Honda Extended Warranties Pricing and Info

applecore323

I bought a 3rd party extended warranty from the dealership a month ago for $1400. I looked on the web and found that I could get a manufacturer's extended warranty for $940. So, I decided to cancel it.

I contacted the finance manager who sold me the warranty about 3 weeks ago, asking how to cancel the warranty. He told me to simply send in a statement saying I want to cancel it. So I did.

Since I don't really trust that the people at the dealership have cancelled my warranty, I've been trying to get some kind of confirmation that my warranty is indeed cancelled. I've been trying to get ahold of the finance manager for about 2 weeks now. Every time I call, no one picks up. I've left about 5 voicemails now, and I have not received a response. The finance manager actually picked up last Saturday when I called, but he said that he did not have the information, and that he would call me back on the following Monday. Of course he did not call back.

I'm starting to get pissed. Is it likely that this guy is trying to make it really hard for me to cancel the warranty? I have to cancel it within 60 days in order to get a full refund. I know they're probably making lots of money selling these overpriced warranties, and having to cancel them would cost them money. Still, it's really messed up if they're trying to make it difficult for me cancel it.

Should I file a complaint if I still can't get ahold of the finance manager by the end of the week? Who would I file it to?

applecore323

Gah, it looks like my post was editted and reposted due to profanities. Sorry if you're subjected to seeing it more than once.

pks222

I am just curious, does the Ford ESP cost twice as much in Florida than in other states?;"> because that is the difference with the Honda Care. Also in order to buy Honda Care in another state, doesn't the person need to have a second home in a state other than Florida, or do they just have it sent to a friend or relatives home?

lori999

Let me explain my situation, and I would appreciate all feedback. I bought my honda civic 12-15-06. I hit a deer on 12-19-06. I busted my radiator and ruined my engine before I could exit the expressway. I only had 900 miles on my car. I had my car repaired, and I was without my car for five weeks. I have only had it back for two weeks. I had to have a new engine put in my car. Since Honda considers this a replacement part, they only want to give me a twelve thousand mile warranty on my new engine. They state my original manufacturer warranty is void on my engine, because it is not the original part that came from the manufacturere. The new engine is a Honda engine, and it was put in by a Honda dealership. Would it be beneficial in my case to buy the Honda Care EW? and Would the Honda Care warranty cover my engine since it is a replacement (new) engine? So far, I only have 500 miles on my new engine. Also, would the EW pick up immediatley after the twelve thousand mile warranty ends or do I have to wait until the 36,000 miles warranty (which I do not have) would end? Any help would be appreciated. Thanks.

mitzij

Most contracts only apply to original parts, that is: what the car was built with. So your new engine would not be covered. The idea behind this is that they can't guarantee that the new part was installed properly. Their thinking is that the mechanic is responsible for the repair.
Any panels/parts replaced in addition to your engine will only have the 12/12 warranty.

dwynne

Who paid for the repair, your insurance or you? If your insurance, you should ask them about this - after all you pay them in case of accident to put your car back like it was. Clearly without the warranty this will not be the case.

If you had to pay for this yourself, then I guess all you do get is what the repair dealer is willing to give you as a guarantee. I would be curious if your VIN is now flagged in the service system as a "voided engine warranty" VIN or not. If not, then you could take your car to any other Honda dealership should you need service. You could call some other dealers (any place) and ask for the service manager. Give him the VIN and ask him/her to check it in the computer to see there is any info on the car. If it is flagged, then you are hosed and even if you sold the car the next owner would be too. If they flagged this, then getting the work done at a Honda dealer may have been a "mistake" since an indy shop would not have reported the motor swap to Honda and I would doubt most dealers match engine VINs during service or repair visits.

Not that it matters now, but why did you keep driving the car after the accident - you over heated and ruined the motor? The deer strike would be covered, but if you continued driving after it then the insurance may not have covered it. Of course, I asked my wife the same question when the engine seized up in our old mopar mini-van. Before the cam seized in the head it HAD to have been making quite a lot of noise - but she (apparently) just kept on driving it

Dennis

lori999

My insurance paid for all of the repairs. I kept driving because it was 2:00 in the morning. It was also raining. I was on I-75 between the mcdonough and the Tanger mall exits. In fact, I had just passed Tanger when I hit the deer. I did not realize that the deer had busted my radiator. My car did not start flashing any warning signals until five seconds before the car conked off. I was afraid to pull over on the emergency lane. Since it was so dark and raining, I was afraid of being rear ended. I have heard so many horror stories about people being hit and killed int the emergency lane.

Anyway, what do you think about the EW? Do you think it would still cover my engine? I am trying to research this and this is one of the places I wanted to check out.

jb_turner

It does not matter if you ruined your engine or not... this is not the original engine and is no longer part of the honda engine warranty.

jdoh

So I read all the posts and still confused. Just bought a 2004 honda odyssey and they are trying to get me buy a "completecare" extended warranty 4yr/40000m for $1450. said they were selling at cost but this morning called and gave me $100 off because I said i was going to look into it. My ???, can I get honda care on used vehicles? Is it bumper to bumper? How about the "warranty direct" found on edmunds? My brain is on overload trying to make all these decisions. I am supposed to pick car up tonite and need answers asap. Do I need to make decision now or can I get it at any time? Thanks for help. Any advice appreciated.

mitzij

My ???, can I get honda care on used vehicles? YES

Is it bumper to bumper? NO

How about the "warranty direct" found on edmunds? NO-backed by a risk-retention group-see Warranty Gold thread for how that story will end.

cwalti

Any insurance is nothing more than a bet!!! They suggest the car might break, BUT hope it doesn't. You think it will break but also hope it doesn't but then you are out the $$$ for nothing in return. You lost the bet! The bookie sets the terms and you get to 'play' or 'sit out'. Since the bookie wants you to play you can reasonably assume that the odds are NOT in your favor, or he would not be so insistent on 'playing with you'. If I were forced to buy a ford I would buy all the EW I could find, knowing I will need it. I never bought one for a Honda yet and never lost a bet yet. I think you would be better served checking the vehicle history and make sure it is not a salvaged car from some state where disclosures are not needed, or a flood recovery, or a theft refurb... That kind of stuff can just kill you a bit down the road...

dwynne

Just call one of the "recommended" discount/online HondaCare places to see if you can get a plan for your Ody or not. You will need to know the in service date (for the original owner) and the current mileage. If you don't know the in service date, the HC sellers can look it up or you can give your VIN to the service department and they can check the computer.

Assuming you can buy HC, get price quotes and see how they stack up.

The question to me is: buy HondaCare or not

The question is NOT - to buy nothing, HC, or some 3rd party thing the dealer is pushing.

So find out from Saccucci, Bernardi, College Hills, etc IF you can get HC and how much it will cost. Then decide to buy or not.

If the dealer is trying to sell you anything else, tell them to buzz off.

Unless your Ody is about to go out of factory warranty or over some "milestone" there should be no reason to RUSH into buying the warranty. The dealer wants you to act before you have time to think - which GENERALLY means a rip off. The more they press the worse the deal is for you, most likely.

Buy HondaCare or buy nothing, don't toss you money away on something else - and don't be pressured into BUYING NOW!!!

Dennis

mitzij

True. True. I personally wouldn't buy a service contract. Ever. I was replying to confused's questions.

HondaCare is a safer bet than Warranty Direct (or any other third-party service contract). They have a vested interest in keeping you a happy customer (so they can sell you another car one day), and are much more likely to stay in business. Even though HondaCare's relationship to Honda is weaker than, say, GMPP's to GM, it's still a safer bet.

Service contracts are not insurance. They do not carry the same legal protections as insurance. Service contract companies are not regulated like insurance companies are.

cwalti

...

...which only means that the odds of getting what you let believe you're getting are even worse, - likely!

pks222

True. True. I personally wouldn't buy a service contract.
Ever. I was replying to confused's questions.

HondaCare is a safer bet than Warranty Direct (or any other third-party service contract). They have a vested interest in keeping you a happy customer (so they can sell you another car one day), and are much more likely to stay in business. Even though HondaCare's relationship to Honda is weaker than, say, GMPP's to GM, it's still a safer bet.

Service contracts are not insurance. They do not carry the same legal protections as insurance. Service contract companies are not regulated like insurance companies are.

They are regulated in Florida; Does that mean Floridians are legally protected?

rzgary

Just received the full purchase price on my Extended Warranty after never using it. I simply sent NADS the required documents and the check is in my hand. Piece of cake. As for your your quote cwalti:

"To just believe such a fantastic deal borders on gullible. Did you ever consider requesting a refund for your car insurance or your home owners insurance once you sell the house or car and you never filed a claim?"

Evidently you don't know much about Honda and the Honda Care warranty. Maybe you should read the fine print or maybe you got taken advantage of in the past. Not sure but you advice is not always correct.

Honda makes a great product and stands behind it. If it fails they fix it and if it doesn't you get a refund of you extended warranty. What more can you ask for.

Gary

mitzij

They are regulated in Florida; Does that mean Floridians are legally protected?

As evidenced by the 15" of snow in my backyard, I'm far away from Florida. I don't know how it works down there. Since you're stuck with one-price-fits-all, I hope you get some benefit out of it.

buffalo93

Thanks for getting back to me Dennis. Bummer, I thought I had a handle on the situation and they go and change the rules. So, in your estimation, given that I would be paying a higher price for HC now (beyond 6 mos), do you still think it makes sense? Also, if I do want HC, does it make any sense to do it now, or just wait until I am close to 3/36?

dwynne

NADS (or N.A.D.S) is not HondaCare, they are a 3rd party company that charges the dealers a fee for this "guarantee".

AFAIK Honda (itself) does not offer ALL your money back on the HC if not used. There ARE dealers and third parties that do this - so we have been told here. They overcharge you for the warranty, but offer the money back if you never use it. Most folks will, or do not keep the car until it expires, so they keep the profit and the overcharge. The FEW who remember this, keep the car until the end, and remember to file for the refund (like yourself) get money back.

HondaCare will return a pro-rated refund if you cancel before the end of term. After end of term, you would get nothing back.

If you have 0 problems then while you do overpay up front, you do get your money back. It is just another gamble - you could purchase for near cost from an online HC dealer and save a lot of money up front, but you would not get a refund if you do not use it.

The trouble with this scheme is just like buying a warranty gold warranty, with the company (NADS in your case) still be around and paying out money when you need it? If your don't own your car when the warranty expires, you get back nothing. In any case you ALWAYS overpay for the warranty - because the dealer will charge you HUNDREDS more than an online dealer AND they add the NADS fee ($150-300 or so) on top of that.

Glad you got your money back, but I don't think this is something I would recommend for most folks.

Dennis

dwynne

Get quotes from the cheaper places (Saccucci and Bernardi) and ask them "what if" you wait - what will the price be (based on current prices). Then make a choice, I guess.

Dennis

lvtltn

Hi, I have a 07 civic, 3 month-old, 2000 miles; can I still buy the honda care warranty? Where is the best place to buy it? Thanks for the input.

rekh

Yes, you can buy before 6000miles/1year. Visit:
http://www.hondacaresource.com/index.php
Good Luck

hondacrv1

Hi just thought i would try to help. I bought an 07 CRV in January, Did not buy the dealer warranty..rip off. Did some investigating and got a 8yr- 120mile Hondacare warranty for $985. The dealer is Bernardi Honda in MA. I spoke with Tim. However Warranty Direct keeps calling me saying the Hondacare doesn't include wear and tear of parts. So if your gaskets are loose, bad and cause the engone or rad to overheat and ruin it will not be covered. I can't understand that. I just think she wants me to go with her, and hers was $300 more dollars. Granted i could go get it fixed anywhere and with HOndaCare you have to go to a dealer. I think if you wait after 6months of purchase the price on the warrantys go up. Hope this helps!

dtownfb

Good price on your warranty.

Did the rep from Warranty Direct say their warranty covers wear and tear of parts? If they do, I guess you never have to pay for brakes or rotors.

cwalti

...wouldn't you rather have your Honda fixed by a Honda dealer than by Joe Shmok in his greasy cave...?

plchan

I, surely, got ripped off by the dealership of purchasing a Honda Care from them. I paid $2300 for 5 yrs / 100K miles. I found out I could purchase one online.

My questions:

1) Since I just purchased the Honda Care and financed my car on Feb 17th, 2007, should I wait for my first loan payment then cancel the existing Honda Care? OR cancel now and buy one from Saccucci or Bernardi?
2) After I read the posts about purchasing Honda Care online, I want to make sure that it is not "scam". I mean the purchasing Honda Care online carries the exact benefit, and coverages as I would purchase it from my local dealership.

Thanks

dwynne

I would cancel ASAP. Did you roll the financing of the HC into the loan? If so even more reason to get it cancelled. If they have not funded the loan yet then it would be easier to roll that amount back out of the loan and make smaller payments each month.

If you financed the HC, there is a chance that the refund will be applied to the back end of the loan. Meaning you will make the same payments each month (as if you had not cancelled), but just make fewer of them. If you can get them to adjust the loan amount and the payments, that is much nicer - so call and/or go visit the dealer now.

You have until 6k miles to get HC at the lowest price, so no real hurry to re-buying once you cancel. I would make sure you get something in WRITING from the dealership about the cancellation and follow up to be sure it gets done. They might "misplace" your paperwork until after it is too late to cancel. I think you have 60 days for a full refund.

Yes, it is the same plan at a lot less money. I have never purchased from any local dealer (too high) and I can call the HC toll free number and give them my VINs and verify coverage - or ask the service guy to check it.

Dennis

plchan

Hi Dennis,

Thank you for speedy reply. Yes. I rolled the financing of the HC into the loan as well. I am not sure if they have funded the loan yet but I will go to the dealership to cancel it as soon as possible.

Thank you again.

plchan

Anyone has any good / bad experiences of purchasing a HC thru Bernardi or Saccucci?

Which one is easy to deal with when it comes to transfer the HC to a new owner?

Which one is easy to deal with when it comes to cancel the HC? (I don't think I would cancel it once I purchase from either of them. It is because it is so much cheaper than my local dealership)

dwynne

I have purchased through Bernardi a couple of times w/o problems. I think someone from Saccucci visits the forum from time to time so you could always complain to them if you had any issues . One or both of them seem to run free or discount "no interest" payment deals on top of low prices, if you don't want to pay the full amount in one gulp.

The transfer is just a $50 fee and (I think) can be done with a form you could get from HC direct or from any HC dealer. No need to contact the selling dealer to do this, I don't think.

When I traded my old S2000 for a new one I cancelled my old HC contract. I had purchased it from a different discount dealer and did have a LITTLE trouble getting through to the proper person to get the cancel paperwork signed. HC was able to fax me the form but the selling dealer seems to have to fill out the amount paid and sign it before you can get a refund. In the end, the HC care folks took care of tracking down the right folks and mailed me my check. I this was mainly just a problem of a recent turn-over at this dealership - the folks I worked with at purchase were not longer there and the new folks were really new at HC.

Dennis

plchan

I am going to visit my dealership on Friday or Saturday. What I wonder is if I can have the right person from my dealership to sign, and I fax to HC? I am not sure if it is possible thou.

By the way, what model of a Honda do you currently own?

I just purchased a Pilot.

rhine

I am getting ready to purchase a new Honda Pilot EXL the dealer offered us a extend Warranty for $2381.00. I said that was a outrages price based the on price I paid for our 2006 Honda Odyssey at $1100.00 for the extended warranty. He told us it was because the Pilot is consider the same as a truck for repairs so the prices are higher. Also since we live in Calif. I believe we are not able to get online prices from other company's however I am not sure if this is true ? Any information is appreciated

plchan

Hi there, I live in Calif (Irvine).

When you said "we are not able to get online prices from other companies". Where did you get this information from?

I thought the other online dealers would do the contract for the State of CA.

I am planning to cancel my extended warranty from my dealership, and repurchase it from online.

Please share what you findings.

rhine

HI, We live in Riverside..I checked www.theautoclub.com and received this responce {The State of California has passed legislation that prohibits quoting or selling extended service contracts (extended warranties) to California residents by anyone other than the selling automobile dealer. In order to comply with this legislation of your state, we are unable to provide price quotes or offer to sell extended service contracts to California residents. }

rhine

Can you tell me what you paid for your extended warranty? for your Pilot?

plchan

I got it the HC for $2300 (over priced) for my Honda Pilot.

imidazol97

Time to complain to your legislator and let them explain why they listen to the auto dealer lobbyists rather than their voters. Should make an interesting spin story... Let us know what they say if you do it.

plchan

Are you trying to get the extended service contract from 3rd party shop? Where is in www.autoclub.com saying about what you quoted? I am interested to find out.

I am going to check it out from other online websites. Did you check out Saccucci and others?

EDIT

I just talked with Tim from Bernardi. He said he could sell the Honda Care Warranty to the resident in the State of CA. He told me his majority customers are from CA. In fact, only the State of FL does not allow them to purchase ew online other than from their selling dealerships.

If anyone has heard something differently, or someone lives in CA and purchased the Honda Care online, please share your information

Thanks a lot

EDIT 2
By the way, the legislation (state of CA) seems target to the companies who only sell the extended warranty contract.

However, it seems Saccucci and Bernardi sells the externded warranty service contract online but they are the authorized Honda dealers as well.

Would this legislation prevent me from purchasing an extended warranty from Saccucci or Bernardi?

rhine

Wow this is great information about Bernardi I will have to check into this and I really appreciate your helpful information. I sure hope someone from Ca. will come on and share their information.

plchan

Does the www.autoclub.com only sell "services"? I mean they are not an authorized Honda dealer to sell cars as well. right?

Please let me know what you find out. I would suggest you to check out http://www.hondacaresource.com/ to compare quotes. It seem most of the quotes are pretty much the same.

plchan

I got another question.

AutoClub.com seems like another kind of AAA. It does not seem even selling the extended service contract from their website, does it?

rhine

No www.autoclub only sells warranty as far as I can tell. I just googled for Honda Polit warranty and they were on the top of the list so I click to check it out.

rhine

I do not think they are like AAA, the main reason for checking into them was getting a price for an extend warranty.

plchan

I checked out 2 online dealers who sell extended warranty. For the residents in CA, they can provide me a quote. I tried to select "State as FL", they said "due to Florida law, Florida residents are not eligible for online service contacts. Please contact your local dealer".

what trim of pilot are you looking for?

Mine is EX-L 4WD Gray. what price were you quoted?

rhine

Well we are looking at EX-L 2WD Silver One dealer quoted us 31,800.00 second quoted us 32,400.00 but both gave us different rates for loan one was 5.9% another was something like 8.9%

plchan

can you drop me a email to plchan911@yahoo.com and we can discuss more on the purchase price?

the reason is this forum is for "Honda Extended Warranties: Pricing and Info" and I believe there is some other forums.

rhine

I just tired to send you an email however AOL is rejecting that address it says its too long can you recehck it for me

dwynne

The "F&I" person (the one who sells the HC policies) is the one to see to cancel the HC plan. I would expect them to be "too busy" to see you once they find out why you are there. I would go in and ask to see them stating you "have a question about the paperwork on this Honda I just purchased". Once you are alone with the F&I person then tell them you want to cancel and get them to do it right away. They may try to tell you if you cancel you can't buy HC later (not true, there can be any number of HC plans sold on the same VIN) so stick firm - you might take a print out of the online prices with you, in case they try to drop the price a bit and keep the warranty with them. Once they see the online price, they will likely just give up and give in.

Any run-around and I would call the HC toll free and tell them you want to cancel and get them to help you get the dealer to do anything they need to do. You could even do this before you go and see what they say.

I have an S2000, my wife has an Accord and our daughter has a Civic. I also have a couple of Honda motorcycles, if those count

Dennis

dwynne

As others have said, this is not true when buying HC from an authorized Honda dealer.

The current online prices for the longest term/ most mileage coverage for a Pilot with $0 deductible are:

8 years/120,000 $1,230.00
8 years/100,000 $1,130.00
7 years/120,000 $1,150.00
7 years/100,000 $1,050.00

So while these numbers ARE higher than those for a Civic or Accord, they are a LOT lower than the $2,381 your stealer, I mean dealer, quoted you.

Negotiate a good price on the Pilot - well under invoice price - since Edmunds is showing $1,500 in Honda to dealer money for each Pilot sold if you don't take the discount financing. For figure over $1k under invoice at most, including dealer fee - then if you decide you want a HC warranty buy it online for a discount within the first 6k miles.

Dennis

plchan

now sure why it is too long.

plchan911@yahoo.com