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Delivery Delays

kenn7kenn7 Member Posts: 13
The dealer promised the usual 6 weeks delivery
after placing the order for my truck. Its now been
9 weeks and the dealer says that it still has not
even been built yet much less ready for delivery.
Is it just mine or is this the norm for Chevy.
How long did you have to wait?


  • mgdvhmanmgdvhman Member Posts: 4,157
    5 months for a 3/4 Silverado.

    - Tim
  • rbristol1rbristol1 Member Posts: 8
    Ordered my 2k Silverado with 5.3 ,auto,ext cab,Z71 package, etc. on 8/11... dealer said my build date was week of 9/27... went there yesterday to see whats going on and they tell me build date was moved to 10/25... I guess I have to wait another 3 to 4 weeks or so.

    [email protected]
    1966 Chevy C10 stepside
    1996 Chevy C1500 ext cab
    2000 Chevy Silverado Z71 ext cab on order(still)
  • planejaneplanejane Member Posts: 167
    Ordered on July 12, Sept 1 went in and picked one off the lot, thank goodness they had exactly what I wanted. Even the day I went in to buy one, they still had no idea when my truck would be delivered. No order #, no build date, nothing!!!

    I gave up! I can relate to you man.
  • cr3cr3 Member Posts: 42
    it still is not on the lot as of 10/13.thats why i baild out a month ago.ended up with alot more then i needed though.i spoke to my salesmen and he said so far it never came.what? lame.
  • mgdvhmanmgdvhman Member Posts: 4,157
    You gave up one week after girl!


    Girls...No patience and gotta have it now.


    - Tim
  • sandman9sandman9 Member Posts: 4
    Record sales, everyone trying to order a truck, if you want an order fast, place it on one of the slow moving cars, I hear you will get it in a couple of weeks. If you are ordering what a million others are ordering, expect to get in line.
  • ryanbabryanbab Member Posts: 7,240
    I went to fort wayne Indiana (where some trucks are produced) this weekend. Going i seen 6 semis hauling trucks thats about a total of 6-8 trucks on a truck so they are being made and shipped hey who knows maybe i seen one of yours being shipped.
  • planejaneplanejane Member Posts: 167
    No, girls have no patience, girls just wanna have fun. Are you kidding?!?!?!? Guys have no patience!
    Come on, I want to have a talk with your wife, Tim.

    I ended up with more than what I ordered too.
  • 2500lt2500lt Member Posts: 18
    Patience either..

    And I ended up with more than I bargained for too!


    - Tom Dunkel.....Recognize me?
  • planejaneplanejane Member Posts: 167
    Sounds vaguely familiar.
  • anonymousanonymous Member Posts: 314
    My 2k Silverado was ordered on 8/11 and I was notified that it was at the dealer on 11/6... Basically 3 months.

    Rick B
    [email protected]
    1966 Chevy C10 Stepside
    1996 C1500 ext cab (trading it in)
    2000 Silverado Z71 ext cab
  • kenn7kenn7 Member Posts: 13
    It is now 13 weeks and nobody has a clue as to where its at. The order is still in the computer but can't get any more info. I've been told that they've had a problem with seat belt vendor suppies and that the Canadian factory went out on strike but nobody can supply any info on how far they are backed up. They claim only the factory knows and the factory won't tell anyone. Depends on which story you believe. Dealer and customer service are no help. Ordered the truck through Bill Jacobs Chevy in Joliet, IL.
    1500 ext cab. long bed
    5.3 2w
  • ryanbabryanbab Member Posts: 7,240
    Hey if anyone is in the Indiana area let me know there is a dealer in angola that has 35 silverados on the lot. I know one of the salesmen real good hes great and is a big help i am ordering from him in march but we talk all the time.
    KENN7 i see u ordered from joliet illinois i am from hammond indiana if u want me to ask him what they have like specific trucks let me know what u want and i can ask him what they have if u wouldnt mind driving to angola (fort wayne area) it might be worth it. Email me at [email protected] if u want and i can talk to him and get you in touch with him. Let me know.
  • kenn7kenn7 Member Posts: 13
    Thanks, if these people don't get their act together soon I may take you up on your offer.
    I have a 2000 15k on order. ext. cab, long bed, 5.3, automatic, locking diff, aluminum wheels in carmine red with all the bells & whistles except leather seats.
    A couple sources have told me I'm not likely to find that sitting on a lot.
  • ryanbabryanbab Member Posts: 7,240
    ILL CHECK FOR U i emailed the guy and hes gonna look for one and let me know.

  • ryanbabryanbab Member Posts: 7,240
    THe email address is [email protected] email then and tell them what you are looking for. The guys name is WIll he is gonna try and look for it but he wants to know what u want. Give it a shot it cant hurt.

  • kenn7kenn7 Member Posts: 13
    Finally got a call from the dealer with a Dec. 20 build date. 135 days after placing the order on Aug. 6.
    Said delivery should be between Christmas & New Year if they get it on a transport before the factory shuts down for 2 weeks on the 23rd for the holidays. If not I probably won't get delivery until the second or third week of January. Thats a 5 to 5 1/2 month wait.
    I can't wait for Chevrolet to send me a customer satisfaction survey.
  • ryanbabryanbab Member Posts: 7,240
    Thats nice to hear that you got the wordon a build date hope it comes through. If i go through this when i order ill go nuts. Ken itll be well worth the wait though when u finally get it in.

  • paulhofmeisterpaulhofmeister Member Posts: 2
    Speaking of delivery delays, I ordered a new Jeep start of October and the dealer still hasn't got the vehicle. All I've heard are excuses about delivery problems (not facory build issues) and how rail-truck delivery snafu's are causing problems. It AMAZES me that FedEx can tell me exactly where my $5 package is at any time but Chrysler has no clue where my $30K Jeep is.
    Who said car manufacturers were "high tech". Anybody heard of barcodes and tracking technology in Detroit?

    Lost Jeep
  • kenn7kenn7 Member Posts: 13
    Thats whats so aggravating. When I would call either the dealer or the cust serv. # the usual response was "I don't know what the problem is or when it will be ready, the scheduler hasn't put it in the computer yet" but they couldn't get the scheduler to say why. Or they would just feed you a line because the next time I'd call the story would be different.
    Even more amazing is that the dealer said the factory has an unlisted phone # and even he can't talk to them directly. so nobody knows anything until the factory posts the schedule for a particular order into the computer. Apparently the factory is completely in charge and they answer to no one.
    All attempts to contact some Bozo at corporate went nowhere. I guess they don't know or care that there is a problem somewhere or maybe they think that a 5 or 6 month wait for a vehicle is acceptable.
    If you ordered one and put money down instead of buying off the lot, I guess they know you are pretty much at their mercy because they know more than likely you won't be going somewhere else. if they jerk you around on the lot you can leave. If you cancel your order and go elsewhere you just go back to square one.
    I ordered this one because right now I'm driving a "90 Chevy 1/2 ton that has given me 10 years of very happy ownership until the engine went bad and I can't even complain about that. I feel that I got more than my moneys worth out of that truck, but if I had gotten the kind of service back then I'm getting from Chevy now, I don't know if you would have ever seen me in their showrooms again.
    I just hope that there are no more snafu's and that they stick to the current schedule. Then maybe once the truck comes in I can put this miserable experience behind and start enjoying a new truck. I only hope that this truck is as dependable and trouble free as my old "90.
  • paulhofmeisterpaulhofmeister Member Posts: 2
    Thought some of you might appreciate the explanation I've received from the Dealer for my Sept 99' ordered Jeep which is still AWOL:

    "The problem we are experiencing is in not Daimler-Chrysler being able to find the vehicle's. The problem lies in the rail companies not being able to coordinate the pickup of the vehicle's from the factory. They are contracted just as the transport trucking companies are that pick-up the vehicle's at the rail head. I can pull-up your vehicle's VON in the computer and it will tell me what the building status is ( there are 14 codes to tell me exactly what stage it is in), what factory it is in, and when it is shipped out. Once it is shipped from the factory I can call the railhead and they can tell me ETA and when it will be put on a transport
    truck to be delivered to the dealership. Your Jeep has been sitting at the factory because the rail car company, not Daimler-Chrysler, has merged with two other companies and is having a serious problem with the compatibility
    of their system's. They are now trucking the vehicle's from the factory."

    In 1999 with all the BS we hear about customer service, quality, and owner satisfaction from the automotive industry. The "great" Daimler-Chrysler apparently can't even manage deliveries. Awesome. Three cheers for the Dealer's attempt to shift the blaim from Chrysler. After all, it's just like delivering a letter via the post. Once it leaves your office it isn't your responsibility that it didn't get delivered on-time or is it?
  • kenn7kenn7 Member Posts: 13
    Had a build of 12/20. Called the 800# on the 22nd to confirm but found out the build date is not specific for the day. It just means sometime that week. No truck yet but according to their coding, it is on the line. Since they close for the holidays on the 23rd it looks like it will be the 2nd week of January before it arrives at the dealer, unless something else goes wrong. Thats 5 months since placing the order. I wonder how many other customers they've treated this way.
  • rshornsbyrshornsby Member Posts: 200
    treating everyone like that. Seems they want to supply all 1500's that they can produce to compete with the Ford F-150. And like a lot of the stupid things that GM has done over the years,
    {i.e. windshield antennas, long hood (useless space) and short trunks (useless), A/C's that won't shut off once turned on until the ignition key is turned off; also A/C's that run 1 minute, and shut down 30 seconds, supposed to save gas, but the only thing it did was keep the inside of the car sweltery hot.} This is just to name a few of the dumb ways the GM designers are thinking, or rather not thinking. I think that GM is now THINKING (?) that they will build just enough to supply the demand. That way they don't
    have a surplus come end of the car season. Only thing is, they don't sell a heck of a lot if they can't supply them. But how can you tell them any- thing like that? Powers that be can't THINK!
    Maybe one day our trucks will come in, I HOPE.
    Roger Horns
  • kenn7kenn7 Member Posts: 13
    Dealer called Tuesday to say the truck has finally arrived. 5 months & 5 days after placing the order. Going to pick it up tonight. Good luck to anyone else that has an order in. Hope you don't have the same experience I did.
  • kenn7kenn7 Member Posts: 13
    Picked up the truck last night. After all the B.S. for the last 5 months from Corporate and the Factory, who apparently don't care much about customer satisfaction, the dealer threw me a bone in the name of customer relations and gave me a bed liner to compensate for the aggravation. At least the dealer cared enough to make things right. I appreciate that.
  • rshornsbyrshornsby Member Posts: 200
    Read in that delivery was held up for a few days due to bad weather. Has you dealer called yet? image

  • meredithmeredith Member Posts: 575
    After 30 or more days of inactivity....

    this topic is being "frozen." It will be archived or deleted in the next 10 days or so.

    Front Porch Philosopher
    SUV, Pickups, & Aftermarket and Accessories Host
This discussion has been closed.