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Buick Encore audio problems

I purchased a new 2013 Encore and approx 3 months later, began having audio issues. Radio, navigation, CD, whatever was playing would 'skip' occassionally. After more than 16 months the issue remains unresolved. Test radio and speaker checks reveal the radio is not the problem. My dealer says I am the only one having this problem, but it is getting old after almost 18 months. The 'skip' seems to be like someone hits the mute button for a few seconds, but nothing on the screen changes...odd! I have video of the problem, but to date Buick and Gwatney seem to have no explanation or fix!
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