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Purchasing Rental & Program Vehicles

13

Comments

  • bsummbsumm Member Posts: 25
    Well, Enterprise is the largest rental company in the U.S. (hertz is largest world wide), they must be doing SOMETHING right...
  • audia8qaudia8q Member Posts: 3,138
    mmmm...looks like alot of people will drive a dirty car to save five dollars.....It's the same as a consumers who will put up with lying, cheating and sleaze to save $50 on a car purchase.
  • jlawrence01jlawrence01 Member Posts: 1,757
    If it was JUST $5 it would be one thing. However, when you can get a Toyota Camry for $20 per day in Chicagoland with a 5% tax and no junk fees (renting outside the city of Chicago) versus $40 from Avis + 20% for the Daley junk fees, that is a deal breaker.

    I have had seven rentals from Enterprise ranging from $14 - 25 this year and had one dirty vehicle.

    It is hardly a nuisance.
  • bsummbsumm Member Posts: 25
    I don't really see the connection: Is one dirty car at one of 5000 plus branches representive of the entire company? probably not. Is one car purchase with sleaze and deception representive of ONE car dearlership? probably so. I agree that you should always get a clean car when you rent, that's customer service "101", but let's not make generalizations.
  • bretfrazbretfraz Member Posts: 2,021
    I rented from a local Enterprise once. They had the cleanest cars I'd ever seen from a rental company. They hired a guy to hand wash every car weekly - every car looked great.

    Therefore Enterprise is the best rental car company in the world. You may take my words as gospel.
  • tunefultuneful Member Posts: 35
    Quality depends on the local outlet. Enterprise near where I am has turned me off because of dirty, shabby cars and weird dealing tactics (very slick about prices, discounts, etc.). Budget had a lot of nice Nissans but they were dirty all winter, "oh, the faucet we connect to behind the mall has been frozen, sorry." Avis ripped me off when I "kissed" a tree limb backing up that they allow, through their negligence, to project over 6 feet into their parking lot, and that could hit someone seriously in the head. Company reps were nasty and threatening, I finally paid them off just to get rid of them, but I wrote their president (no response), the Better Business Bureau, and the Chamber of Commerce. But I digress. Anyway, would be interested to see any further comments on buying a rental. Thanks.
  • audia8qaudia8q Member Posts: 3,138
    For one thing I was being sarcastic, so settle down....and secondly as somebody who purchases hundreds of rental cars per year for our dealerships...I consistanly find that many rental angencies keep their cars in alot better condition than enterprise.
  • jlawrence01jlawrence01 Member Posts: 1,757
    I would not be hesitant to purchase a vehicle froom Hertz or Avis. Had good experiences with both. But I would ONLY buy in high volums cities(i.e., Chicago Las Vegas, etc.) as some of teh franchisees in small towns abuse their stock.

    I would probably avoid Alamo and National as they are in bankruptcy and also, I have had problem in their vehicles before.

    Enterprise is a different bird as many of their cars are vehicles coming off of 2-4 year corporate leases in addition to their rental fleets.
  • nippononlynippononly Member Posts: 12,555
    must have a huge variance franchise to franchise in terms of customer service and cars.

    I have given up renting from them...at the two locations I rented from, the customer service was awful - they had long lines and were slow and disorganized. The cars were always dirty in a dozen different rental occasions, in fact one time I was given the keys to a car that had a flat in their own parking lot, on another occasion I drove the car a couple of blocks and the oil light came on - there was no reading on the dipstick, and when I phoned them, it took more than an hour for someone to come TWO BLOCKS.

    The experiences with the cars in particular makes me think that buying used from Enterprise is going to be very strictly hit or miss.

    Of course, buying private party is going to be strictly hit or miss too (seller lying or honest, maintenance done or not, abusive driving or little old lady). But private party is a lot cheaper.

    And everyone knows that some significant portion of the population has an attitude when driving a rental, and that attitude is "who cares, it aint my car".

    2014 Mini Cooper (stick shift of course), 2016 Camry hybrid, 2009 Outback Sport 5-spd (keeping the stick alive)

  • jspryjspry Member Posts: 16
    I'll be renting from Enterprise now on... I almost always use them, but found a semi-good deal on an SUV rental from a smaller local southern California car rental place for a business trip. Well, low and behold I get there and they don't have my reservation, so they tell me I can get a Nissan Altima for less money a day. Considering I had a meeting that I had to get to, I decided to take the car. HOLY DIRTY! It was disgusting, I don't even want to know what had been done in that back seat. Then, when I turned the car in, they added roughly $80 worth of insurance I didn't sign up for which was rather distressing and it cost me just over $242 for a 2.5 day rental on the Nissan Altima because I was told (when I turned it in) that I had to pay the price for the car I RESERVED (even though they didn't have it and was told it would be cheaper for the Altima), not the price posted for the Altima on their web site. *BLANK STARE* Not sure what to do about that, so if anyone has any suggestions, feel free to let me know.

    Enterprise has always been really clean and I've usually gotten a free upgrade from the people at SNA and LAX. I've also NEVER had hidden or added charges or had my reservation given away to someone else.

    On buying a rental car ...being an exec who's almost always running late from the airport, I drive most rental cars like a ferret on two cups of coffee and I don't think I'm alone in that respect...
  • sonjaabsonjaab Member Posts: 1,057
    Heck yea!...........Protest it to your credit card company ASAP. The rental place will get a chargeback! Its a bit of a hassle but you can stick it too them. I did that to Thrifty RAC in Vegas last year when they did the old bait and switch on me! In some states (NY)your PERSONAL car insurance is primary on any rental and covers everything! No matter what state you are in!
     The optional rental company coverage is 2nd, and most credit card insurance is 3rd in line to pay any damages. They won't tell you either. Its like the airport RAC fees ! I tell them wheres the waiver paper? I did not use the airport. So I don't have to pay it. They know and won't tell ya!
    I usually pull up to the RAC place in a cab not the RAC shuttle! That $25 airport surcharge is a ripoff.
    And YES I have smashed up a few rentals too. I KNOW how it works. When I was a kid in Fla.I used to rent Vettes for the weekend and whip the snot outta them........LOL...youth!.........geo
  • SylviaSylvia Member Posts: 1,636
  • buyritebuyrite Member Posts: 1
    Has anyone had recent experiences purchasing rental cars from Hertz or other car rental companies. Can you negotiate with them? Are their cars well maintained as they claim? Are these cars as I suspect driven more cautiously than personal car, or do renters treat them abusively. any information you can provide will help me make a decision as to whether to shop at these sources? Thanks.
  • jlawrence01jlawrence01 Member Posts: 1,757
    Personally, if I were going to purchase a rental vehicle, i woudl probably limit my purchase to Avis and Hertz. Both companies are solid and financially and in general, take pretty good care of their vehicles. I would AVOID Enterprise as I have had a lot of problems with the condition of cars that I have received in rentals (and my spouse is an indurance adjuster).

    As to your questions.

    1) Generally, you do NOT negotiate with the rental agency. OTOH, my first purchase from Avis (an '83 K-car) was for $6800 vs. $7200 sticker. They had three cars that were identical and I took the one with the greater mileage. I was happy as I took the car from 28k to 192k. I would say that you almost always pay the sticker price, but what does it hurt to ask??

    2) Avis and Hertz take care of their cars. Generally, they have a service record that you will find on the inside of the trunk lid. I would ask for service records as they are generally available.

    3) Do people abuse their rental cars? I am sure that some do. Most don't. I believe that there are also people (especially those who cannot afford to keep their cars) who abuse their cars, especially when I see the shape that a lot of private sales are in. Personally, I know of few people who crack open their owners' manual and actually perform all of the service.

    Rental cars are like ANY used cars - they carry more risks than a new car purchase. AND THAT RISK IS REFLECTED IN THE PRICE (emphasis intended). You need to treat the purchase like ANY other used car purchase. Have the car inspected by your own TRUSTED independent mechanic.

    One advantage of rental cars is that they generally come loaded with most of the options. On occasion, they come with additional safety/security equipment (steering column protection).

    I would strongly advise that you check the pricing at the rental car agency against what you can get at a dealership.

    Hope that helps.
  • leeandginaleeandgina Member Posts: 38
    I spent over 3 years working for Enterprise (ultimately as a branch manager) and my experience would be buying a rental is just like buying any other used car.

    Enterprise car sales only picked the "best" cars for resale on the car lot and the prices were fixed (no haggle). All the service records were available and generally the cars were low enough miles that an oil change or 2 were the only manufacturer requirements. Almost all the cars still have warranty too.

    Of course there are some people that abuse rental cars but those same people own a car of their own a lot of the times, and you could end up buying their car off a dealer lot when they trade it in.

    Any cars that Enterprise bought that dont make the grade for resale direct either go back to the manufacturer as they are program cars or goto the auctions and you as a consumer end up buying a "rental" anyways, except the dealer probably wont tell you :)
  • chuck1chuck1 Member Posts: 1,405
    I just purcahsed an '03 Mitsubishi Galant ES that at the time had 16,900 miles on it. The Mitsubishi dealer had at least 16 of them. I picked out one that was really clean. After much haggling it was $10,400.00 In California they have to disclose if they are "former rentals". I didn't know it was a Hertz unit until I found the insurance paper left in the glovebox. This car was in great shape, I don't know why Hertz put it out to auction. The same car sold at a local Hertz store for $9,995.00. However, I had a trade that was worth $3,000.00 and Hertz doesn't take trades, generally. BTW, this is the 3rd "former rental" I have purchased, all cars have served well. I always make sure they still have some warranty left so if there are any issues, they can be taken care of with out cost to me.
  • wildcorgiswildcorgis Member Posts: 84
    I almost bought a 03 Camry from Hertz. The info I got was that there was no haggling, no trades. The price went down 500 buck every month it went unsold. The salesman showed me a bunch of cars Civics and Galants, I think, that were being sold to local car dealers. Confirming what someone previous said, that the good cars went up for sale on this lot and the rest of went to auction. If you saw something on another car of the same model he would let you switch, i.e. mats, tires,simple stuff. Stuff I didn't like; got very few options,few color choices( no Phantom Gray) generic floor mats. Stuff I liked ; no pressure, test drove w/o salesman, Hertz has their own warranty.Walked in got a list of every car and price

    All in all , a great buy, except I couldn't see myself driving a Camry. Anecdotally, I ve known a few people who bought from Hertz and no one has ever complained. Can't remember who told me this but he said most rentals go to business people and they rarely drive like maniacs.
    Steve
  • asafonovasafonov Member Posts: 401
    not sure if this was an S or an SL (my rental in March was an SL, but, strangely, with cloth seats). Said she paid about 15.5k + taxes and fees. Nice car.
  • bsummbsumm Member Posts: 25
    This is a year late, but at Enterprise, if you feel you were incorrectly charged for something and the branch manager won't write it off, just go up the food chain. I guarentee if you go high enough (usually Area Manager, sometimes Regional Vice President) it WILL get written off.
  • tunabreathtunabreath Member Posts: 1
    bought a 2002 mazda 626 for my wife from Hertz. $9500 with 25k miles. had it for a year. runs great. the buying process was real simple. I would probably look at them again for a SUV/Mini van.
  • 1racefan1racefan Member Posts: 932
    I needed a cheap AWD vehicle (wife works for a hospital and has to be there regardless of what the weather is). I bought a "preowned" 2003 Mitsubishi Outlander XL, AWD at the local Mitsubishi dealer back in July. The car had 10,000 miles on it, and was VERY clean inside and out, and under the hood - even the fluids looked brand new. I got it for $13,500 + tags, tags after negotiating for an hour. I even got the dealer to beat my credit union's interest rate. I found a Hertz brochure under the seat of the car, as well as some other papers that showed it had been a Hertz car. I took it to a different Mitsubishi dealer after I bought it (one down the road from my work place) and had them fully inspect it. Since I knew it had been a Hertz car, I especially had them look at things like the brakes. They told me the car appeared to be in excellent condition. They said the brake pads were still at about 85% of the thickness of new pads. The car runs great and is very smooth. I get 25mpg going to work, and got 29mpg on the couple of trips it has been on - not too bad for full time AWD. Anyway, I would have to say that this one seems to have been taken pretty good care of before me.
  • stickguystickguy Member Posts: 50,543
    A hertz outlander was probably taken care of better than most Mitsus that were sold to someone that couldn't make the payments. As long as you didn't find any paperwork from the Baja 1000, it is probably just a nice maintained, barely used car.

    2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.

  • asafonovasafonov Member Posts: 401
    Baja 1000? Is it a dealership or a rally event?
  • stickguystickguy Member Posts: 50,543
    maybe I should have used an emoticon ;-)

    Although there have been stories of people renting cars, racing them, and then turning back in.

    2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.

  • 1racefan1racefan Member Posts: 932
    Back in the 60's didn't guys actually rent Mustangs from Hertz for the sole purpose of drag racing them? I thought I heard that somewhere, but that was before my time!!!
  • stickguystickguy Member Posts: 50,543
    that was the Shelby GT 350Hs that Hertz had. Who knows how many were actually raced vs. urban legend.

    More recently, there have been reports of a bolt-on nitrus kit for a Neon. You rent one, slap the kit on, take it to the drag strip, take the kit off, and return the car.

    2020 Acura RDX tech SH-AWD, 2023 Maverick hybrid Lariat luxury package.

  • 1racefan1racefan Member Posts: 932
    There's probably some underground automotive accessories catalog floating around somewhere entitled "Performance Parts For Rental Cars". Everything you need to turn your rental into a street racer in under 4 hours, and then back!!!
  • sysopsysop Member Posts: 23
  • fordfoolfordfool Member Posts: 240
    2005 Taurus SE
    MSRP $23,050
    Invoice $20,965
    TMV $21,268
    After Rebate TMV $19,268

    2005 Focus ZX4 SE
    MSRP $18,340
    Invoice $16,975
    TMV $17,385
    After Rebate TMV $15,385

    Given these Edmund's prices for NEW vehicles, what would be
    a reasonable price to pay for these cars as ex-rentals with 10K
    on the odometer and six months in use?

    In each case a used 2004 can be purchased for $3000 under the
    New 2005 TMV, so a used 2005 must be somewhere inbetween.

    Appreciate any insight anyone can send my way.

    Don
  • jlawrence01jlawrence01 Member Posts: 1,757
    I would post this mesage over on Real World Values.

    Earlier this year, one of my friends purchased a NEW 2004 Ford Taurus SE at a dealership for $11.8k. Granted, it was an "end of the year deal" but still.

    I would not pay over $10.5k for the Taurus.

    I can get a 2003 Taurus SE with 50-60k miles off-lease from one of the major leasing companies for $5.5k which would imply a retail of $7-7.5k.

    Ford is selling the 2005 Taurus to a lot of the corporate fleets in the $17k range.

    Hope that helps.
  • jlawrence01jlawrence01 Member Posts: 1,757
    While the Taurus at the right price is a "screaming" buy in terms of value for the money (and I have owned a few in my fleet and a couple personally, I would pass on the Taurus and purchase a Chevrolet Impala LS which can be had for similar dollars. I have had better experience with them repair wise and on average, I am getting 3-5 more mpg on the gas mileage.
  • lindaetterleelindaetterlee Member Posts: 1
    I am learning about car buying. Can someone tell me are rebates? Are you able to be used them on used cars? What about program cars? Other options? You can email me with your response or pose it here. Thank you.
  • qbrozenqbrozen Member Posts: 32,941
    factory incentives and rebates are only available on new cars, and sometimes only available based on leasing vs buying.

    I've heard the term program car before, but I have no idea what that refers to.

    Zeroing in on a good price is relatively painless as long as you narrow your car choices first.

    '11 GMC Sierra 1500; '08 Charger R/T Daytona; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '08 Maser QP; '11 Mini Cooper S

  • cccompsoncccompson Member Posts: 2,382
    A "program" car is usually one that has been driven for awhile by someone who works for the manufaturer. Generally, they will have several thousand miles on them when offered for sale.

    Sometimes the term is also applied where the vehicle has seen other use, i.e., it has been a dealer demonstrator, was driven regularly by a dealer employee, or was used for a special promotional activity (e.g., PGA Tour tournament cars).
  • qbrozenqbrozen Member Posts: 32,941
    ok ... i call all of these "demo" cars, personally.

    thanks for the clarification. I had a feeling that's what was meant.

    '11 GMC Sierra 1500; '08 Charger R/T Daytona; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '08 Maser QP; '11 Mini Cooper S

  • john_doe_wnyjohn_doe_wny Member Posts: 28
    I bought my 98 Taurus in 99 with 20000 miles as a program car from Ford, 122,900 miles now. I thought it was a ex-rental. (I didn't know there was a differance between program and ex-rental) It was $12,900 and very loaded. Some minor stuff needed repaired over the years...but overall a good car. I am thinking of buying a low mileage program car again because the price is good and I might just start tradeing in at about 36,000 miles to have a car under 3 years old and in factory warranty at all times. Better than new car sticker shock! Just my thoughts.
  • kmausskmauss Member Posts: 72
    Hi there -- I know this original message is a few years old, but I'm brand new to the forums and I just found it.

    We have an Enterprise car sales dealer relatively near us and I was planning to go look around at some point. I think that my next car may indeed have to be used, and from the limited research I've done, this doesn't seem like a bad option at all.

    I would like to hear from anyone else who has purchased a car directly from Enterprise and what your experience has been. How was your buying experience, how has the car been, have you had any big issues, etc?

    Thank you! :)
  • joel0622joel0622 Member Posts: 3,299
    I thought it was a ex-rental. (I didn't know there was a differance between program and ex-rental)

    Neither did I. :confuse:
  • oldfarmer50oldfarmer50 Member Posts: 22,664
    I remember reading some time ago that local car dealers were getting upset that the rental companies(which were owned by the big 3) were becoming competition. In other words, their own car company was undercutting them in the used car market.

    To placate the dealers the car companies developed a "program" under which a percentage of the cars being disposed of by the rental companies would be sold to the dealers. Thus the term "program car". That also sounded better than "abused rental junker".

    If I'm wrong on the details I'm sure the car guys will correct me.

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • metro123metro123 Member Posts: 100
    I've never been a fan of purchasing former rentals. I've seen too many people abuse rental cars while they have them and return them back with a smirk on their face. Why take a chance that you'll get one of these cars? Plenty of good used cars out there. Look for a certified used car from the manufacturer. These cars must pass strict inspections and often have additional factory warranty. A much better option than a rental in my opinion.
  • rroyce10rroyce10 Member Posts: 9,332
    Actually the term "program car"
    is from the late 60's early 70's.

    This is when zone managers would drive from dealership to dealership, when they hit "X" amount of miles they would offer them for sale at a discounted rate to the dealers in their zone, of course the dealer would order them another car and life went on ....

    As golf got bigger and more popular, things like the Bob Hope Chrysler Open, the Dinah Shore Open (remember Dinah Shore.?) .. and now some guy named Tiger Woods does all the repping for Buick -(and he even did some very slick design work on the new Enclave) and Mickelson carry's the Ford banner.

    The popularity is gotten so big that all the manufacturers have got into the "golf action", Lexus, Mercedes, of course Caddy has been there for 60 years, BMW has another tournament in September, I even saw Hyundai at one of the tournaments, it must have been a small par 3 course .l.o.l..

    Anyway.... they'll bring 90/150/200+ vehicles to these tournaments for the players, caddies, tournament officials, wives, etc, etc and at the end come Monday, they'll drop them at the local dealers for a discounted rate .. some might have 12 miles, some might have 1,200 miles - who knows.? .... untitled and all MSO cars, sponsored by the manufacturer and the warranty starts the day the vehicle is sold to a new retail buyer. --- these are program cars.

    Rental cars are, just that -- rental cars. They've been bought on a fleet rental program, they've based their cost on the amount of time in service (not mileage) ... and when the fleet time runs out, off to the auction they go, some good, some not so good.

    As far as competition, not really ... dealers all go to the same auctions, they stand in the same lanes and they look at and bid at the same vehicles, nothing to get upset about.



    Terry. ;)
  • oldfarmer50oldfarmer50 Member Posts: 22,664
    "...these are program cars..."

    That always was my assumption. That a program car was one that had limited use in close association with the manufacturer or dealer. But hasn't the term also been used with former rentals?

    There is a local dealer who owns multiple lines who does screamer ads all the time. He touts his "program" cars while in the fine print it says "former rentals".

    In fact this dealer got in trouble with the NY attorney general for not disclosing that fact.

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • rroyce10rroyce10 Member Posts: 9,332
    There's nothing wrong with rental cars, I've bought a few myself, some costing $60,000 .. but there's a big difference between a 6,000 mile rental that's been in service for 11 months vs one that's been in service 11 months with 21,000 miles - hopefully.

    But you're right, the term "program car" get's used loosely ... it's like the term "Brass Hat" cars, these were (are) vehicles that are driven by the manufacturers employee's, they can even be the guy that services the copy machines in the building, whatever ... you see more of this in the Detroit/Midwest area though.

    The best thing a buyer can do is run a Carsmack on "any and all" vehicles before they buy them - new or used.! ..It's the best $29 insurance policy they can buy and this will tell them who the prior owner was.



    Terry. :shades:
  • joel0622joel0622 Member Posts: 3,299
    You are taking no more of a chance on a Rental Car then you are on a one owner trade. People will ask "is it a one owner" and will look at the title and see.

    If it is a one owner that we sold new and serviced that is one thing but if it is a one owner from some one we don't know jack about then who is to say he was a good owner? Your chances are just as good or better that a car coming out of rental had all of its scheduled service performed. They are diligent about that because a broke down rental does not make them a quarter.
  • british_roverbritish_rover Member Posts: 8,502
    I LOVE Brass Hat cars. We get two or three a year from our Regional Sales rep and usually one a year from our regional service rep.

    Inevitably at the end of the year I have some cheapo guy who won't buy one of the last couple of left over cars I have because, "thats just not a good enough deal for me buddy."

    Sometimes he, and it is always a man not a woman, won't even step up for an ex-service loaner with 4,500 miles or so and 10,000-12,000 dollars or more off of MSRP with no profit for me. At that point it is a true loser on the new car side but service gets some business.

    Ahh but then I get a brass hat car with 1,200 miles on it that I can sell for 15,000-18,000 dollars off MSRP and still make 3,000 dollars on the front end. :blush::D

    Heheheh
  • metro123metro123 Member Posts: 100
    Joel,

    I won't disagree with you, if the car has miles on it, there is always a chance it was abused, rental or not. I'd like to think though that if someone acually owned the car and made payments on it, they took some reasonable care of it. That's why I tout certified cars...they are held to higher standards.

    But like they said in one of those mob movies, "why take a chance?"
  • oldfarmer50oldfarmer50 Member Posts: 22,664
    "...why take a chance?..."

    Exactly. A rental car may have more consistent routine maintaince but does that make up for abuse. I have a hard time seeing grandma doing doughnuts in the parking lot with her Taurus but I have seen this with rentals. Of course grandma may sit her car in the garage until all the seals dry out and forget to change the oil but I still think you have a better chance with that car.

    I don't ever remember driving a rental car that didn't have some strange noise or rumble to it.

    2019 Kia Soul+, 2015 Mustang GT, 2013 Ford F-150, 2000 Chrysler Sebring convertible

  • musclebunnymusclebunny Member Posts: 1
    I have been looking at the G35X and have decided it's the car for me. The first one I test drove is at a dealership that lists the online price at $28,995 (sticker at dealership is $30,977). It appears brand new with 16,469 miles on it. I found the online add after test driving and did a Carfax search which shows the car as 1-owner, which turns out to be a major rental car company. The car was used as a rental for 8 months. Can anyone offer experienced thoughts on this? I would like a pre-owned vehicle, but the rental issue has me scared. I also have no idea how long rentals are in service? I would really appreciate some guidance.

    Thanks.
  • psunowpsunow Member Posts: 19
    I personally would not buy a rental. I know rental cars are driven very hard by renters (myself included)that know they will be turning in the car a day or so later. You would be better off finding a single owner car with the same amount of miles. Most likely the owner took much better care of the car then most renters.
  • samtutsamtut Member Posts: 10
    Reminds me of that Seinfeld...

    Agent: I'm sorry, we have no mid-size available at the moment.
    Jerry: I don't understand, I made a reservation, do you have my reservation?
    Agent: Yes, we do, unfortunately we ran out of cars.
    Jerry: But the reservation keeps the car here. That's why you have the reservation.
    Agent: I know why we have reservations.
    Jerry: I don't think you do. If you did, I'd have a car. See, you know how to take the reservation, you just don't know how to *hold* the reservation andthat's really the most important part of the reservation, the holding. Anybody
    can just take them.
    Agent: Let me, uh, speak with my supervisor.
    ....
    Agent: I'm sorry, my supervisor says there's nothing we can do.
    Jerry: Yeah, it looked as if you were in a real conversation over there.
    Agent: But we do have a compact if you would like that.
    Jerry: Fine.
    Agent: Alright. We have a blue Ford Escort for you Mr. Seinfeld. Would you like insurance?
    Jerry: Yeah, you better give me the insurance, because I am gonna beat the hell out of this car.
This discussion has been closed.