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Comments
So I fixed the regulator myself with a metal regulator bracket purchased through Amazon. There are some helpful youtube videos to see how others have fixed this. I went the route of bending down the tab holding the bracket in the track (but you probably can only do this a few times before the metal fatigues and fractures).
I share the same feelings of disgust and disappointment with the company I have been a loyal to for 15 years. I can guarantee Chrysler that this failure of theirs will cost them dearly in terms of brand image and loyalty.
This is the link that has the extended warranty info.
(I asked them if they could just replace the part anyway in that one window, but they said no, it had to break first.) :-(
Go figure.
I don't think that I should have to pay for anything. My opinion Jeeps from 2004 on should have been recalled because of the windows keep falling, but i was informed by the Chrysler that only 2006 and 2007 was recalled on that , that is not right. I am going to make a complaint with BBB about this, and am looking for people that has the same problem I do with their Jeep windows. Please email me at [email protected]
BBB.org/us/auto/line/lemon/law
and the local BBB.
WE HAVE TO MAKE EVERY ONE AWARE OF THIS EVERY WHERE...SO JEEP DOES SOMETHING ABOUT THIS.
It shouldn't matter how old is the jeep. The problem still the same. the part that they use to hold the windows is made out of plastic. If a car is 4by4 how can that car be useful for off road trip if there is chance of the window is going to be falling down and we have to spend money to replace it. That is not right and it is not safe.
Here is the link to the story:
http://www.azcentral.com/12news/consumer/articles/2011/11/03/20111103Defective-J- eep-Window-11032011.htm
Chrysler says it is limited to one model...that was a little lie of omission since they didn't say it was several years of the Jeep Liberty model. Not quite factual!! Big surprise. I guess they selectively help people, or when they are challenged by a TV station that might give them negative publicity. I am giving them as much negative publicity as I can...posting my frustration often on Facebook, telling all my friends and family, etc. I sent a letter to Chrysler over a month ago...no response. I'm done being patient....now I will lodge complaints with every agency I can think of!! Come on people...we need to stand up for what is right!! Be heard!
P.S. They didn't give me a hard time at all and everything will be free of charge concerning the windows.
Can you post a copy of the letter from Chrysler, so that we can all see what they wrote, please?
What are the details of the extended warranty for 7 years? Is this a Chrysler thing, or a third party offering through a dealer?
Jeep Liberty Window Problems By Year
01(1)
02(22)
03(47)
04(49)
05(28)
06(255)
07(113)
08(1)
09(1)
* Accord owner brake complaints by year over the last decade. (source)
Chrysler Extends Jeep Liberty Window Warranty
In late 2010, Chrysler sent out this notice to 2006-2007 Jeep Liberty owners:
"This letter is to inform you that the warranty period has been extended for Window Lift Plate repairs on your Chrysler Group LLC Jeep Liberty to 7 years from the vehicle's original in service date with no mileage limitation. This extended warranty coverage applies to Jeep Liberty model years 2006-2007.
We are extending the warranty period for Window Lift Plate repairs because some vehicles have experienced repeat concerns with window components. If your vehicle is operating properly, there is nothing you are required to do. If you are experiencing the conditions as described in this warranty extension within 7 years from the vehicle's in service date, simplycontact your dealer to have the repairs performed. Your dealer will inspect the window regulators for proper operation and repair if necessary.
If you have already experienced this window regulator concern and have paid to have it repaired, you may be eligible to receive a reimbursement. You may complete the enclosed Customer Reimbursement Claim Form and send your original receipts, invoices, and/or repair order to the following address for reimbursement. Your claim will be acted upon within 60 days of receipt:
Chrysler Customer Assistance Center
P. O. Box 21-8007
Auburn Hills, MI 48321-8007
If you have questions or need any assistance, please contact your dealer or the Chrysler Customer Assistance Center between the hours of 8:00 AM and 8:00 PM, EST. They can be reached at 1-877-426-5337.
Please keep this letter with your vehicle's other warranty information for future reference if neccessary. The warranty extension applies to the above components only, the other terms of your warranty remain the same.
Chrysler is taking this action to demonstrate its commitment to your continued satisfaction.
This extended warranty apparently doesn't apply to 2006 Jeep Liberty's with a build date before March 16, 2006 -- to find your Liberty's build date, check the label on the driver's door edge. Either way it's still worth a call to the dealership. So far we've heard only good things about people being able to be reimbursed by Chrysler for their previous window repairs. Nice work, Chrysler.
A letter, and the actual work get done, it is very different.
I was told by the manager of Chrysler in Las Vegas where I live, that he will look at my window, but can't promise me that he will fix it without charging me. Explain that to me then? Also i have called the 800 number for Chrysler, and i was told the same thing, that they can't do anything to help me, that I have to pay if I want the window fixed.
The same window 3 times. Isn't that a bit add?
And I have no small children.
I take very good care of my jeep, cause I love Jeeps. However this window issue is really turning into a pain in my [non-permissible content removed].
Even though it is a 2006 Liberty, they tell me my VIN number is not right to have the extended warranty apply. The worst part: I know it is going to happen again! It is so frustrating I don't know what else to do. I am thinking of taking Chrysler to small claims to attempt to get these windows fixed once and for all.
Chrysler Extends Jeep Liberty Window Warranty
In late 2010, Chrysler sent out this notice to 2006-2007 Jeep Liberty owners:
"This letter is to inform you that the warranty period has been extended for Window Lift Plate repairs on your Chrysler Group LLC Jeep Liberty to 7 years from the vehicle's original in service date with no mileage limitation. This extended warranty coverage applies to Jeep Liberty model years 2006-2007.
We are extending the warranty period for Window Lift Plate repairs because some vehicles have experienced repeat concerns with window components. If your vehicle is operating properly, there is nothing you are required to do. If you are experiencing the conditions as described in this warranty extension within 7 years from the vehicle's in service date, simplycontact your dealer to have the repairs performed. Your dealer will inspect the window regulators for proper operation and repair if necessary.
If you have already experienced this window regulator concern and have paid to have it repaired, you may be eligible to receive a reimbursement. You may complete the enclosed Customer Reimbursement Claim Form and send your original receipts, invoices, and/or repair order to the following address for reimbursement. Your claim will be acted upon within 60 days of receipt:
Chrysler Customer Assistance Center
P. O. Box 21-8007
Auburn Hills, MI 48321-8007
If you have questions or need any assistance, please contact your dealer or the Chrysler Customer Assistance Center between the hours of 8:00 AM and 8:00 PM, EST. They can be reached at 1-877-426-5337.
Please keep this letter with your vehicle's other warranty information for future reference if neccessary. The warranty extension applies to the above components only, the other terms of your warranty remain the same.
Chrysler is taking this action to demonstrate its commitment to your continued satisfaction.
This extended warranty apparently doesn't apply to 2006 Jeep Liberty's with a build date before March 16, 2006 -- to find your Liberty's build date, check the label on the driver's door edge. Either way it's still worth a call to the dealership. So far we've heard only good things about people being able to be reimbursed by Chrysler for their previous window repairs. Nice work, Chrysler
This problem with the cheap regulator must be over more than two years..
Anybody had a 2005 failure ??
I agree with stepping backwards with the plastic that's why i returned the new assembly
I have a 2007 Liberty (Cherokee here in Australia) and once the plastic bits started failing, bought a set of the metal parts.
Do yourselves a favour and have a look here: http://www.steigerperformance.com/
I printed a copy of the letter and took it to LUM'S Chrysler/Jeep/Toyota in Warrenton, Oregon. They contacted Chrysler to verify the warranty extension was real, then made an appointment for a few days later to replace not just the broken one, but ALL FOUR window regulator lift plates with new improved ones, at absolutely NO COST to me. Thanks to both Chrysler and Lum's service department, and thanks again to you for posting a copy of the warranty extension.
Will Chrysler honor the recall of a bad window regulator in a 2007 Jeep Liberty? I know I got a letter about it years ago. Mine just went out on me.
I have a 2007 Jeep Liberty Sport. Every regulator broke. One of them twice. The first time it happened the service manager told me to call Chrysler. They knew they had defective regulators. They paid to replace all of them . I received an extended warranty for this problem. I keep a large black plastic garbage bag in the car in case another one lets go. Open the door and pull the bag over the window. It will keep out the weather until you can get it fixed.
I AM AS DISMAYED AND P//Od AS ALL OF YOU. I AM THE OWNER OF A 2006 JEEP
LIBERTY, TOP OF THE LINE. I AM ALSO RETIRED, SO I DON'T DRIVE MUCH. I
HAVE HAD BOTH REAR REGULATORS FAIL AND THE WINDOWS FALL INTO THE DOOR. THIS HAPPENED IN 2011. THE LIBERTY HAD 11,000 MILES AND LESS THAN 12,000 MILES. THE FAILURE HAPPENED 4 OR 5 WEEKS APART. I READ IN EDMUNDS. THAT CHRYSLER
THIS IS A FOLLOW UP TO MY JUNE 1 POST. I CALLED THE CUSTOMER ASSISTANCE
PHONE NUMBER AND I TALKED WITH DEBBIE, A CHRYSLER EMPLOYEE. SHE WAS
VERY PROFESSIONAL AND THOROUGH. I DID FIND OUT SOME INFO FOR THOSE
WHOSE 2006/07 LIBERTIES ARE IN THE ORIGINAL 2 YEAR EXTENSION EXTENDED
TO 7 YEARS AND NOW 10 YEARS. I ALSO FOUND OUT THAT MY LIBERTY IS NOT
COVERED. I DID TELL DEBBIE THAT I WOULD BE BAD MOUTHING JEEP/CHRYSLER
FOR THE REST OF MY LIFE. I ALSO ASKED DEBBIE TO PASS ON MY DISDAIN FOR
BOTH OF THEM TO HER SUPERVISOR, HER SUPERVISORS SUPERVISOR, AND HOPEFULLY IT WILL GO ALL THE WAY TO THE TOP. I ALSO TOLD HER THAT MY
NEXT LETTER OF COMPLAINT WILL BE IN FACEBOOK. I THINK THE THREAT OF FACEBOOK MADE AN IMPRESSION ON HER.
Posts in ALL CAPS are hard to read, so as you make the rounds to Facebook and Twitter, etc., I suggest you use sentence case.
I seriously doubt they are unaware of the issues but I haven't come across anybody helpful at Jeep thus far. I never received a letter in the mail regarding the warranty as my address likely wasn't updated. Anybody have any inside info on this warranty?? Any help would be greatly appreciated.