Service for Recall and Issues - 2016 Tesla Model X Long-Term Road Test
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Service for Recall and Issues - 2016 Tesla Model X Long-Term Road Test
Edmunds conducts a long-term test of a 2016 Tesla Model X and takes it in for its first service and recall.
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@kirkhilles1,
Tesla will provide a loaner car if you request one. Edmunds just typically does not request one because they have a fleet of cars at their disposal.
Really?! That would absolutely infuriate me. I always get a Tesla loaner without any push back. Last time my loaner was a P90D, which was a fun upgrade from my P85. I do live in the Bay Area, though, so my experience is probably idealized. Even so, I am starting to look for a new car (already have a lot of miles on my 2013 Model S) and I am not considering another Tesla. The car has been a lot of fun, but I am frankly sick of the endless reliability problems. My wife is considering a 75D so we may stay a Tesla family, but I am ready for something different.
I get it, they sell the cars that they make, but at the very least they should have paid for a loaner that was a premium type car, even if it wasn't a Tesla or a BEV.
Like you, we're also starting to look at the next car and Tesla is not making a very strong case for us to buy a third one.
If Tesla wants to compete with the big boys, they need to step up their service game to at least Lexus levels of service. My take is that they are in the honeymoon phase in that a lot of people are willing to overlook their reliability/service issues due to the coolness and of their cars. And the tech demographic fo the bay area helps with that attitude. But eventually, customers are going to expect that they operate at least as good as BMW, Mercedes, Audi.