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VW Jetta Bluetooth

My wife and I bought two 2014 Jetta TDI's. What a great Turbo engine. We like a lot about the cars. There is a problem with both cars, the same problem. The voice command doesn't work well at all. When I say call Volkswagen, for example, it doesn't understand the command. On rare occasion, it will recognize a name.
The dealer put in a new voice module, but it still doesn't help.
My wife's car has the same issue.
Any thoughts?
The dealer put in a new voice module, but it still doesn't help.
My wife's car has the same issue.
Any thoughts?
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