Buick Enclave Audio Problems

eemsu

Mine and other detailed experiences with this problem can be found through google search "gm high pitch noise". I don't know the current status of the service bulletin below but you probably should talk with your service center manager about #PIT5166 and check, hopefully the instruction to service is no longer inaction. I see someone posted on June 10th this year:
"GM Service bulletin #PIT5166.  New radio installed today and sound is GONE!!!!!"

augris

Mine is a 2010 model and I also have this problem. Audio makes a pop sound and audio/nav screen goes blank and all audio, to include blinker indicator noise, shuts off. Usually it works again if I park for awhile and restart the engine. Other times it will come back on its own after awhile. It makes a loud clicking noise and then everything comes back on. I have to reset the display clock after each incident.

ltsofga

It only happens about 20% of the time, but it is annoying and definitely a safety concern: here is a video, if anybody can help, it would be great:
https://plus.google.com/u/2/108815216291161197997/posts
watch ANY of the enclave videos of how the radio and turn signals are somehow tied. Dealership has replaced radio and the entire instrument panel in the past two months...2012 Enclave Blinker Noise Missing

deecaraballo

It was so refreshing to read some of these posts. My dealer made me think I was going crazy. Didn't think to Google "Enclave radio issues" until now...
I purchased a 2013 Enclave in May of this year. A couple weeks later I had to bring it in because my radio wasn't sounding right. So they replaced the amplifier. When picking it up from service, I started noticing a very annoying popping sound and I thought it was bad tweets, so I brought it in again. It didn't do it all of the time, and it was more noticeable with blue tooth than any other source. I was told it was a compatibility problem with my phone carrier and the car. So I purchased an mp3 player, and I was still experiencing issues! I brought it in again, and they kept it for three days, only to give it back to me and say that they had not found any issues. Thinking it was just me, I went ahead and upgraded the sound system. It sounds awesome now, but still the popping sound, and now, once in a while it'll do a really loud pop as if it had blown up and it resets, dumps out the DVD, reboots...the works. I don't think is fair that I wasn't helped and I'll potentially end up having to buy a new receiver when I see that related issues have been reported in the past and it appears to be known. What is the next level if service refuses to help me?

texbywayofga

We own a 2008 Enclave (with 115K miles) and this month have experienced exactly the same problems indicated by tpp123. The screeching sound would be emitted when the blinker was turned on, the doors were locked/unlocked, raised the back hatch, etc. It was completely unbearable and intolerable! Plus no audio features worked at this point. We took our Enclave to the dealer, where we were quoted $2400 for a new replacement or $1700 for a refurb unit! We just had them unhook the radio until we can find a suitable resolution. So for nearly a month, I have had no radio/XM/iPod, no back-up camera, no DVD, no blinker sounds, no door chimes, etc. Since we bought this car used in 2012, we have had close to $12K in repairs - while it's a beautiful car, it has been a lemon. I'm really disappointed in my GM product. Let's see what GM says.

dpirkl

We have a 2013 Enclave that the radio makes a loud popping noise a scares the #$%^& out of you. We took in to the dealer in June of this year and they said that they changed out the radio but it still happens. It seems that it happens when it is hot out and after you run the car for about 30 minutes. We again took it to the Buick dealer and they are stating that since they have not heard the popping that they cannot do anything about it. I asked the Manager to reach out to GM and see if there is some issue but he refused to do so since he could not make it happen. I guess that since they have not heard it that it doesn't exist...They still have the car (and we have their loaner). I expect them to fix it. Anyone else heard of a load popping noise?

dpirkl

Correction, it is a 2014 Enclave

gmcustsvc

dpirkl said:

We have a 2013 Enclave that the radio makes a loud popping noise a scares the #$%^& out of you. We took in to the dealer in June of this year and they said that they changed out the radio but it still happens. It seems that it happens when it is hot out and after you run the car for about 30 minutes. We again took it to the Buick dealer and they are stating that since they have not heard the popping that they cannot do anything about it. I asked the Manager to reach out to GM and see if there is some issue but he refused to do so since he could not make it happen. I guess that since they have not heard it that it doesn't exist...They still have the car (and we have their loaner). I expect them to fix it. Anyone else heard of a load popping noise?

We're sorry to hear your 2014 Enclave is in the dealership, dpirkl. If you'd like to send us your VIN, full contact information and dealership name we will gladly follow up with them for additional details. We're available via private message, or email at socialmedia@gm.com.

Amber N.
GM Customer Care

dpirkl

dpirkl said:

Correction, it is a 2014 Enclave

Well, we got the car back and the Dealer _Randy Marion Buick did not do anything and stated that they don't want to just "through parts at the problem" as that is would be a waste of money. How about the waste of money we paid to have a car from GM. I don't car what it cost GM to make this go away, I guess they don't car that I spend $27,000. WE have a case number through GM customer service and we informed the Randy Marion. They stated by me calling them just makes the issue worse,,, HOW SO? The mechanic was nice enough to talk to us but he also stated that it cost money to just replace parts... I agree but I don't care. Funny, he asked that the next time that we have the problem that we drive the car there while it happens... REALLY? I plan to continue expect that GM fix this no matter what Randy Marion Buick whats!

pfri1

I have a 2008 Buick Enclave. The speakers were making popping noises this morning and then the radio and blinker sounds have gone silent. They still operate but have no sound coming from them. From reading these posts, this is apparently a fairly common and known problem to GM for which they seem to not want to take any responsibility. I certainly hope to replace this vehicle soon and it will NOT be with a GM product. We have already replaced the transmission due to broken wave plates (also a known problem on other forums). My mechanic replaced it with a Ford wave plate and said I should have no more problems.

iasgurl

I had the same problem in the summer 2014 with my 2008 Enclave. Sounded like a Transformer was inside my car. Local mechanic sent me to a sound system installer who diagnosed a broken amplifier. New part cost about $250 from local dealer and installed by stereo expert for $100. Not an easy job because it's located behind the dash. Part is about 12" x 9".

blueize

I have a 2012 Buick Enclave! I really love this car, but this last week, my radio just had nothing but static. My husband said that maybe it was the antenna so we swapped his dodge antenna out for mine. Although his radio wasn't perfect signal it worked. My radio still did not work with his antenna. I remembered searching the Internet for enclave radio problems and had seen a posted video where someone had pulled the plugs in doors and water had ran out of the plugs. Although this did not fix their problem, I thought we should check mine. Sure enough there was plenty of water in all 4 plugs. We drained them and tried the radio again and guess what, it worked. I am guessing that eventually it probably would have shorted everything out ruining the radio. I contacted the dealership to ask if this issue had ever been brought up or if there was a recall on this and was told no.They said had never heard of the issue. We opened the doors and unplugged all the plugs and left them hanging down to dry out for a while. It seems to be working fine now. Makes me wonder how many people have paid for new radios created by this issue? Does anyone have any clue how to fix this issue or should there be recall on it?

blueize

Also, I forgot to mention that the dealership recommended that I bring my auto in to be checked out, but that since it was no longer under warranty that they would charge me!

danderson12

I have a 2008 Buick Enclave.  This morning when I got in the car it was making a loud popping nouse from the speakers. No audio is working of any kind just tge intermittent pipping which driving me insane. I drive for a living please help resolve.  Mileage is 86981. Need help asap. 

superdad53

I have a 2008 Buick Enclave and am currently on my 3rd replaced amplifier in 3 1/2 years. The dealership wants $750-$800 to replace the amplifier each time offering no explanation for the problem. They note on the service ticket that there is corrosion around the terminals of the amp. I paid their fee the first time. The last two times I bought the amp & replaced it myself. Today after washing the car I noticed water leaking onto the floor boards on the driver side which explains the corrosion seen on the amp. Is there a known problem or fix for this? I'm wondering if the water is coming through the driver side door jamb??? Any comments would be greatly appreciated.

tazbeckydb

I also have had this popping  sound  in my 2008 enclave for about a year. Then about 3mths ago we lost every sound in the car. Took to the dealer and wanted to show him some of these problems that u all have talked about and he didmissed me and them saying you can put anything on the net. So now what am i supposed to do. 
Thx

stever

Try opening up a case with Buick. Or find a better dealer.

vick_1980

Hi every one. I have a 2008 buick enclave and the sound for everything stopped. No stereo,  backup cam sound, signal sound, no sound.
I have check all the fuses and they are fine. 
Any ideas or suggestions are welcome. 
Thank you

abebacanli

Hi, I have a 2011 buick enclave which I bought one month ago and I experience the same problem. No radio, no back up cam sound, no signal sound, no sound at all. GM dealer said that new update of radio system would cost about 800 dollars. Beside, it rained during all the night and the upper light system started to drop water. I have seen for the first time a vehicle is dropping inside water when it is raining. Furthermore, it was dropping on navigation and other electronic systems while stopping and accelerating. I have recorded three videos. As I am an Uber driver, tens of my riders have also witnessed this annoying experience.