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Comments
http://www.bimmerfest.com/forums/showthread.php?t=262130
and here:
http://townhall-talk.edmunds.com/direct/view/.f11ffdc
And I had one of these dreadful 2007 X3 that got reprogrammed many many times, mechatronic, valve and cam replaced while BMW claiming nothing's wrong with my X3. Just about to leave BMW for good and move to Q5, thank goodness I listened to one guy who told me to stay away with Q5 also. I went with the [non-permissible content removed]. But is there really a missing link between these two rivals' cute-ute's, that we should know? Anyone?
I do like audis these days, its not something I see everyday like bmws, benz and lexus. But after these issues, I know this will not happen to all the audi owners, but I am still concerned.
I just don't like the idea of having trouble in a new car. As a Toyota owner without a single problem in over 4 years.
Looking at an upgrade for a long time now. Everyone has this idea that lexus is a boring car which I somewhat agree, and it also has its own issues recently.
have much more than 30 days out of service, I think I had the car in my possesion only about 2-3 weeks, the valve will not work, my entire valve body was replaced and NO improvement, the lawyers have it now, it is a shame because I really enjoyed driving the vehicle as long as I didn,t have to slow down !!!, Probably taking the money back, too afraid of another issue. Not sure what to get now . One thing
they will try to "patronize " you, I asked for a replacement vehicle initially and I was denied, NOW it will be MY CHOICE !
Do you know by chance what was the point of final assembly? I guess - Germany. Actually transmission can be assembled somwhere else by cheap laborers who have two hands and both are left.
Why does it takes so much time to fix this problem? WHY???
The right part can be delivered overnight + one more day (maximum!!!) to install it
and return a vehicle to a customer! I doubt that their service department is so busy.
Want a fun hassle free ride, try an RDX.
you got it man!(64)! too bad my Audi was taken back n can't try lifting heavy people from the side of the road n experiment!! still laughing. it was about time to have some joy in this thread...
good it's fixed!
corporate called and said they will be installing the new transmission this upcoming week, I do have the vehicle with a lemon law attorney, I am confused, I thought at this point the vehicle would be deemed a lemon since the " requirements" have been made, Audi corporate has told the attorney the new transmission must be installed first ??? He has filed with the local BB auto line, he said I will probably lose as the vehicle might be repaired at point, then a suit will be filed against Audi, I guess the lemon law doesn"t have enough" teeth " , I assumed a transmission would be considered a ' non conformity ", the hassle continues !!
sorry if I sound abrupt but I went through all this n they will try to circle around as ling as you or your representation let's them. it has established by all of us in this blog that Audi corporate will do whatever to keep you in the car, what company wants to loose money n customers?! thee are no ethics for them!!! yes! it pisses me off!!
good luck!
to bbb the value is not a problem FYI as the car is good.
you only get deducted from all your payments, initial n monthly, the use of the car until the first time you reported the problem. my case was like 1,800 miles n meant like $550, I got the rest of $$s back.
in my eyes, you should have by now a repurchase contract, tell them directly, dont even go to the arbitration process, my dealer told me that if they go to arbitration is cause they think they can win or convince you to do what they want, if you are clear that's not the case then they will settle as they hire a 3rd party to showup at the arbitration. expenses for them. they need to minimize the cost if they know you won't give in. hope any of this helps, good luck.
my car had no problem when they re purchased it but I kept asking them to take it, they never offered of course, you have to ask, they did offered a new 2010 n I said no, I don't trust Audi nor I want to represent this brand.
him I was not happy with his lack of representation and i gave him 48 hours to come up with a repurchase agreement, he then withdrew from the case, I knew he was worthless from the beginning as he kept calling me by my wrong name!
On the bright side, Santa Monica Audi's General Manager seems like a decent guy. He seems to share in my frustration and dissappointment and really wants to find a way to make things right. I give him credit for that. He is really trying. All is not lost yet in my mind because of him. He is ready to stand behind his dealership and the Audi brand, and want to ensure the customer is happy. He is going to talk to Audi of America and come back to me with a gameplan by the end of the week. I have not lost faith in Audi as a company yet or in Santa Monica Audi. I hope they can set things right.
That said, I am unfortunately quickly losing confidence in the Q5. Even the rental car place that supplied me with my loaner car said they have a new Q5 back at the Santa Monica dealership right now with the same symptoms as my car, plus a full electrical failure. In fact, they specifically mentioned the acceleration lag happened to them multiple times on left turns after waiting for a gap in oncoming traffic. Scared the crap out of them just like it did my wife.
Don't want to speculate but Audi could be one bad traffic accident away from a class-action lawsuit. For the sake of all the Q5 drivers out there I hope no one is so unlucky as to have it lead to that.
I'll let you all know what I hear at the end of the week. Hopefully good news. I still have hope at this point...
can do any other requests ? WTF ? Just remember the word " Patronize and Pacify", this is what you will receive from Audi corporate, I traded in an Acura Mdx
with 95000 miles on it and no problems, yes the Audi drives better after 10 mph but
I would take my Acura back over this, and yes I almost got into an accident merging on the hwy as the car hesitated and bucked and also trying to park, the car will lurch forward so I had to stop halfway and then let the car " jump" into the parking spot, No audi has not changed , same old crap, also there has been a number of reports of water pump failures, I guess that's next!
Sadly, though the GM of Santa Monica Audi had thought that an Audi Engineer would be out to the dealership this week to look at my car (which is now back at the dealer for the second time and going on a total of 19 days with them as of tomorrow!), they just told me today that the engineer won't be able to come look at my Q5 until Monday 2/1. By then they will have had my Q5 for 22 days and counting. I only have had it in my posession for a total of 15 days...so who's car is it really at this point...seems to be more there's than mine! I'm really growing tired of this whole situation. It just stinks. My confidence that this is going to end well is dwindling by the day.
Sad thing is, I was in the process of negotiating for an MDX when Audi decided to play ball and meet my price. If they hadn't, I might be a happy Acura owner right now instead of a pissed off Audi owner driving around in a Budget rental car for 3 weeks.
form that I am not being represented by an attorney and THEN they would inform me of my options, I stated I am being represented and they then hung up on me, I still have to go thru with the bbb auto arbitration, you would think Audi would just admit defeat at this point and refund my money. Yes I do hope someone from Audi corporate reads this message!
Here's an update on my rapidly deteriorating situation:
The Audi Engineer that came out to Santa Monica Audi yesterday said that he is seeing hard data that shows that my transmission is not functioning according to spec. I don't fully understand the terminology but the service rep explained it as follows (paraphrasing):
"...the transmission is having trouble getting to neutral during breaking/coasting...it wants to get there but can't...it seems to be waiting until the car dips under a certain speed threshold...hence the noticeable downshifting. Furthermore, the engineer looked at the number readings that measure the behavior of the adaptive channels (which, not to get too technical, loosly correlate to rpm ranges and related feedback the software uses to control shifting behavior/timing) and saw that a couple of the numbers were "out of the proper range". His goal is to find a way to get these numbers back into the proper range and vet them thoroughly via a very prescriptive series of tests."
To that end, the engineer tried to install a software patch today on my Q5 that has "not been released for the Q5 yet" but rather for the A4 or one of their other models (the service rep wasn't sure for which model but was sure it was not released for the Q5 yet). The patch didn't take and apparently corrupted the software. They now plan to completely delete and reinstall the transmission software. After that they will run more tests.
Also, nowhere in this process did they admit to feeling the delay/jerk forward during acceleration...they are not even trying to address that. They are only focused on the downshifting issues right now. So even if they fix that it may not fix the other major problem.
Today is day 23 that they have been working on this issue. 23 days in and they are trying software patches not even compatible with the Q5. Not encouraging. The patch was the second attempt at fixing the problem. The re-installation of the transmission software will be the third attempt.
They promised another update tomorrow.
I'm not much of a car person, but does this seem more like a compuetr/software problem? Seems like the physical attempts to repair have not worked. Very frustrating!!
Almost got the Lexus RX instead... now thinking I may have made a mistake. I did get a recall notice yesterday, but it was for a clip of some sort and not related to the transmission.
As for mine, the dealer called me today to say that the Audi engineer had re-installed the transmission software and had run extensive diagnostics and that everything looked good...the metrics that were out of the expected range the other day are apparently now back in range.
Instead of just taking the car back, I took it for a test drive this evening with the Santa Monica Audi service dept. foreman riding shotgun. The harsh downshifting/jerking when coasting or breaking to a stop seemed to be much improved during our 15 minute test drive (good news!). However, we both felt the lag/jerk when accelerating forward from a "rolling stop". The car seemed to want to shift into neutral or something just as I was hitting the gas and wanting it to accelerate forward. The result was that the engine would audibly rev, there would be a slight delay, and then the car would jerk forward slightly snapping both of our heads back. Once we both identified how to recreate this problem (wait until the car was just about to stop -- 1 or 2 mph -- coast for a second, then accelerate), I was able to reproduce the problem about 5 more times in 10 minutes of driving around side streets near the dealership. The service foreman confirmed he felt it every time too and when we got back to the dealership acknowledged as such to the general manager of the dealership.
That's when things turned really disappointing. Of the two initial problems I reported, this being one and the jerkiness upon slowing/coasting to a stop being the other, this is the problem that is a safety issue (in addition to making you carsick!). It can be hair-raising when making a left turn at a busy intersection or trying to cross over a busy street if you never know what will happen when you step on the gas! Will the car accelerate immediately or will there be a 1/2 second lag as it creeps forward into oncoming traffic? I explained this concern. I expected them to want to look into the problem and correct it. Instead, their service manager told me "all Q5s do this -- it's normal". I told them I wouldn't take the car back while it behaves like this. They said that the Audi engineer wants me to put 1000 more miles on the car and they think it will help. I told them I wouldn't ask my wife to drive our 3 month old baby around in an unsafe car for 1000 miles hoping that the car would somehow become more safe over time.
We are now at a bit of an impass. They still have the Q5, I drove home in the rental car they have been putting me up in. They are going to call Audi of America tomorrow to see what they can do. Sadly, I would have been happy to trade this Q5 for one with a working transmission...but now it seems they are telling me that all Q5's have some sort of design flaw rendering their transmissions jerky and unsafe in low gear...which they refer to as "normal"?! It may be called "typical" if every Q5 really has this problem, but it is by no means "normal". Actually, I suspect it's not even that typical. I know for a fact there are many happy Q5 owners out there not having this problem (I have even spoken with a few who have never experienced any of the problems I am having).
Not sure what's going to happen. I still think the GM of Santa Monica Audi wants to do the right thing and take care of his customer. He is really trying. I hope AoA supports him in his efforts tomorrow when he calls them. They should really do the right thing.
I mean jeezuz...the car was driven for over 300 miles without a transmission filter attached...who the hell knows what happened to the transmission during that time...and that's on top of this lag/jerk issue. Maybe they should just replace the transmission altogether. Seems to have worked for you.
If they can't fix the problem I'm going to need them to give me a different Q5 with a smooth transmission or my money back so I can go buy a Lexus or an Acura. Today was day 24 already. I'm really getting sick of this!
I have already filed with NHTSB...last week I think.
The general manager of Audi Santa Monica told me to drive the car for a while and see if it gets better (which was the advice of the Audi engineer). I told him if I do that and it doesn't get better I'm bringing it back to him again. He said that's fine.
I can tell you this -- if I drive the car for a while and the problem still won't go away and I take it back to them and they still won't address the issue, the next step will be for me to call a buddy of mine who works for the automotive section of the LA Times. With what is happening with Toyota right now they just might jump at the chance to talk to all of us frustrated Q5 owners and see if there is a story there worth exposing. Imagine how many Q5 owners will come out of the woodwork to tell the LA Times how Audi is making them drive unsafe cars and won't address their problems once that story hits the Times...followed by the local news...etc....then maybe a class-action law suit...
But of course my hope is still that driving the car for a while will fix the problem...that would be by far the best outcome here, at least for me personally. Guess we'll see.
RELIEF! I know the feeling, hopefully the others will get there soon.
the arbitration dept was looking into a repurchase but they would have to speak with my attorney, I asked her if I should leave the car and get a loaner and she said yes, to make a long story short the service manager refused a loaner and said in front of the audi rep and shop foreman that the car was operating normally as ALL audis lurch and bump, Service manager then accused my attorney for holding up any repurchase
that might happen, I flipped at that point and got in my Q5, I then went back to the dealership and demanded a loaner car, at that point the Audi rep had left who by the way never acknowledged my existence and all of a sudden a loaner car appeared, there must have still been an issue with the car or else why then would they have accepted the vehicle for repair again, Then last night i received a voice mail from my attorney, Audi has offered a repurchase or replacement , Hell no to any replacement , i am free fromAudi and also their direct injection engine carbon buildup issues which had also concerned me and audi even acknowledges the issue in their engine patent, looks like down the road the same issue as with the coil packs, Audi sucks and I will never ever consider a VW or Audi product again, ever !
what, I am so happy to be rid of it, it is amazing how many flat bed tow trucks are always pulling into the dealership, I have no intention ever of purchasing an Audi or VW product ever again, at least now with my new Acura I can drive less than 10mph in slow traffic and not get " jerked" and " lurched" around!
By the way: I recently test drove a 2.0 FSI here in Mexico City (high altitude as at about 7000 ft). I was surprised at how responsive the rather small engine was (a lot better than a Alhambra/Sharan (Seat/Volkswagen) with a 6 cylinder engine.
As to the "gap" when accelerating from a stop: yes, I felt it, too, and was less in S-mode, but I guess one can indeed get used to it. What probably annoys users (in this as well as in similar German forums) is the following: as the immediate response is the lack of a "kick", one steps on the gas pedal, therefore, once the clutch has fully engaged and the turbo "bites", the engine is getting more gas than it normally would and the car accelerates strongly, thus making the initial "lag" even more evident. Mind you, it is not that the car was not moving at all after accelerating from a stop, just the irregular pace of acceleration is what may drive people crazy.
I hope to be able to test a 3.0 TDI these days and see if the same occurs.
By the way: the car I tested (owned by a colleague, with 5000 k on the odometer) had no problem whatsoever between 1st and 2nd gear (I did all the forum-recommended tests) - shifting was incredibly smooth.
Hope this helps.
By the way: I recently test drove a 2.0 FSI here in Mexico City (high altitude as at about 7000 ft). I was surprised at how responsive the rather small engine was (a lot better than a Alhambra/Sharan (Seat/Volkswagen) with a 6 cylinder engine.
As to the "gap" when accelerating from a stop: yes, I felt it, too, and was less in S-mode, but I guess one can indeed get used to it. What probably annoys users (in this as well as in similar German forums) is the following: as the immediate response is the lack of a "kick", one steps on the gas pedal, therefore, once the clutch has fully engaged and the turbo "bites", the engine is getting more gas than it normally would and the car accelerates strongly, thus making the initial "lag" even more evident. Mind you, it is not that the car was not moving at all after accelerating from a stop, just the irregular pace of acceleration is what may drive people crazy.
I hope to be able to test a 3.0 TDI these days and see if the same occurs.
By the way: the car I tested (owned by a colleague, with 5000 k on the odometer) had no problem whatsoever between 1st and 2nd gear (I did all the forum-recommended tests) - shifting was incredibly smooth.
Hope this helps.
I started experiencing the 2-->1 bump at around 400 miles, only then did I find this thread, unfortunate.
Went to the local Santa Monica service center this morning without an appointment. My goal was to see how it was handled. Foreman went around the block and we replicated the problem, at which point he pretty much said:
1. This is how this car works
2. Audi corporate is aware of the issue, but it is not considered a problem
3. You should keep on driving to see if things break in and Audi makes updates all the time
So basically not help at all, they would not accept the car for service. I will be going back to Keyes where I bought it, this time with all of the forum posts printed. Any further advice on successful tactics?
good luck!!!
I had spoken to the service department and they gave me some hogwash about the car breaking in. My wife was enamored with the car and I didn't have the time to pick up a fight so I decided to live with it.
The good news, the hard downshift completely went away at around 1400 miles and has been clean for the last month or so. Not sure what caused it, whether I got lucky, or whether there is truly a break-in period in this regards but wanted to share my experience. I think maybe there were other people in this situation that never came back with an update.