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Toyota Highlander Hybrid - Hybrid System Problems
I was on highway and suddenly my 06 highlander hybride stalled and i saw the msg as "Hybride failed"and "VCF failed, I towed my car to dealer and staying in Motel, and I need help, why this happen and how should I deal with Toyota, Help me.. , I am stuck on the road 400 miles away from home.
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I had driven to work early in the cool AM and had parked at work in open air, Summer LV Sun and temperatures, and on going home up untilI the instant I accelerated to get on freeway, all had been fine. Just as I accelerated without the car feeling weird at all, warning of "Hybrid Failure go to service" popped up on display. Thankfully, just in time for me to avoid the freeway.
All this happened earily enough in day for me to get to Toyota Dealer and spend 2 1/2 hr as they trouble shot and enabled the car to be driven. Cause was confirmed as Hybrid ECU failure. Was assurred I could drive with no problem while the Hybrid ECU was ordered. Truth was mileage sucked, but they were right -- I could drive.
Bit of fiasco as Toyota couldn't decide where ECU was in supply chain, but after two-1/2 weeks I was given repair appointment. All parts and labor covered under warranty (me with 60,400 miles on 2006 HH) and now my car drives better than ever before. All the ECU reprogramming needs have gone away. No surging, smooth running at 40mph and 70mph, excellent engineering upgrade by Toyota.
I had heard 206 HH Hybrid System warranty was only 100K Miles, I would be interested to know if it is confirmed to be ractually longer than that (outside CA.)
Chuck
I had a similar warning lite come on while traveling and after renting a car found it was a malfunction of some kind.
In other words, the life of the car.
they offered me $1000 toward the repair or a new Toyota. The dealership offered me 10% off the repair bill also. Thanks Toyota. NOT. I am selling it as scrap right now. Toyota's final say was that I had driven the car longer than the life of the part. If I would of known that I would have never bought a $40000 car with a life expectancy of only 4 years. I talk to thousands of people each year and everyone of them are going to know how bad Toyota treats their customers. I will never own another Toyota!
my email is whodenez@aol.com (Anthony)
The NHSTA rep that took my compliant suggested filing complaints with both the FTC (877)382-4357 and your state's Attorney General.
Can you email me so I can discuss your situation with you?
Thanks!
John
hybridscam@gmail.com
todd.wines@gmail.com
MODERATOR /ADMINISTRATOR
Find me at kirstie_h@edmunds.com - or send a private message by clicking on my name.
2015 Kia Soul, 2021 Subaru Forester (kirstie_h), 2024 GMC Sierra 1500 (mr. kirstie_h)
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FYI, the inverter replacement has a new part number and actually says New and Improved in the Toyota service system. I was concerned about driving my family in this car even if I had received the repair free if it was the identical defective part.
Thank you for your cooperation.
MODERATOR /ADMINISTRATOR
Find me at kirstie_h@edmunds.com - or send a private message by clicking on my name.
2015 Kia Soul, 2021 Subaru Forester (kirstie_h), 2024 GMC Sierra 1500 (mr. kirstie_h)
Review your vehicle
Toyota 06 Highlander Hybrid 2wd - Ending in 60009725
Toyota 06 Highlander Hybrid 4wd - Ending in 60019910
Lexus 06 Rx 400h 2wd - Ending in 60002207
Lexus 06 Rx 400h 4wd - Ending in 60036526
Angela :sick:
The DPS officers three of them with two miles of back up, blocked traffic and one pushed me out of the way to the side. I called AAA for towing. I waited for over an hour was almost hit by three cars on the side of the road.
I have an extended warranty, the car has 113,500 miles on it. I have taken the car to the dealer for all service and new tires and any work. The dealer has been calling to get me to trade the car in and get a new one.
The regular battery was changed in May 2010 just wanted to change it.
I have been told it was a faulty battery and it would be replaced and when it was replaced the car still didn't start. The dealer waited to 4:30 to tell me " I have bad news it is the inverter that went out". My extended Warranty refused to pay. I was told there is no one else who can fix this, and the cost was $7900.
They are going to talk to the Owner of the dealership on Monday.
I am so satisfied to have found this website and read the stories. This car is a danger on the road, I have already seen my friends and told them what happened that drive the HH. I have taken all weekend thinking about how I could have caused a major wreck and someone could have died and the delay to get help and sitting there with all the cars and tractor trailors buzzing, and diving around me. I work in an emergency room and I thought I would be a patient in my own hospital trauma center.
These cars need to be recalled. This is so dangerous. I will talk to the manager today. They made me wait all weekend and think this out. I do not want this car back on the road fixed so it can happen again. I am afraid of Toyota hybrids on the road now. I have to say how I would like to put a sign on the car and park it in a public place explaining what happened until the safety issue is bought to the public. I am so lucky to be able to write this experience. I will contact the NHSTA this morning 888-327-4236, and could be calling a lawyer, the news paper and local advocates. I was truely looking in the rear view mirror thinking, this could be my last day.
That may help to get something done. From what I understand on the Nissan recall it is cars 2004, 2005, and 2006. I am wondering if there is any connection to the parts manufacturer and suppliers of the electronics.
I have reported my experience to the Attorney General office, The Federal Agencies, and Toyota.
I am still having anxiety when I drive through the area where the car stalled. I am writing a thank you letter to the Department of Public Safety and The Traffic reporter Detour Dan in Phoenix. He Saves Lives. I will respond and continue the fight but I want complete the process. My friends and family come first and our road ways need to be as safe a they can be with all the budget cuts and highways not being maintained and so many people driving old unmaintained cars it is not safe really. People drive so fast and out of control. I am so lucky I did not have a accident and get hit. I really don't know how I was missed.
Everyone needs to return the paper work sent out by the feds after filing your complaint. The process of pressure is slow and I feel bad for those owners who are still stuck or even those who have moved on without resolution. However, I think it is only a matter of time before Toyota will answer for this. The service bulletin alone points an ugly finger to one batch of cars, but how many? Toyota is willing to roll the dice with the lives of their customers.
I think it might be time for a newspaper ad. Start small and local, but send links to bigger news outlets.
Stay tuned Toyota.
Even my wife changed her mind to the thought of buying a new car and she had said MY and the family safety comes first no matter what the cost. Then when she talks to her co workers and discuss what happened and the willingness of the dealership to fix the car and financial issues she now has started to say " if they warranty for one year and they will fix it and the car is not a lemon, to by a new car would only give us a warranty for 36,000 miles or 3 years or a purchase of a extended warranty and increase car insurance she says now we should keep the car and drive it". This is about safety and the ads that Toyota spends $1 million an hour on safety. So what are they finding out for their investment.
I will get my car and I am taking it to a mechanic I know and trust. I am lucky to have someone I can trust. He can also be helpful to answer questions. He is able to work on Toyota cars and when he called about parts he was given a different price for this repair. Who is telling the truth. What is the cost, why is it so different for $7900 to as much as $14000. I have not been asked not to go public and if they do I am going to my lawyer and the news paper. There or so many issues and the bottom line is Safety. I could have killed other people and affected so many lives and my own. I made the drive again this Friday one week after the incident and when I was coming home there were 18 car accidents on the Phoenix Highways and I drove my rental a Nissan Altima Hybrid and was very scared all the way home in heavy Friday night traffic. I will keep posting my experience and next steps
The Toyota HSD requires the battery and hybrid system be operational or the vehicle won't move. There is no "gas only" mode.
Minor issue, that.
Came across your site as the same thing happened to me last week! I was driving
to get on a busy three lane bridge in downtown Cleveland. My 06 HH just died as I was entering the ramp for the bridge. Needless to say it was pretty horrible. It was 745am with very busy traffic and I was stuck on a far left hand lane with the same thing coming up on my dash. Check Hybrid System. After a tow to the dealership, I found my bill to be 7500.00. Unfortunately, I had 102,000 miles on my car! Of course the warranty expires at 100,000. After contacting the Customer Service for Toyota, which was completely worthless with a rude customer service rep who questioned my loyalty ? if you can believe that, my dealer negotiated 3500 on his part and I am paying tomorrow, 3700! They acted like they were doing me such a favor! I still owe 14,000.00 on the car!
I wanted to make sure that my incident was on record here so that any new customers may be deterred from purchasing also.
I would be more than happy to join in a group complaint to Toyota!
Irina
igaal@csudh.edu
If you haven’t already done so make sure you call the the Customer Experience Center @1-800-331-4331 to start a case. I think this helped everyone track the issue once the dealer got involved. Also, please file a report with national highway traffic safety administration (tel # 888-327-4236). I filed the report in September and just yesterday received a letter confirming my incident.
I’m happy to report that we just traded our Highlander in this weekend for a new Cadillac SRX crossover, which was only a few thousand dollars more than what we originally bought the Toyota for 5 years ago, and I couldn’t be happier! Good luck with the situation and keep us posted. We need to ban together though to make something happen!
same story with us. inverter failure almost killed my husband when his car stalled on a busy LA freeway. difference is the CA toyota corporate doesn't seem to care and is sticking us with the bill of $6700 (after giving us the generous $2500 towards our repair). I'm planning to contact Myra...hopefully she can help me. Can you please email me back at my direct email: igaal@csudh.edu. Perhaps you can give me your phone number and I can call you to talk about a few things...and some advice.
Irina
Yes I would be willing to participate and tell my story. Where are the Lawyers. Where are the advocates. What is up with the difference of repair quotes. Mine was $7.900 and many have reported up to $14.000. Are they crazy? Where is all the safety money for resource going.
You have my email and I will be watching. I have not heard any more from the AG office or Toyota.
They fixed it but did not tell me to shut up about the experience.