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2014 Kia Forte EX Long-Term Road Test
Edmunds.com
Member, Administrator, Moderator Posts: 10,315
2014 Kia Forte EX Long-Term Road Test
Two e-mails and a phone call followed our recent service visit. Is it overkill?
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So I rated them less than a '10.' The service adviser called me up to complain that this sort of reply was costing him big bucks and even possibly his job. He wasn't actually at fault but he got the blame.
Now I get emails after service saying that it the service was less than a '10' to call them.
It's ridiculous really. The questionnaires really don't mean anything in this context.