Porsche Service Dept Treatment VS BMW, Lexus, Mercedes

Hi All,
I'm in the market for a new SUV. Last car Lexus GX 470.
Lexus dealership was courteous, always had a Lexus loaner. However, anything covered under warranty was always met with the same response, "oh that clunk sound is normal, or we don't detect any brake grind noise". With my older Lexus, which was out of warranty I'd get, "Oh yeah, I hear that mouse-like noise. That'll be $1500 to fix." So rose pedal treatment dipped in BS was the result of my Lexus SD experience.
If I go with the Cayenne what can I expect? I'm buying a 2008 at auction so I'll have to take it to a dealer for service.
Do I get a loaner while it's being serviced even if I didn't buy it from that particular dealership? Do they give you a Porsche or a...Ford to drive?
Anyone dealt with BMW or Mercedes service depts?
I'm in the market for a new SUV. Last car Lexus GX 470.
Lexus dealership was courteous, always had a Lexus loaner. However, anything covered under warranty was always met with the same response, "oh that clunk sound is normal, or we don't detect any brake grind noise". With my older Lexus, which was out of warranty I'd get, "Oh yeah, I hear that mouse-like noise. That'll be $1500 to fix." So rose pedal treatment dipped in BS was the result of my Lexus SD experience.
If I go with the Cayenne what can I expect? I'm buying a 2008 at auction so I'll have to take it to a dealer for service.
Do I get a loaner while it's being serviced even if I didn't buy it from that particular dealership? Do they give you a Porsche or a...Ford to drive?
Anyone dealt with BMW or Mercedes service depts?
0
This discussion has been closed.
Comments
Good luck with the 08 - get the 8 cylinder S or GTS. The Cayenne 6 just does not have enough get up and go.....
I asked this question on another forum and a gentleman said he bought his Porsche dealer gifts for Christmas to make sure he's treated right. I was disappointed to read his comment. I don't mind showing my appreciation but I would hope there's a standard of "great treatment" already in place and the gift is just a gesture NOT an incentive.
I have been questioning my decision to buy the Cayenne. Great service is high on my list of priorities although I'd rather purchase a car that just needs routine maintenance. I think I've got a good chance that all the kinks have been worked out with the 08' model (S or Turbo).
Thank you again, I didn't think I'd ever get a response.
Interestingly the Porsche was purchased as a demo and the MDX with every bell and whistle brand new. The Porsche no problems, the MDX problems and the dealership.