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How to Buy a Certified Pre-Owned Vehicle

Edmunds.comEdmunds.com Posts: 10,059
edited January 2015 in General
imageHow to Buy a Certified Pre-Owned Vehicle

Understand the differences between buying a certified pre-owned vehicle and buying any used car.

Read the full story here


Comments

  • I bought a 2009 GT 500 CPO car from Joe Myers Ford in Houston, TX. I arranged for the shipping and the car arrived with a tire nearly flat (filled with a liquid tire sealant) and a near dead battery (dead cell). The battery was the correct Motorcraft battery but was not original (2010 mfg date) and physically damaged. I sent the GT 500 to my local Ford dealership for state inspection. The car failed needing a control arm (covered under warranty) and the brakes were marginal (lower tolerance than what a CPO certification allows). When I complained to Ford corporate they were compassionate but nothing could be mandated to the selling dealership. Bottom line don't waste your money on a CPO car. It is a scam unless corporate hold the dealerships accountable for falsifying the checks and correcting discrepancies.
    Joe Myers believes the shipping company was responsible for everything that I am complaining about!
    Oh yeah never buy a car sight unseen...you can't trust a dealership....even a Ford dealership.
  • I bought a 2009 GT 500 CPO car from Joe Myers Ford in Houston, TX. I arranged for the shipping and the car arrived with a tire nearly flat (filled with a liquid tire sealant) and a near dead battery (dead cell). The battery was the correct Motorcraft battery but was not original (2010 mfg date) and physically damaged. I sent the GT 500 to my local Ford dealership for state inspection. The car failed needing a control arm (covered under warranty) and the brakes were marginal (lower tolerance than what a CPO certification allows). When I complained to Ford corporate they were compassionate but nothing could be mandated to the selling dealership. Bottom line don't waste your money on a CPO car. It is a scam unless corporate hold the dealerships accountable for falsifying the checks and correcting discrepancies.
    Joe Myers believes the shipping company was responsible for everything that I am complaining about!
    Oh yeah never buy a car sight unseen...you can't trust a dealership....even a Ford dealership.
  • I bought a toyota certified Prius today.Its adverticed as certified in the dealer site. But the dealer didn't give me any inspection certificate from Toyota or any certification number. But he give me the service record book which is usually given for certified vehicles. When I asked abdout certification details, he told me that Toyota will send the details. Am I missing anything from the dealer? What are the proofs I need to get from the dealer to make sure its certified? I am not able to find the vehicle in the toyotacertified web site (toyotacertifiedhybrids.com)? Is that because its removed from the site as it is already sold.
  • ps7603ps7603 Posts: 1
    What a FRAUD ... Thanks for the warning ... they almost got me too.
  • LINCOLN DOES NOT BACK THE CPO program. My Great Grandfather had one of the first Ford dealerships in this country and I am ashamed of how Lincoln can sell a CPO vehicle and then not back it AT ALL.
  • ae1606ae1606 Posts: 7
    Warning to consumers: BMW has thrown in the towel on their vehicles as credible long-term products. Go to this link from their website http://www.bmwusa.com/Standard/Content/CPO/Warranty.aspx , look about half way down to "See what is not covered for CPO vehicles retailed on or after 1/1/2014". The "not covered" list includes things like door locks, sunroof, electronics, bushings, struts, tie-rods, headlights, door handles, water leaks (not a joke), mounts (as in transmission and engine mounts, not a joke), light bulbs, interior dashboards (not a joke) and on and on. If your dash-board goes dark and it's not covered, what's the point behind "CPO" again? Seems kind of important. What's worse, BMW used to sell policies for $1,500-$3,000 allowing you to upgrade their CPO "warranty" effectively to bumper-to-bumper coverage. They no longer do this. Some dealers try and get around it by working with third party insurers but the prices are staggering and that's because these are PRECISELY the things that often fail on BMWs inside 60k-70k miles. I've owned 5 BMWs, have LOVED driving them, love the cars but have had chronic quality problems with all but one of them. Wonderful cars to drive but the changes to the CPO warranty and the lack of supplemental policies seems to be a clear flag that declining BMW quality makes these vehicles more toys for enjoyment rather than also being reliable vehicles for transportation.
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