Mercedes-Benz GLK technical problem
baba8 Member Posts: 2
hi ,i bought glk 350 4 matic ,if drive there is some sound coming in the back .anybody have problem.
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and, does cargo cover comes free with the car or need to pay for it?
Cargo cover does not come free, it cost $240.00.
Can i add it on after purchase? or, is that a good idea to do so?
Rear buttons to turn on & off.
Inside door handles LED lights.
All 4 doors have lights on bottom when open doors.
This is causing two metal pieces to rub and pop while driving the vehicle. An MBUSA chassis technician had to visit the dealership's service department to view the problem. It has taken MBUSA until July 10th to offer a possible repair solution and they still aren't confident this will work 100%.
So beware you fellow GLK owners, if you purchased from the first few production lots you could possibly be driving around with the same problem. Although the dealership has been truthful regarding the situation, I am none too happy with my MB experience. I switched from owning BMWs over the past 10 years and never had a problem with build quality and workmanship like I am now 3 months into owning my first MB.
I would like to find out if any of you have experienced this same type of problem and if so, how was the matter resolved.
By the way, I have been in a rental car now for over 1 week and I'm still working with my dealership’s service department and MBUSA on finding a suitable solution.
The cup holders are better, the storage is better, and BMW would not deal with me, I paid invoice plus a very low interest rate for the MB, and my dealer gave me exactly what I wanted for my trade.
I've owned over 40 vehicles in 40 years of driving and each vehicle keeps getting better, but this is the best yet. I have 5 cars in the driveway and I've owned this GLK for 3 months and it has over 6k miles and not a flaw yet. I took it in for a tire rotation and was told it didn't need it, they were all wearing evenly (4matic). That was a first.
As for Texascielo's problem, my last car, a new 08 CTS-4 was in the shop 6 times for one problem, 5 times for another plus the voice recognition was never hooked up at the factory, and then I was made out to be a idiot from the service dept. You never really know if you're going to get a problem child or a problem free vehicle.
Ultimately, you have to spend time with each. The dealership's treatment of you can make or break the deal.
Enjoy the time,
Mercedes allowed me to pick my car a la cart while BMW was dealing with 2009 still and really was fighting me and would not allow me to pick the packages I want. The mercedes ended up being 3k cheaper then the BMW. As for quality of ride... it is hard to tell and I wont know until I really drive my new car a lot next week. hope this helps
I was in 118 degrees today running around, and the air was flawless. I find that in this heat the engine bay retains too much heat due to the seal completely around the hood opening, so I raise mine when I pull into the garage. I think it will save on maintainence in the long run.
I got mine with all options, except 20" wheel pkg and running boards. I had the dealer put mud flaps on, which are worth it if you live in muddy/snowy conditions.
Keep us posted on your thoughts.
jim :shades: ">
When I leave the cargo cover in open position, it bounces, causing a tapping sound.
I keep it closed from that time, no more tapping sound.
I drove a Ford Fusion last summer that had better technology integration than this and it cost less than half this car. I just can't understand why they would give you a cable to use for the iPod when it serves the same purpose as you plugging the headphone jack into the side of the glovebox. The only reason I can see for this is to trick the customer into buying a car that is "integrated with iPod" when really it isn't.
I don't know if anyone else has experienced this or not but I am so horribly dissatisfied at this point with the whole vehicle. My previous vehicle was a 2008 BMW 135i and its continuous maintenance problems aside the iPod integration was virtually seamless. I could browse all of my songs by playlist or artist etc.. just as you would expect to be able to use the device. I guess I thought this was the standard for iPod kits for higher end vehicles like Mercedez and BMW. I guess not.
The car does not have navigation system.
I am totally at my wits end with my 2012 GLK. I bought it new at the end of September 2012, and it has been in for repairs 5 times already. It has 7500 miles on it. The dealer has had to reset the sensors twice (once which lead to being in the shop 2 days), replaced the EPS module (in the shop for 5 days after being towed there), and most recently, because my brake sticks when I drive uphill.
The brake won't depress when I am going uphill - it moves about 1" instead of as far down as I need it to go - very scary! I replicated the problem with the technician, he was it was not normal, and they kept my car for a week trying to diagnose it. Today I got a text that the car was ready, and when I asked what the problem is they said "no problems, the brake is normal." Yet they kept it for a week and just today figured out it was 'normal'? I also told the technicians about the problem with the brake when the GLK was in for service two times prior, and they never said it was 'normal.' So either the technicians do not know anything about their own vehicles, or the dealer is lying. The brake not depressing has happened about a half dozen times since we purchased the car, so it is definitely not something that is 'normal.'
The other problem they cannot fix is my car sporadically hesitates when driving up hills at slow speeds. They have done 2 overnight drives with their technicians and cannot find the problem.
I have asked MB corporate to help and they are totally useless.
Does anyone have any suggestions on what to do? I am nearly in tears over this and would welcome any help or suggestions! If anyone else has experienced similar problems, I would really like to hear how it was resolved.
I am wondering if you were able to resolve anything with MBUSA? I have had several problems that caused my new 2012 GLK to be in for repairs six times since purchasing it brand new last September. I am totally at my wits end, would appreciate any tips on dealing with the dealer and corporate on getting the car properly fixed, or getting one that actually works!