Little-Known but Important Car Insurance Issues

Edmunds.comEdmunds.com Member, Administrator, Moderator Posts: 10,237
edited September 2014 in General

imageLittle-Known but Important Car Insurance Issues

Edmunds gives drivers tips for switching Car Insurance companies, the importance of Gap Insurance, how to decide between OEM and Aftermarket replacement parts, and a glossary of common Insurance lingo.

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Comments

  • aderader Member Posts: 8
    8/3/2011

    Stay away from Progressive Auto Insurance. When I called to speak with a representative and specifically asked her NOT to process my payment with my Visa card information on file, she went ahead and did it anyway. She did not tell me she was processing the payment, she did not give me any sort of authorization number and I specifically said i wanted to make the payment online myself so that I could print out proof of my payment. These people are reckless and irresponsible with their customer's private information and when I called in to address the issue, they showed no remorse. I've canceled my auto insurance with progressive due to the mishandling of the VISA card information which they were not supposed to keep on file - but did anyway. These guys just do whatever they want and help themselves to money out of your bank account. Their customer service reps have an abrasive and arrogant attitude. I shopped around and got a better deal at All State who treated me with the high level of customer service and professionalism that I used to get at Progressive but it now appears they don't care about their customers or privacy of information. They also had the nerve to charge me a $50 cancellation fee after having messed me around so badly... Stay away.
  • c_lachnitc_lachnit Member Posts: 2
    Thanks for sharing your experiences.The Edmunds article, "10 Steps to Buying Auto Insurance" http://www.edmunds.com/auto-insurance/10-steps-to-buying-auto-insurance.html, points out how important it is to check on how the insurance company is faring with consumers by looking at consumer surveys and reports filed with state insurance departments. It also helps to let a company know exactly why you've taken your business elsewhere.
    --Carroll Lachnit, Features Editor, Edmunds.com
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