can i expect?
  • Look at your owners material for a brochure on what to do when Hyundai disagrees with you. There is a section for each state as all are different. SC requires arbitration before you can file Lemon Law. Start now!
    BTW, I had a 71 Dodge Challenger with a whistle from the AC unit because the door wouldn't close all the way. Chrysler kept sending wrong part and finally dealer had me bring it in when Rep there and they measured the rod to close the door. He went back to Atlanta warehouse and found the part. The part NUMBER was for the rod to a Coronet is the reason they kept sending the wrong one. Don't get me started on Chrysler's inability to fix the carburerator-a real POS.
  • rjj718rjj718 Posts: 5
    I leased a 2009 Genesis Sedan (V 8 with techno package) a week ago yesterday. Today (with less than 500 miles on the vehicle) I was driving it down Alligator Alley in Fla, two hours from home, in the middle of an afternoon rainstorm. Suddenly, with no warning, things just went off -- lights, dashboard lights, windshield wipers, window controls, door lock controls, all air conditioning. It was raining so hard I couldn't see. If it had been dark, and without lights of any kind and no wipers, I would have been dead. The hazard lights wouldn't even work. It was a miracle that I made it (slowly and stressfully) to my exit, but the car totally died a mile from home and had to be pushed off the road. Has this happened to anyone? Does anybody have any idea what this could be? Perhaps I got a lemon. I sold a Mercedes to get into this car, and up to now I was very happy with it.
  • carbingcarbing Posts: 1
    I picked up a new Genesis a couple of weeks ago. The AFLS off light has come on a few times and flashes until the car is turned off and it seems to reset. Since it doesn't happen all of the time I'm not sure what the problem is. Otherwise the car iseverything I expected. Any ideas?
  • acdiiacdii Posts: 753
    My father in law has a Mercedes that did the exact same thing last week, EXACT! I bet the Hyundai was cheaper to repair though, the bill for repair on the Mercedes is expected to be upwards of $5000.
This discussion has been closed.