We just purchased a 2007 Honda Accord Value Package in Western New York. We are very happy with the vehicle, but found the extended warranty purchase very interesting.
Our dealer quoted us a price well above cost. We did not know this until 45 minutes prior to picking up the car. We made a couple quick phone calls to other Honda dealers in the area and were able to secure an 8 yr, 120K warranty for $940, over $1K less than the dealer we purchased from.
So, when it comes to purchasing the extended warranty, I encourage all buyers to shop around.
Also, we asked about the paint/rust warranty packages and you are probably better off with getting rust protection from a local specialist and don't bother with the paint protection, it costs about $20 - $30 to get the kit directly from the manufacturer.
Don't bother with either the rust protection or the paint protection - both are rip-offs and are likely to do more harm than good.
Back in the day, having "Rusty Jones" spray some gunk on your car might help (I had cars that rusted in less than 2 or 3 years), but those days are long gone.
This forum provide me a lot of helpful information. Thanks.
After I read posts in this forum, I decided to cancel the extended warranty (fidelity warranty) of my new honda accord. I am wondering whom I get refund from? dealer, warranty company or Honda finace?
My case is $20500 OTD + $2100 extended warranty. I paid $4000 downpayment, and got $18600 loan from Honda finance at dealer. Does this $4000 downpayment cover the extended warranty? If yes, does it mean that I should get refund from dealer? (the extended warranty company send refund to dealer and dealer send it to me).
$2100 goes to Honda Finance, your monthly payment won't change but your total principal ( and consequently your total payment and total interest) will decrease. The reason: It is assumed that the price of EW has been paid by Honda Finance (and from the loan) not from your down payment. Just follow to be sure that Honda Finance will receive the money.
Likely what rekh said, it will appear that the warranty was financed so the bank (Honda finance) will get the money and reduce your principle and in effect the number of payments - but not the amount. So if you were financing for 60 months, it may shrink down to 55 months or something at the same payment.
If you have not already done so, sign up (free) for an account at Honda's Owner Link:
If you have or when you get your account number you can access the balance, payoff, payment history, etc online. Keep checking on it to make sure the money is paid to your account in a timely manner - most likely the pay off amount and balance will be what drops.
I just called the finance guy, and told him that I want to cancel the extended warranty. He said OK but asked me to wait until the first statement come out. It sounds weird. I am afraided that the finance guy will play game on me. How can I make sure the cancellation is processed? As of $4000 downpayment, I used my credit card to pay $2000. Could I dispute this charge from my credit card company if the dealer do not cancell extended warranty?
I would say no, not at the moment at least!! Why is the finance guy trying to play game on you? The EW is lucrative for them, they want to kill time , you might be busy in the next days or even weeks and lose the deadline, so beware of that!! What should you do now? go through the contract, terms and conditions, thoroughly, see if you can bypass the finance guy or not by being possible to contact the provider directly and cancel it or not, you can also call them and ask them. Remember this is a contract between you and the provider and not the dealer, so call them. Normally you can cancel it without finance guy interfere or help. If impossible, go to the dealer, expect not a good welcome, but stay calm, ask to talk to the manager...... finally they should give you a cancellation form, after filling in ask them to sign it and give you a copy, then you can send a copy of that with a covering letter to the provider. Dennis (post#1652) has explained clearly how you can find out all about your account, also you can contact Honda finance by phone. I believe it's better to try easier measures first!!! Good luck.
Like rekh said, read the contract right away and see how long you have to cancel for a full refund. With HondaCare you have 60 days to cancel and get a full refund (assuming you have not used any benefits in that time). With this 3rd party warranty "who knows" how long you have?
The F&I guy may be trying to hold you off until it is too late to get out of the deal.
I can't remember now how long it has been since you purchased, but if you loan has not yet funded maybe you could contact Honda Financial and let them know you are going to cancel so they can reduce your payment? In effect, you would re-do the loan w/o the contract on top of the car. If it is really recent, maybe you can talk the dealership into doing just that - cancel the prior deal and re-do the paperwork?
Technically, you paid for the contract in money or trade - but I am not sure they (dealer and bank) will see it that way. But I would get on this right away to be sure you get your full refund while you can.
The F&I guy may be trying to hold you off until it is too late to get out of the deal.
Na, he is just trying to hold off until the month gets over so he won't have a cancelation go against his current months business. it hurts to cancel a contract this close to the end of the month.
We hate cancelations. If you have 50 Service Contracts sold for the month and a customer comes in who bought a car a month/year etc ago and cancels a service contract then that comes off your total sold for the month.
Just came back from dealer. After waiting for 3 hours, I finanlly got chance to talk to the finance guy. He said I need to have account number to cancel the extended warranty. It has been three weeks since I signed contract(I bought car on 05/05). I did not receive the contract and police from the extended warranty company(JMA Group Fidelity) yet. So I do not have the account number. The finance guy said that he can not cancel the contract without account number, and I can come in to cancel it once I got the accoumt number. But He emphasized at the same time that I should not come in next week, and I can come in the week after the next week. At this point, I realized I can not cancel it today. So I insisted to obtain a cancellation form. After three and half hours, I walked out dealer with a cancellation form. I will call the JMA Groups to find out my account number and the time period of cancellation for full refund. If it is 30 days, I will come back dealer next week, If it is 60 day, I will come back the week after next week, just like the finance guy said.
Is there anything that I need to be careful for? I just do not want to be fooled again. The finance guy told me I need to buy extended warranty to get my loan approved. Now I knew I was fooled at that time.
Thank all of you. I will keep you udate. Have a good meorial day.
We bought a Certified Used 2002 Odyssey yesterday, by the time we got into finance it was late and the kids were restless - we were tired and distracted!
Anyway the finance guy sold us the Honda Care warranty for $940/0... I was under the impression that it was in addition to the Certified Used warranty (remainder of 7/100000 powertrain 12mo/12000 non powertrain) and would extend beyond the original 7 years of the powertrain, of which there is 18 months or 40000 miles left.... we were tired!
Now after a nights rest I'm going through the paper work and there is no proof of the vehicle being CPO. Research here on Edmunds pretty much tells me an extended warranty isn't necessary on CPO's.
I am livid and not sure if there's anything we can do. Can't call them until my husband gets home, and this dealership is over 100 miles from us!
I need to buy an extended warranty for my Honda Odyssey in the next day or two as I'm up against the end of my original factory warranty. Please help me find the best deal. I prefer to use Honda Care, but am open to whatever will be good for us.
If you know of dealerships or people I should contact, please let me know. If you have prices or prices that you've paid, that would be helpful as well.
First thing I would do is make sure your Ody is CPO. If so, then you are covered to 7 years (from in service date when new, probably in 2001) or 100k miles for powertrain and 12/12k miles from the day you buy.
You CAN add a HondaCare warranty on top of that - to cover you for non-powertrain out to 7 years and 100k miles for that as well.
The web page here at Honda here says this must be purchased at the time you purchase the CPO Honda.
So there IS benefit of having HC on a CPO Honda - you extend the non-powertrain out to match the powertrain. In your case, with just 18 months left the price you paid ($940) seems WAY, WAY too high for the coverage. Think about it - if you just have 18 months until the 7 year mark (from new) you are already covered for 12/12k from purchase by the CPO, right? That means your money just pays for 6 months of non-powertrain coverage - for $940?
With other HC plans you can cancel for a full refund within 60 days and I assume you can cancel this plan too. Before you do, make sure your Ody IS CPO and then decide is the price paid for the HC is worth the coverage offered. I would think not, but it is your money. Unlike other visitors to this forum, you are not going to be able to purchase it later from a discount online dealer. You either stick with what you have or do without. If it were me, and I understand the situation correctly (effectively 6 months of coverage for $940), I would cancel for a full refund right away.
I guess first decide if you really need the coverage (it is a Honda, after all). If so, then only consider factory backed HondaCare and only at a discount price.
Last time I checked, the two cheapest places I know of are Bernardi and Saccucci . There are many, many other online HC dealers - a Google search will turn them up. All should offer online instant quotes, so you can check to see who has the best price.
I and others here have purchased from Bernardi in the past with no problems, others here have purchased from Saccucci with no problems. I would expect that ANY of the discount dealers should be fine - as long as they are real Honda dealers selling real HondaCare.
Thanks for the reply, I know $940 for 6 months is outrageous. This vehicle was listed and marked as a CPO. The salesman also stated several times that it was. However, as I stated before, I have NO documentation that is was SOLD as such. Only my printed carfax report and cars.com listing stating that it was being sold as CPO. I would like to cancel the Honda Care contract but am afraid I'll be left without a warranty since I have no proof of CPO...will have my husband call later and try and figure it out.
Call the service manager of any Honda dealer - maybe NOT the one your purchased from, and they can look up the CPO status via the VIN number and tell you if you are covered or not. This is the same thing they would do if you drove in with a problem - they would check the computer to see if your Ody was under factory warranty, CPO, or HC (or any combination of these).
You might also run a search on the Honda CPO page here:
and see if your Ody is listed there. They may not have had time to remove it from the CPO list. You may can do the same thing at your dealer's web page - it may show the inventory and show your car as certified.
You might also call Honda customer service (800-999-1009) and see if they can verify the CPO status for you.
The best bet is a nice, helpful service manager at a dealership - if they say you have a CPO then you do.
Once you confirm that, then see about cancelling the HC plan if that is what you think is best (seems to me it is based on the info you provided). If the dealer gives you any hassle about cancelling, call HC customer service at 800-999-5901 and tell them you want to cancel and they can help you out.
II understand you correctly, I can buy a Honda Care warranty from just about any dealer? I bought an Odyssey on Sat and looking at the quotes from Bernardi I have way overpaid. It sounds like I need to exercise my 60 day cancellation window and re-buy from another dealer. Is that correct?
Does it cost more to buy a Honda Care extended warranty after the initial time of purchase rather than buying it at the time of vehicle purchase?
I ask because the prices at: http://www.hondacaresource.com/ are different from what I'm finding once I give them the year, mileage, etc. on my Odyssey. I'm just wondering if there really is a premium or not.
Yes, if you purchase a new Honda you can buy from any franchised Honda dealer in the US that sells HondaCare. You can cancel and buy another plan without a problem (some dealers will tell you that only one can be sold per vehicle, but that is wrong).
If you financed the Ody, the refund will go back to the financing bank and they normally just reduce the amount of the principle owed (but not the payment - you just make fewer payments). Some banks may re-do the loan for lower payments, but most (including Honda Financial) do not. If you financed with Honda, you can get access to your account via the Honda web page and then make sure the refund is processed.
If you purchased a CPO Honda (as we are discussing in this forum just today) it appears that has to be purchased at the same time as the Honda.
If you purchased a used Honda, then as long as some of the base warranty is left you can buy HondaCare for it from any Honda dealer.
I think the coverages available may change after the 1 yr and 6k mile point as well - if you plan on getting a max term or max mile HC plan you might want to check that as well.
HC is pro-rated refundable, so the later you buy it the more you would get back. However, you have to pay more for it later. So if you are sure you are going to keep the Honda then buying early saves money (but they have your money longer).
We were trapped by the finance guy and bought a HC(6 year/80000 miles,0 deduction)by 1200 dollers this afternoon. It is outragous we overpaid more than 300. After I read several posts by you guys here, I felt I had been fooled and maybe it is unnecessary to have HC for my new Honda Accord. What Should I do? Call the dealer to cancel it or just ask them to match the 850 HC?Thanks
First rethink; is 6 year/80000 a good choice for you? are you going to keep the car more than six years? are you going to drive 80000 in six years? more or less? if it's a good EW for you go and negotiate. if negotiation was not successful cancel it and buy on line, you even cancel it by calling and faxing HONDA CARE directly. if it's not the best EW for you , cancel it now and buy the one best match to your situation. good luck
$300 is not that much of an over payment, we have heard of a lot worse .
I would check prices at several places online and print out the cheapest. Go back to the F&I person and show them and ask for a refund of the difference. If they say no, then tell them you want to cancel "right now" and get them to process the paperwork. You have 60 days to cancel for a full refund, but the sooner for you, the better.
Do I need to have contract account number to cancel the extended warranty contract? F&I guy told me that I need to have account number to cancel. I just called my extended warranty contract company(Fedilty), and was told that they can not find any records about my contract. My F&I guy told me that he already sent out the documents, and asked me to wait. But I was so worried about that he is playing game on me now. It has been 25 days since I bought the car. I did not receive police or anything from Fedilty yet. It is definitly not right. What can I do now?
Thanks so much for the info. I called up my dealership and told them what I found online. They told me to come in and they'd redo the contract and match the online price. Saved me $615.
For anyone interested, I initially bought the 8yr/120mi warranty (07 Ody) for $1745. Found a better price online at Bernardi for $1130.
Glad you saved the money - that is worth the effort, for sure.
The moral to the story is to research the price of the warranty in advance the same way you do the price of the vehicle.
When my daughter purchased her new Civic last year she carried the print out of the best online price with her. When the F&I guy started the HC sales pitch she just handed him the prices. Heck checked his book, snapped it closed and did not mention it again (he did not offer to match the price).
Why don't people check the price of the Honda Warranty before they go into buy their cars? I can't believe all the excuses people make in here about the kids...yada,yada,yada. It's unbelievable that smart people go online about all the prices involved with buying the car but do almost nothing about the warranty prices. No one needs to buy the extended warranty at that moment. Spending all that $ is stressful enough but people gotta learn to just say "no" about these warranty's until they do their research. Trust me, if one must buy these warranty's from the dealer, he'll still sell it to you a few days down the road. I guess having access to knowledge doesn't always mean folks will use it. I personally just said no to the F&I guy when the subject came up knowing full well that I could find the same information on the web and then make an informed decision a few days later. I chose not to purchase one banking on the reliability that Honda is known for. Lastly, the last place the kids should be is when you're buying a new car. Did it once and never ever repeated that mistake again!
Most people don't plan on buying an extended warranty, so they don't bother checking price in advance. After they get to the dealer, they get pressured to buy it and then become confused and flustered and end up just buying the warranty at whatever price to get the finance guy off them.
After they get to the dealer, they get pressured to buy it and then become confused and flustered and end up just buying the warranty at whatever price to get the finance guy off them.
That reminds me, I need to get some more bullets for my gun that I hold to peoples head to get them to buy the Service Contract.
Not every one is as fortunate as all of you. Not everyone can write a check for $1000-$2000, some need to have it included in there payments, that is the only way they can afford it, and if $20 a month strains a customers budget then they are a fool for not buy a Service Contract.
Many of these 3rd party companies use that delay about waiting until you have a contract set-up to cancel as a way of keeping people from cancelling. You should review your paperwork to see what your rights are to cancel. You should also call the company again and verify their cancellation policies. Also verify with them how long it takes for the contract to show up in their system. If they say less than 25 days, return to the dealer and say something is wrong.
Yeah, no joke, buying a car is the last place you should bring your kids... but some people have no choice (military just recently moved to the area know absolutely no one who will watch 2 kids under 4 for 6 hours while we drive 140 miles to buy a car so get off your high horse)
$940 for the warranty is actually a decent price for the warranty, (knew this from prior research thank you very much)... we had to buy it at the time of the vehicle purchase because it is CPO... didn't even think that it would only extended the non powertrain 6 months...
Never said I wasn't at fault. Who cares anyway when it can be canceled.
I purchased a used 2004 Civic EX with 43000 miles on it 2 1/2 weeks ago. I was so happy that I was paying cash for it, and I wasnt going to have to go through the F&I guy for financing. I decided that since it is used, and the first used car I ever purchased, that I should buy an extended warranty. So I did have to go to the F&I guy for that. He first quoted a 5yr 60K(additional miles) for some outragous amount of like $1700....I told him no way, and he went down to a little over $1400, and I was quoted that amount online from a few third party companies, and I would rather have honda care than third party so I agreed. So I paid for the car with a cashiers check, and paid for the warranty with my master card, but the reciept of the master card does not say anything about Honda Care...only the dealers name. After I got home, I noticed on the bill of sale, that they included the price of the warranty in the price of the car, and the warranty is not itemized anywhere. But I have the application for coverage for the Honda Care and it states 5yr, 60K, 0 deductible. ALso on the application for Coverage paperwork, they did not list the purchase price of the EW.
Now...2 1/2 weeks later, I recieve my honda care contract paperwork in the mail, and it states that I bought a 4 yr, 48k, $100 deductible honda care warranty for $930!
I called Honda Care and the person I spoke to was extremely nice, but could not help me. She told me that it was the dealer who messed up, and due to the milage and year, I did not qualify for the 5 yr, 60K. At first she said I should try to go to the dealer, and have him refund me the difference between what I paid and the $930. The problem is, they did not itemize the honda care out on the bill, so there is no where that it says I paid with tax($1556). If I just ask to cancel the contract, they will just refund me the $930(plus tax) because that is what they think I paid. I do have the credit card slip stating that on that day I paid to the dealership the $1556 since I paid for the rest of the car with a certified bank check.
I called my credit card company, and they said I definetly have a case to dispute it, since they sold me something different than what I purchased. The problem is, if dispute it, the contract is cancelled, and since the car is out of warranty, I cannot repurchase a honda care. I can purchase a 3rd party, but I much rather use the honda care.
The F&I guy was not there today, and I asked to speak to a manager and they said I can only speak to the F&I guy that I dealt with...boy, will I deal with him on Monday!
First I will ask him to refund the difference and just keep the honda care the way it is.
If he does not agree...I am going to dispute the credit card charge, and he will get nothing, and then I guess I will purchase a 3rd party, but I dont know which one....
This is typical car dealer finance guy behavior. You have to pay attention to the paperwork you sign so it doesn't happen again on your next car. What matters is what is on the paperwork, not verbal promises by a dealership sales guy.
Does a new Pilot include 3 years of roadside assistance as part of the standard warranty?? Im sure the salesman said it did, but I cant find any documentation about it. THought Id check here before I go back to the garage. Thanks!
If the application says one thing and your HC contract says another, then the dealer either owes you some money as a partial refund (the difference between what they promised and what you got) or for you to get all your money back and cancel the HC.
Have you talked to the dealer and/or the F&I guy yet? It could be an "honest" mistake. They charged you and wrote the application for one thing, but HC downgraded the package due to the age and miles on the car - and they charged the dealer less than expected. It could be once they see the difference between what they sold you and what you got, they will figure out what happened and give you some money back?
Does a new Pilot include 3 years of roadside assistance as part of the standard warranty?? Im sure the salesman said it did, but I cant find any documentation about it.
I checked Honda's on-site warranty information and as far as I can tell no Honda comes with roadside assistance. You'll have to pay extra for that kind of coverage (or join AAA!)
Hello Friends, I have been a reader and contributor to this site for years and as we get ready to replace our Civic with a CRV EX-C AWD I am researching the extended warranty options. WOW, the education I am getting here on this section is amazing. I thought I knew a lot about buying a car 'lean' but the idea of buying the warranty from Saccucci after the fact and then having my local dealer honor a low-cost warranty like this is news to me. A The prices I am seeing online for the Honda Care warranties are very aggressive and I am assuming these are the full, Bumper-to-Bumper Honda warranties like I bought on our 02 Accord. I was going to ask what people around the country are paying for a 5 Year or 7 Year warranty that covered everything on the new CRVs, but I guess that is not all that relevant when it seems like most of you would tell me to buy the coverage after the fact, online, if my dealer won't match the pricing I am seeing. I can only imagine my dealer will be a little angry if I come back in to their shop 2-3 years later having bought a warranty from a dealer I have never seen in Rhode Island. Oh well, if a few of you endorse this I will go with it.
The service department really doesn't give a fig where you bought your service contract. They're happy to have work. Did you make use of the contract on your 02 Accord? (have claims?) BTW: there's no such thing as a bumper to bumper service contract. None cover as much as the Warranty that comes with a new car.
If it makes you feel better, then over pay at your local dealer for your next HC contract
Seriously, it is the same coverage (not bumper to bumper no matter what someone says) for less money. You can also print out the online price quotes and take them with you into the F&I office and see if they will match them.
As was said, the service department does not car where you got the HC or how much you paid. If your VIN and name are in the service systems with a HC contract then they honor it. Over paying for "good will" makes no sense - most dealerships have such a high turn over that the salesperson and/or F&I person will be long gone when/if you ever need to use the HC contract.
I have purchased from Bernardi twice w/o a problem, others here have as well - and from Saccucci and other online dealers. Just make sure you check all the online dealers for prices - and make sure you buy from a frachised Honda dealer and all should be OK.
Roadside assistance is standard with any HC contract from any Honda dealer.
It is not mentioned on the Honda web page, so it would seem not included in the standard warranty. In addition, at this Edmunds page comparing warranties Honda is shown with no roadside assistance.
That feature alone is not worth that much to most folks since you can join some "club" for cheap and get coverage or maybe get covered via your car insurance. So I would not let that be the reason you decide on HC on its own.
Ask to speak to the owner of the dealership, then state your case. If need be, remind him that you called the credit card company and are prepared to dispute the charges. I had a problem with running boards on a truck and after speaking with the owner of the dealership they were installed within a week.
Hello Mitzij, I am buying a brand new CRV and I had made a claim (A/C Compressor) on my 97 Accord and that is why I bought a warr on my 02. I have made a claim or two, nut none were that large (touch wood) in cost. So thanks for your comments here as I do value them. And I know there are things that are not covered on the Honda Care new care warranty, but I do believe there are quite a few of the major components that are covered. And with AWD and other componentry I would welcome the warranty to cover us just in case.
Hoping to be well-armed with info before I go and buy my shiny new car. There is no way that eligibility for special financing (currently 4.9% on 2007 civic) is based on the purchased of an EW from F&I guy at the dealership, is there? I'm just trying to stay ahead of the game here...
You have to have a tier 1 credit score (720 or above for Honda, if I remember correctly) to qualify for the cheapest rates. If you do, then you should be able to get it without buying anything else. It might be illegal to make you overpay for a warranty in order to get the rate you qualify for.
If I ever ran into a similar situation, I would get up and leave immediately and take my business elsewhere.
Comments
Our dealer quoted us a price well above cost. We did not know this until 45 minutes prior to picking up the car. We made a couple quick phone calls to other Honda dealers in the area and were able to secure an 8 yr, 120K warranty for $940, over $1K less than the dealer we purchased from.
So, when it comes to purchasing the extended warranty, I encourage all buyers to shop around.
Also, we asked about the paint/rust warranty packages and you are probably better off with getting rust protection from a local specialist and don't bother with the paint protection, it costs about $20 - $30 to get the kit directly from the manufacturer.
Back in the day, having "Rusty Jones" spray some gunk on your car might help (I had cars that rusted in less than 2 or 3 years), but those days are long gone.
Dennis
After I read posts in this forum, I decided to cancel the extended warranty (fidelity warranty) of my new honda accord. I am wondering whom I get refund from? dealer, warranty company or Honda finace?
My case is $20500 OTD + $2100 extended warranty. I paid $4000 downpayment, and got $18600 loan from Honda finance at dealer. Does this $4000 downpayment cover the extended warranty? If yes, does it mean that I should get refund from dealer? (the extended warranty company send refund to dealer and dealer send it to me).
Thanks for the input.
The reason: It is assumed that the price of EW has been paid by Honda Finance (and from the loan) not from your down payment.
Just follow to be sure that Honda Finance will receive the money.
If you have not already done so, sign up (free) for an account at Honda's Owner Link:
https://www.ahm-ownerlink.com/login.asp?brand=honda
If you have or when you get your account number you can access the balance, payoff, payment history, etc online. Keep checking on it to make sure the money is paid to your account in a timely manner - most likely the pay off amount and balance will be what drops.
Dennis
I just called the finance guy, and told him that I want to cancel the extended warranty. He said OK but asked me to wait until the first statement come out. It sounds weird. I am afraided that the finance guy will play game on me. How can I make sure the cancellation is processed? As of $4000 downpayment, I used my credit card to pay $2000. Could I dispute this charge from my credit card company if the dealer do not cancell extended warranty?
Why is the finance guy trying to play game on you? The EW is lucrative for them, they want to kill time , you might be busy in the next days or even weeks and lose the deadline, so beware of that!!
What should you do now? go through the contract, terms and conditions, thoroughly, see if you can bypass the finance guy or not by being possible to contact the provider directly and cancel it or not, you can also call them and ask them. Remember this is a contract between you and the provider and not the dealer, so call them. Normally you can cancel it without finance guy interfere or help.
If impossible, go to the dealer, expect not a good welcome, but stay calm, ask to talk to the manager...... finally they should give you a cancellation form, after filling in ask them to sign it and give you a copy, then you can send a copy of that with a covering letter to the provider.
Dennis (post#1652) has explained clearly how you can find out all about your account, also you can contact Honda finance by phone.
I believe it's better to try easier measures first!!!
Good luck.
The F&I guy may be trying to hold you off until it is too late to get out of the deal.
I can't remember now how long it has been since you purchased, but if you loan has not yet funded maybe you could contact Honda Financial and let them know you are going to cancel so they can reduce your payment? In effect, you would re-do the loan w/o the contract on top of the car. If it is really recent, maybe you can talk the dealership into doing just that - cancel the prior deal and re-do the paperwork?
Technically, you paid for the contract in money or trade - but I am not sure they (dealer and bank) will see it that way. But I would get on this right away to be sure you get your full refund while you can.
Dennis
Na, he is just trying to hold off until the month gets over so he won't have a cancelation go against his current months business. it hurts to cancel a contract this close to the end of the month.
We hate cancelations. If you have 50 Service Contracts sold for the month and a customer comes in who bought a car a month/year etc ago and cancels a service contract then that comes off your total sold for the month.
I usually have about 5 cancelations a month.
Is there anything that I need to be careful for? I just do not want to be fooled again. The finance guy told me I need to buy extended warranty to get my loan approved. Now I knew I was fooled at that time.
Thank all of you. I will keep you udate.
Have a good meorial day.
Anyway the finance guy sold us the Honda Care warranty for $940/0... I was under the impression that it was in addition to the Certified Used warranty (remainder of 7/100000 powertrain 12mo/12000 non powertrain) and would extend beyond the original 7 years of the powertrain, of which there is 18 months or 40000 miles left.... we were tired!
Now after a nights rest I'm going through the paper work and there is no proof of the vehicle being CPO. Research here on Edmunds pretty much tells me an extended warranty isn't necessary on CPO's.
I am livid and not sure if there's anything we can do. Can't call them until my husband gets home, and this dealership is over 100 miles from us!
Any suggestions?
If you know of dealerships or people I should contact, please let me know. If you have prices or prices that you've paid, that would be helpful as well.
Thanks in advance!
Erik
You CAN add a HondaCare warranty on top of that - to cover you for non-powertrain out to 7 years and 100k miles for that as well.
The web page here at Honda here says this must be purchased at the time you purchase the CPO Honda.
So there IS benefit of having HC on a CPO Honda - you extend the non-powertrain out to match the powertrain. In your case, with just 18 months left the price you paid ($940) seems WAY, WAY too high for the coverage. Think about it - if you just have 18 months until the 7 year mark (from new) you are already covered for 12/12k from purchase by the CPO, right? That means your money just pays for 6 months of non-powertrain coverage - for $940?
With other HC plans you can cancel for a full refund within 60 days and I assume you can cancel this plan too. Before you do, make sure your Ody IS CPO and then decide is the price paid for the HC is worth the coverage offered. I would think not, but it is your money. Unlike other visitors to this forum, you are not going to be able to purchase it later from a discount online dealer. You either stick with what you have or do without. If it were me, and I understand the situation correctly (effectively 6 months of coverage for $940), I would cancel for a full refund right away.
Dennis
Last time I checked, the two cheapest places I know of are Bernardi and Saccucci . There are many, many other online HC dealers - a Google search will turn them up. All should offer online instant quotes, so you can check to see who has the best price.
I and others here have purchased from Bernardi in the past with no problems, others here have purchased from Saccucci with no problems. I would expect that ANY of the discount dealers should be fine - as long as they are real Honda dealers selling real HondaCare.
Dennis
I would like to cancel the Honda Care contract but am afraid I'll be left without a warranty since I have no proof of CPO...will have my husband call later and try and figure it out.
How can people be so slimy!!!
You might also run a search on the Honda CPO page here:
http://automobiles.honda.com/certified/
and see if your Ody is listed there. They may not have had time to remove it from the CPO list. You may can do the same thing at your dealer's web page - it may show the inventory and show your car as certified.
You might also call Honda customer service (800-999-1009) and see if they can verify the CPO status for you.
The best bet is a nice, helpful service manager at a dealership - if they say you have a CPO then you do.
Once you confirm that, then see about cancelling the HC plan if that is what you think is best (seems to me it is based on the info you provided). If the dealer gives you any hassle about cancelling, call HC customer service at 800-999-5901 and tell them you want to cancel and they can help you out.
Dennis
Thanks for you advice....it's been very helpful.
I ask because the prices at: http://www.hondacaresource.com/ are different from what I'm finding once I give them the year, mileage, etc. on my Odyssey. I'm just wondering if there really is a premium or not.
If you financed the Ody, the refund will go back to the financing bank and they normally just reduce the amount of the principle owed (but not the payment - you just make fewer payments). Some banks may re-do the loan for lower payments, but most (including Honda Financial) do not. If you financed with Honda, you can get access to your account via the Honda web page and then make sure the refund is processed.
If you purchased a CPO Honda (as we are discussing in this forum just today) it appears that has to be purchased at the same time as the Honda.
If you purchased a used Honda, then as long as some of the base warranty is left you can buy HondaCare for it from any Honda dealer.
Dennis
HC is pro-rated refundable, so the later you buy it the more you would get back. However, you have to pay more for it later. So if you are sure you are going to keep the Honda then buying early saves money (but they have your money longer).
Dennis
I would check prices at several places online and print out the cheapest. Go back to the F&I person and show them and ask for a refund of the difference. If they say no, then tell them you want to cancel "right now" and get them to process the paperwork. You have 60 days to cancel for a full refund, but the sooner for you, the better.
Dennis
Do I need to have contract account number to cancel the extended warranty contract? F&I guy told me that I need to have account number to cancel. I just called my extended warranty contract company(Fedilty), and was told that they can not find any records about my contract. My F&I guy told me that he already sent out the documents, and asked me to wait. But I was so worried about that he is playing game on me now. It has been 25 days since I bought the car. I did not receive police or anything from Fedilty yet. It is definitly not right. What can I do now?
For anyone interested, I initially bought the 8yr/120mi warranty (07 Ody) for $1745. Found a better price online at Bernardi for $1130.
The moral to the story is to research the price of the warranty in advance the same way you do the price of the vehicle.
When my daughter purchased her new Civic last year she carried the print out of the best online price with her. When the F&I guy started the HC sales pitch she just handed him the prices. Heck checked his book, snapped it closed and did not mention it again (he did not offer to match the price).
Dennis
That is bad advice IMO.
I guess having access to knowledge doesn't always mean folks will use it. I personally just said no to the F&I guy when the subject came up knowing full well that I could find the same information on the web and then make an informed decision a few days later. I chose not to purchase one banking on the reliability that Honda is known for.
Lastly, the last place the kids should be is when you're buying a new car. Did it once and never ever repeated that mistake again!
The Sandman
After they get to the dealer, they get pressured to buy it and then become confused and flustered and end up just buying the warranty at whatever price to get the finance guy off them.
That reminds me, I need to get some more bullets for my gun that I hold to peoples head to get them to buy the Service Contract.
Not every one is as fortunate as all of you. Not everyone can write a check for $1000-$2000, some need to have it included in there payments, that is the only way they can afford it, and if $20 a month strains a customers budget then they are a fool for not buy a Service Contract.
I hope that helps.
$940 for the warranty is actually a decent price for the warranty, (knew this from prior research thank you very much)... we had to buy it at the time of the vehicle purchase because it is CPO... didn't even think that it would only extended the non powertrain 6 months...
Never said I wasn't at fault. Who cares anyway when it can be canceled.
(Thanks Dennis for your advice btw.)
After I got home, I noticed on the bill of sale, that they included the price of the warranty in the price of the car, and the warranty is not itemized anywhere. But I have the application for coverage for the Honda Care and it states 5yr, 60K, 0 deductible. ALso on the application for Coverage paperwork, they did not list the purchase price of the EW.
Now...2 1/2 weeks later, I recieve my honda care contract paperwork in the mail, and it states that I bought a 4 yr, 48k, $100 deductible honda care warranty for $930!
I called Honda Care and the person I spoke to was extremely nice, but could not help me. She told me that it was the dealer who messed up, and due to the milage and year, I did not qualify for the 5 yr, 60K. At first she said I should try to go to the dealer, and have him refund me the difference between what I paid and the $930. The problem is, they did not itemize the honda care out on the bill, so there is no where that it says I paid with tax($1556). If I just ask to cancel the contract, they will just refund me the $930(plus tax) because that is what they think I paid. I do have the credit card slip stating that on that day I paid to the dealership the $1556 since I paid for the rest of the car with a certified bank check.
I called my credit card company, and they said I definetly have a case to dispute it, since they sold me something different than what I purchased. The problem is, if dispute it, the contract is cancelled, and since the car is out of warranty, I cannot repurchase a honda care. I can purchase a 3rd party, but I much rather use the honda care.
The F&I guy was not there today, and I asked to speak to a manager and they said I can only speak to the F&I guy that I dealt with...boy, will I deal with him on Monday!
First I will ask him to refund the difference and just keep the honda care the way it is.
If he does not agree...I am going to dispute the credit card charge, and he will get nothing, and then I guess I will purchase a 3rd party, but I dont know which one....
Any suggestions?
What matters is what is on the paperwork, not verbal promises by a dealership sales guy.
Thanks!
Have you talked to the dealer and/or the F&I guy yet? It could be an "honest" mistake. They charged you and wrote the application for one thing, but HC downgraded the package due to the age and miles on the car - and they charged the dealer less than expected. It could be once they see the difference between what they sold you and what you got, they will figure out what happened and give you some money back?
Dennis
I checked Honda's on-site warranty information and as far as I can tell no Honda comes with roadside assistance. You'll have to pay extra for that kind of coverage (or join AAA!)
I have been a reader and contributor to this site for years and as we get ready to replace our Civic with a CRV EX-C AWD I am researching the extended warranty options. WOW, the education I am getting here on this section is amazing. I thought I knew a lot about buying a car 'lean' but the idea of buying the warranty from Saccucci after the fact and then having my local dealer honor a low-cost warranty like this is news to me. A The prices I am seeing online for the Honda Care warranties are very aggressive and I am assuming these are the full, Bumper-to-Bumper Honda warranties like I bought on our 02 Accord. I was going to ask what people around the country are paying for a 5 Year or 7 Year warranty that covered everything on the new CRVs, but I guess that is not all that relevant when it seems like most of you would tell me to buy the coverage after the fact, online, if my dealer won't match the pricing I am seeing. I can only imagine my dealer will be a little angry if I come back in to their shop 2-3 years later having bought a warranty from a dealer I have never seen in Rhode Island. Oh well, if a few of you endorse this I will go with it.
Thanks,
Mike
Did you make use of the contract on your 02 Accord? (have claims?)
BTW: there's no such thing as a bumper to bumper service contract. None cover as much as the Warranty that comes with a new car.
Seriously, it is the same coverage (not bumper to bumper no matter what someone says) for less money. You can also print out the online price quotes and take them with you into the F&I office and see if they will match them.
As was said, the service department does not car where you got the HC or how much you paid. If your VIN and name are in the service systems with a HC contract then they honor it. Over paying for "good will" makes no sense - most dealerships have such a high turn over that the salesperson and/or F&I person will be long gone when/if you ever need to use the HC contract.
I have purchased from Bernardi twice w/o a problem, others here have as well - and from Saccucci and other online dealers. Just make sure you check all the online dealers for prices - and make sure you buy from a frachised Honda dealer and all should be OK.
Dennis
http://www.myhondawarranty.com/benefits.php
so can anyone confirm that the standard warranty has no roadside assistance.
It is not mentioned on the Honda web page, so it would seem not included in the standard warranty. In addition, at this Edmunds page comparing warranties Honda is shown with no roadside assistance.
That feature alone is not worth that much to most folks since you can join some "club" for cheap and get coverage or maybe get covered via your car insurance. So I would not let that be the reason you decide on HC on its own.
Dennis
I had a problem with running boards on a truck and after speaking with the owner of the dealership they were installed within a week.
I am buying a brand new CRV and I had made a claim (A/C Compressor) on my 97 Accord and that is why I bought a warr on my 02. I have made a claim or two, nut none were that large (touch wood) in cost. So thanks for your comments here as I do value them. And I know there are things that are not covered on the Honda Care new care warranty, but I do believe there are quite a few of the major components that are covered. And with AWD and other componentry I would welcome the warranty to cover us just in case.
Thanks,
Mike
If I ever ran into a similar situation, I would get up and leave immediately and take my business elsewhere.
Dennis