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Ford Explorer - My Ford Touch issues

nvbankernvbanker Posts: 7,285
My new Explorer has 1500 miles on it. I have had to reboot the Touch twice already, it either freezes up, or blanks out completely. Anybody else have this problem and if so, can anything be done about it?


  • urdeadurdead Posts: 13
    I have a new 2012 limited and have the same problems you have had. MFT is broke and Ford is aware of the problem but does not know how to fix it.
  • nvbankernvbanker Posts: 7,285
    Oh boy, that is not good news. If yours is currently inoperative, disconnecting the negative battery terminal and reconnecting will probably reboot it and make it work again. That's what I've been doing successfully, so far. Not happy about it. This is my 8th Explorer, and I've never had one with a problem out of the box before. Grrrr.
  • I have had my 2012 Explorer for only FOUR days, my screen went BLACK for 10mins tonight after hardly working at all the first half of the day! Even though it did come back on, I will be taking to the dealership first thing in the morning!! Please keep any info you have up to date on this message board. Good Luck!
  • phantom19echophantom19echo Posts: 2
    edited October 2011
    These problems are well known. I have problems with many areas of the system on nearly a daily basis. I have not personally be told when these issues are being addressed not have I read it anywhere. I have heard rumor, (mind you it is only that), that it will not be until first or second quarter of next year.
  • Took mine to the dealership yesterday, they pulled the fuse and did a master rest on the system. I was also told a huge overhaul is being done and will be completed in Jan 2012. Ford owners will be mailed out a flash drive to load on the system. *Fingers crossed*
  • I have had my Explorer XLT for a couple of weeks... first of all My Ford Touch system isn't that tuff to ... it did go black... they tried to disconnect battery... upload a new update.. but being that the vehicle was built on Sept 1 I would guess it would have the latest... any way this past weekend (out for about 4 days)suddenly the system came on with a Microsoft sync update... and popped back on ... just like before..nothing lost... everything works.. but still getting the new unit tomorrow... growing pains... still worth it..

  • explorerx4explorerx4 Central CTPosts: 13,744
    I have not had any issues with mine. It built in early May.
    2017 Ford Fusion SE 2017 Ford F-150 Limited
  • nvbankernvbanker Posts: 7,285
    Very glad to hear they're not ALL bad. In retrospect, why should I be surprised? The software is Microsoft, I believe. My computer crashes once a week, why shouldn't the Touch do the same??? :P
  • I think that Microsoft just provided the OS/Platform. I think the application was written by Ford or one of it's contractors. The way I read it was that Microsoft was contracted for the rewrite. However, all of this is based on second-hand information.
  • nvbankernvbanker Posts: 7,285
    Maybe the K & N air filter will fix the MFT? :shades:
  • My 2012 Exployer XLT with 400 miles on it has the issue with MFT going blank. Will be bringing in for service. They did say that disconnecting battery will reset the s/w. I sure hope this isn't going to happen alot. My ford dealer/service is 30 miles away. Any information anyone has to offer would be helpful.
  • nvbankernvbanker Posts: 7,285
    I now have 7000 miles on mine. The MFT locks up all the time. Given a minute or two, it usually clears up. If severe, I do disconnect the battery and reboot it, but usually it will do that on its own shortly. My beef with it is the continual lockup it seems to do. WHEN it works, it's awesome in every way. They keep saying a software upgrade is coming to fix it. Until then, I'm quite annoyed by it. Shame too, because the rest of the car is wonderful. I love it.
  • We just bought a 2012 Limited 1 month ago. It had some quirky sync moments and now MFT does not work at all. After numerous phone calls I was told by a Ford representative (unofficially of course) that the company had re-contracted Microsoft to fix the bugs that exist. Microsoft developed the platform but did not do the entire software package. Supposedly, once the fix is made Ford will send a flash drive to EVERY sync owner to patch their systems. No known timetable and obviously a HUGE project. In the meantime we all suffer. Did anyone's salesman or dealer mention this stuff before you bought????
  • robr2robr2 BostonPosts: 8,863
    Have you reset the MFT system? By doing so you'll at least be able to use it.

    BTW, Ford has be beta testing the new system for over a month now. The update is expected by spring.
  • I am the Sync Specialist at Soerens Ford in Brookfield, WI. I have a lot of customers that have had similar issues to yours with My Ford Touch. The best thing to do is check your account for an update. Very likely there is an update available. This update will help cut down on the buffering time needed and will help My Ford Touch run quicker and more smoothly.

    You can download the update to an empty USB Drive. If that does not work call your local dealership and ask to make an appointment for the update. Check out our Sync Assistance information on our website

    Hope that this will help.
    Sync Specialist - Soerens Ford
  • emiadaemiada Posts: 1
    :mad: I just had my 2012 Limited Explorer at the dealer for the MFT update since my screen went black. I was told the MFT took a crap and needed to be replaced. When I got my car back and saw the new MFT which I was told was the updated verison from Ford I was pissed. It looks much cheaper and generic then the original verison I had. I am not happy with the new look. I paid a lot for my car and the options that come with it.

    I already called my dealer and was told they would speak with the tech who installed it. I was told they may have different levels of MFT now where the top of the line verison may only be included if you have navigation, which I do not.

    My dealer then went on to say if it is the new verison I may have to call Ford's customer service to complain.
  • nvbankernvbanker Posts: 7,285
    I don't blame you. But - the public has been largely dissatisfied with the complexity of the MFT in general, and Ford's initial quality ratings have fallen precipitously because of the difficulty in using MFT. So, Ford has "simplified" the function to make it easier to comprehend. Personally, I love the device. It does so much, so well and so efficiently. And mine has pretty much stopped crashing now on its own. I became a fan when it read my texts to me.... Unbelievable!

    Having said that - I doubt Ford will change your screen back - they will register your complaint, but unless they receive a buttload of complaints such as yours, they will respond as they should, with what their research says is the best satisfier of their customers.
  • earman68earman68 Posts: 4
    just got my one day old XLT and the voice command button on the steering wheel stop working, when pressed stopped asking for a command!!!
    when I press the button nothing happens !!!!
    any ideas, help !!
  • robr2robr2 BostonPosts: 8,863
    You have to hold it for a second or two in order to get the lady to acknowledge you.
  • earman68earman68 Posts: 4
    no help but thanks. not recognizing voice command for phone book or sirius radio station by "name".. lets than 1 week old and they have in service 2 days and told me a electric part called "A" something needs to be replaces and was ordered for tomorrow".. anyone familiar with this part or problem?
    fyi.. it will recognize number of radio stations..
  • rich3910rich3910 Posts: 1
    Purchased my explorer Feb sec and have nothing but problems from day 1 and it has had the upgrade put on it. I am unable to get a real weather map showing the weather, it is just a plain map, so they changed out the radio as sync said it was in the travel link, ok so that did not fix it. The past 3 weeks my phone book has disappeared and last Friday when I went to differant screens it showed nothing, then went blank and after driving around Sat and most of Sunday the screen came back to life. I have had it looked at many times and still no fix. Evan talking with Sync Tech and now I have come to the point that they do not know anything about MY TOUCH. Is there some one else that has had the same problems and got someone smart enough to fix it.
  • xfordman2xfordman2 Posts: 1
    I have had nothing but problems with this Explorer since I purchased it just over a year ago. Between the Ford Sync and the Sirius radio it has been in the shop five times. Any vehicle that needs over 100 fuses or breakers is bound to have problems. The biggest problem is that the three local dealers in our part of the country haven't a clue of what to do because they don't understand the owners and service manuals anymore than I do. I have had over 20 Fords in my lifetime and this is the last one I will ever even consider purchasing. They have the worst dealer network in the industry a bunch of bozos ripping off the public with their high service costs and lack of skill. I had my Ford Edge in four times for the same problem and never did get it fixed at the local dealer. Service sells almost much as Zero defects and Ford talks a good game, but it ain't happening. And guess what, Serius is even worse, talk about a bunch of dummies!! Latest issue, the weather radar no longer works. Turn it on and it places me in Chicago and I am nowhere near Chicago plus the radar function which used to work perfectly, no longer functions. All you see is a blank map with all the interstates showing up, but no storms, no clouds, no nothing. And all you get when you call Ford or Sirius is a series of Duhs and Dis and Dats.
  • explortionexplortion Posts: 10
    Purchased my 2012 Limited 12/1/11. Sync My Touch never worked from day one! I have returned to the shop more than 4 times. They have replaced the APIM and USB units. It has gotten better but never 100%. I believe when you buy a vehicle with a sticker of $44,600 everything should work! Ford reps keep blaming on my IPhone 4 but I installed the same phone in the Dealer's Sales Manager Explorer and it worked 100%. That vehicle had Nav and mine doesnt. It is now down to about 4 major issues like dead spots on the tabs being unresponsive. The Tech said its because there is so much going on in index that it takes a long time. The Turn by Turn works about 50% at best. The Bluetooth Streaming worked well until they installed the major upgrade. The Ford Tech they sent out knew less about the vehicle than me. I am at 7 months and 9300 miles. Why was I not told about this until after I discovered it as I drove away on delivery! I am looking into the New York Lemon Law as I just can't take it anymore. I can't let my wife take it anywhere because I would get a call 5 minutes after she left with the problems. She depends on directions so she bought a Garmin. On several occasions the radio FM comes on randomly. The Vehicle Health report finall worked after six months. Does anyone with the NON-Nav unit have similar problems? The Ford Tech told me its an " Apple vs Microsoft" issue. Right now it's my issue because I am stuck with this 45k nightmare! Ford has screwed up one of their most reliable vehicles and is in denial. I want my truck replaced or refunded. I have wasted too much time and energy to play Russian Roulette with the Sync MyTouch system on a daily basis. It is unsafe when a person like my wife is driving along and the radio comes on blaring unprompted and random.. Come on Ford step up like I did on purchase day. Very Unhappy with my EXPLORTION !
  • calsurfer2002calsurfer2002 Posts: 1
    edited July 2012
    I too have a 2012 Explorer Limited that I paid over $40K. Today I was told by the service technician "there are known issues with Sync and the iPhone, so maybe you should think about getting a new phone". I blew up...Are you serious, a new phone! How about they get their equipment fixed. How about they stop selling a product that doesn't work. $40K+ for a vehicle that I've had to take in for service at least ever couple months for a "master reset" even after the update that was supposed to fix everything. How about they give me my money back and I go buy a car that works as it's supposed to. How can Ford get away with it? There are SO many unhappy customers that are having the same exact issues and frustrations...what can we do???
  • nvbankernvbanker Posts: 7,285
    Well, first off, your dealer tech is wrong - I have an I-phone, and it works great with the Sync in 5 Fords I have, including my 12 Explorer. It works more dependably than my wife's Blackberry does. So that's out the door.

    Secondly, the "master reset" is done by removing the battery cable for a minute and restoring it. So just do that yourself when it locks up and save yourself a bothersome trip to the dealer.

    Yes, I do have to do that sometimes, maybe every 4 or 5 months, and yes, it annoys me. It was much worse prior to the upgrade, which did help a lot. Remember though, this is a Microsoft unit, and if you have a Microsoft PC, you know they crash fairly often, don't they? What did you expect? It's not the hardware, it's the software code that locks it up from time to time. Clearly annoying, granted, however, the unit does so much great stuff, I still like it, and would put up with it again to get the features it offers.

    I assure you, Ford is concerned about the issue, and is working assiduously on a permanent fix - but these problems don't turn on a dime. There are a lot of engineering changes needed to address such a problem, especially when the sub-contractor, in this case, Microsoft, is the problem. Somebody will eventually get sued, I assure you. They should have gone with Apple.
  • I am having similar issue to you. I purchased my Limited w/Nav on 12/3/11...HMM...Bad month? My latest issue is my clock will not keep time. It just stops...I just got it back from the dealership on Saturday after doing what Ford suggested and replacing the radio?? Did you ever get a fix?
  • Kirstie_HKirstie_H Posts: 11,077
    A reporter would like to talk to owners of Ford cars and trucks with MyFord Touch. If you fit this description and you’d like to talk with the reporter, please send daytime contact info to [email protected] by 4 p.m. Pacific/7 p.m. Eastern on Tuesday, September 11, 2012.


    Need help navigating? [email protected] - or send a private message by clicking on my name.

    Share your vehicle reviews

  • I have a 2012 Explorer with MY Touch. My USB does not work have the time. Keeps state USB cannot be detected. While it is loading commands. Not my Samsung Galaxy will not send or receive txt. Dealer says it is up to date.
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