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Subaru Added Security



  • kellmackellmac Posts: 10
    I just realize I should have started a separate thread.

    Thanks for the responses on the warranty question but I'm also looking for feedback on Carfax versus Autocheck.
  • paisanpaisan Posts: 21,181
    Actually it started shortly after I got the car. Cylinder #4 on the 2.5T cars is prone to have bad ring-lands. It slowly started to burn oil up to 1q/700 miles. They replaced the turbo first thinking that was the problem, So I essentially have a new motor (Rings and Pistons + Turbo) now.

    Flemington Subaru tried to write up a ton of "aftermarket" parts on my car even though 90% are Subaru parts and the other 10% were ones not covered (shocks, tires, battery, etc) They tried to line me up for a warranty denial but didn't realize that I have a direct line to CFO.... It didn't end well for them after trying to deny the claim and actually out and out lied on the writeup.


  • bob_b1bob_b1 Posts: 29
    Actually I think this is the forum where I should be posting about warranty.
    Purchased my car over the weekend (2010 Outback Premium with AWP CVT)
    The finance department at the dealership was on vacation so they used the outside company which could care less about me. So getting any deal on extended warranty was lost cause.
    Today I will contact my own dealer to acquire more info on the warranty, and also few more over the next few days to see what each has to offer. I am just concerned about the new transmission, basically I only care about things power train, and I would like to keep my car for the next 8-10 years moving. So here are few questions.

    1. What is the major difference between basic and gold plus warranty? Will basic warranty cover parts that are vital for my car to just move? (do not care about radio or other things that are not vital)
    2. Does having less added optional equipment on outback will cost leas for warranty? I have nothing accept all weather package.
    3. How much should I pay for 7yr-100K or 7-85K with $50 or $100 deductible?
    4. Did any of you ever purchase warranty over the internet. I found Subaru dealer Mastria Subaru Raynham MA selling their warranty on eBay?
    5. and final question. Your thoughts on 3rd party warranty.
  • I have not owned a Subaru and just purchased a 2010 outback v6. I was told I had to make a decision on the warranty at the time of purchase and stupid me said yes after getting an additional discount of $200 down to $1,795. From the sounds of other posts I can get the same cover later Gold plus 7 yr/100k. I plan on having the car at least 5 years and hopefully much longer so should I tell dealer no and get this warranty taken off and revisit down the road. Biggest concern is all the electrical stuff these cars have now!
  • ateixeiraateixeira Posts: 72,587
    And increasing labor rates - $95 an hour nowadays for a dealer mechanic around here. :sick:

    FWIW, it's an H6, not V6.
  • xwesxxwesx Fairbanks, AlaskaPosts: 11,148
    If you can get it removed, I would go for it. You can add the extended warranty at any time during the factory warranty period (3 years or 36,000 miles) and will most likely be able to get it at a price much lower than you paid.
    2014 Audi Q7 TDI, 2008 and 2013 Subaru Forester(s), 1969 Chevrolet C20 Pickup, 1969 Ford Econoline 100, 1976 Ford F250 Pickup
  • bigdadi118bigdadi118 Posts: 1,207
    Hi - in Sep I bought the Subaru Gold Plus 7yr/100k/ded $100 at $1,200 ... I can email you price of the other options, just click my name to have my email addr.
    You can purchase this from any Subaru dealers, plus you can do it any time before the new car 3yr/30k warranty expires.
    The good thing to purchase early is you lock in the price and have the choice of spread out into 10 months credit card payment without any interest.
  • ateixeiraateixeira Posts: 72,587
    Sounds good also.

    I think there is a surcharge for those on turbos, so that may be why we see price variance.
  • bob_b1bob_b1 Posts: 29
    This is my story about extended warranty with Subaru. Do not ever let the dealer to take advantage of you when purchasing extended warranty. When I bought my car at Liberty Subaru Libertyville IL I thought the best place to buy the extended warranty would be the same dealership. Well I was wrong. Mike Gottlieb (finance guy) contacted me and wanted to sell me warranty 7year 70k miless originally for $1,600 (100 deductible). I have refused immediately and he came down in price to $1300 what is still way to high. Than I started to call around all the Subaru dealers in Chicago land area. I will post all the prices. Just to let you know I have found the same warranty for $820 please see the prices down. All the plans are Subaru Gold Plus extended warranty plans.

    Deductable/Plan/ Price

    Grand Subaru IL

    100 7/70k $1,115
    100 7/100k $1,500

    The Autobarn Subaru of Countr

    100 7/70k $1,230
    100 7/100k ????

    North Shore Subaru IL
    100 7/70k $1,265
    100 7/100k $1,750

    Bill Jacobs Subaru IL
    100 7/70k $820
    100 7/100k $1,280

    Gary Lang Subaru IL
    100 7/70k $1,500
    100 7/100k $2,000

    Gerald Subaru IL
    100 7/70k $1,500
    100 7/100k $2,000
    100 6/80K $1,500

    Subaru of Schaumburg IL
    100 7/70k $895
    100 7/100k $1,595
    100 6/80K $1,195

    Funny thing happened. I have ended up purchasing the extended warranty form the dealer that was out of state. Found them on ebay, decided to contact them and they were able to give me the best price
    Mastria Subaru
    Mastria Parts Online
    (888) 848-4309
    There is guy called Don he deals with all the online orders.
    He gave me the price on 7 year 100 000 miles Gold Plus extended warranty for $1175 ($100 deductable) Also you can do a 10 month plan no interest.
    This was a easy process. All over the phone and fax. I am waiting for my papers from Subaru.
  • bigdadi118bigdadi118 Posts: 1,207
    Bob - good buy - yours $1175 on 7yr/100k mi/$100 ded is $25 cheaper than what I bought here.
  • I have several weeks before my OB will arrrive, so I'm just beginning to read about warranty stuff. A perhaps dumb, but anyway a simple question.

    When you all mention 7/100K, can I assume that is that on top of the standard 3/36K warranty? Otherwise you would have to amortize the $ cost over only 4 years and 64K?
  • I honestly didn't know I could negotiate the price, too late for that. But I did buy the extended gold because in rural VT on isolated roads with no one around I really like the road side assistance. I have used it in the past in my other subarus and it really helped out with the wind whipping and negative 20 and I needed help. And with my new 2010 if I don't use it I get my money back. Hoping for the best, but not willing to take my chances and planning to keep this car util 2020 or longer if it keeps going.
  • bigdadi118bigdadi118 Posts: 1,207
    It calculates from the day you bought the new car... yes it is add-on, so the $1200 is actually for the rest of 4 yr / 64k mi after the standard3 yr/36k mi.
  • Thank you VERY much for this information. The finance dealer at my local Subaru dealer (Bellingham, WA) also recommended the warranty - for $1,700. I asked if I could decide later and he said that I had to make the decision at that time and I could always cancel it. Well, I canceled after researching prices online and saw this forum. I went with Mastria Subaru as well and received a great end-of year deal for 72months/80,000 miles/$100 deductible for $840.

    Thanks again!
  • ths258ths258 Posts: 10
    Is that the Gold plan you received for 72months/80,000 miles/$100 deductible at $840?
  • ateixeiraateixeira Posts: 72,587
    Sweet price...
  • 1hhead1hhead Posts: 18
    If you're "on the fence" about purchasing a warranty on a new vehicle with the quality reputation Subies have, please read this... And please don't flame a "counterpoint" about warranties here folks if you love them. My intent is only to offer some perspective folks...

    A mature company like Fuji industries and Subaru USA has pretty darn good engineers and most importantly high quality suppliers folks. If this were a grade of car that was "bottom tier" of the manufacturers, I'd buy the warranty, but Subie and the Outback are NOT.

    Every company builds different "grades" of car. The Outback is Subie's top of the line, bread and butter vehicle. They put good "grade" equipment into it.

    The vast majority of electronics and mechanical items typically fail either early on due to "infant mortality" or at "end of life". Just a basic rule of manufacturing... I'm more worried with "infant mortality" and most issues on cars I've had in the past were showing symptoms well before the manufacturer 3yr/36K expired. We had a 2000 Honda mini-van for example where the tranny started to have issues early on. Honda replaced it free at 70K miles because we had noted it was showing symptoms at the 3 year service and I called Honda USA with records in hand to prove it (and they had one of the "quiet recalls" Honda is famous for with multiple TSBs about the tranny to boot). My point is that there's a good chance any broad-based issue with the product will be covered later on by a good manufacturer (just be sure to not take the dealer's first answer as the last one!)

    Yes, folks are wondering whether the new CVT will last on these cars. This is a proven technology in the auto industry though and I am betting my money Subie's trannys will last at least 100K miles folks.

    Will you really keep the car 3 full years PLUS another 35-40K miles when the real end of life issues start that the extended warranty covers? Folks who buy cars at the $30K price point tend to trade every 4 or 5 years... Is it worth $1000-$1500 for 1 or 2 years of insurance? My home owners insurance costs less for perspective!

    Anyone leasing the car especially should NOT buy one of these warranties of course. (Don't think this happens often, but beware of dealers who might try it is all)

    Can you put $1000 to work in a income-oriented mutual fund or other investment that earns 8% in CASH dividends annually? If so, you'll double this money every 8 years or so that can be used as your own warranty coverage for the vehicle or it's money in your pocket if you're just "average" in your experience with a Subie. Just pointing out that "self-insuring" yourself has it's benefits.

    Hope this helps!
  • ateixeiraateixeira Posts: 72,587
    Several good points, but let's keep in mind that lowers the price of said warranty.

    It's more about piece of mind. You just don't worry about it.

    Plus prices keep creeping up. In the DC area the hourly rate for a mechanic is up to $95! :surprise:
  • bob_b1bob_b1 Posts: 29
    I was so torn about this extended warranty, but decided to purchase. Yes CVT transmission is proven but not as much as regular automatic.
    If Subaru did what Nissan did with Murano (extended power train to 10 years and 100 K on CVT models) I would not even bother with the extended warranty. But since this is new to USA I would like to have this security blanket.
    Best of all if anything changes you can always cancel this plan and get your money back as long as it is before your 3 year 36k miles.
    I bought extended warranty 7year 100K for $1200. I will see how everything performs over the next 3 years and see I I will keep the warranty or not. If I start seeing a lot of posts on forums about problems with Outback I will keep it, if not I will then think about keeping warranty.
  • ateixeiraateixeira Posts: 72,587
    Now that you have it I'm sure Murphy's Law will prevail and your Subaru will run 250,000 miles flawlessly. :D
  • aan1234aan1234 Posts: 31
    I've got a few quotes yesterday. I could not find extended warranty on so I emailed them. Also, I emailed all local dealerships and Mastria Subaru (selling extended warranty on ebay). I was looking for 7/70K 0 deductible plans. Here are the results:

    Basic - $870
    Gold Plus - $1265 (Exeter Subaru)

    Basic - $815
    Gold Plus - $1010

    Mastria Subaru

    Basic - $1195
    Gold Plus - $1295

    Local dealership 1

    Basic - $715
    Gold Plus - $910

    Local dealership 2

    Basic - $1230
    Gold Plus - $1620

    Local dealership 3

    Basic - ~$2400
    Gold Plus - ~$2800

    I called local dealership #1 and they told me they are selling at $100 over cost.
    By coincidence (or not?) this is the place where I bought my Outback and where I go for service.

    $910 for 7/70K 0 deductible Gold Plus is not bad at all but I am still not sure if it makes sense even at this price. I am definitely not going to need Trip Interruption benefit and most likely Roadside Assistance either. Does Basic plan for $715 makes more sense?
  • snowbeltersnowbelter Posts: 288
    We've purchased the Gold Plus plan for our cars. It has given us peace of mind, although with only one car, so far, have we come out ahead.

    You just need one or two odd, but expensive parts to go bad and you'll be have a plan. Since it is backed by Subaru, there are no hassles to get things paid for.
  • ateixeiraateixeira Posts: 72,587
    It doesn't take long to ring up $715.

    My dealer's labor rate for mechanics is $95/hour, so we're talking less than one day of labor.

    I say go for that at least.
  • xwesxxwesx Fairbanks, AlaskaPosts: 11,148
    Quite the range of prices, but $910 is a good price for the 7/70/0. What is the name of that dealership?
    2014 Audi Q7 TDI, 2008 and 2013 Subaru Forester(s), 1969 Chevrolet C20 Pickup, 1969 Ford Econoline 100, 1976 Ford F250 Pickup
  • aan1234aan1234 Posts: 31
    > What is the name of that dealership?

    Power Subaru, AZ
  • ateixeiraateixeira Posts: 72,587
    edited March 2010
    OK, I called in a favor to a friend at SoA, and got the full scoop on the advantages of the Gold Plus:

    * road hazard tire protection
    * includes roadside assistance
    * trip interruption (meals/lodging if 50+ miles away from home)

    What isn't covered? Brake pads, wiper blades, etc.

    But here's the best part: it includes everything that isn't specifically excluded.

    So, for instance, when new technologies are added to a model, like Bluetooth on the 2010 Forester, it's automatically covered since it's not mentioned in the exclusions list.

    All new tech is covered, so you don't have to wait for them to revise the Subaru Gold agreement to know it's covered.

    So Basic is good, Gold is great. :)
  • pilot1226pilot1226 Posts: 165
    This gold plan sounds pretty intriguing. I may look into it for my 09 Legacy. It's run flawlessly, and my only issue has been dinging myself on a pothole which needed to be replaced. The new tire has the "road hazard" warranty for 10% of the cost of the tire (around $20) but it only covers that tire that was replaced.

    This gold plan would cover any other tire damage that occurs for all the tires?
  • cptpltcptplt Posts: 1,075
    >This gold plan would cover any other tire damage that occurs for all the tires?

    tires are covered by the tire manufacturer not SOA, AFAIK tire manufacturers don't cover damage either- I mean if you run it over some sharp spikey object and ruin the tire, its hardly some manufacturing fault, throwing the belts or a blister where there is no clear external damage from the tire striking something is the sort of stuff I have had covered by a tire manufacturers warranty. Some tire retailers may sell road hazard warranty which covers everything. But a SOA AddedSecurity warranty will defintely not cover tires.
  • pilot1226pilot1226 Posts: 165
    edited March 2010
    So the post above mine is incorrect?

    "OK, I called in a favor to a friend at SoA, and got the full scoop on the advantages of the Gold Plus:

    * road hazard tire protection
    * includes roadside assistance
    * trip interruption (meals/lodging if 50+ miles away from home) "

    I read the road hazard tire protection just as that - road hazard tire protection. Which includes nails, potholes, etc. Maybe we can get a followup.

    I know from experience that the manufacturer's warranty only handles a manufacturer defect, but I would probably be willing to consider a Gold plan if I decide to buy a new Outback in about 1.5 years (when my Legacy is paid off)
  • xwesxxwesx Fairbanks, AlaskaPosts: 11,148
    Sears offers a similar Road Hazard plan, as does, I think, Through Sears, the road hazard plan is similar to the manufacturer's defect replacement plan wherein the vendor will replace the tire at a prorated cost based on mileage, age, etc. At least, that was the Sears plan (for an additional $60). If I recall correctly, their plan also included free flat/puncture repair.

    If the problem was deemed a manufacturing defect, like mentioned above, it would fall to the tire manufacturer to replace it.
    2014 Audi Q7 TDI, 2008 and 2013 Subaru Forester(s), 1969 Chevrolet C20 Pickup, 1969 Ford Econoline 100, 1976 Ford F250 Pickup
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