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Comments
This situation is also with the 2008 328xi for it recently happened to me with only 66K miles. The worse, shutting off on me while on the highway (regular highway speeds). Not a good feeling to have when car was repaired for an "excessive fuel amount" diagnosis 2x within a 2 week period and told ready for the road (a third time). Come to find out: fuel pressure issue was valid and a fuel tank and module was needed. ($3100 repair) // Chances of me every feeling "safe" with a BMW again, slight to none...for did not expect something of this magnitude to take place with "low" miles.
I bought a used BMW x3 28i 2017 model from BMW Durham in Dec 2020 with 74K mileage. The car had passed all safety tests before they delivered it to me. It runs without any issues for seven months. Unfortunately, today the vehicle stalled in motion in the middle of a city street without warning or alarm. The dashboard lights were on, but the speedometer was at 0 rpm, and I knew the engine had died; I immediately tried restarting the engine. While the engine cranked, I was in park, and the engine would not kick in despite turning over after repeated tries and being unable to move off the lane. Immediately I called BMW roadside assistance; they advised me to pull over the car to a safe place. However, It is sad and frustrating that there is no option for a vehicle with engine failure manually switched to "N" neutral gear! (no complaints on the customer support, though). After a few calls, BMW customer support arranged a tow truck with a wheel lift (Make sure that you get a Wheel lift in the first place, the flatbed Tow truck can't lift your car if it is not in "N" gear.). Finally, it is diagnosed as a Fuel pump malfunction and replacing the entire unit to fix the issue.
The fact that the car claims the highest safety standards has a significant failure suddenly and creates a life-threatening situation with cars barreling down at 40 mph is worrisome and poses issues with the Quality of critical components. Since yesterday, I have read several similar posts with comments on various forums regarding critical parts failures in motion. In BMW, who knows, might be in all their versions!!. I Wonder what action is taking to safeguard its customers' safety (no 1 priority) outside the Fancy advertisements. Imagine it happens again while going on a highway at 100 km/hr speed Finger crossed!...
Besides this, I am overwhelmed with BMW customer support. My car got repaired just in 1 day; they replaced the HPFP control unit and pump assembly. The total cost come to $1,600 (CAD); luckily, I had a VSC warranty and everything covered under that.