Faulty Clockspring

kdalportokdalporto Member Posts: 1
edited March 2014 in Chrysler
I have a 1999 voyager and I am experiencing all the symptoms of a faulty clockspring. The problem is, my vin is not on the recall list, so Chrysler will not pay for it to be fixed !
I think this is poor customer service - is there anything I can do?

Comments

  • Kirstie_HKirstie_H EdmundsAdministrator Posts: 11,132
    I think before you go any further, you might have to at least get it checked out and see if your problem is indeed the clockspring, and if the problem is caused by faulty workmanship. It's only "poor customer service" if they fail to help you with the results of poor workmanship. Failing to cover any part malfunction on a vehicle that's out of factory warranty is standard procedure.

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  • andys120andys120 Loudon NHMember Posts: 22,123
    cars haven't had mechanical clocks for, what, 60 years? :^)

    2001 BMW 330ci/E46, 2008 BMW 335i conv/E93

  • badgerfanbadgerfan Member Posts: 1,565
    It is what they call the part. I assume it looks like an old windup clock spring. I believe it is in the steering column. I had it replaced recently on my 1996 Caravan under the recall they implemented.

    No, it hasn't been 60 years since mechanical clocks, probably more like 30-40. Old mechanical clocks never kept good time. Biggest wasted feature you could have had back then.
  • alcanalcan Member Posts: 2,550
    The clockspring is under the steering wheel. It ensures a positive connection between the steering column wiring harness and whatever controls are on the steering wheel, and especially the airbag igniter.
  • andys120andys120 Loudon NHMember Posts: 22,123
    I didn't think they were making minivans with windup motors.

    2001 BMW 330ci/E46, 2008 BMW 335i conv/E93

  • swschradswschrad Member Posts: 2,171
    rub 'em down your pants a couple times, and let 'em run across the room and send the cat up the drapes ;)
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