2014 Hondy Odyssey Touring Transmission Problems @ 46K Miles
We purchased a new 2014 Honda Odyssey Touring with all the bells and whistles in Oct 2013. Over the past month, we have noticed a serious delay in shifting gears between 18-40 MPH. The significant delay is getting worse and we have had a local mechanic tell us that there is metal in the transmission fluid and that we need to take it to the dealership since we have 46K miles and it is still under warranty. I am not getting anywhere with Boyd Honda in Oxford, NC where we purchased it. They want to do a transmission service (replace fluids) and they said that will fix the problem (at our expense of course). I have left several messages for the Service Manager to call me back to discuss and still have yet to receive a call back 24hrs later. I confirmed he was in all day yesterday and today. I am not happy. This is our 3rd brand new Honda purchase in 9 yrs, not from this dealership, and I am shocked at the lack of customer service I am receiving to truly troubleshoot this problem. Any thoughts to help us through this the proper way?
Or try another dealer.
In any case, you're likely looking at a diagnostic fee until they decide it's a warranty claim. And it may not be an issue at all - small quantities may be normal. But contacting Honda and otherwise raising a stink should at least help get the issue looked at, and your shifting issues make it sound like it's not normal.
Question: Do you tow?