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brake and cradle problems on 2000 Impala

My parents own a 2000 Impala. The first problem they had, was a shimmy in the steering wheel when the brakes were applied. This car has less than 20,000 miles on it. They turned the brake rotors at the dealership and said that this would fix the problem. On the return trip, they noticed another noise. They should have immediately returned the car to the dealership and twisted some ears in my opinion, but, when the checked the car again, the cradle was bad under the car. The past experiences with this dealership, with an Oldsmobile, they rotated the tires and did other service work, and the car immediately wore the tires out and road like a wagon. Then the transmission went out with under 20000 miles on this auto. Are there any more people have this problem, or should I push for them to call General Motors and complain?
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Owner's Clubs>Chevrolet>Chevrolet Impala
See ya there!
TSB #00-08-61-003
Clunk/Pop Noise From Front Of Vehicle (Shim Rear Frame/Cradle Mounts)
2000 Chevrolet Impala, Monte Carlo
Condition
Some customers may comment about a clunk or pop type noise coming from the front of the vehicle. This condition can be duplicated and is most apparent during either a heavy acceleration from a stop or moderate to heavy brake apply at low speeds.
Cause
This condition may be caused by fore/aft movement of the two rear frame/cradle mounts in the frame/cradle assembly.