Did you recently take on (or consider) a loan of 84 months or longer on a car purchase?
A reporter would like to speak with you about your experience; please reach out to PR@Edmunds.com by 7/25 for details.
A reporter would like to speak with you about your experience; please reach out to PR@Edmunds.com by 7/25 for details.
Options
What is the best full-size pickup truck available?
This discussion has been closed.
Comments
Rob Lee and his family purchased a 2000 F-350 truck from Bo Beuckman Ford in Ellisville Mo. in March of 00. At 160 miles Mr. Lee started noticing problems with the truck. 4 of the 6 tires were worn on the outer edges like the alignment was off. He called Bo Beuckman Ford to set up an appointment and explained the problem to the service writer who said " Don't bring it here, we don't want to see it, take it to a tire store". Furious, Lee called back and talked to someone named Randy who reluctantly scheduled an appt. An alignment check was done, then he is again told it's a tire problem. Take it to a tire store where the 6 tires are replaced at 900 miles. Shortly after this, at 1360 miles, Lee noticed it bellowing smoke on cold start up, a grinding-rumbling sound in the drive train, the steering pulled left, and a rattle in the right rear door. Another appt. was made for 4-6-00. After 22 days, he is called and told "Your truck is ready for pickup". When asked if everything went ok, they said, "We put a clutch in it and that didn't correct the grinding sound. Now that sound is normal and there is nothing else we can do about it. We couldn't duplicate the smoke problem. The rattle was a loose cab mount and we rotated the tires and now the steering pulls to the right. Lee said his truck still pulls, smokes, and has a grinding rumbling sound, also nothing was done to correct the tire wear. You say the truck is ready for pick-up? At this time the General Manager of Bo Beuckman, Larry Perez said "This has too many problems for a new unit. I'll have Tom Hoff (Truck Mgr.) look in the pool of vehicles we have to pull from and locate you a new truck and get back with you". Then Lee's told there are no other vehicles comparable to yours. Several days later, Larry Perez calls Lee and said "There is nothing wrong with your truck. Get it off my lot!" Lee was dumbfounded by this sudden drastic change in Perez's perception of the truck. He called Jim Helms (Service Mgr.) and is told the truck has unresolved concerns and is given an application for the Dispute Resolution Board. At this time, he refused possession of the truck until all problems were resolved. Lee requested a hearing in May 2000. Then 8-18-00 he received the DSB ruling " The Board has decided to have Ford Motor Company replace your truck. The alignment/ tire pull, drive train noise, exhaust smoke concerns you report remain unresolved. Ford will provide you at no charge, any non transferable manufactured installed options". Lee accepts the offer. Tom Hoff and Lee order a 2001 truck. Lee adds several options that he expects to pay for. Next he is told by Ford that he must pay an additional $920 to get an identical truck. This means Lee will be charged twice for some items and pay for items already on the 00 truck. This also allows nothing for the 9 months of interest and insurance payments Mr. Lee made or property tax due 1-1-01. The new 2001 truck came in 11- 22-00. Tom Hoff tells Lee he must pay approx. $1500 instead of $920.and there is nothing anyone can do about the other losses. He also verified this with Larry Perez and is told, "No, there's nothing I can do for you! ". Tue.11-28-00, KMOV-TV decides to run a story about the truck. Perez calls Lee and offers to pay all losses and wave the $1500 if KMOV-TV will kill the story. The story airs at 10
PM Tuesday. Replaying video of the truck bellowing smoke 5 times. Wednesday, Lee calls Perez to reconcile this problem and is told "I'm not doing anything for you since the story aired". Thursday, Lee got a threat on his answering machine from Ford Motor Co. "I'll just have Tom Hoff sell your new truck to someone else if you don't accept our offer". Larry Perez continues to side step this problem blaming Lee and making excuses saying ,"Lee refuses to pay up grade charges" " there is nothing wrong with the truck" " all diesels smoke" Lee said "I paid Bo Beuckman Ford $30,000 and they and Ford Motor Company act like they don't care if I have a truck or not". "I have repeatedly been on hold as long as 45 minutes waiting for Larry or Tom to come to the phone". Lee waited days and not had phone calls returned, " Bo Beuckman won't stand behind the product they sold me".
This truck has been at Bo Beuckman since April 6, 00 waiting for repair or replacement.
In spite of freezing temperatures Lee has been in front of Bo Beuckman Ford with an informational picket and says, " If I can keep just one person from the many months of agony and misery Bo Beuckman Ford has caused us, standing in the cold will be worth it"
$30.000
STILL
NO TRUCK
TV CH 4 newsroom 314-444-6333 to report a similar problem. Rob Lee 314-412-7016 L.M. www.flatratetech.com
If you think the above post is bad-it's nothing, Chevy and Dodge are both worse.
BTW Automobile Mag also named the Silverado C/K 1500 as their "best Full size truck"
You are always griping about the big 3 owners posting on the Tundra site - now you -a Tundra owner- are posting on a site about full size trucks.
winner. See pg 82, other contenders were: Chevrolet Silverado 2500HD Duramax,
Ford SuperCrew, Nissan Frontier SC, Toyota Tacoma Double CAB 4x4, GMC 2500 HD,
Ford Explorer SportTrac. I thought TRUCKIN' mag was for customized lowered truck
enthusiasts...
I never claimed Motor Trend awards had anything to do with quality.
As I recall - when the Tundra was named Motor Trend truck of the year for 2000 all the Big3 owners were claiming it was a meaningless award. They called magazines "comic books". They claimed any new truck would be named truck of the year.
Now that Chevy has won TOY(truck of the year) their tune has changed. Who is the hippocrite?
I will bet you that the new nissan full size truck will be truck of the yr next yr. Why because its always a first yr production truck that wins.
Hmmm
99 silverado new
00 tundra new
01 silverado HD new
HMMM only makes sense
Ryan
Good luck on this one now!
No matter what size the truck, it can only be "full-size" if it's from the big-2? (dodge is now a German company)Please explain this irrational viewpoint!
Between the wheel wells for all the truck should be the same right around 4 ft (a lil more).
Or do you mean depth? From bedrail to the bed?
Ryan
Thanksgiving we stayed at my aunts and it was parked next to a F250SD CC long bed. I wish i had my camera to take a pic.
Ryan
the comic book suggestion still means nothing to me...
....what other topics have real discussion?.....see ya!
- Tim
You can't compare one to the other. They're just too different. Same with throwing 4X4 into the discussion. My opinion on the rice grinders is that they aren't full-size, but probably suit somebody's need.
i'm not sure why you have come here but i thought the idea was to see what people that already have trucks thought of them. i don't feel that anybody forced an opinion on me before i bought my truck. i came to learn the good and bad about the trucks. sorry you got a bad taste.
any more lame theorys?
- Tim