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2008 Cadillac CTS4 - Transfer Case Failure w/ 40,000 miles
I am saddened to say, after driving my 2008 Cadillac CTS4 with 40,000 miles on it, the transfer case has now abruptly failed. I attempted to pull away from a green light, and suddenly had no movement with acceleration. I was stranded and had to call a flat-bed; $175. A few hours later, I received a call from the mechanic, whom informed me that the transfer case was bad. The transfer-case??? How, with only 40,000 miles, does a car now need $6500 worth of parts and labor to repair? This is hard to swallow knowing this is suppose to be a well-made, luxury car, let alone, with it's low miles, "not covered under warranty." I am sickened, with a knot in my stomach. How do I go about asking Cadillac to help with this? Obviously, this is a flaw in the manufacturing and needs to be addressed. No one should have to go through this. Never in my wildest dream did I think I would purchase this beautiful car, and now have to figure out how I was going to pay to have it repaired? I am so disheartened. Has anyone had any luck with contacting Cadillac Customer Assistance Center? Thank you!