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Leisurely Oil Leak Repair - 2015 Ford F-150 Long-Term Road Test
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Leisurely Oil Leak Repair - 2015 Ford F-150 Long-Term Road Test
This update to Edmunds' long-term 2015 Ford F-150 details the truck's latest dealer visit - a warranty repair to a leaking turbo oil-supply line.
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After a week out of service and needing to replace some of the oil that has leaked out, they should have included a oil and filter change.
Also what did they give you for a loaner?
It is not good that the truck was left in 4 low when you picked it up, and it's not good that either this or another Ford dealer overfilled its crankcase so badly. It's also not good that you folks were informed by a couple of commenters at that time that the wrong oil had been used and that it had been overfilled, but did nothing about it and then drove the vehicle for 10,000 miles without ever checking the oil, which would have remedied both the incorrect oil viscosity and the overfill.
This truck has not been treated that well and there is enough blame to go around.
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I'm sure there are RAM horror stories but I hear more via Ford dealers. Ironically, you always hear bad stuff on VW dealers but two of the local dealers I use for VW are exemplary...Either that or we just have good service departments in general here in Western NY.
If a tech does not confirm the operation of every function on a vehicle after a repair, then that opens the door for "Ever since you fixed the oil leak, XXXXXX doesn't work anymore". What you are missing with your perspective is the 4WD in this case doesn't have to be disturbed by the repair for the shop to still be considered liable if it is discovered to be inoperative for any reason once the vehicle is returned to the owner. It's actually common for shops to get blamed for problems like that because the owner of the vehicle hadn't used a given function lately for any number of possible reasons and then they notice that issue only after the car is serviced or repaired.
A good technician would confirm the operation of that system, and every other system on the truck before parking it after any repair. Or else they would be fixing anything that was later found inoperative for free.
Meanwhile, it doesn't matter if someone knows how the 4WD got switched or not, its easier to just blame than it is to do anything else and that of course is usually tossed in the technicians direction. Just imagine what that does to one's self esteem and job satisfaction.
BTW, 4WD low operation for short periods if time won't hurt anything, even on dry pavement. Yes it binds and fights on turns, but the design takes that into consideration. Boaters often use 4WD, and of course 4WD low when trailering their boats and the transfer case and the rest of the driveline handles that kind of loading just fine.
BS, pure and simple. GM and Ram fanbois have tried to call the EB a "bad" truck engine but its a losing argument. The EB line is extremely popular because it is an excellent truck engine.
Many will want to portrait that as "joy-riding", but that's because they don't understand what the techs actually have to do and go through when dealing with some problems. For a flat rate tech, this is time on the job that he/she isn't paid for. The tech has to have all of the tools already connected to the car in the anticipation of the failure occurring and it can be quite tedious just choosing what to test and then physically setting that up. In some cases he/she may even have to remove the tools and reset them each time the tech gets to go out on the road trying to make the problem occur. ( Not to mention the increased danger of that much time on the road with all of the test equipment that must be monitored)
Meanwhile, (hopefully for the business) the other techs in the shop are doing much simpler work, and turning productive hours. The tech assigned to the nightmare car often has regular work to do, but of course doesn't get to put in a full productive day since about half of each day would be spent with the nightmare.
Now is this what occurred? If so the shop may well have dropped the ball by not communicating with the church about what they were doing on a daily basis, or maybe they did and that is just omitted here. Shops/techs don't have to work that hard to solve a vehicles problem, they could just give the car back and say that no problem was found. For that matter they could just choose to avoid work that is that complicated and send you away, or back to the dealer. Then again, someone could start guessing and maybe they get lucky and guess correctly, or maybe spend a thousand or more of your money with try-zee's.
I've repaired a number of the most random issues and there have been times that the customer had to leave the car and I had to drive it as if it was my own waiting for it to act up. Then when it finally did, where-ever I was at and when-ever that was I had to do the testing to prove what the failure was, and hope that I wouldn't be stranded. (These routines are known as suicide missions) Needing to drive the car enough to log hundreds of miles is not out of the question, the key however is how this is all communicated, and to whom.
Now just imagine someone making such a sacrifice and solving a nightmare problem only to have it be appreciated as little as the above post suggests.