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Comments
My TL has a VIN ending in the 500's . . . purchased it in Nov 03. I'm one of the lucky ones who has vibrations at freeway speeds after the car has been parked all day.
Here is the tire info:
Bridgestone Turanza EL42
DU9581
DOT OB611 PVC 3603
U10R
P235/45R17 93W M+S
EL42SZ
My dealer on Saturday stated that Acura is aware of the issue but has not determined if/when/how they or Bridgestone will replace the tires or decide tell me to pound sand now that they have my $30K+ . . . . They will be giving me an update by the end of the week. Hopefully Acura will do the right thing . . .
sftroy
I'm in the SF Bay area and have experienced flatspotting on my TL during the winter. I've been out of the country for the past few weeks during our warm weather spell, so I have not been able to determine if it is temperature related. My dealer on Sat. stated that other customers have complained about the same issue.
sftroy
An incision in the mat from the hole to the edge would also work, possibly at a slight angle to prevent straight forward slippage, allowing the mat to make a turning slide out without dumping the entire contents.
I just did my first shake out over the weekend, but the post reminded me that the de- and re- installation was involved and somewhat annoying.
I did meet with the Service Manager and Sales person and told them it is not their fault, but I would never buy another Acura. Also told them that one of my friends that was looking at a TSX I have swayed away and to look at Infiniti.
The said thing is Acura really has no customer service attitude. It boils down to this, call Acura and you get American Honda, call Infiniti and sure they are owned by Nissan, but there is an entire division of people for Infiniti with a different frame of mind when it comes to Customer Service.
And before those of you that think I am being petty jump in and flame me, sure all cars can have problems, but I have owned 11 cars over 18 years and now of them had this many annoying issues. Squeaks and rattles are still popping up as fast as they can squelch them. And when you buy a "near luxury" car part of what you are buying is the customer service, which at Acura, oh wait excuse me, HONDA, is non-existent and I am treated as if I bought their Civic or their lawn mower!
Please forgive me Infiniti for leaving, I will be back.....
Keithl: unfortunately, I'm all too familiar with Honda/Acura's Corporate's POOR customer service. I've owned three Honda Accords but my last '03EX V6 Coupe was plagued with rattles, bad window trim, warped rotors and a transmission that had a noticeable noise that Honda recognized only as a "normal" characteristic of my model year's transmission (yeah right, just look at complaints on the Accord problem page) After multiple dealer visits and test drives with 20 year old techs and the Honda DSR, Honda Cust Svc told me to live with it. Well, I almost died the day after I picked up my car when the tranny jumped into first gear on the freeway . . . of course a REFERB tranny was quickly installed in my new Accord but NO ONE from Honda Corporate EVER followed up with me - Not even Pat E. at Honda Cust Svc after I left her a message stating what had happened. (I also registered a complaint on the NTSB's web site - not that it helped, but at least I felt good doing it!!) With my fingers crossed, I traded in my Honda that I no longer wanted to drive on the new TL. I'm happy to say that there is only one rattle (dash on driver's side at the A pillar) and the tire problem. I dread having to deal with Acura/Honda Cust Svc over the tire issue . . . wish me luck!
Some people can have tough luck for the rest of their life and it does happen. I dont care if its true or not but people who really own the car know that. I owned 3 hondas since 87 and I know it.
I bet this month's sales would be more than 7k unit.
I was one of the first people to purchase a new 04 TL. I bought mine in Oct. Since then I have gone back to the dealer three different times and complained about the tires and the rattles.
I still have the tires and I still have the rattles.
What really pisses me off is the attitude of the dealer and the company. The dealer and the company insist that there is no problem either with the tires or the rattles. According to them, the car is near perfect, and I’m the only one complaining. Apparently, they do use this web - site.
NOV
My dealer has informed me that there is no way to fix the glove box. Yet, others on this site have stated that their dealer has fixed the glove box.
DEC
My dealer says there is no problem with the tires, yet others on this site have reported that their tires have been exchanged!
Who is telling the truth? It seems some dealers are better than others.
March of 2004... I was contacted by the company the other day (5 months after my intial complaint) and they have given my case to a case manager. The case manager wants me to take the car into the dealer for the fourth time to examime my tires and hear the rattles...Suddenly there really is a PROBLEM! All this time they have been telling me that there was no problem!
The acura customer service department stinks...
The Acura 04 tl is really a nice car but it's not worth $30K+. Buy an Accord and save your money.
I'll keep this thing (TL)long enough to pay it off and then unload it
Ask me if I’ll but another acura product!
sounds to me like your dealership stinks, not Acura. There is a big difference.
'11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S
As stated, their attitude really pissed me off I expected more of what is supposed to be Honda's luxury division.
http://www.carcone.com/
I love the car and hope it is a trouble free as my last Acura which was great. My last car was an Audi A^ which was a good car but far from trouble free.
But, if you can, I suggest switching service departments. I wasn't happy with our Honda dealer's service department, so we actually started taking our Pilot to an Acura dealer. Its been SO MUCH better.
good luck.
'11 GMC Sierra 1500; '98 Alfa 156 2.0TS; '08 Maser QP; '67 Coronet R/T; '13 Fiat 500c; '20 S90 T6; '22 MB Sprinter 2500 4x4 diesel; '97 Suzuki R Wagon; '96 Opel Astra; '11 Mini Cooper S
Go figure!
Eddie G
Has anyone else gone over their paint and found these kinds of blemishes? How do you think the dealership will respond? I'm thinking that they ought to be able to fix it without anyone ever knowing the blemishes ever existed.
Other than that, I have no other complaints... tires are fine and I have no rattles at all.
That's all I found, but it was close to dusk when I worked on it.
I also have the Redondo Red color, and I can tell you that the running board panels below the doors are close but not the same color - or won't be in a year or two for sure.
just talked to "chuck at bridgstone at tech support, friendly, said there has been a change to the tires. he could not say when it was made exactly. i asked him for the week/year code when the change was made. he knew what i was getting at, but did not have that info. (he didnot, but someone there should)
has anyone else talked with bridgstone or Acura regarding "new" tires. the new belts? they should be able to say when the change was made. some one has this info, and to which VINs it corresponds to. do we need a congressional investigation? although those seem to be less fruitful. i believe tires have a code which shows the number of week of the year and the year itself . ie: 1504. ( ithink this is how it goes). well, any info would me helpful.
Here are a couple of things I found by accident that I don't remember reading about in the manual.
If they are already in there, my apologies in advance.
1) If you press the button corresponding to the current CD or DVD playing, it will pause playback. For instance, if you are playing disc 3, pressing the 3 button will pause playback.
2) Pressing the + or - seek button down (for more than one second) will start a fast forward or reverse search, respectively, of the current track being played
I wonder what other cool features are hiding in the radio / nav system
Jeff
I have one "pimple" in the seam/valley of back bumper, I am not going to do anything unless it splinters off as the dealer will surely mess things up trying to fix it.
The sad, succinct truth - no matter what brand of car one selects.
This is why I haven't mentioned the scratch I found on the no-navi environmental display that I have. I didn't notice that the protective plastic was still on the display. When I took it off a couple of days after delivery, there was a nice pair of scratches like a cat had first crack at it.
There's only one way to fix that that I know of and I am not going to let the dealer touch it, even if they would believe me that it was there at delivery.
I'm just curious, was it an instant grit or the old-fashioned kind?
Most dealerships don't do their own paint and body work. They usually send the cars out to an affiliated paint and body repair centre.
Funny how that worked. Acura would not do anything for me. I have purchased new 16 Honda and Acura cars in 14 years for my household. That added up to $450,000 of product. I currently own MDX and TL and they tell me too bad. That said said the EL 42 tires were not that bad but not something for a $33k car--coldweather flatspotting was nasty and some little vibrations.
The Falken 512 is a consumer reports top pick, It is quiet, fuel efficient, and good looking. Most of all 4 of them were $396 delivered to my house!
You are right about first year production, I would say after 6 months biggest bugs are worked out in todays responsive assembly line.
Only a Lexus can really be trusted immediately and even then a few SNAFUS.
I would not hesitate to buy another TL but maybe wait next time for 6 months of production.