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This Hyundai Salesman Learned What Customers Hate and Does the Opposite


Studying unhappy customers early in his career helped Keyes Hyundai's Richard Chan become one of the top salespeople for the brand in the country.
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In each case, after I already had "bought " the car and had the plates and insurance issued and on the car, each dealer makes me sit in a "delivery " seesion FORCES ME to sit in a post sale "sale" where they try to make me buy more stuff to add on the car. I tried to explain a car that is on lease for 36 months, an dhas a 100K mile warranty does not need rust proofing and an extended warranty.
It is just awful how Rochester NY Car Dealers think people would WANT to sit through this crap. But they do!