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Customer Service
I have had bad experiences with Audi's customer service department. I have been treated rudely and ignored. I have a 2003 Allroad which was misaligned from the factory. They fixed the alignment ok, but refused to take any responsibility for the premature tire wear that cause me to have to purchase 4 new tires at 13,000 miles. I spent 4 months writing letters, taking the car into the dealer, etc and still got the axe. I love the car, but it is a little worrisome to know they don't stand foursquare behind their product and its production problems. I don't think I can faace living with another Audi at this point. Anyone had similar customer service problems with Mercedes or BMW?
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Comments
nobody really warrantees OEM tires, alas... you're sorta stuck with what the dealer's chassis department can do for you. on the other hand, those are unlikely to be more than $50 tires wholesale to the dealer, so you have a golden opportunity to put some real rubber on the car yourself.
at least, that's what I told myself when I bought my 2000 explorer and the => KILLER TIRES! <= tm turned out to also hop on turns and wouldn't grip on snow worth a darn. then Ford stepped up to a moral obligation and offered me a good set of tires gratis. they made a sucky situation good. you'll have to do it yourself on your audi.
The car manufacturer has NO requirement to assist with tire-related issues.
but generally, you take your tire issues to the tire dealer, and they blame it on the car, and you take it in to the dealer, and they blame it on the tires... and round and round you go. in my book, any time somebody cuts the crap and steps up for you, they get at least one Brownie point, and sometimes more.
Several vehicle manufacturers include tires in their warranty. What exactly is warranted and for how long varies as does the interaction with the tire manufacturer.
I'm going to guess that Audi was trying to reach a compromise settlement, since they couldn't prove one way or the other that the vehicle was actually misaligned from the factory or perhaps "helped" by a pothole or two. They opted for what they could do "in house".
The majority of basic warranties include tires as wear items from day one and any help given to the consumer is usually through dealer goodwill.
GM has a bumper to bumper program that covers tires for all their vehicles - including Chevy's. I believe it is a 3 year - 36,000 mile warranty. It doesn't cover road hazards and wear, but it does cover alignment induced wear.
Ford also has a bumper to bumper program that covers tires for all their vehicles - including Ford's. I think Ford's the same as GM's, but administered differently.
Hope this helps.
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Sorry to respectfully disagree, but after having been a service manager, and having been screamed at by various consumers over tire issues, I've been "baptized by fire" in the world of tire warranties on new cars, especially for GM and DCC products.
But, everyday I see tires returned from GM dealers. Some of those tires are accepted as part of the tire manufacturer's warranty and the rest are charged to GM. Total cost to GM for this program must be in the millions of $$.
It's a shame that the warranty thing has turned into a finger-pointing blame exercise.
On the other hand, I can't count the number of people I've had wanting mileage guarantees and road hazard warranties on OEM tires....
but it always runs out five miles too soon for me
I just bought an Allroad also - it was the showroom/loaner vehicle. After 2500miles, I complained that the tires are feathering which created heavy road noise. I agree the OEM tires are just junk that looks good. The dealer completely realigned the car to be safe and on my request rotated all the tires to even the wear...we shall see where this all goes.
Interestingly, the windshield wipers were completely misaligned from factory which left a huge streak of water across the screen..that took some convincing to the dealer, but they fixed it and were just as surprised as I was that it hadn't been done before.
I can't believe spending $40k and having silly things wrong with the car - attention to detail is the name of the game at this car price.
In support of my Md dealership, the team has done an excellent job with me and my Allroad. I'm very happy so far....better be at that price!
hope Gerd can help out with tires. though i tend to think that they might say no since the tires have so many miles on them, and they don't know about potholes, accidents, under/over inflation, etc.