I understand that beginning in 2015 model year Honda Roadside Assistance is included in the 3yr/36000 miles warranty period. Did any one has a chance to use the service? How was the response time? How do you feel about the service?
Two days ago I got flat tire, and I called Honda Roadside Assistance. The guy on the phone told me they would sent someone in about 40 min. I gave my cellphone number in case they wanted to contact. I waited about an hour, nobody showed up. I called them again. The guy (different guy) said they made a mistake contacting the service people, so they would send another service in about one hour. It was 11pm at night, that means there would be no service until midnight, Finally I decided to call CAA. The service guy arrived in 25 min.
They could have called me back if the first service was a mistake. Apparently they didn't follow up. The CAA called me back 5 min earlier to confirm the service people would be on site within 5 min.
I never received any apology from Honda Roadside Assistance. I asked them what number to complain. They said it's the same number, and all they do is to log my complain.
It was my first call to Honda Roadside assistance.
That's why I have towing coverage on my insurance. I do my own calling and I've gotten a tow in as fast as ten minutes. You're in control, no third party screwing stuff up, and reimbursement has been easy. And the towing coverage is cheap.
This service is absolutely awful. I spent 45 minutes on the phone trying to get someone to come to my workplace at 3 pm just for a jump start. Was transferred to 3 different people trying to get rid of me. The last person did not speak well and there was too much background noise to hear her. I kept having to ask her if someone was on the way to assist and must have asked 30 times before I got a straight answer. She also could not understand that sending me a text for me to reply would not help because my phone kept loading due to poor wifi reception in area. I must have told her that 12 times before she understood. She was confused the entire time.
Comments
They could have called me back if the first service was a mistake. Apparently they didn't follow up. The CAA called me back 5 min earlier to confirm the service people would be on site within 5 min.
I never received any apology from Honda Roadside Assistance. I asked them what number to complain. They said it's the same number, and all they do is to log my complain.
It was my first call to Honda Roadside assistance.