Warning: Do Not Buy, Total Nightmare Hyundai Equus

jspinelli1

After many years of loving my Lexus, I decided it was time for a new car. After researching cars online, I decided to check out the Equus and loved the bells and whistles of the car, along with the look. It was July of last year when I test drove the car I wanted and I noticed some terrible thumping noise and some vibrations. The dealership said it was from flat spots in the tires and fixed it and it seemed just fine after that so I bought it. This turned out to be huge mistake.

As soon as I drove it home I noticed more vibrations and the dealership claimed it was probably a balance issue this time. I brought it back in after a week and they supposedly fixed it by replacing a balancing weight. I went away on vacation for a little while, came back and the car was still not driving right. This is now October, I bring it in again and they changed the drive shaft, and two rear axles. Car still vibrating. Now it's November. They tell me to bring it in later in the month when they would have new tires and a regional manager could speak with me.

SO I wait and on Nov. 25 we test drove the car with the regional manager and service manager of the Alexandria Hyundai. We ALL agree the front end vibrations are still there. The local manager says changing the tires in his opinion would do nothing. The regional manager asks me to wait ANOTHER two weeks for some engineers to take a look at it and I told him I'd had enough. I told him the car was a lemon and I wanted a new one to replace the POS they sold me. They've declined and I've hired a lawyer.

Stay away from the Equus, and for that matter, stay away from Alexandria Hyundai in Virginia. Not worth the headache for the extreme price tag. Dreaming of having my old Lexus back!!!

wrelessb

I have the same problem with mine. Ate brand new Michelin Pilot tires in 7 months and 7000 miles. Steering pulls hard to the side. They've tried everything. Did they ever resolve your issue?

mothersilm

I bought this accident-free 40,000-mile car 9 months ago, relying on my research and the good reviews. However, it appears that the Hyundai Equus model has yet to master the finesse that is required in high-end vehicles. Now at 48000 miles, the leather covering of the dashboard has lifted from its base (see pics). I took it to Rick Case Hyundai service department (and to many other experts in the upholstering business) and was told that the leather covering of the dashboard has shrunk and may continue to shrink further (see attached pictures). The dealer claims that several similar issues had come up and if this car is over 5 years old, it is no longer under warranty and may be fixed at a cost of $4,500.00. The high cost is due to the front windshield and the dashboard that must be removed. I was also advised that the Equus and the now G90 models are warranted for 10 years or 100,000 miles for power train (engine, transmission, and differential) only. The electronics or any other component is warranted for 5 years or 60,000 miles. In addition to the above issue, when cruising (with cruise control activated) on the expressway at 75MPH, the car would suddenly shut off, slowing down considerably, and would self-power-up a few seconds later. At other times, the brakes would self apply when passing or being passed by vehicles on the adjacent lanes almost causing me to be rear-ended at high speed. I was advised that one of the taillights showed condensation inside of it, a fissure on the taillight assembly that allowed water to get in thereby shorting the entire electronics. Dealer cost for the repair, $1,800.00. I called Hyundai and was flatly told that it was my problem to have it fixed, not theirs as the car, just recently being over 5 years, was out of warranty. I ended up fixing the tail light at a cost of $1350.00. I still have the tail light assembly, it had about one-half gallon of water inside, however, the technician was baffled as to how the water was able to get inside of it as the unit appeared well-sealed, without any cracks and unbroken. Although the vehicle is a performer, it appears that Hyundai is lacking in the area of quality control that is required in high-end vehicles. The above-mentioned issues, if not properly addressed by the vehicle manufacturer, will eventually result in fatalities. Also, small and annoying defects in these vehicles are proven to be super expensive to repair. Hyundai/Kia is going to have to do a lot of work to regain my loyalty. Hello BMW, CADILLAC and MERCEDES...