Calling Los Angeles-based car shoppers: Have you recently traded in (or plan to trade in) a car with negative equity (i.e. the amount you owe on your auto loan is greater than the car's value)? A reporter would like to speak with you; please reach out to PR@Edmunds.com by 11/6 for details.
Nissan Warranty Advice Needed
dmcassidy2
Member Posts: 10
I have a 2013 Nissan 370Z. The car is a lease and I have never had any issues with the car. Of course, on cue, 3 days after the cars warranty ran out the check engine light went on. I went to the closest Nissan dealer and asked them if there was anyway they could service the car under my warranty given the timing of the issue. They said no and wouldn't even waive the close to $200 diagnostic fee to tell me what the issue was.
So I go around the corner and get the free diagnostic check up from AAMCO (great service Nissan) and was told that a sensor in the motor was going off because the car has a small oil leak, most likely due to a blockage somewhere in the pipes. The guy was nice and suggested to call the dealership I got it from and ask them if they could help me out.
Called the dealership and long story short they said sure they would take care of it but only if I would sit down with a salesman about trading in the car and getting a new one. I didn't think that would hurt and made an appointment. I called them back prior to the appointment to make sure that they were not going to charge me but was eventually told that they would charge me for the diagnostic test and any repairs. When asked about how they were going to value the car on the trade in they admitted they would inspect it but said they couldn't tell me the issue unless I paid the diagnostic test fee.
Worse service ever. I had a Hyundai that had issues right after the warranty ran out and the dealership covered it under warranty.
Anyone have any advice on either how to get Nissan to cover this under the warranty or at least a discount? Any idea on the issue and how much it might cost to fix?
So I go around the corner and get the free diagnostic check up from AAMCO (great service Nissan) and was told that a sensor in the motor was going off because the car has a small oil leak, most likely due to a blockage somewhere in the pipes. The guy was nice and suggested to call the dealership I got it from and ask them if they could help me out.
Called the dealership and long story short they said sure they would take care of it but only if I would sit down with a salesman about trading in the car and getting a new one. I didn't think that would hurt and made an appointment. I called them back prior to the appointment to make sure that they were not going to charge me but was eventually told that they would charge me for the diagnostic test and any repairs. When asked about how they were going to value the car on the trade in they admitted they would inspect it but said they couldn't tell me the issue unless I paid the diagnostic test fee.
Worse service ever. I had a Hyundai that had issues right after the warranty ran out and the dealership covered it under warranty.
Anyone have any advice on either how to get Nissan to cover this under the warranty or at least a discount? Any idea on the issue and how much it might cost to fix?
0
Comments
If this happens then there are a few things you should do: 1. don't delay bringing the car to a dealership to document that the issue was present right after the warranty ran out; 2. make sure they document the mileage on the car; 3. Do Not drive the car with the check engine light on, I left my car parked for a week while figuring out how to get Nissan to work with me on the warranty; 4. You should call the national warranty center and get them to open up a case number on your issue prior to bringing the car back to a dealer, this makes it much easier for the dealer to work with Nissan and help you out.
Hope this helps others in the future. To the people that state that they do not have to cover your car after the warranty runs out, that is true if the issue arises after the warranty runs out. However, if something breaks during the warranty period and you have no reason to know that it the car needed to be fixed, such as a check engine light doesn't go on, then it should be covered under the warranty.