2012 Mercedes-Benz SLS AMG Roadster Long-Term Road Test

Edmunds.comEdmunds.com Member, Administrator, Moderator Posts: 10,315
edited September 2014 in Mercedes-Benz

image2012 Mercedes-Benz SLS AMG Roadster Long-Term Road Test

The convertible top on our 2012 Mercedes-Benz SLS is fully operational again after 20 days at the dealer.

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  • zcalvertzcalvert Member Posts: 76
    that's it. that's all the information you got from them? so was this their fault or simply massive parts failure? if I was the owner of a car this expensive i'd be thoroughly pissed at the experience.
  • agentorangeagentorange Member Posts: 893
    I think Edmunds are soft-pedalling this issue under threat of no more free Mercedes if they tell all. Who has been fiddling with the login window? I now get a stupid little window that I have to scroll. The main What's Hot page no longer displays properly, either.
  • zcalvertzcalvert Member Posts: 76
    after reading it again it seems to me like there are two possibilities. 1: given that two failures were identical and parts were back-ordered, there is a fatal engineering flaw in the mechanism. 2: the dealer techs were incompetent and screwed up the first repair. given the dealerships prior battery snafus and crappy communication, the second seems reasonable also. if this were 35K Mustang convertible I wouldn't really care; but expectations change at this price point.
  • zimtheinvaderzimtheinvader Member Posts: 580
    In the real world a Mustang owner would probably mind more because it would likely be their main car. While I'd imagine most SLS AMG Roadster owners have them as play toys that don't get driven on a regular basis so a couple weeks in the shop just gives them reason to bring it up in conversation.
  • desmoliciousdesmolicious Member Posts: 671
    Let's just cut to the chase. The dealership is completely incompetent as reflected by the fact that the identical parts had to be reordered. Their fix/work was obviously to blame for the second failure.

    Now imagine what kind of care a regular customer driving a 5 year old C class would get, if Edmunds with a $220,000 car gets this kind of treatment.

    Way to go Simonson Santa Monica!
  • noburgersnoburgers Member Posts: 500
    No loaner was mentioned--do they not do that for you, or did you decline?
  • quadricyclequadricycle Member Posts: 827
    @noburgers: I think that it was mentioned a while ago in a comments section. They declined because Edmunds has other cars that need to be driven.
  • fordson1fordson1 Unconfirmed Posts: 1,512
    This is "details"? This is like zero info that we didn't have before.
  • duck87duck87 Member Posts: 649
    I came here looking for details.... nope, still looking...
  • hybrishybris Member Posts: 365
    This is why you get the hard top.

    As for the experience as it has been said this is not acceptable at any price point and I would be hunting for a new dealer at this point in fact I would have seriously thought about going to a different dealer after the roof broke again just so different techs would work on this thing.
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