Toyota Customer Service, Cheap Interior Parts, Terrible MPG

ses4747ses4747 Member Posts: 1
edited December 2014 in Toyota
Update on the dashboard...I got through Toyota USA's fire wall of know nothing people at their 800 number by going to Toyota's main site or googleing Toyota executives. I actually spoke with one of their customer service VPs Fletcher Davidson who was willing to listen to me for 10-15 minutes. I was annoyed but respectful and he was respectful too. He told me he would send my complaint to the top. I also left a voice messages for another exec Nancy Fein but got nothing in return. About a week later I was called by a Celest Knight who titled herself executive analyst. She was the only one I was able to talk with. From the beginning she was rude..major rude. She mostly did nothing, based her decision to do nothing on 2 calls to regional technical and customer service managers who refused to admit that Toyota has a major problem with these cheep dashboards.

At present my dash looks like it came from a junk yard where it was kept in rain and mud. It is so scratched with holes that I would have to replace it for nearly $2500 if it was a new dash replaced by a Toyota dealer..BTW the dealers in my area are terrible. I have found a reputable body shop that will replace it with a guaranteed used dash for total cost of $600. The trade in value of this piece of garbage is way down because the dash looks terrible.

I'm getting only 17-18.5 mpg city and 23 mpg combined city/hwy.

I washed my carpets once and they fell apart.

After my dealings with Toyota USA and the local dealers I will never buy another Toyota. THE WORSE CUSTOMER SERVICE EVER!!!!!
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