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How to find a quality salesperson
I am getting ready to buy a new Dodge truck. How do you find a good referral for a salesman? The last time I was out shopping cars I just seemed to run into the new guy....who if I call a week later....has moved on....Or I seem to get the guy who is doing this kind of a between jobs kind of thing.I will never forget the one salesmen who came out. You could see all his tatoos under his white dress shirt....plus his wife beater tee shirt too....not to mention he was missing about three front teeth.....boy he was a winner.
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Your best bet is to go to a small town dealership and talk with the general manager, or truck specialist if that's what you're looking for. You might luck out and find a good independent dealer in a metro area; I've only found one.
do your research on the truck, shop around and try to buy from the dealer where you'll get it serviced.
stay focused...
I remember a manager telling me when I sold cars for a living. He said if you don't squeeze them till they "POP or DROP" somebody else will.
I say if you, if you like the salesman, you will be in your comfort zone. If you are in your comfort zone you will have your guard DOWN.
Make shure that you buy a car from a salesman that you do NOT LIKE. This will empower you to be more agressive in your negations process.
when buying a car, you CAN NOT BE IN A COMFORT ZONE.
Step 1 get a loan from YOUR BANK first, before going to any cardealer.
step 2 use edmunds payment calculator to find out how much you can spend.
step 3 call the dealer that sells what you want, ask to speak to the FLEET MANAGER.
step 4 Tell him/her that you will give a 100% on the CSI Survey if you buy from them.
step 5 NEVER negotiate price, You tell him/her that you only negotiate profit.
step 6 Buy the new car, truck or SUV at invoice ONLY. and then tell the fleet manager that you want the rebate.
step 7 remember that EVERYTHING they try to sell you, warranty, Insurance, window tint, security system, profit on the car, trade money, is ALL negotiable. and I mean EVERYTHING!
step 8 you MUST remember that the nice man or nice lady in the Finance office is going to try to sell you EVERYTHING when you go to that department to "SIGN" the papers.
step 9 Remember that there is no 3 day bring it back policy and get out of the car deal. you buy it drive it off of their lot and IT IS YOURS!
Signed
Stick Bogart
Ex-car salesman.
Ed
"Tell him/her that you will give a 100% on the CSI Survey if you buy from them."
Is it just me, or does this advice seem to fly in face of this guy's other post where he expresses his indignation at dealers trying to manipulate the CSI system?
step 6 Buy the new car, truck or SUV at invoice ONLY. and then tell the fleet manager that you want the rebate.
What negotiation is there is you only buy at invoice???
All you're doing is asking for trouble. Never start with an adversarial relationship. All the dealer wants is to sell the car. All you want to do is buy it. You just have to come to terms.
I've had good luck using Priceline, others have had luck with other services. There's no need to shop from dealer to dealer. Find the car you want and make an offer. If it's rejected, don't waste your time, go online and find that Fleet Manager.
You go over to "News and Views" and drop a bomb -- you scoot over here and try to drop another. You have tried the CSI thing .. So that's 3 .. What's up ..?
Personally, I don't feel you were anything close to being in sales -- Vehicle or any other sales. You drop 3 sites and say "Hey look" ... What's there too look at ..? 3 Sales motivation companies ..? Some of these were good enough for Century 21 and HP nationwide, they have also knocked my door and called my phone --- Sooooo ...?
You recommend that they dangle a CSI score in front of them. There's not a Dealership that would ever take you seriously
You list, make sure that you deal with a Salesperson "you don't like" -- l..o..l... Gheeez, your kidding right ..? That will get someone, nowhere in a "big fat hurry".
You also recommend that the Fleet Mgr has the "horsepower" too cut mini-deals --- Where..? I would love to know. I'm in a lot of Dealerships .. the Sales Mgr makes the final decision .. and as a rule, they flip the customer to a Salesperson or the Internet Mgr, who is probably one and the same.
My goodness man .... where do you come up with information ..? l..o..l.....
I think, you might be under a different post name, like hudrahead or whoever. But, you say you are an EX Saleperson .... hmmm, I don't think so.
You might listen to Suzzann and the others that DON'T have an axe to grind, because based on your info --- nobody could buy a vehicle ..!
Have a nice holiday ....
Terry.
step 6 Buy the new car, truck or SUV at invoice ONLY."
I'd say never negotiate anything except an out-the-door price. Invoice, MSRP, etc. are completely irrelevant to market conditions.
However, I'm not an ex car salesman ;-)
One of the best ways to come up with a good salesperson is to call the dealership and ask for the service manager. Tell him you are going to buy a truck and have it serviced at the dealership. Ask him/her if he can recommend a long term quality salesperson.
This might be a little strange...but it usually works. The service mgr wants the work down the road and will almost always hook you up with the the dealership pro.
Rich
There are also a LOT of dirtbags in the business.
Rich had a pretty good idea. Go into the Service Dept. and ask a couple of the Service Advisors or even technicians. Maybe even a parts guy.
I interviewed a salesman prospect yesterday who had just resigned from a nearby domestic store.
I already knew what sort of a store it was but he shared some things with me I couldn't hardly believe. He had started six months ago and was one of the senior people. In six months, they had turned the management staff over three times.
Hardcore...liner/closer store...the usual.
Best advise? Ask your friends and neighbors for a referral.
So share already!
Every month ten salespeople get fired or quit and ten more get hired etc...
call the dealership and ask for the service manager. Tell him you are going to buy a truck and have it serviced at the dealership. Ask him/her if he can recommend a long term quality salesperson.
I believe in most cases, there is no such thing as a "long term quality salesperson. They all only want one thing, Your money. Don't be too quick to give it up.
read what current victims have to say about dirty car dealer tricks.
go to
www.badbusinessbureau.com/results.asp?q1=38&q2=&q3=&q4=&q5=&q6=&q7=&submit2=Search%21
and read all of the dirty car dealer scams.
If you don't like what I say, you just might be a car salesman.
This guy was here with same stuff a few months ago. Sounds like he has an axe to grind with whatever Phoenix dealership fired him.
It's really surprising that the local TV station didn't run with his ground-breaking revelations. (Is there really a guy there called Rich Skidmore?)
I sent the sales director of my day job there recently, and he came back to me and said it was the best car shopping experience he ever had - he leased a 2002 Dakota Quad Cab there instead of getting a Jeep Grand Cherokee somewhere else just because my Dodge guy was so straight with him.
The assistant service manager is my "writer" - he remembers past problems and asks if they're ok. The same tech has worked on my truck the whole time I've had it; he too has a Ram and compares his to mine often to make sure that a problem on one truck is not occurring on the other.
Quality dealer staff members really do exist. It's to the consumer's benefit to research and find them. Ask friends, neighbors, co-workers. And as much as we like to complain about these IDs, if you happen to see a sticker or license frame on a car from a dealer you may be considering, ask that driver about their experience.
kcram
Host
Smart Shopper and FWI Message Boards
======================
I come from a family of car dealers. This is bad advice. You will end up with a car you don't want because the dealer will sell you a "deal" rather than a car.
I remember it being spammed all over these boards by some 'ex-salesman' just like this one.
I had never set foot in the dealership, until after the initial conversation to get me a contact person to deal with once I arrived.
: )
Mackabee
I am currently buying a lexus IS 300 for my girl friend, I didn't drive 100 miles to get the cheapest price, I didn't go to the closest dealer, we didn't like the salesman, so we ended up in the middle she like the sales guy, and the place. They have a good reputation, so that was it. They where higher on a lease by about $10 a month, big deal, so they make an extra $300, its worth it to me to be treated right.
And dont think once you've travelled 100 miles to save $50, that everything is good caus chances are that the cheapest guy is screwing you somewhere else to make it up. "Oh mister customer mats are extra, dealer prep extra,
Thats my thought on the matter,
All dealers are not alike, but I hate to admit most are sterotypical. Best bet is to check with the Better Business Bureau in your area, or the Attorney General's office. Ask for the Consumer Protection Division. If there are law suits that have been won, or pending, I'd look elsewhere.
You can also call the dealer and ask for the name of the salesman that has been there the longest (ask how long) This person has made a career of it and his integrity is important to him.
I don't agree with the statement, "Don't be comfortable", or "don't like the salesman." If you do your homework buying a new vehicle can be an enjoyable experience. If you catch the salesman in a lie, politely excuse yourself and find someone else. Do some phone conversations first. If you're comfortable, schedule a meeting.
I will not and cannot work with a hostile customer. If they don't trust me I will find someone else to help them.
If you do your homework, and look at it as an adventure, you'll enjoy the process. Good luck, and happy shopping.
I said that I had read a study saying that well-dressed women got the *worst* deal (forgot to add it was "well-dressed white women." )
Out of curiousity, I did a little more research. If you're interested, do a google for car buyers race gender best deal. I found an excellent article in Woman Motorist that quoted research by Ian Ayres (or Ayers, it was spelled both ways). He has done research in law and economics. In a nutshell, he found that white women get the best deal from African-American men; African-American women got the best deal from white men; and both white men and African-American men got the best deal from white female salespeople.
So, contrary to what you might expect, working with someone of your own race and gender is not likely to help you, and might hinder you.
Of course the point is also made that the best way to get the best deal is to be prepared, know what you want, and spend enough time researching BEFORE you get to the dealer's showroom. And don't spend a lot of time with any one dealer either on the phone or in person. The more time you spend the more invested you'll be in making a deal at that particular place, which can work against you.
Interesting...But the study needs to address some issues..."what is the best deal?" is it the lowest price? is it the best service? is it the best quality dealership? did the buyers have credit problems? etc.. Everyone has a different opinion of the best deal. It has been debated here on edmunds and alot of folks have different ideas of the best deal...
It made for very interesting reading, because the questions asked by the salespeople about whether the customer had been to other dealers, was the person pre-qualified, etc., varied between the races and genders of the potential customer. I thought it was fascinating that working with someone of a different race than one's own was more likely to result in a better deal; I would have guessed the opposite.
I was not suprised that both women and men got a better deal from a salesperson of the opposite gender.
When I helped a white male friend of mine buy a car a couple years ago, we got the best deal from an African-American salesman. Literally African-American, he had immigrated from a western African country a few years ago. I had lived in Ghana for a while so we talked about that. Helped to establish some common ground, perhaps.
People will do a study for anything.
Any negotiation for a car starts at a higher price, and stops when the buyer either stops negotiation or walks away.
If a salesman isn't trying to maximise his profit, he isn't doing his job. And if I as a buyer stop negotiation too soon, I'm not doing my job.
This is very true.
The problem is, of course, that many Americans have social issues and they are incapable of having a forward, businesslike conversation. The result is car salesman that have to act aggressive in order to complete the deal.
If customers would just come in and bluntly declare what their objectives were the car buying experience would be much better for them. But instead they are timid. They get upset and go home and write nasty fabrications on the Internet.
Since that is never going to happen anywhere outside of Carmax or Saturn dealerships, then there will be differences in the deals that salesmen offer and that customers negotiate. Therefore there is fertile ground for researchers to find out why Person A gets a better deal than Person B.
I hope, basscadet, that you're not saying that the article I referred to is "nasty fabrications." It's not. If you're interested, read it for yourself. Might give you food for thought.
I have not found much need to negotiate for our last two new cars bought in 1997 and 2005. Maybe this is becuase we live in an area that is very price sensitive...so dealers know that they better give you a pretty good price up front or they may never see you again.
"but honey, I am only flirting with her to save US money"
Now, since I am 5'10 male with blonde hair and blue eyes I wonder what kind of 'bra' I should be looking for on this new car. *snicker*
Did you read the article? I found it very interesting that the questions asked to qualify the buyer varied so much.
We all make judgements based on first impressions; that's just a fact of life. What's interesting is seeing how those judgements translate into different buying and selling behavior.
You ever find yourself just plain on-guard or annoyed with some people, for no real reason, or really "clicking" with someone, again for no reason you can put your finger on? I find social science research fascinating because it attempts to codify those reasons, or at least acknowledges that different reactions exist.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
Here is my fertile answer to those fertile grounds - Person A got a better deal because he knew more about the car buying process than Person B.
Looking beyond the obvious isn't really necessary here.
The article I'm referring to was one by a researcher who discovered that indeed the interplay of race and gender does make a difference, but not in the way you might think. You're better off with someone opposite to yourself, rather than like yourself, which is surprising.
If you think so, fine.
Seems to me the research indicates otherwise.
2011 Hyundai Sonata, 2014 BMW 428i convertible, 2015 Honda CTX700D
Who knows. Interesting data, anyway.